Tenant Reviews for 535 GAYLEY AVE

Updated review from "Current Resident 5/20/21: Thankfully, the regional managers for Decron Properties agreed to remedy this issue and reimburse the treatment sessions missed. They and their customer service reps responded very quickly and professionally (and actually listened) when I reported the situation up to them.

Avoid Decron Properties at all costs!!! I was a resident of their Ariel Court building this summer (2019) and it was and continues to be the worst rental experience I have ever had. Firstly, the company has several fraudulent claims on their website, such as the "state of the art" gym (which when you move in they'll reveal that the equipment is so old that it doesn't event work). Secondly, the property manager, Dayana Barragan is truly incompetent and Decron could not be less professional. Dayana processed a debt claim against me despite never informing me of my final move out balance. This gross oversight in Dayana's part has resulted in a ding to my credit score. She unsurprisingly has not been able to resolve the issue (since she couldn't even get my new address correct despite having it spelt out in our email correspondence). I have reported Decron to the Consumer Financial Protection Bureau but am writing this review in case anyone is considering renting with Decron. I would highly recommend avoiding this company altogether because it can only end poorly. They are a complete fraud. I am happy to verify any of this info as knowing Decron they will try to absolve themselves of any blame. If you are interested in the details continue reading: Upon moving out I was asked for my new address to receive the final statement balance to pay off any remaining amount. Dayana sent the balance to an incorrect address despite my email correspondence with her clearly stating the new address. It took a month of back and forth emails with Dayana to clear this up. I never received an official copy of the final statement but was finally emailed me a copy. They had thrown in several extra charges like an apt painting even though I lived there for two months and the apt was not painted when I moved in. After disputing these charges with Dayana she said that she would check and get back to me with a final amount. I never heard back from Dayana. Months later I receive a notice from my bank that Ariel Court has processed a debt claim against me (despite NEVER confirming what amount I owed). I have tried to speak to a representative from Decron for the last two months to no avail. The phone always goes to voicemail and you will only get a call back if you are interested in renting an apt. Dayana has tried to say that she is not to blame although I have the entire email correspondence as record of her many mistakes. I even sent a check per Dayana's request only for her to say that actually she was unable to clear the "debt". Truly a nightmare of a person and firm to deal with. Avoid this scam of a management company.

I lived here in 2000-1. Liked the 3rd floor studio and balcony layout but felt like I was not alone for the entire year I lived there. I had some haunting experiences there and was glad to get out of there. But besides those experiences still loved the studio layout but always and still wonder if something happened in that unit.

Ok all personal attacks on the manager aside because it should not be personal and this girl just makes herself look stupid, has nothing to do with the individual, he works for a CORPORATION idiot. I LOVE living at this building. Don't fall for stupid comments made by people who probably live at home with their parents after graduating from UCLA. This building is a GREAT place to live, the new management kicks ---.

okay so the last few good reviews? guess what, management bribed them from tenants. the first five people to write good reviews about ariel court would get jamba juice gift certificates. you had to print out what you wrote and show it to them and they would give you a gift certificate. isn't it weird that there are bad reviews and suddenly these GLOWING reviews? this is the worst apartment around this area. it's a nightmare. the manager is a UCLA grad. how fcking depressing. you go to UCLA and all you managed to do is manage an apartment complex? what a complete loser. we kept our apartment SUPER CLEAN and we got close to nothing back. the manager even told me everything looks good and that i wouldn't have to pay for this and that but guess what, i ended up having to pay for it. everything is super old and there are HOLES literally HOLES in your kitchen where big insects will come into your kitchen. and one day they switched the lock on my mailbox...without telling me! i couldn't even access my mailbox until i could track down the manager. they have ONE...ONE!! poor mexican lady doing the cleaning for the entire complex. they charge us 150 bucks to clean each apartment when they're probably paying her minimum wage. what a joke. seriously there are maaaany more places to live than here. TAKE MY ADVICE. DO NOT LIVE HERE. DECRON PROPERTIES IS RUN BY A ------. and oh yeah one night, around 4 am, my friend had to go down to the parking garage. two black/mexican guys were in the hallway on the first floor doing something shady. they FOLLOWED MY FRIEND DOWN TO THE GARAGE AND WAITED FOR HER. she had to wait in her freakin car until they left. management said they would install security cameras. NOT ONE IN SIGHT. everyone knows the code to the front door and then from there, they can get to whatever apartment they want. do yourself a HUUUGE favor and don't live here.

I recently moved into Ariel Court for the year as a UCLA student. The landlord made sure to have my apartment completely re-done: new paint, new carpet, new fixtures, new shower head, new faux wood floors, new ceiling fan, and new knobs on everything. The apartment was deep cleaned and beautiful and has remained that way! The landlord is incredibly helpful, knowledgable, and approachable. I feel comfortable, as a young female student, living alone for the summer until my roommate moves into the apartment in the fall. The only complaints are: my Amazon package was stolen/misplaced when I sent it to this apartment. They don't have a designated mail-room, and so it was (officially) delivered, but I never actually received it. And, the noise from my street (Gayley) is terrible due to construction, but I can always close a window and ignore it. Otherwise, it is a wonderful place to live! The exterior and interior are always clean and attractive. The maintenance and administrative staff are all so kind and respond immediately to any questions I have. Overall, I would DEFINITELY recommend Ariel Courts to any UCLA students looking for an apartment literally across the street with minimal noise, always clean, and full of knowledgable staff. :)

This apartment building is not only within walking distance to UCLA and Westwood Village, its also such a great building to live in! Maintenance is wonderful with keeping Ariel Court looking great. Under New Management, Thumbs up! Already see improvements.

Ariel Court apartments have been a great place to live as a UCLA student. The apartments are right across the street from campus and a block away from the student union. I live in a spacious studio apartment that has more great amenities than I could have hoped for at an affordable price. My roommate and I comfortably live in a large studio which feels more like a one bedroom since the sleeping area has blinds that easily create two distinct rooms when privacy is preferred to the large open layout. We also have the luxury of a 2 walk-in closets, a dishwasher, a heating/AC unit, and a large balcony right in our unit. The building has an elevator and closeted trash chutes on every floor which are nice for those of us in the upper levels. The security of the building is a big plus for us too. The front door requires a key or code to get in and the garages are gated and well lit. The most fun amenities are the pool, spa, sauna, and gym out back. The gym has ample equipment and there's always space to work out there. The management has recently changed and the new manager, Marcello, has been doing great things in the building. He's very nice and lives in the building so he's really available. He's made living here very easy since he's very concerned with knowing us and making sure we're all taken care of. He's a UCLA grad who's working to make the building a fun place with monthly newsletters, improvements and updates throughout the building, and an upcoming "Resident Appreciation Day." All of the repairs we request are taken care of next-day by the building's maintenance guy, Carlos, who is very nice. The building is also very clean thanks to our housekeeper, Alejandra, who is there every weekday. Another big reason I chose this apartment was because of their dog policy. I have a small service dog who at the time I moved in was still unregistered but they allowed me to get a professional recommendation for him in lieu of the $300 one time pet deposit for small cats and dogs. The staff are all very friendly with him and he loves the apartment as well!

This Building is great. I've lived in the building for the past year in a half and haven't had any major issues. The pool is heated year round. The facilities are cool. I have a great view. The manager responds to any issues quickly. I've enjoyed living here, and would recommend it to friends.

Moved in from August 2010- August 2011. I never received a prorated special for one month free for the Manager Carla claimed she doesnt remember the deal, never initially did a proper walk-in with the manager who later charged me for burnt carpet, my friend never got the $200 referral, they take all your deposit to repair the apartment when its already in bad condition. Manager Carla will lie to you about your contract, yell at you saying that we misunderstood, and make corrections with a pen on your contract. Even if you have your own parking spot, if someone parks on your spot, you cant even tow for the manager is never available. Manager will not do anything about the noise from partying residents. Not professional at all.