Tenant Reviews for 3201 OVERLAND AVE

This is what you can expect from this apartment. You are renting the house owned by roaches. All sorts of insects are crawling around. The building is slightly tilted ( you will feel that while walking around the house) since it was built upon cliff. Enjoy your life in here!

The building manager has lied to me every time we have ever spoken and they continue to try and rip me off every month by charging a higher rent than the contract I signed. The elevators, gym machines, and security gates break and remain broken for days on end. There has been a string of robberies in the parking garage recently. The maintanence staff are great but there has been an army of insects in my kitchen for a week with no response from Moss and CO. Absolute dogshit management but the location is nice.

Neighbors are walking like elephants, floors are so thin we can hear everything. Smoking should be prohibited in swimming pool area. Maintenance is not good as it was before, they don’t know how to fix things and keep it clean, never came back to fix cabinets, sink.. replace cabinet with old material. Round pool is dirty, black spots inside. Laundry room’s not great, always full, dirty , with covid they should place washer/dryer in every unit. Otherwise nice place.

If you want to live in quite environment, AVOID, walls are paper thin and neighbors are very noisy. If you are non smoker, AVOID!! you will have to deal with cigarette and pot smoke all day long. Dirty water back up and makes flooding. Very unreliable maintenance. Slow and outdated elevator which out of service often. water leak in parking garage(Get worth when rain) and so on... Don't get fooled by pictures they have on their website. JUST AVOID !!!

Can’t wait to get out of here. The building has gone so far downhill it’s incredible. Car broken into, pool chairs removed, repairs take a ridiculous amount of time, bug problems, and the staff has a bad attitude. They changed management a while back, and it went downhill from there. Love the area and there are much better buildings. Very sad and definitely do NOT RECOMMEND.

Bad management and maintenance crew. Doesn't show up and return requests and management doesn't do anything about it even informed. Garage is unsafe as there has been many break ins even in a gated garage.

I just moved in here. All of my personal information was shared with my neighbors before I moved in. They knew my full name, age, and already googled everything about me. It has been completely bizarre. I went outside at 9pm to do laundry and the guy across the hall shouted out "He's (insert my age here) years old! He thinks he owns the place!" Through other things I've heard him yell out, apparently it was the apartment manager who told him and my other neighbor all of this information ahead of time. Extremely unprofessional and illegal. I tried to bring it up to one of the office staff members, but they just dismissed me.

Our car was broken into and robbed from within the gated parking garage, after a previous robbery attempt that led to all the garage openers being changed. For a short time there was additional security but that has since gone away hence the opportunity for our car to be burglarized. We have notified management three times with zero response. We will be moving out at the end of next month. Would strongly recommend you to look elsewhere and avoid all Moss & Company properties generally as well as Woodcliff specifically.

Overall the property is fine but the maintenance team and management team are quite sub par. I would recommend looking somewhere else to live. The leasing staff would not provide us with a subsequent year lease and the maintenance department did not return our emails while we lived here. Additionally the package situation is a mess, they say that each package will be secured in a locker but one in every 5 packages is.

PLEASE READ!!!!!! YOU WILL GET RIPPED OFF AND GET DISRESPECTED IF YOU MOVE HERE!!! I don't even know where to start. I guess I will start by advising every potential resident to look elsewhere and save yourselves money and trouble. This has been absolutely the worst experience I have ever had in my whole life. 3 months after my move in, their pipes broke in the garage and flooded my car and totaled it. They refused to pay me anything even though the same spot flooded before and was never fixed neither was I ever warned. I had to buy myself a new car and spend tons of money. About 10 months later some pipes from the apartment above mine broke and flooded my apartment!!! I had to move out for one month until repairs were made and also incurred huge charges. After all that, my apartment got infested with roaches for 11 months!!! (My apartment was always super clean and I had cleaners come twice a week) the management couldn't care less and made up huge lies to not get this issue fixed and it is because of them my apartment was infested. They never cared and were never punctual with returning phone calls or fixing stuff. I had to move to a new apartment and incurred huge charges for the third time, except this time I also had to deal with health issues because the infestation affected my respiratory system. After all that I have been through with this company, instead of getting an apology I got harassed by a guy named George (assistant manager for maintenance) at the leasing office and kicked out for wanting to talk to Susan (property manager) without an appointment!!!! And before that I was also kicked out of the office by Tizoc (maintenance manager) for insisting on being moved to a safe unit after my apartment got flooded. Long story short please don't fall for the "nice environment and friendly place" ad and try to save yourself tons of money and trouble by looking elsewhere. Please read reviews from other residents and you'll know that every word I wrote is true. AWFUL