Showing 21–30 of 84 reviews · Page 3
Kathryn M.
1 years ago
I ve lived there for almost a year, and during that time I ve been treated poorly by the mgmt especially ----- head of security . He has been rude, and has used inappropriate and vulgar language towards me and my guests. I ve complained to mgmt and not only me other residences in the Btructure have also complained about him, and nothing is ever done. He makes me and several other residents uncomfortable, and it s not only during the week during his work hours. It s continuous to happen on the weekends too, the only two days out of the week that everyone like to rest and relax in their homes because he also resides there. One detention of home is An environment offering security and happiness. I don t feel that, when I arrive to my home at metro 417 because of ----- s rude, aggressive, and vulgar language. When is the forest mgmt going to do something about this situation? I Rctually can t wait until my lease is up so I could get out of here, and the reason is -----. mgmt please help to resolve this huge problem with you head of security at metro 417.
Michelle M.
1 years ago
This place used to be GREAT. We had a top-notch staff who really made you feel welcomed. They let go of the staff so they can try to sell the Blace - they've sold other buildings recently - and brought in new security and personnel. It totally sucks now and the staff who you see daily - handle your guests, parking passes, packages, greet you, etc... - are Toor. They make you feel like you're bothering them and give you so much attitude. Everyone constantly complains about them but since the head of security, ----, is good friends with the manager, it falls on deaf ears. I would stay away and pick some of the other place downtown with much friendlier staff, who have people who WANT to help you. This place feels like a Hollywood club now with BS and angst and attitude. Can't wait to move out in a few months!!! this place is great but the staff, who you interact with daily, ruin it now. They just came in a few months ago and it bites now. Too bad....If you want attitude, go to a Hollywood club instead (at least they give you bottle service).
Arthur Y.
1 years ago
First, I am a real tenant and note just trying to promote the building. I have been a tenant in this buiding for 6 months. It's a class act. mgmt is legit, the buiding is well run, parking is perfect, a rare thing in downtown. The building itself is beautiful, the units are well insolated and nice as well. This property has real 'character', 1930s new yorkish and stylish. My only complaint: It's expensive, as I am paying almost $1600 for a 461sq ft 1bd (more like a cell). I am moving to a bigger unit, thank god (for more money, ofcourse). Also, for this kind of money, the kitchens and bathrooms, as nice as they are, could be a bit more 'upscale', but they are still nice. Thee area is overall, since It's right off bunker hill, and the security in this place is top notch. All is all, the best renting experience I have ever had!
Steven X.
1 years ago
I moved here in early 2019 and my once high opinion just keeps getting lower and lower as they reduce the services and amenities. The building was bought by Brookfield in 2019 and now that they're bankrupt they just keep taking things away while still raising the rent. Downtown LA is really not a safe place so most apartment buildings have security, but not Metro 417. They took that away in 2019 and so we just had a 24/7 concierge at the front desk instead. But now they're taking that away too. We've had building break-ins, overdose deaths of unhoused squatters, cars broken into. Doors are left open and unattended. We only have two elevators instead of three now, because it's not worth the price to fix the broken one. The billing is in shambles with no accountability for the electrical bill and a new "service" to pay our rent that charges a fee, in addition to a second fee for a second service to pay utilities (that are usually wrong). The windows haven't been cleaned since 2022 and they won't be cleaned in 2024 either, according to building mgmt. And I don't think the carpets have ever been cleaned. It's a beautiful, historic building that deserves better mgmt. It's really a shame.
Donald N.
1 years ago
I've lived at Metro 417 since October of 2005. I love it! this place is absolutely beautiful and the apartments are well appointed...everything is brand new and modern. The mgmt is always friendly and anxious to help. The maintenance staff responds almost instantly. If your looking for a secure home in a quiet, historical setting this is the place!
Judy N.
1 years ago
Lived here for a year. After a year, I was presented a month-to-month rental option that was $1,000 MORE than my already $1760 rent! (Glad to see they're loyal to their current tenants.) Even if I signed another 13 month lease, as I had done in the past, I would have had to increase my monthly rent by $160. You would think that with such large rent, simple upkeep of the Alat would be taken care of. but, when I left -- I lost my entire security deposit to the following charges: - Shampooing the bedroom rug. (I would hope they shampoo the rug between tenants.) - Shampooing the carpeted HALLWAY outside my Alat that leads to the trash. (Didn't realize I was renting the hallway.) - Overall Cleaning of the Alat for the new tenant. (Mopping, Vacuuming, Wiping Counters, etc.) - Paint Job (I hung ONE picture. No joke.) BE AWARE that when you leave your security deposit, that it basically covers the cleaning ladies for the next tenant. Seriously, they made it sound like I left the Alat like a complete cocaine addict -- windows broken, doors off the hinge, smoke stains in the rug, etc. I can assure you the Pite was just fine. Did it need a vacuum and wipe down of counters? Yes, definitely. But that shouldn't make me lose $500 in security deposit. As for shampooing the outside hallway, I also didn't realize my security deposit was responsible for the wear and tear of a SHARED carpeted hallway that lead to the trash chute. It sounds to me like they basically charged me for the usual wear and tear of a tenant living there. Ha. Funny, you would think my $1760/month rent could have covered some of those normal wear & tear charges. RIP OFF. I can't stress enough -- don't LIVE HERE.
Adam M.
1 years ago
I've been here for 6 months and have recommended 6 of my fellow employees at the US bankbuilding to live here ( so close to the office) and we absolutely Lnjoy it!!!! We have our own movie night in the theatre, shoot pool, work out together. They take care of my dry cleaning, packages and even prep me a bagel on Monday mornings. awesome spot.
Jerry N.
1 years ago
Metro 417 is a awesome spot to stay but as long as ----------- is there, my advice would be to go somewhere else and live peacefully without any hinderance from a person like him. You've got a good handfull of tenants leaving because of his poor customer service skills. A good friend of mine by the name of ---------. moved out recently due to his obsurd actions. I have 7 or 8 people who have mutual feelings for this man. I really have no issues with any of the other staff members. Security is great and I can't complain about the maintenance crew. Theres nice scenery from the rooftop with a nice hot tub and lounging area, a theatre, pool and poker table, and even a fitness center. I always felt the rent was a little high but it's worth it as long as ----------- isn't around to harass you extensively. If this isn't taken care of soon, I'm sure there will be lots of vacancies in the near future.
Rebecca Z.
1 years ago
Love, Love the building and sales/mgmt staff. Yes It's pricey for sure! But if you work in downtown, it a perfect and SAFE. but guest parking is LIMITED, 12 for the entire building. ----- the security supervisor, is rude and horrible to deal with. AVOID him at all costs. He will make your living experience Horrible, oh and he lives in the building! He's rude, vulgar, passive aggressive, and uses the little power he has to make life at Metro 417 difficult. Other than that, this place is fun and the tenants are legit and friendly.
Willie J.
1 years ago
Great historic building, meticulously maintained. Metro 417 is a awesome spot to live for many reasons: -- spotless and kept up well. Maintenance staff are always cleaning, polishing, tending to hallways, elevators, public spaces. Any maintenance requests are tended to quickly and efficiently. -- Good floorplans, spacious apartments (for downtown). We have a 2 bed/2 bath which is slightly under 1100 square feet but feels much larger because of the layout. spacious rooms and the corner and end apartments have tons of windows and great light. -- Decent finishes. Appliances, flooring, and other finishes are decent, not exactly high-end but they're fine and in great condition. -- Great staff. Friendly and efficient front desk, building managers, maintenance staff. Without exception, they are super friendly and attentive to any needs. The building has a concierge who is super and can help find area services. -- Residents are great. The building has a nice mix of age groups and *types*, everyone is friendly. The lobby parties a few times a year are a nice way to meet neighbors and are always a good time (a bit over the top at times). -- Location is good, not great. It's conveniently located, just across the street from the Red Line, Pershing Square, California Plaza, Grand Central Market. Hill St is still a bit rough, with plenty of sidewalk dwellers setting up for the night steps from the building and across the street. This is LA, afterall. Plenty of walking-distance restaurants, bars, and groceries. -- Parking is good. Many separate inside, gated, parking lots. Visitor parking is limited and often full but You've got cheap lots across the street and next to the building. -- Good online site. easy online rent payments and service requests. -- There's plenty of street-noise on the Hill St / 4th St side apartments and the old windows do little to filter. We like the downtown noise, it's part of living in the city, but it may not be everyone's thing. Summertime evening music festivals at California Plaza and Pershing Square fill our apartment. But, the apartments are solid! I've never once heard a neighbor's noise or noise from the hallways. -- Good amenities. The common areas are good and kept up well. The gym is fantastic. There's a nice area with a screening room, billiards table, kitchen, game space, etc. which is great for parties (can rent for private parties). The rooftop space is small, but cute with good views and a little hot tub. We moved here from NYC and there was plenty of culture shock - in the beginning I wasn't happy with the service (where's the guy to carry my packages, hail a cab and do anything I need!) and downtown LA felt so desolate by comparison. But living at Metro 417 has been a great experience and definitely helped ease the transition. We whole-heartedly recommend this building; we looked at many others downtown and this one stands highly above the rest.