Tenant Reviews for 1360 S FIGUEROA ST

The resident relations team is amazing. They go above and beyond for you, and they don’t leave you in the dark. They put it plain for you, the move in was simple, just recently I had a rent issue. Jonathan helped me so much with my rent issues. Thank you for your continued support!!

Charged us rent because we left keys in apartment due to COVID. We are -------- and a high risk health concern. Apartment trying to make up lost revenue because of COVID from minorities. We paid all rent on time.

The leasing office could not care less about its residents. Policies are all intended to limit Essex's liability in every way imaginable, even if you have a crazy neighbor knocking on your door yelling at you on multiple occasions. Clearly, resident safety is not a concern. They built the apartments in such a way that you hear everything going on in other apartments, and so everyone hears you too. If you are unlucky enough to have a sensitive neighbor, you have to tip toe around your apartment to avoid issues for normal use of your apartment. Outside of the building there are always homeless people, sometimes releasing themselves (both ways) publicly and flinging toilet paper. You hear them at night too. Yet Avant somehow thinks they can charge comparable prices to much nicer apartments with more security and better policies. Do not move here.

In all honesty, the apartment itself was great, minor flaws, but it was fine until COVID. The residential service and maintenance became disgustingly TERRIBLE AND RUDE. The trash chutes are ALWAYS overflowing. There are numerous maintenance requests that just get forgotten. The 4th floor smelled like animal piss for over a month. The worst is the people working in the residential offices on the 1st and 2nd floor (lobby included). I've had problems with the garage clicker for a while and sent in requests to get it fixed but they don't even answer! I stood outside their office, calling them (due to COVID-19, to speak to someone I need to call first), I see them in their office through the windows and watch the phone ring as they don't answer.

A total nightmare from the beginning. I was moving to LA from out of state, so I made an appointment to tour. They were friendly over the phone, but once I came in for my tour? RUDE. The leasing agent barely acknowledged me, and once he was done writing his email he called me over with a "Yes?". His attitude was SOUR during the entire tour, and their elevators smell like dank weed. He wrote down the wrong apartment numbers for me when we were done, so once I got home to apply, I couldn't figure out which apartment I viewed. When I asked about it, his response was "Oh it was probably leased." Once I finally applied, I was approved, and a different agent told me to just finish up some paperwork. My original leasing agent came back, saying I wasn't approved, and had no explanation for the mix up. After some more complications, I was finally ACTUALLY approved. I told the leasing agent I would be driving to LA from across the country, and they told me they'd be ready to give me a key and do a walk-thru of the apartment. They said even if it was after-hours, they made sure my key and everything would be at the front desk for me. I got in after driving for two days, and I was unable to access the garage to park my car. Once I finally got the security guard to let me inside, he had NO KNOWLEDGE of my arrival, no key, and no assistance other than a number to call. Finally one of the agents showed up, and gave me a key fob, and a crappy old garage opener. Cool. After dragging all of my stuff up to the apartment, the key didn't work. It didn't work three more times. Apparently nobody reset the door to my apartment to open with the key. I had to wait 30 minutes for a maintenance man to show up to fix my door. Once we finally got inside? ROACHES. Apparently nobody bothered to clean or treat the apartment before I got there. The roaches were pouring out from behind the stove, and crawling all over the floor. They didn't bother hiding when they saw us. So at nearly 11PM, I had to find a 24HR store downtown to buy a bunch of raid and roach traps. COOL. When I notified the leasing agents, they weren't too assed about it. I'd have to wait an entire week for pest control to come out and treat my apartment. When I requested a follow-up treatment, nobody ever showed up to do it. Occasionally homeless people enter the building and wander around. Luckily you can't get very far without a key fob. There's nowhere to really walk a dog around here, and there's no actual dog run. People generally just let their dogs crap on the sidewalk. The Honda dealership next door is super annoying. They like to let their vehicle alarms go off for hours, and are always blocking the alley leading to the parking garage (they find this especially funny). There's NO guest parking. Staff tends to park in the available handicap spaces, which is a huge nuisance for the people who are actually handicap. The package collecting system they have is terrible, and more often than not my packages have ROACHES on them. FAST FORWARD to December 27, my car was broken into in the garage. I notified everyone in the leasing office. Nobody really gave a crap, and suggested I just call the police. The police didn't even bother showing up. The security guards said they would review the camera footage, and let me know about it. When I didn't hear from them I finally asked about it, and they informed me the cameras weren't even working, and there was nothing to be done about it. January 7 - My apartment was accessed unlawfully. Whoever came into my apartment left my fuse box hanging opened. As someone struggling to live with PTSD, this is HORRIFYING. When I brought it to the attention of the leasing office? They said "well nobody was scheduled to do work in there" and suggested the fuse box opened due to construction. The construction is on the other side of the building. My apartment never shakes from it and I can't even hear it. The fuse box LATCHES tightly. It didn't even open from me jiggling it. NOBODY EVER FOLLOWED UP ABOUT THIS. February 17 - My car was broken into a second time. When I brought it to management, they brushed it off AGAIN. I never got an email response, and when I went into the office they suggested maybe a family member broke into my car. First of all, my family doesn't live in California. Second, my family isn't trash? Why would they break into my car? When I spoke to management about the cameras, she simply said they were still broken, and they were looking into having them fixed. Not sure why it takes two months to fix a camera? What are we paying $150/mo to park in secure parking for? She said since I was the only person who had my car broken into, it wasn't enough for them to do anything about. COOL STORY BRO. I feel bad for people every time I see them taking a tour of the building. DON'T WASTE YOUR MONEY HERE. I'm looking forward to taking my rent somewhere else. This place is horrible. BEWARE.

HONEST POST HERE: unhealthy and bad location. Air Pollution and smog is nonstop from cars W&E 10 and N&S 110 highways into the air of apartment building. (is next to 2 huge highways cannot breathe fresh air!) HOMELESS in the front at night, in the backs at night, unsafe, cannot walk outside. FAR walking distance to LA live and every shops! At least have to walk 15 minutes for shops. Everything in buildings is cheaply made and high rent 2700? Facilities is nice, but close 11pm the small gym? NOISE: metro train and highways right next to the buildings! 24 hour noise. PARKING is horrible, there is storage facility and Honda service center right next to the parking garage in alley! Very hard to go into parking with nonstop cars coming and going in the narrow alley, have to wait to weave and let oncoming cars squeeze and go and it is just nightmare. The hallways smell like the marijuana, but is no smoking community? When there is no smell of smoke, there is other bad odors. They clean but it is all over building bad smells all year. Does not feel like a home. More like a dreaded place to come back after work. My lease ended last month. Would not recommend to live, but if you do not mind the stress and overpaying for something not worth, live here. Does not have a happy environment. Just a place for Essex company to make a lot of money because is technically "downtown" but it is at the END of downtown, not anywhere close to anything downtown Los angles. Convention center is in front, nothing. LA live and staples center is 15 minute walk.

Don't get me wrong, the building is a nice place, however the living experience was hard. We came from overseas (China) looking for a place and chose Avant. We finished our lease and will not go back. The location is next to the 2 FREEWAYS 10 and 110 (crossing), there is a metro line right behind (the tracks, not the metro stop!), so much noise all day & night. adjacent, there is a Honda dealership and service cars garages! If you want to park, good luck squeezing through the huge trucks that are right next to the garage entrance! Some staff always had a very rude attitude towards us. Also the cost, pricey and not worth that much. You have to pay unnecessary things, such as it is mandatory to pay for Cable & Internet with bad quality company $70 a month added, even if you don't want cable and or wifi you must pay. Parking is $150, and you have to pay for everything, electricity, gas, water, etc. even trash. My husband and I moved further in downtown, where the location is much better and the prices are fairly the same but a much better community and building.

Overall the building is great. Good location near Staples Center & Convention Center. The staff are all really friendly and accommodating. The rooftop is really nice and you get an awesome view of DTLA. My only complaint is a HUGE ONE about the floors and walls being thin. I am constantly being woken up in the middle of the night by the elephant who lives upstairs. I know that the unit above me is a small studio, and I don't understand why someone would be running around the studio and dragging around furniture in the middle of the night. It honestly sounds like they're having an aerobics class or something. I love everything about this place, but for the price we pay, we shouldn't have to deal with noise from our neighbors at all hours of day. It's really a shame because I would've planned to stay here for a few more years if the noise issue wasn't so bad.

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PROS: - Brand new. Nice fake wood flooring, quartz countertops, stainless appliances, washer dryer in all units, LOVE the backsplash in kitchens. They design was well thought out and I love showing it off. - Gym - the 'techno' equipment is often not as great in my opinion as machines never seem to work. But overall a great gym with plenty of equipment & weights. - Rooftop - gorgeous. You have to see to appreciate. - Pool - decent. But within the complex, the sun doesn't hit it for super long. - Staff - great. Everyone is friendly but ---- is very quiet. He doesn't speak. CONS: - The CEILINGS!! Oh how I wished they would have spent a little more money on this gorgeous place and put in thicker ceilings/floors. I can hear every single little move whomever lives above me does. Runs to the bathroom, runs to the kitchen, runs everywhere! Stop running in your place and stop slamming your drawers and balcony door. - Flower Lobby. Like someone else complained, the Flower side got the raw end of the deal. We have no security. There are constant teens just hanging out SLEEPING in the lobby. It's a homeless teen shelter at times I believe. The coffee area is always trashed or there is no coffee. But now Flower side has lost the coffee machine rights, so no more. - FOBS - they hardly work on the Flower side door or elevators. You have to rub, hold, try about 5 times to get to work - The alley. Is a NIGHTMARE. It's constant traffic. What bothers me is people don't get it's a 2-WAY ALLEY. They just drive down the middle and won't move for you going the opp way. I've nearly had about 5 accidents myself in the alley just from idiots pulling out of Avant garages at 20mph. All in all, Avant is great for 20-somethings who don't know any better. For anyone who has experienced luxury apartments, Avant is not the place. The new Carmel/Whole Foods place will be opening soon and I will more than likely be looking there, 8th & Hope or Hanover at the end of my lease.