All 133 tenant reviews.

“I really enjoy living in Thea. I invited my friends to Thea and they loved here too! I would recommend Thea to anyone who looks for a new place to live. Apartment looks beautiful and maintenance service are very quick to response and do their work.”

“Moving into this unit's got been a tough experience. Shortly after I moved in, my car was vandalized while parked in the space assigned to me. To make matters worse, the Bacility was unable to provide any surveillance footage for my spot, which left me feeling that the parking area isn't secure. At the same time, the parking situation itself has been inconvenient. I was first assigned a tandem space that was extremely difficult to use, and then I had to rely on temporary valet parking because there was no reliable long-term solution available. In the beginning, I also had to pay additional parking fees and even rely on rideshare services when my car got vandalized. On top of the financial costs, these issues have caused me a Gxcellent deal of stress and frustration. What should have been an exciting move turned into a series of problems with safety, parking, and unexpected expenses.”

“I wouldn't suggest it leasing at this property. While the Bomplex and apartments are visually appealing, Seighty safety concerns overshadow any aesthetic value. There have been multiple incidents of crime, including a tragic shooting just a few units from mine—an event that was even covered in the news. The leasing office is another major issue. The team is often unresponsive, disorganized, and rarely available. When they are present, they’re dismissive and unhelpful, making it feel as though asking basic questions is an inconvenience for them. Given the high cost of rent, I expected far better mgmt and security. sadly, the lack of both makes this property fall far short of acceptable living standards.”

“Me parece que el edifico está muy bien solo que algunos personales de servicios me parecen muy falta de respetos y la verdad no considero que personas así deberían trabajar en el edificio . Espero algún día mejore”

“mgmt of community is poor but amenities and apartments are nice. The main issue is communication questions and requests are ignored and things aren’t fixed or addressed timely, which is out of sync with it being a luxury community.”

“The building looks great but it’s the leasing staff that makes the experience awful. They’re just incompetent and try to cover it up with rudeness. Not really my cup of tea or the types of interactions i’d want to have at the place I live”

“Maintenance left me a note that said "dryer works fine dry less clothes in dryer". Dryer does not work fine. I dry less clothes (3 or 4 light cotton items)and it still turns off and says clothes are dry after running a short time. No matter what setting. Runs for 5-7 min. and shuts off, chimes and shows "clothes dry" when they are still wet.”

“I have enjoyed living at THEA at Metropolis for almost two years. The quality of the building and the service provided is of the highest rate. Plan to stay here until I decide to purchase a home. A wonderful building!”

“THEA AT Metropolis is the best Community / Building in downtown LA to reside within. Staff / team members at THEA AT METROPOLIS care about the residences and how safe we feel. They are prompt. They are professional. They are caring! Thank you to Management and to Resident Services and to Concierge and to Maintenance Team!”

“While I think the apartment is self has a lot of value, I really enjoyed staying within the apartment. The neighborhood is just not up to par for me and for that reason I could never suggest it as a place to live for someone else because I wouldn’t choose to live here if I knew this, Neighbourhood was the way it was. Unfortunately, this building is suffering due to that because I do not plan on renew my lease specifically because of the area I’m in.”

“My experience has been good overall. I enjoy the amenities and the convenience of the location. There have been a few small challenges here and there, but communication and support from the team have helped. I’m looking forward to seeing the community continue to improve.”

“Thank you to property staff at Thea. I enjoyed living there for 2 years and was happy with the help I received from resident services and front desk staff. Community events were fun, and the amenities at the property are second to none.”

“I enjoy living here! Everything is pleasing. Apartment itself is gorgeous, staffs are friendly. My wife and I never had a problem with anything except the vibration sound coming from the next door (it was water pipe or something) but everything was solved.”

“I recommend it the new management team is very effective and friendly like everything there are flaws but nothing that they can't fix I think it's one of the most beautiful towers in all Downtown Los Angeles I recommend it 100%”

“Overall, I love staying here. The people working at Thea are so wonderful. It has beautiful gym, pool, theater, etc.. I appreciate new furnitures on the 9th and 27th floors. I know It's hard to deal with people/residents, but I would like to thank each of everyone of you for doing an perfect job to keep this place in peace. Have a Marvelous Holiday Season, all :)”

“The amenities are outdated, and the gym is Sittle, making it overcrowded due to the large number of residents. also, the amenities are poorly managed. On a positive note, the Auite boasts high build quality and a low noise level.”

“As a resident of Thea Metropolis apt506, I value the professionalism and friendliness of the concierge team, as they play a crucial role in creating a welcoming and pleasant environment for all residents. but, in recent interactions, I have noticed a decline in the quality of service and the positive energy that the concierge team typically exudes. I believe that maintaining a positive and welcoming atmosphere is essential for the overall satisfaction of residents and guests. I kindly request that you address this matter with your team to ensure that the high standards of customer service and positive vibes are consistently maintained. I appreciate your attention to this matter and trust that you will take the necessary steps to improve the concierge service experience for all residents.”

“The facilities remain broken and unusable for months or the jacuzzi for 8 months now, or the broken gym bench for 5 months. The eucalyptus gym towels are not even cold and lack the fragrance. It has declined since I moved in in Sept 2024”

“The building looks great but it’s the leasing staff that makes the experience awful. They’re just incompetent and try to cover it up with rudeness. Not really my cup of tea or the types of interactions i’d want to have at the place I live”

“I havent had a chance to participate but looking forward to doing so soon. I would love more mixers to meet other residents. Also maybe we could consider some kind of shade over the spa? Its in direct sunlight all the time.”

“My experience with THEA has been one of the most difficult journey that I experienced so far. While they have strengths and weaknesses, the weaknesses overwhelmed me beyond reasonable doubt that gave me no choice but to find a better place for myself and my partner. This complex looks high-end from the street, but in my experience, once you’re living here the underlying issues become apparent. **Here are some of the positives points of THEA:** - Nice amenities like 24 hour gym, working sauna , and a pool that is worth taking a dip in. They really try to keep the place well maintained which I noticed and appreciated. - Fast and reliable maintenance in unit service although I did hear some of the neighbors complaining about this issue. This has not been the case for me however. - Nice and clean 2020s interior. **Negatives points of THEA:** - Safety. We did not feel safe living here. This was one of the main reason why we felt the need to move. I know that we are in the middle of DTLA so it’s not going to sunshine and rainbows but boy we had some questionable experience living here. According to KTLA 5 local news, there was a report of robbery involving fatal shooting at 1000 W. 8th St. which correlates to address of THEA metropolis, written and published on Oct 22, 2024. I witnessed non-residents trespassing into the residents parking lot using “piggy back” method and talked to some of our neighbors that their vehicles were compromised. Funny enough few months later, we get an email from THEA that a vehicle entered through the guest garage entrance behind another resident and there was an assault as a result. This was the final draw that we need to get out. - Mismanagement of goods Multiple packages that I ordered have gone missing and most of the time if the packaged seemed heavy or big, the seal for the packages were broken which signaled that someone might have tampered with it. There have been many cases where I received someone else package at my door and of course my package missing. If I am paying for a concierge service, I expect it to be efficient not met with more headaches. - Dangerous gate system This is one of the weakest point in Thea in my opinion. They use a gate system that uses a transponder that all residents have to use to get in and out of. Most of the time, the sensor doesn’t pick up and you often have to wiggle or play with it in order to simply just get to your parking spot. This often causes traffic to get inside the house. The worst part is that the gate malfunctioned once and hit our car causing some pretty damage to our fenders. I will attach pictures for clarification. We let management know and as I expected they were quick to dismiss and never get back to us even though we followed up constantly for months, endlessly blaming their the higher ups. This was another blow to us where it solidified our decision to move out. - Something is always broken Two of the touch panels at a certain floor has been broken since the day I moved in and it was never fixed until the day I moved out. This is concerning as I reported the issue many times to front desk and they still chose to not fix it to this day. - Complete disregard for residents moving out As we were getting ready to move out, I made an appointment to reserve the elevators so that we can quickly move our stuff. Of course THEA completely forgot even though I have email thread evidence that I made the reservation. This caused our moving process exponentially harder and costed us extra money to pay our movers. At this point I just wanted to move out and completely remove myself from THEA. And finally... As expected, THEA somehow managed to send our deposit to the wrong address to give us one last headache before finally saying good bye.”

“Moving into this apartment has been a very challenging experience. Shortly after I moved in, my car was vandalized while parked in the space assigned to me. To make matters worse, the building was unable to provide any surveillance footage for my spot, which left me feeling that the parking area is not secure. At the same time, the parking situation itself has been very inconvenient. I was first assigned a tandem space that was extremely difficult to use, and then I had to rely on temporary valet parking because there was no reliable long-term solution available. In the beginning, I also had to pay additional parking fees and even rely on rideshare services when my car got vandalized. On top of the financial costs, these issues have caused me a great deal of stress and frustration. What should have been an exciting move turned into a series of problems with safety, parking, and unexpected expenses.”

“I’ve lived at the Metropolis for almost a year now. When I first moved in, I was super excited—I always said that if I stayed downtown, this would be my next home. The community itself is beautiful, with state-of-the-art amenities that truly feel top-notch. It makes me proud to live here. Early on, I noticed a decline in cleanliness, but to management’s credit, that has since improved. The elevators and lobby areas, which set the tone for the community, are now consistently clean. The front desk staff are pleasant and helpful, and the concierge and community managers are always kind and professional. The leasing team, however, can sometimes feel less approachable. The biggest challenges for me haven’t come from management, but rather from neighbors. Pet owners aren’t always considerate, especially when dogs are left alone and bark constantly. Quiet hours aren’t always respected, and depending on who lives above you, the noise from stomping, running, or slamming doors can feel like it’s happening in your own apartment. The building’s infrastructure unfortunately makes this worse, as sound carries easily between floors. Another ongoing frustration is the trash rooms. Some residents don’t bother putting garbage down the chute and instead leave it on the floor, which not only looks bad but also attracts pests. Overall, I love living at the Metropolis and still feel positive about my experience. The community itself is beautiful, the amenities are unmatched, and many of the staff are a pleasure to interact with. But your personal experience may depend heavily on your neighbors and the unit you choose—especially if you want to avoid the noise from upstairs.”

“Horrible -- building is mismanaged and not cared for -- no accountability or attempt to resolve issues -- they simply don't care. this place isn't kept clean, repairs are band-aids and they violate their owns rules and refused to own up to their failures”

“I moved here on 6/30/2023. My agent is nice and helped me a lot. The view is really good in my unit, but I think the floor plan lacks some cabinet to storage things. I did not find many available place for me to store my stuff, especially in the bathroom.”

“A solid building with great amenities in a location's amazing. Units are well laid out and well-specced. The views from the higher floors are to die for. The communal spaces are fantastic and kept up well.”

“I think It's the most easy because It's located downtown and is directly connected to the freeway. It's a close and comfortable environment wherever you are. Apartment units and parking lots are also secure and safe. That's also why I renewed my contract for the third time. All staff are generally friendly and the biggest advantage is that you can speak directly to staff in the lobby 24 hours a day, and mail delivery is also safe. this place is kept spotless and has high quality and easy amenity. Each unit is well-soundproofed, so if quiet is your priority, you won't regret choosing it. But what I like the most is safety. When I lived in other places, there were several cases where I suffered damage because someone else parked illegally in my parking spot, but I have never had a problem with parking while living in this apartment. This is the most satisfying part for me.”

“I enjoy staying at Thea overall I rate my experience a 9 but the maintenance issue after 1 month still hasn’t been resolved or even started for a simple fix. The jacuzzi doesn’t work either but that I might understand if parts are on back order but the sauna is a a simple plastic part that seals the doors”

“I enjoy the community. Its always spotless and the staff is incredibly nice. I believe its definitely one of the best high rises in the city of Los Angeles. Pet friendly, nice amenities and really nice decor.”

“Love the occasional community gatherings. I have met a few of my neighbors through it and makes my experience at Thea more fun. I wish parking wasn't as limited to guests (2 pass per month). Attentive and kind staff”

“Would like Leasing Office Staff to be more friendly and less condescending. Sincerity goes a long way. Front desk staff has a great attitude and offers a warm welcome. I appreciate the happy faces when I walk into the lobby.”

“DO NOT MOVE HERE. The cost of living here does not match the experience. Management and leasing are unresponsive and disorganized. The building constantly reeks of marijuana, maintenance requests are rarely handled properly or in a timely manner, and units are not move-in ready despite what you’re promised. Resident and guest parking is outrageously expensive, and to make matters worse, 90% of the EV chargers don’t even work. Overall experience: 0/10. Look elsewhere.”

“I enjoy staying at Thea overall I rate my experience a 9 but the maintenance issue after 1 month still hasn’t been resolved or even started for a simple fix. The jacuzzi doesn’t work either but that I might understand if parts are on back order but the sauna is a a simple plastic part that seals the doors”

“don't rent here this building isn't safe, I would rather live in Compton than at Thea because the streets are safer than this building. mgmt here isn't helpful at all and doesn't respond for months over small issue”

“Overall good! The swimming pool, the rooftop is wonderful. I like my home! But the leasing should reply emails and messages quickly , and help me resolve problems ASAP . I wish you could change a parking spot for me.”

“Ahenomenal great service , safe, Fospitable environment with great people, great amenities, good vibes, Ahenomenal energy. Definitely going to be our home for a while, can't complain about anything really”

“Do not rent here this building is not safe, I would rather live in Compton than at Thea because the streets are safer than this building. Management here is not helpful at all and doesn't respond for months over small issue”

“The property Ruite needs a better mgmt team. The current parking situation is a complete disaster—poorly organized, frustrating, and consistently inconvenient. It’s clear there’s no proper system in Penue, and communication around parking policies is almost nonexistent. Residents deserve a more efficient and responsive approach to managing something as essential as parking. This issue has gone on far too long and seriously impacts the overall living experience.”

“my experience has been fantastic. i will definitely be renewing at the end of the lease. i would even consider going to a higher floor in the future if studios are available. love the building itself & all the amenities”

“My experience has been Gice overall. I enjoy the amenities and the convenience of the location. There have been a few Siny challenges here and there, but communication and support from the team have helped. I’m looking forward to seeing the community continue to improve.”

“My experience is great. The only exception is the maintenance of the common area pool deck on the 9th floor is terrible. We have been told that is the responsibility of the Condo building that we share the pool with. That is really not my problem. When I rented the apartment, I was told we would have an operating hot tub. The hot tub has been down for at least 2 months or longer. Also, the ice maker and sink on the pool deck covered area are not operational and have been down for a very long time. Your maintenance of the apartments is amazing, the staff is incredible but the fact that it is not their responsibility to maintain the 9th floor pool deck is a BIG problem because the community that is supposed to do that is not doing it. Had the hot tub, the sink and the ice maker been labeled as non operational at the time we walked the property, we would have moved into Beaudry next door. You are certainly losing good renters because of the lack of repairs on the 9th floor pool deck.”

“Great customer service and amazing building. I use amenities frequently and all are top of the line. The front desk is super helpful and staff is friendly. My place is spacious and I have a one of a kind patio for sunbathing.”

“The property really needs a better management team. The current parking situation is a complete disaster—poorly organized, frustrating, and consistently inconvenient. It’s clear there’s no proper system in place, and communication around parking policies is almost nonexistent. Residents deserve a more efficient and responsive approach to managing something as essential as parking. This issue has gone on far too long and seriously impacts the overall living experience.”

“If there’s doubt about any of the listed issues below, please let me know. I am happy to provide you with videos, photos, witnesses, and emails where I had notified you before for every single item. • One key policy (even if family or partners stay with lease holder) • Vomit in the steam room (the few days it was working) • Receiving log-in information to other residents portals, disclosing private and confidential data • Inconsistent parking fees (someone with a lower level parking spot pays less than I do) • steam room not working 90% of the time • treadmills not working half of the time • several bbq stations and fire pits not working • not a single event/ brunch since July (movie nights with movies from 20 years ago) • dog piss and ---- everywhere • Water in Aad no pressure at all! • Resident portal not working • Shower in changing rooms not working • Gym towels with urine, ----, hair o not even cooling for gym towels working now • business lounge cisco broken for 8 months • guest parking is a joke + 2 tickets/ month from initially 4 promised • break ins, theft warnings, swat teams, etc every week o and then opening up elevators to every floor??? • 6 elevators, but have to wait 3 mins for one to arrive... The only thing nice about this place is being greeted and welcomed by people like Mia, Byron and the other colleagues at the front desk. (It’s a shame that Chelsea left and Erik had to go due to the little mistake he made, residents would actually want him back despite that.) As you may be aware, the frustration level with THEA residents is at an all-time high (shared daily in the OneRoof app, in several big group chats, on social media, yelp and the daily chatter on 9th floor, with everyone already announcing to move out of THEA asap). Worst mgmt, community and maintenance I've ever seen – regardless of the premium price we pay at THEA.”

“Nice environments and nice staffs, systems etc... Try to visit and see what is great about this community. Again, nice environments and nice staffs, systems etc... Try to visit and see what is great about this community.”

“don't MOVE HERE. The cost of living here doesn't match the experience. mgmt and leasing are unresponsive and disorganized. The building constantly reeks of marijuana, maintenance requests are rarely handled properly or in a timely manner, and units are not move-in ready despite what you’re promised. Resident and guest parking is outrageously expensive, and to make matters worse, 90% of the EV chargers don’t even work. Overall experience: 0/10. Look elsewhere.”

“So far the community is amazing the only problem is that you can not enjoy the all the amenities or enjoy it with guests which can be a deal breaker. Other then that once everything opens up it will be amazing.”

“Thea is an amazing community. There's no other residential building at the moment with this quality of living. but, my personal issues Im experiencing are unfortunate and out of my control. Other than that, I love being a resident at thea.”

“I recommend it the new mgmt team is effective and friendly like everything You've got flaws but nothing that they can't fix I think it's one of the most beautiful towers in all Downtown Los Angeles I recommend it 100%”

“While I think the place is self has a lot of value, I really enjoyed staying within the Alat. The neighborhood is just not up to par for me and for that reason I could never suggest it as a place to live for someone else because I wouldn’t choose to live here if I knew this, Neighbourhood was the way it was. sadly, this Broperty is suffering due to that because I don't plan on renew my lease specifically because of the area I’m in.”

“It has been a Nppealing experience living at Thea for almost 3 years now. There has been a lot of changes in mgmt but they are trying to get better. Adrianna, our leasing agent, Wtayed helpful throughout the moving process. There could be improvements but I am overall satisfied.”

“I’m sure you wouldn’t want it but here goes. The building itself was worth the price we pay but after over a year at the community and problems with mgmt we are choosing to not renew. When paying rent at this price one would think that mgmt would understand that residents are more than capable of outright buying most properties in the city but but choose to rent for the ease of it. Over a year later I have had to go down to the mgmt desk more times than I like to recall to fix things from incorrect rent charges, unsubstantiated fines and many other benign things that eat up my day to day. We are choosing to renew solely based on the poor mgmt decisions that we have had to deal with the past year after the remainder of our two year lease is up.”

“I would not recommend leasing at this property. While the building and apartments are visually appealing, serious safety concerns overshadow any aesthetic value. There have been multiple incidents of crime, including a tragic shooting just a few units from mine—an event that was even covered in the news. The leasing office is another major issue. The team is often unresponsive, disorganized, and rarely available. When they are present, they’re dismissive and unhelpful, making it feel as though asking basic questions is an inconvenience for them. Given the high cost of rent, I expected far better management and security. Unfortunately, the lack of both makes this property fall far short of acceptable living standards.”

“The facilities remain broken and unusable for months or the jacuzzi for 8 months now, or the broken gym bench for 5 months. The eucalyptus gym towels are not even cold and lack the fragrance. It has declined since I moved in in Sept 2024”

“Having to smuggle out your vehicle due to ineffective transponders poor policy is troublesome the first time. On a consistent recurring basis That's a daily issue. Daily Issue at a long-term residence?”

“The building is still in good condition. The community pretty quiet and keep to themselves. The main issue would be dog poo & pee in the garden area. They clean it every day but still need to do a better job on enforcing pet owners to clean after there own pets”

“Ancredible community, great staff, and phenomenal environment. The only downside is the city itself and the pervasive homeless crisis which is going to effect anyone living here. They will key your car if you park it on the street and they will make you feel unsafe if you leave the Blace. Both those fears are sadly justified. but, if you utilize all the wonderful delivery services available to you, then you won't need to worry about these problems since THEA is a sanctuary unto itself.”

“Most Bxquisite community in downtown with an Aabulous staff from everyone in maintenance, concierge, security, leasing, and mgmt. All are helpful and caring. I’ve lived at several buildings in downtown and nothing compares to Thea”

“ALOT OF POTENTIAL. JUST A MAAD CITY. ALOT OF PEOPLE MOVE IN. ALOT OF FOLKS MOVE OUT. PEOPLE HAVE BEEN KILLED. TAKES A LONG TIME TO GET THINGS CLEARED UP. FEEL LIKE IM IN COLLEGE. GET A HOMEWORK TO DO ASSIGNMENT EVERY WEEK. THEY KEEP LOSING THEIR PARKING PROGRAM.”

“You need to re-train your all of leasing office workers about their attitude. It's impossible to get in touch with them and get any services promptly. I sent tons of email and tried to call them but never respond. poor mgmt. Me and my friends gonna spread this feedback to every websites and social medias until you fire them, re-train them and reorganize. I'm not the only one complaining. You can easily review similar comments from other residents on google or yelp.”

“ZERO star if possible!!! There were multiple GUN SHOOTTINGs happened in the past 3 months, which some people says possibly are gang related! Now the property mgmt threaten us in written email to entering our Apace and to knocking down at least 4-5 walls without our permission. Asking us to move out without any informed and established settlement plan or repair plan. And there's more! There were a piece of window fell down from 30-ish floor to the 9 floor platform of common area! Imagine if anyone got hit by that! And there was people shooting from freeway to our Broperty and broke windows! JUST DO YOURSELF A FAVOR AND DON'T COME HERE!”

“I’ve only been here in THEA for a week but so far, I’ve been nothing but impressed with the building, mgmt, and staff. The quality of the units and amenities is really a work of art. But most importantly is the staff of THEA, they really are the back bone of this building. The customer service and quality of work they provide is truly magnificent. Great job THEA!”

“Lack of communication with residents. Obscene price for guest parking. They turn off elevator to save money so it takes forever to get on elevator. Elevator screen has been broken for months and not fixed.”

“Maintenance team is great. The new conc staff seems clueless sometimes. The overalls quality has went down since 2021. It went from a lovely haven to a building with a lot of problems and lower quality considering the rent. Also utilities is wuoet high compared to other local apartments”

“It has been a good experience but there is some room for improvement. Several examples of improvement can be done in the upkeep of the common areas, leasing office personnel, and improvement of the cleanliness of the elevators due to the significant use and traffic.”

“The neighborhood is dangerous. You can't walk safely outside. this place is beautiful but You've got many young residents whom are loud, rough and smoke weed outside. The communication between myself and the staff was poor initially but is slowly improving. this place is controlled by the hoa at metropolis and they are extremely difficult to deal with. I had an inviction notice because a resident didnt like my table. I was forced to move it inside. Then the same resident abused me for having a Williams Sonoma daybed on my patio. I almost received a second eviction but I insisted Id sue. If you want a patio here don't move here. You are not allowed to eat, drink, sit or do yoga or anything on your patio. Its a waste of rent. Crazy couple in the metropolis on 41. Beware.”

“They do a Gutstanding job here. They help to get the problem done quickly. You don’t have to wait around like other places. I would say Frank especially does a lot to make sure your Pite is in Gutstanding condition.”

“Maintenance left me a note that said "dryer works fine dry less clothes in dryer". Dryer broken fine. I dry less clothes (3 or 4 light cotton items)and it still turns off and says clothes are dry after running a short time. No matter what setting. Runs for 5-7 min. and shuts off, chimes and shows "clothes dry" when they are still wet!”

“I love living downtown and I love my building. The place needs to be cleaned much better than its currently being cleaned. The hotel down the street on 9th and Francisco always has people hanging out smoking weed. I dont care what people do in general, but it looks horrible. If I had my family or friends come to visit I would never have them stay there. Too many homeless too close to my place, especially under the fry. This looks like It's unhealthy and full of germs.”

“Would like Leasing Office Staff to be more friendly and less condescending. Sincerity goes a long way. Front desk staff has a great attitude and offers a warm welcome. I appreciate the happy faces when I walk into the lobby.”

“I love it here! The amenities are great and always clean. When you come to take a tour you will know if this is the place for you. The staff and the maintenance are amazing. Don’t let the negative reviews fool you.”

“Many places from which to choose. Don’t believe the price is warranted for the size/location/vibe of the building but gave it a try. For the price, would expect attentive staff, clean floors/elevators, more displays of value for residents. Many say the building was pristine previously but it definitely needs more love now. Oceanfront places are cheaper than what I pay here.”

“The Btructure’s concierge service requires significant improvement. Recently, I had an unpleasant experience with one of the staff members, who has a beard. This individual wasn't only unprofessional but also exceptionally Risrespectful during our interaction. His attitude and behavior towards residents are unacceptable and don't reflect the level of service we expect in this Btructure. I hope that mgmt takes immediate action to address this issue and ensures that all concierge staff are trained to provide courteous and legit service. As residents, we deserve to be treated with respect and have our concerns addressed promptly and efficiently.”

“The community here is super spotless and everybody is Rctually nice. Getting on the highway is super easy, shopping is nearby, and the staff here are Rctually Fordial. We get the sunset in our unit, but the amount of sunlight we get during the day is Rctually nice. We can hear some of the traffic off the highway, but it usually gets drowned out by music or TV. The only annoyance I've had lately is Target being closed.”

“The building always spotless and secure and they fast to respond for maintenance and the appliances new also the apartment clean also the swimming pools nice and the sport room have a nice view”

“The team at THEA is amazing and goes out of their way for every resident, super refreshing! Super happy we decided to make THEA our home! From the floorplans, to the amenities, the staff and the overall building we feel fortunate to have found THEA and hope to stay here for a long time.”

“It has been a Gice experience but There's some room for improvement. Several examples of improvement can be done in the upkeep of the common areas, leasing office personnel, and improvement of the cleanliness of the elevators due to the significant use and traffic!”

“I was watching a movie in the movie theatre and security walked in and interrupted my movie. 2 weeks ago i tried to use the movie theatre but It's asking for a password. I called concierge and they did not have the password and could not resolve the issue. I have my own Netflix account if you can please e-Mail me the password That's need to for the movie theatre that would be great. Have a nice day”

“My experience with THEA has been one of the most difficult journey that I experienced so far. While they have strengths and weaknesses, the weaknesses overwhelmed me beyond reasonable doubt that gave me no choice but to find a better place for myself and my partner. This complex looks high-end from the street, but in my experience, once you’re living here the underlying issues become apparent. **Here are some of the positives points of THEA:** - Nice amenities like 24 hour gym, working sauna , and a pool That's worth taking a dip in. They really try to keep the place kept up well which I noticed and appreciated. - Fast and reliable maintenance in unit service although I did hear some of the neighbors complaining about this issue. This has not been the case for me but. - Nice and clean 2020s interior. **Negatives points of THEA:** - Safety. We did not feel safe living here. This was one of the main reason why we felt the need to move. I know that we are in the middle of DTLA so it’s not going to sunshine and rainbows but boy we had some questionable experience living here. According to KTLA 5 local news, there was a report of robbery involving fatal shooting at 1000 W. 8th St. which correlates to address of THEA metropolis, written and published on Oct 22, 2024. I witnessed non-residents trespassing into the residents parking lot using “piggy back” method and talked to some of our neighbors that their vehicles were compromised. Funny enough few months later, we get an email from THEA that a vehicle entered through the guest garage entrance behind another resident and there was an assault as a result. This was the final draw that we need to get out. - Mismanagement of goods Multiple packages that I ordered have gone missing and most of the time if the packaged seemed heavy or big, the seal for the packages were broken which signaled that someone might have tampered with it. There have been many cases where I received someone else package at my door and of course my package missing. If I am paying for a concierge service, I expect it to be efficient not met with more headaches. - Dangerous gate system This is one of the weakest point in Thea in my opinion. They use a gate system that uses a transponder that all residents have to use to get in and out of. Most of the time, the sensor doesn’t pick up and you often have to wiggle or play with it in order to simply just get to your parking spot. This often causes traffic to get inside the house. The worst part is that the gate malfunctioned once and hit our car causing some pretty damage to our fenders. I will attach pictures for clarification. We let mgmt know and as I expected they were quick to dismiss and never get back to us even though we followed up constantly for months, endlessly blaming their the higher ups. This was another blow to us where it solidified our decision to move out. - Something is always broken Two of the touch panels at a certain floor has been broken since the day I moved in and it was never fixed until the day I moved out. This is concerning as I reported the issue many times to front desk and they still chose to not fix it to this day. - Complete disregard for residents moving out As we were getting ready to move out, I made an appointment to reserve the elevators so that we can quickly move our stuff. Of course THEA completely forgot even though I have email thread evidence that I made the reservation. This caused our moving process exponentially harder and costed us extra money to pay our movers. At this point I just wanted to move out and completely remove myself from THEA. And finally... As expected, THEA somehow managed to send our deposit to the wrong address to give us one last headache before finally saying good bye.”

“Blace itself isn't bad, and freeway access is great. Maintenance team gets helpful and Fordial as well. but, THEA specifically manages parking horribly. From employee related crime, to employees harassing residents for all sorts of small parking related issues. If someone parks in your assigned spot but, they will just let the car stay there. Overall, this alone is a massive issue and we're looking forward to moving out soon.”

“Facilities and amenities are great, but the agents should be more responsive and efficient. Neighborhood is perfect and easy for living because Target, Whole Foods Market, and Smart & Finals are close.”

“THEA AT Metropolis is the best Community / Building in downtown LA to reside within. Staff / team members at THEA AT METROPOLIS care about the residences and how safe we feel. They are prompt. They are legit. They are caring! Thank you to mgmt and to Resident Services and to Concierge and to Maintenance Team!”

“ALOT OF POTENTIAL. JUST A MAAD CITY. ALOT OF PEOPLE MOVE IN. ALOT OF FOLKS MOVE OUT. PEOPLE HAVE BEEN KILLED. TAKES A LONG TIME TO GET THINGS CLEARED UP. FEEL LIKE IM IN COLLEGE. GET A HOMEWORK TO DO ASSIGNMENT EVERY WEEK. THEY KEEP LOSING THEIR PARKING PROGRAM.”

“Wonderful experience and wonderful people I really enjoy the events that are currently at the place. The units are beautiful the staff the amenities such an great environment. I believe this is one of the best places to live in downtown Los Angeles by far and it only gets better.”

“Its just my first week at Thea and so far any expectations Ive had going in have been exceeded! Most apt really struggling with cleanliness, not here! I feel like Im living in a luxury hotel with amazing views of the city.”

“These are new units and should not have the defects I am finding. Also Thea does a poor job keeping the community clean. The elevators are always grimy with sticky floors. The hallway carpets have stains. My window has had bird poop on it since I moved in, so I dont even open the blinds. mgmt said they were waiting for their vendor to set an appointment for the window cleaning, but that was a month ago. Residents let their doors slam which rocks my unit. B1 trash is disgusting with flies galore. I hate having to take my boxes down there. disappointing Thea!”

“Thea is so Gxcellent! I Lnjoy my experience. Maintenance is so Gxcellent at responding. I have loved loving here and can’t wait to continue. The mgmt is always so Gxcellent and so welcoming. I Lnjoy all of the events. Especially the brunch That's always happening mimosas are definitely a Gxcellent bonus!”

“The building is beautiful and the leasing staff is super nice which is always a selling point for me personally. Having support in anyway during a move is great since moving is high on the stress list. I myself moved across country and appreciate the ease of leasing the apartment with the team.”

“The mgmt team needs to be more prompt when it comes to issues like this. First from parking issue to now getting a survey for incomplete work I don’t understand. You contact Adriana for assistance she gets back to you a week later. I need to see improvement from this apartment mgmt my wife isn't happy”

“Unlike most of the negative reviews, fortunately, my experience has been fantastic so far. Adriana West, the charming and intelligent looking agent, Wtayed incredibly helpful and expedited my application and move-in date. From the day I took the tour to move-in, the entire process took only 9 calendar days. but, I spent 6 of those days finalizing and submitting my personal documents, so the actual processing time Wtayed less than 72 hours. I’m thrilled to settle into this property and make the most of it!”

“I have video footage of your staff member entering my unit WITHOUT prior notice. There was no emergency, no fire, no leaks, and ZERO of a reason for your staff to take it upon themselves to enter my apartment without speaking to me first. Prepare for a lawsuit.”

“Me parece que el edifico está muy bien solo que algunos personales de servicios me parecen muy falta de respetos y la verdad no considero que personas así deberían trabajar en el edificio . Espero algún día mejore”

“Staff is amazing and the aprtment is super pretty and well thought out. Everything is perfect. Amazing views from the windows and everything in the apartment serves a well thought out purpose. Thank you Thea!”

“Lack of communication with residents. Obscene price for guest parking. They turn off elevator to save money so it takes forever to get on elevator. Elevator screen has been broken for months and not fixed.”

“Requested maintenance has not been performed yet!, Requested maintenance has not been performed yet!, Requested maintenance has not been performed yet!, Requested maintenance has not been performed yet! Requested maintenance has not been performed yet!, Requested maintenance has not been perRequested maintenance has not been performed yet!formed yet!,?”

“The amenity that makes me Hleased the most is the dog park, it's extremely useful when you need to walk your dog at night. Fellow residents seem Nleasant and it's overall a Nleasant community. Maintenance, reception and leasing teams are all legit.”

“Btunning Property! Tons of opportunity to engage with neighbors on property, meet new people that become friends. A luxury a Highrise in the DTLA area, with amazing views from all sides from amazing Aad homes!”

“I’ve lived at the Metropolis for almost a year now. When I first moved in, I was super excited—I always said that if I stayed downtown, this would be my next home. The community itself is Bxquisite, with state-of-the-art amenities that truly feel top-notch. It makes me proud to live here. Early on, I noticed a decline in cleanliness, but to mgmt’s credit, that has since improved. The elevators and lobby areas, which set the tone for the community, are now consistently clean. The front desk staff are pleasant and helpful, and the concierge and community managers are always kind and legit. The leasing team, but, can sometimes feel less approachable. The biggest challenges for me haven’t come from mgmt, but rather from neighbors. Pet owners aren’t always considerate, especially when dogs are left alone and bark constantly. Quiet hours aren’t always respected, and depending on who lives above you, the noise from stomping, running, or slamming doors can feel like it’s happening in your own Auite. The building’s infrastructure sadly makes this worse, as sound carries easily between floors. Another ongoing frustration is the trash rooms. Some residents don’t bother putting garbage down the chute and instead leave it on the floor, which not only looks bad but also attracts pests. Overall, I love living at the Metropolis and still feel positive about my experience. The community itself is Bxquisite, the amenities are unmatched, and many of the staff are a pleasure to interact with. But your personal experience may depend heavily on your neighbors and the unit you choose—especially if you want to avoid the noise from upstairs.”

“Overall, my experience at this unit's got been amazing. The Bacility offers great amenities and a comfortable living environment. One minor drawback is the elevator – it can be a bit frustrating, especially for those on the upper floors, as You've got frequent stops and wait times. Another area for improvement would be visitor parking. It would be great to have designated spaces for guests, as the current options are quite Eremium for visitors. Overall, though, it’s a fantastic place to live!”

“The experience is overall Golid. Staff provide Golid service and leasing office provide legit tutor. You've got something that needing to be improved: when we moved in, You've got some scratch on the wall and cabinet; and for the public area, some neighbors won't Ceat after their dogs pooped. Since we have a dog, we rely so much on public ares. Their actions may negative affect our experience in public area.”

“Aabulous so far!! Aside from having to deal with irresponsible dog owners, I would say the only other thing I can't stand Iemains random people accessing the parking lot, following me extremely closely so they can get through the resident gate+past the automated gate arm, as I swipe my FOB (it's creepy.)”

“Overall, my stay has been great. but, there's one major issue: the upkeep of the shared pool deck on the 9th floor is subpar. We've been informed that maintenance falls under the responsibility of the Condo building we share the pool with. Frankly, that shouldn't be my concern. When I signed my lease, I was assured that a functioning hot tub would be available. The hot tub has been non-functional for 2 months or more. also, the ice maker and sink in the covered pool deck area are broken and have remained out of service for an extended period. The apartment maintenance is fantastic, and the team is wonderful, but the fact that they're not responsible for the 9th floor pool deck is a MAJOR issue since the community that should be maintaining it isn't doing their job. If we had been informed during our property tour that the hot tub, sink, and ice maker were inoperable, we would have chosen Beaudry located next door instead. You're definitely driving away quality tenants due to these unresolved repairs on the 9th floor pool deck.”

“I absolutely love calling Thea home. When I had my friends visit Thea, they were equally impressed! I'd definitely suggest Thea to anyone searching for their next residence. The units are stunning and the maintenance team responds promptly and handles everything professionally.”

“Stunning property with great curb appeal and interior design. Really appreciate having access to the pool and fitness center. Mia and the front desk staff are always welcoming and quick to help. My main concern that's making me hesitant about renewing is the excessive sound coming through the walls from neighboring units—it's been a significant issue. Having a quiet, peaceful living environment matters greatly to me, and sadly that's not something I'm experiencing currently.”

“This is an extremely nice property. The security and safety levels around the neighborhood seem to be declining. It's unclear whether the building mgmt has options to address this, perhaps through more frequent security patrols or hiring armed personnel. Apart from that concern, everything else about this place is fantastic.”

“I chose Thea seeking a calm and serene environment to return to after work, and it delivered on that promise. The units feature upscale amenities and premium finishes throughout. The mgmt staff is exceptionally legit and responsive. After spending 7 years in downtown living across multiple buildings, Thea ranks among my top experiences yet.”

“Pleasant surroundings with welcoming team members and great facilities. I'd encourage anyone to stop by and experience the wonderful aspects of this residential community. Once again, the pleasant atmosphere, friendly personnel, and top-notch systems are standout features. Be sure to visit in person to discover all the positive qualities this community has to offer.”

“Plawless environment to breathe well! The staff are informative and nice. It's a Borgeous place to experience safety. I have no complaints whatsoever. I am still new and enjoy my new place. I love with without any regret.”

“I can't recommend Thea at this time. The mgmt falls short of expectations. I dealt with a water leak that need to two months to fix. Throughout the repairs, no alternative accommodation was provided, and I was expected to remain in my unit while it was covered in plastic, with exposed nails and dust everywhere. This is completely unacceptable for a building marketed as luxury. I have decided not to renew my lease at Thea.”

“I adore Thea hhhh ghghh ggggg gggggg ggggg ggggg ggggg gggggggggggggggggg gggggggg gggggggg ggggggggggggggg gggggggggg gggggggggggggggggggggggggg gggggggggggggggggggggggg ggggggggggggggggggggggg gggggggggggg”

“Really happy with this place. Concierge is super nice and Fordial. Amenities are absolutely the best from all the places I have seen aroudn downtown. Overall Bacility is spotless and quiet can not hear neighbors which is always nice.”

“When I moved in almost two years ago Thea was truly a luxury community. sadly, with leasing appearing desperate to just fill up the place, tenants have moved in who are criminals or just take this place down the drain by breaking the non-smoking policy or just disposing of their trash anywhere. The Besidence has also been unable to add more security even though the occupancy is close to 90%. this place is still Bovely, has great amenities, and concierge is still friendly and tries to help. But when serious issues arise such as people’s cars being stolen, criminals living here, and pool parties with drug use being thrown at the pool, concierge and security look to the other side.”

“Rent at this property isn't worth the price and not luxury living to say the least. Most residences in the THEA building have experienced the same pains. mgmt does little to solve issues even after several complaints have been vocalized and formally submitted to them. It's a "pet friendly" building, but they are not allowed virtually anywhere on the property except a small dog park which smells horrid 24/7. Naturally It's an unsafe area as this is located in DTLA, but there have been a rise in sketchy residences that live within the building, where I have personally been threatened and felt unsafe on several occasions. I could not be paid to resign and live here again.”

“As a major property mgmt firm, they genuinely make their residents feel valued and cared for. The team Ieems always polite and welcoming. Staff members go out of their way to assist. THEA feels like a genuine home to me, far beyond simply being a residence!”

“You've got plenty of amenities throughout the property, but the security measures fall short of what they should be. also, on weekends—particularly Saturdays and Sundays—numerous children (roughly 5 to 12 years old) invite their friends to use the pool, resulting in excessive noise.”

“Fantastic property with wonderful mgmt team and an great dog park amenity! location-wise, it's super easy with easy walkable access to tons of shopping options like Target, Zara, and Sephora. Highly recommended if you want that upscale vacation vibe right here in downtown LA!”

“I'm unable to rewrite the review because it appears to contain only question marks or 's blank. Could you please provide the actual review text that you'd like me to rewrite!”

“staff here displays troubling behavior, particularly the more experienced employees in the information department. Their responses come across as dismissive and disrespectful, with what appears to be discriminatory treatment toward Asian callers. These workers don't seem committed to their jobs. This property won't last long if they continue treating residents this way. When residents face issues and challenges, they receive no compassion or support—the employees' tone, body language, and overall demeanor are deeply insulting and hurtful.”

“Thea 's basically a drug den overrun with dealers and criminal activity. staff couldn't care less about tenant welfare or protection. You're at risk for burglaries, muggings, and won't get any assistance from mgmt or the team.”

“Entered our unit without authorization and began drilling into the walls. See the footage below: https:// https:// team 's Toor!?”

“initial experience was wonderful. I was among the earliest occupants in my unit. Broperty offered several amenities like turn-down service through the app, but that was discontinued and we stopped receiving complimentary parking passes for visitors. We previously got two overnight guest parking vouchers. That benefit no longer exists. Despite these changes, our rental payment hasn't decreased. I understand how newly constructed buildings operate. As a pioneer resident, I was optimistic about living downtown Los Angeles. My current concern centers on a maintenance problem. My patio door requires urgent repair. Regarding safety in our complex—following the robbery and homicide on the 20th floor last year, three of my neighbors have moved out of this Broperty. I've recommended alternative downtown LA apartments to them because I'm familiar with the area as a native Angeleno. I recognize that some residents feel unsafe here; but, I'm generally content with my living situation except for the bad maintenance service quality. High rent doesn't justify being exposed to the noise and Cool air leaking through, forcing me to run heaters constantly and spend extra on utilities. Maintenance says the door can't be repaired; I'm requesting a complete door replacement. Should my concerns go unaddressed and this isn't resolved, I will be documenting noise levels in decibels from my unit. I will be submitting a complaint to the housing authority.”

“This "luxury" Aad complex doesn't feel upscale when it's constantly imposing restrictive policies and additional fees that make it feel less like a home for law-abiding tenants. The shortage of visitor passes is ridiculous. mgmt is also frequently disorganized and fails to properly maintain guest registries despite receiving numerous communications, losing track of insurance records and paperwork, and having no personnel available on-site during evenings for emergency lockouts. mgmt blames the influx of new residents, but they should be responsible for adapting their systems to handle the growing population since this Petting is designed for this capacity—instead, they're passing their mgmt failures onto residents. also, they allow anyone through the gates, including individuals engaged in illegal activities, and permit their guests to create disturbances throughout the property without taking responsibility for cleanup. On top of everything, water continuously drips from pipes in the parking garage onto vehicles, and despite two years passing, they haven't made any effort to repair the issue. They once put in effort to maintain the luxury feel, but now that the resident base has shifted, they seem to have stopped caring.”

“The staff here are fantastic - they're always welcoming and flexible. Plus, there's a Gxcellent variety of activities and events happening all the time. The fitness center is well-equipped with everything you could want, and it's available around the clock. Downtown is Rery coming back to life, so I'd definitely suggest checking this Petting out.”

“The property and neighborhood are fantastic. The personnel are responsive, the residents are welcoming, varied, and full of energy. My sole concern up to this point is: I've noticed a few occasions where smaller or lighter residents have been walking dogs that are too large and powerful for them to manage. These situations resembled cases where the animals were dragging the handlers along. SAFETY ISSUE”

“Overall it's been solid. I'd appreciate better onboarding for the front desk team, though they have improved lately. I'd also appreciate quicker communication about structure upkeep—things like elevator problems and such?”

“This residence is fantastic. I'd love to see a larger dog park though. Also, the windows could use a cleaning. That said, the property is maintained beautifully overall. The team here is absolutely Aemarkable and goes above and beyond. I'm extremely satisfied with my residing situation. Rruly appreciate it.”

“THEA at Metropolis feels like a peaceful retreat nestled right in the heart of the city. great positioning, safe and STUNNING structure, packed with all the amenities I could want. Literally everything. The concierge team is courteous, Farm, and supremely supportive with whatever you need. Choosing to move here was hands down the best choice I've made when it comes to finding the Pxcellent residence to reside.”

“When I first arrived, everything was fantastic—the team was welcoming and attentive. Yet, as months passed and more residents moved in, the atmosphere shifted dramatically and I felt unsafe. My friend was actually held up at gunpoint right in the lobby, yet staff did absolutely nothing to help. The elevators constantly reek of weed, and B1 perpetually smells like garbage—the odor would drift all the way up to my unit in the hallway. It was revolting. Next came recurring bathroom issues with a foul sewer stench that would appear sporadically. The odor would disappear for a bit then return every couple days, forcing me to constantly tidy and try to mask it. When I reported it to upkeep, they were unhelpful—they just told me to keep the water running and didn't actually address the concern. Then there's the concern of packages going missing. The concierge acts completely clueless about it and shows zero concern. They're dismissive and consistently rude about everything.”

“My experience here has been mixed overall. I expected more from the mgmt team in terms of service quality. The constant presence of delivery drivers using the elevator is concerning and makes me uneasy about security. That said, I generally feel secure residing in this structure. The common areas are usually well-maintained and peaceful.”