Privacy Policy

Last updated: March 4, 2026

1. Introduction

Lucid Rents ("we," "us," or "our") operates the website lucidrents.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site.

2. Information We Collect

Account Information

When you create an account, we collect your email address and display name. We use Supabase for authentication and data storage.

User-Generated Content

When you submit a tenant review, we collect the review text, ratings you assign to categories (e.g., maintenance, safety, noise), and your association with a building and optional unit. Reviews are publicly visible and attributed to your display name.

Automatically Collected Information

When you visit the Site, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through server logs and analytics tools.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and serve relevant advertisements. Third-party services, including Google AdSense, may place cookies on your device to serve personalized ads based on your browsing activity. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

  • To provide, operate, and maintain the Site
  • To create and manage your user account
  • To display your reviews publicly on building pages
  • To send notifications about buildings you monitor (if you opt in)
  • To improve the Site and user experience
  • To serve advertisements through Google AdSense
  • To detect and prevent fraud or abuse
  • To comply with legal obligations

4. Public Data

The Site aggregates and displays publicly available data from New York City government sources, including:

  • HPD (Housing Preservation & Development) violations
  • DOB (Department of Buildings) violations
  • 311 complaints
  • NYPD crime incident reports
  • PLUTO (Primary Land Use Tax Lot Output) building data
  • HPD litigation records

This data is sourced from NYC Open Data and is part of the public record. Building owner names displayed on the Site are derived from these public records.

5. Third-Party Services

We use the following third-party services:

  • Supabase — database hosting, authentication, and storage
  • Google AdSense — advertising. Google may use cookies to serve ads based on your prior visits to this or other websites. You may opt out of personalized advertising at Google Ad Settings
  • Vercel — website hosting and deployment

These services may collect information as described in their own privacy policies, which we encourage you to review.

6. Data Sharing

We do not sell your personal information. We may share information in the following circumstances:

  • Public reviews: Tenant reviews are publicly visible on the Site along with your display name
  • Service providers: With third-party vendors who assist in operating the Site (hosting, analytics, advertising)
  • Legal requirements: When required by law, subpoena, or legal process
  • Safety: To protect the rights, safety, or property of Lucid Rents, our users, or others

7. Data Retention

We retain your account information for as long as your account is active. Published reviews remain on the Site unless you delete them or request their removal. You may delete your account at any time through your dashboard settings.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Opt out of marketing communications
  • Opt out of personalized advertising through your browser settings or Google Ad Settings

To exercise these rights, contact us at privacy@lucidrents.com.

9. Children's Privacy

The Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

10. Security

We use commercially reasonable measures to protect your information, including encryption in transit (HTTPS) and secure authentication through Supabase. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at privacy@lucidrents.com.