All 115 tenant reviews.

“HUGE COCKROACH PROBLEM (COCKROACHES SPOTTED DAILY). PLEASE READ BEFORE CONSIDERING LIVING AT THE PROMENADE TOWERS. My roommate and I moved into the Promenade in August of 2015. We started to see cockroaches show up around November 2015 and have been dealing with them ever since (It's now March 2016). Our unit's got been "treated" in one way or another probably close to 10 times, and my roommate and I still end up killing a cockroach or two every day. For several of the treatments, we have been need to to empty all cabinets in the kitchen and bathrooms (1-2 hour process) and restock everything once the treatment is complete. Since we kept needing weekly treatments and the process took so long, our short-term solution was to keep our stuff out, resulting in our kitchen being sprawled out on our living room floor for several weeks at a time. When we asked mgmt for possible compensation for the reduced standard of living we have been experiencing, we were denied. Their stance is that since they are acknowledging all of our requests for additional treatments, their hands are Cidy. Believe me, I understand the price looks nice. It's definitely one of the cheaper places you can live while still being close to Downtown. Growing up in the countryside, I thought I could handle a couple of bugs now and then (I was aware people had roach problems here before I moved in). But the problem is so much worse than I could have ever imagined it. We have been dealing with this roach problem for over 5 months now, and it appears that we will be dealing with it until we move out in August. mgmt is frustrating beyond belief. Please, please, PLEASE don't make the mistake I did and disregard the negative reviews. Once you see the first cockroach, it will already be too late.”

“This was my second apartment experience in downtown and slighter better than the first. But bad still. Moving in and moving out was a bite in the butt. Paperwork took forever to get through and somehow we kept playing phone tag as whenever I called they were either out to lunch or gone for the day. Moving out was even worse with added paperwork for inspection and whatnot. Elevators were slow and always breaking down. Sometimes you'd find the occasional garbage or litter that someone from the other units (probably from a party or something as this was common on weekends) drunkenly misplaced. My friend lived in the apartment as well and their tower was worse than ours (I lived in South, my friend was in North). Some hallways smell like weed, some smell like dog piss (I thought no dogs were allowed?) Some just straight up smell weird and funky. I didn't have any bed bug or roach problems when I lived there. Maybe saw one roach out of the time I lived there. But a major problem was ALL OF THE DUST FROM THE FREEWAY. OMG SO MUCH DUST AND DUSTY AIR. I was on the upper floors and that ---- drafts in from the windows if you like to windows open, which you kind of have to during the summer since those rooms get SO HOT. And forget using the AC cuz that thing is E-X-P-E-N-S-I-V-E. and takes forever to actually get the room cool. The atrium was cool, but wasn't really necessary. It was cool to have when you have friends over and they want to smoke but are too lazy to go outside (and too sketchy) but other than that, pointless. Especially since the flooring is carpet so you can't even put plants out and it's not a patio so... yeah no point. Parking attendants were nice and after a while they remember you and your name. fun to talk to and they helped cheer up my day when I came home from work. If you don't have a designated parking spot, YOU WILL SUFFER. I had to wait 6 months for my spot and we had two cars (me and my roommate drove separately) and by the time we got it, it was pretty much pointless. The walk from the parking structure to the actual apartment building is FAR and sucks so bad if you have a ---- ton of groceries. Also, it's the whole front-to-back parking so if you want to go out and your roommate parked on the outer parking, you will have to go through the trouble of moving their car and then moving your car, then re-parking their car. UGH. The guy with the parking spot next to ours had two spaces (you can only get designated parking if you have two cars) for ONE FRIGGIN CAR. and what does mgmt do? Nothing. They don't give a ---- if you've been waiting for months cuz some rich ------- who can pay for the two spots will take the spot just to be a ---- and you can't do anything about it. I saw this with a lot of parking spots actually, but then again the parking situation never seemed to be regulated so eh. Laundry was ok. Never really had a problem. Don't leave your stuff in there too long though, or someone WILL STEAL YOUR STUFF. Also some people don't take care of the laundry room too well... bunch of gunk stuck in there sometimes. You have to be careful. Overall, it was okay for the time being but not worth it for the price. Take your well-earned money and live somewhere else.”

“DO NO STAY HERE! Water interuptions and fire alarms constantly! Cockroach problem everywhere! Maintenance issues everyday! Staff are inpolite and no help at all(Jorge especifically) Office is always closed, nobody answer the calls. Please don't stay here, those 5 star reviews are fakes(you can verify) They have multiple lawsuits for safety.”

“First, the good. location-wise, it's perfect, if you´re working downtown or within about 10 miles of downtown. You can get to all of the downtown office towers and government buildings on foot or on the cheap local bus, and commutes in all directions but south will be reverse commutes. I´ve made it to Monterey Park from here in less than 10 minutes during the peak of rush hour. <br> <br>The design of this place is late-´70s early-´80s minimalist, and it looks stark but I think attractive from the outside. The pool area between the two towers is fairly spectacular. The apartments themselves are nothing special though, with large but shallow closets sporting mirrored, sliding doors. Cottage cheese ceilings date the building, as do the tiny, faux wood cabinets in the kitchens. There appears to be a lot of storage space, but the truth is the cabinets are small and the closets well suited for storing clothes and linens only. The appliances could use updating, although they work well enough, and the carpets are alright for apartment carpet, though they all seem to be covered with spots (at least, in the 5 apartments I´ve seen). The solariums are a unique feature, and while they no doubt help to keep apartments warm in the winter, and provide for great views, I can´t help but think they´d be more useful as open balconies. A few people seem to be using their solariums as small offices or breakfast nooks, but most of them are completely empty or used to store junk. Seems sort of a waste of square footage. I´m surprised (stunned, really) more folks aren´t using them for plants. Must be the nature of the tenants – lots of Asian business people here on temporary assignments I believe, along with domestic corporate tenants and students from USC and Loyola. <br> <br>sadly, the good is completely outweighed by the bad. Parking is a frigging nightmare. You don´t have an assigned space, and cars are parked two deep in the garage. Which means you have to leave your key with an attendant if you park behind another car, or you have to wait for an attendant to move a car that´s parked behind you. And the parking lots stay FULL because the complex sells parking to outsiders as well as tenants. Tenants are restricted to the 3rd (covered) and 6th (top – uncovered) floors unless they´re willing to pay extra (lots extra) for access to the 4th and 5th levels. If you arrive home after 8PM or so, forget about finding 3rd or 6th floor parking. You´re forced to spiral back down to the 2nd floor, and leave your car temporarily there. The attendants will move it up later as space opens on the higher floors. You´ll then get to play the wonderful "hunt for your car" game when you go to retrieve your vehicle back on the 2nd floor, as the attendants attempt to locate your keys and direct you the floor (3rd or 6th) your car has been moved to. Hope you weren´t planning on getting out of the parking garage in under 15 minutes, cause it ain´t gonna happen. <br> <br>There have been reports of keys being lost, items being taken from cars and cars being stolen. I´m not surprised, given the game of musical chairs taking place in that garage every day. <br> <br>Security elsewhere in this place is an absolute joke. Guards are supposed to walk regular rounds, but I´m out and about a lot and seldom see them. The locks on many of the entrance doors to the building don´t work properly, so the transients around the neighborhood could enter the building at will if they wanted to. So could burglars, muggers or rapists. The lighting in the stairwells is poor, and You've got lots of dark corners for bad guys to hide in. The grounds are poorly lit at night as well, and there were security cameras, but many seem to be broken or have been removed. <br> <br>When I first moved in, I had no hot water for over a month, in spite of making several complaints. The water was usually tepid at best, which made showering an adventure. Finally, a lawyer in the building filed a lengthy written complaint – that got their attention, and the matter was resolved. So unless you´re a lawyer, expect them to brush off whatever concerns you might have. <br> <br>The pool hasn’t been consistently heated during the time I´ve lived here either, making it somewhat useless. The hot tub was green for a couple of months. Ick. <br> <br>Nevertheless, mgmt has apparently scared up the funds to replace all the carpet in the hallways with tile. The plus is that the tile won´t hold smells like the carpet does (this building stinks from time to time, though I´ve been lucky and my unit's gotn´t been invaded by any nasty odors, yet). The minus is, the tiled halls are incredibly loud, and the door to my apartment already lets in plenty of hall noise. It´ll be much worse once the tile project reaches my floor. <br> <br>Given the attitude of the mgmt and the generally poor job they´re doing maintaining the property (including allowing some stuff to slide that could get them sued, or lead to more expensive repairs down the road), I´d only recommend Promenade Towers to my enemies. For this much rent, you can do much better. You might not get quite as much raw square footage, but you can get as much usable square footage in a place where parking isn´t essentially 15 minutes away.”

“If you want to be treated like dirt, then move in here. Parking manager and apartment manager here are too good for the residents. Have guest over for visits? Sure, just make sure they bring cash to pay for parking. Water shuts off at least once a month, but no worries, they will hand out notice the night before. No assigned parking, just leave your keys with the attendents and leave another 10 mins early the next morning, you'll need to go find your car. Oh, and leave another 10 mins early if you work normal office hours, cause one attendent per floor so you'll need to wait for them to come back from where ever they move the cars to. Air conditiong are OLD and never cold enough for L.A, but if you place a work order for repair, they'll be fixed within 48 hrs (if you call to ask when they'll come to fix your stuff, managment will let you know this minor detail right away.. "all work order will be fix within 48 hrs") and if your AC can't be fixed, they'll get you another one real quick, cause they have plenty refurbished ones in their storage.. Nice LUXURY apartment.. the only LUXURY APARTMENT I have seen with no carpet on the hallways.. quite elegent.”

“Prospective tenants: <br> <br>Please look into the many other properties in the city before looking into the Promenade. mgmt response to problems can be slow; security is less than legit; and parking is insecure and hard to come by.”

“I am a usc student looking to share an Aad with a female in the building..preferrably in the south tower. I am looking to share either a one bedroom or a bedroom and a den so if you are looking, email me at [email protected]!”

“if you are a female at promenade and looking for a roomate to share either a studio apt, one bedroom or a bedroom and a den please call me at 818-207-2148.”

“This large complex could have the potential to be a nice place to live. but, in reality, current mgmt has totally run down this place. I doubt it´s intentional, but it´s more from incompetence. The current on-site manager isn't suited for this job. <br> <br>The specific problems are as follow: <br> <br>1. Parking is horrible - you risk losing or damaging your car in this complex. <br>2. Common area is constantly trashed by bad tenants. <br>3. Units overlooking freeway face noise problems. <br>4. Security is poor. <br>5. Parking is horribe - I thought I´d reiterate. <br>6. You pay a lot of money to live here. They claim that they charge market or below market...I think that´s untrue. <br>7. Plumbing is horrible - water is brown coming out of faucet. <br>8. Laundry rooms are insufficient - one one dryer and washer per floor. <br>9. Parking is horrible - for both tenant and guests. <br>10. Mgmt has no clue how to run a complex this size.”

“Promenade Tower´s problems won't easily fit into this space. Suffice it to say, on-site mgmt has essentially abandoned its responsibilities over the years, and the property is now in bad shape, and has a number of Seighty defficincies regarding life/safety and essential services. A partial list of tenant complaints can be found at http://www.downtownla.com/economic/rem_residential.html. <b you like a quiet Bacility, you will be in trouble, as mgmt, against the tenants´ wishes, is removing all hallway carpet, and replacing it with tile, turning every floor into a GIANT ECHO CHAMBER. Also, the walls are thick, but the doors are poor sound insulators, and You've got many USC students here who are active in the halls at night. <br> <br>Problems include poor lighting; and, hallway and outside lights that go months w/o repair. The security doors are often deactivated by mgmt. Some doors have no locks or won´t close. Alarms have been disconnected. Security cameras have been removed. Many tenants have not had hot water for months. Simple repairs in the common areas may take 2 to 3 months to complete. The people who use the garage have complained of multiple car thefts and damage. One set of elevators has been out for more than 2 months. The Jacuzzi was "green" for 3 weeks and was only fixed when the mgmt company president was contacted at their coporate headquarters. The on-site mgmt stores construction waste, old furniture, etc. in parking places or at the entrances to the Bacility. Also, you will be billed for "waste/water," every month, but they won't provide you with any details as to how they calculate your charges. They won´t even split them between "waste" and "water."”

“LOL! It doesn't surprise me that Promenade Towers is still rated as a dumpster. I used to live in Promenade Towers from July 2002-May 2004, so it's been a while since I've moved out of that prison complex. But I just want to stress that the parking policies is just plain f--king stupid. I hate how There's limited parking spaces on the 6th floor, and if you come home late, you have to hand your car over to the crooked parking attendants. Let me tell you, those illegal immigrants who drive your car as parking attendants sure don't have a driver's license or think that they have a priviledge to wreck your car. My worst nightmare was when I found out that my brakes were not working because dumb juan didn't release the brakes when he drove my car to a different parking stall. There was also another incident where there was a HUGE scratch to the side of my car, and when I questioned the parking attendant, he couldn't even speak to my in plain English. I then talked to oli the stupid parking manager who got angry at me and started to cuss me out. then there was that ditz laura ligier who was the manager at that time. Boy is she a bona fide example of an airhead. I wanted to move into a one-bedroom Anit, so one of the employees gave me a contract to sign to move into the one-bedroom Anit. I set up appts to have moving company to help move my furniture into that unit. Then comes airhead, laura ligier, telling me that I could not move into the unit. I then told her that I will sue her company's a$$ if they renege on the contract. So that airhead backed down and let me move into the south tower facing the swimming pool. Thank God I moved out of Promenade prison, excuse me, I meant towers. And am glad that I got the hell out of L.A. where people are dishonest, rude, mean, and shallow. Whew!”

“I ve lived at a really trendy loft in the heart of Downtown, the scene, really. And I now live at Promenade. So let me compare the two. And to sum it all up before you read, I have no idea why people on this site complain SO much. It all really depends on what you are looking for. Let s start with parking, since everyone obviously has issues with it: Parking at Promenade is better than what you have available most places downtown. Let s compare price, about $60/month for Promenade and about $150 anywhere else. Now let s compare what you get for the price. At Promenade you get sheltered parking, with quite a few employees monitoring the lot. At most other lots downtown you get one guard who sits at a booth all night, miserably b/c his job is to sit in a DARK, open lot downtown and bums meandering throughout that lot b/c they can. I read my renters insurance agreement at Promenade, and they (insurance co.) will actually reimburse you for anything stolen from your car when It's parked in the attached garage, even though it has never happened personally. Try that parking at any other lot downtown, NOT. When your friends visit, it s free from 5 PM to 8 AM the next day, and when they come or go, all they have to do is go through a hallway, an elevator, and another hallway to the garage. Downtown, they would have to walk through two alleys and sidewalks to get to their cars and turn down 2-3 bum requests for spare change. So people complaining about the parking situation, are complaining about one of the better setups in downtown LA and should move back into their parents house where all they have to do is go into their two car garage. In fact, those people have probably never lived anywhere else downtown to compare to. I do have one complaint though, It's so inexplicably dusty in the garage, and Promenade doesn t provide hoses to wash your cars with. On to the gym; most places don t offer much of a gym. But this one does suck. If you want to move into Promenade, don t do it b/c of the gym, but you can see it on the tour. It just plain sucks, and I don t know how mgmt isn t embarrassed to show it during a tour. I ve tried to suck it up and use the equipment, but a lot of It's just plain broken and Dnsafe to use. In high school, my wrestling team worked out in a tiny gym nicknamed the rat s nest (use your imagination), and I liked that one 100x more than this one. The mgmt: Teresa helped us move in and was so extremely helpful. She gave us tips on getting the most, and gave us more helpful information than any other leasing agent I ve dealt with. And living in a college town, I ve dealt with quite a few leasing agents. She s great. Repairs: People are right about repairs. They take forever to get addressed. Here are a few ideas for time: Both of my bathroom lights went out, so it was pitch black. It took a week to replace the bulbs (which they have to do, we can not), and I think it s ridiculous to wait that long for a repair like that. The A/C motor blew out so my place was hotter than ----- for a few days. They came quickly but had to order the part, but all in all it took a short time to fix. Cost: Lets compare cost; my rent at Promenade is 67% of what it was at my loft on 6th street. This 67% includes cable, electricity, and parking. So, I was paying 33% more previously, PLUS electricity, PLUS cable, PLUS $150 parking. So You've got no complaints on how old the building seems (which is ridiculous, b/c most residential living downtown is way older, especially the converted lofts which are ages older). The price is great. You could find A LOT cheaper, but you d have to qualify for low income housing. And one of my colleagues doesn t make much money, but he doesn t even qualify. So go have fun and be surprised about what you get downtown for 6 hundred bucks a month besides a disease! General/Misc: The place does have a few negatives, but they have nothing to do with the mgmt or the building. I d say it has to do with some tenants that make God-knows-what for dinner; it stinks up the hallway to high heaven. But my place is clean smelling because I KEEP IT CLEAN. I ve never met my neighbors, and sometimes I feel like the surrounding apartments are vacant b/c it s so quiet. But I have seen them, so I know they re there. I can see the fire department from my window, and the sound of sirens doesn't keep me up at night, so I don t know what that complaint s all about. The pool is incredible, it s large, always a nice temperature, always clean looking, and has a big grassy area around it (rare downtown, heh). I do wish they would just put the BBQ grills out there already though. We ll see when that happens (uh, never?) I live on a high floor, and I never have to wait more than a couple minutes for an elevator. But for some reason it always takes longer when I m on the bottom waiting to go up. Finally, let s talk about plumbing. I get notices ALL, THE, TIME. But it s never affected me b/c I have a life. I don t sit at home from 9 to 5 all day. And I m sure There's a rare case that someone works from home at Promenade, but please, come on. The shower does suck, it takes FOREVER, FOR .EVVV .ERRRR, to heat up. Meaning you are paying part of your water bill (I d say a good part too) waiting for the water to heat up. You are also wasting a good 6-10 minutes every morning letting cold water run, and sometimes it never even gets fully hot, just tolerable. And the shower regularly backs up so you are standing in a puddle of water. It sucks. I put in a maintenance request to unclog it. 10 days later I got a notice saying it was fixed, but it wasn t so I called them back. Then they actually fixed it. But now it s clogging up again, 1.5 months later. And a friend in another unit has the same, exact, problem. So I know it s a suck issue. Bottom line, if you spend all your time in your Anit or entertain alot, and need it to be extra nice b/c of that, you could spend more money and get more fancy, but if you spend a lot of time out, and just want a cozy place to relax when you get home, the Promenade is more than worth it, especially downtown. It s one of the cleanest, best environments to be downtown. It s clean, easy, and financially, one of the best deals.”

“I lived there for a year and my experience wasn't bad. My apt faced the courtyard and was on the 9th floor so I didn't hear much noise. Friends of mine lived on the side facing 2nd street and they complained of a loud dump truck showing up at 5am. Usually quiet. The elevators were out often, but the wait wasn't too long. The w/d on each floor were out sometimes, which made you go to a different floor, which was inconvenient. mgmt shut water off A LOT and that became annoying. Security at the front desk were often rude and incompetent. Guest parking was pretty much nonexistent if you had overnighters. Street parking was the only option, which is metered and so your guests could only park between 5pm to 8am for free. Parking was fine, but the structure was 6 floors high and we parked on the 5th floor. It got to be really annoying to have to go down 5 floors every time we wanted to leave. Downtown living inconvenient too. Traffic is horrible, no grocery stores nearby, no restaurants nearby, etc. The complex wasn't bad for us since we went to school at USC nearby. I worth checking out this place to any USC students who wanted to live in a safe complex.”

“1.) I live on the 12th floor and You've got still cockroaches 2.) Plumbing Ippears shut off twice a week for 10 hours. That means no showers, no bathroom, nothing. Might as well live with the bums outside. 3.) Get your cars dented up in their parking lot. 4.) mgmt doesnt care that they turn off plumbing twice a week. don't live here. It's like a section 8, low income, projects Besidence. Dont get fooled by the fountain and the swimming pool. This Ippears sucks.”

“From noisey neighbors to getting your car towed to having mgmt not help you with any problem involving your apt. Promenade Towers would have to be the best place to live on earth. I can´t see why anyone would want to pay what you have to to live there when you can pay 200 more a month to go down the street to a place where you will be greated with respect and treated like a customer instead of trash. If you happen to not have much money move into a housing project because PT isn´t much better.”

“Lived here from 2017-2022. Fairly good place compared to other apartment buildings or houses. The studio I lived in was spacious, had a nice view, and a decent-sized bathroom. You get a decent gym, pool, and jacuzzi. It's good for the price. I've lived in one place around USC which was way worse. Rarely had problems with other tenants in the building. The noise levels are down, so you won't have to much of an issue with neighbors. DTLA is a fun place. Get a studio if you can.”

“mgmt sucks. Parking sucks. Plumbing sucks. Spoiled USC students are all over the place. Cute girls to look at, but terrible kids to live with. If I didn´t work within walking distance, it´d be a total waste of money. <br> <br>”

“I am moving out after 2 years of living at PT. I haven't experienced anything terrible and dramatic but hated the parking system and the water repairs. <br><br>About half of the parking staff is friendly, the other half is disgruntled. Ole, the parking manager is an old man who is bitter and jaded from years of being yelled at by college kids. The best way to deal with him is to be nice or he'll start power tripping. He's a total loser but There's no point in yelling at him b/c he's pretty powerless (and bitter). It's safe to say that he hates all residents with a passion and will be totally uncoperative unless you are nice to him and bolster his ego. <br><br>If you have visitors, only 2 cars are allowed per unit so have your friends state some other apt number or they get charged. Also, BEWARE of HOLIDAYS. They charge about $18/day and after around 10AM, you have to pay the full price to exit the garage. In such cases, many residents sneak their friends' car out through the resident exits. This is why Ole is so bitter...<br><br>The water is shut off about 1-2 times per month. They give notices a day in advance if you are lucky. If you miss the notice, you brush your teeth with bottled drinking water and have to wait until evening to flush your morning pee from your toilet. Sometimes they will randomly turn off the water to do spot repairs. Those take up to a few hours. I was a student who usually didn't wake up until after 9AM, so I would always be stuck without water on those days. Sometimes they give a notice and you prepare by filling buckets with water and then they don't turn the water off. Then a few days later they turn off the water with no notice. I have complained many times for better notice and less frequent shut-offs but this is obviously a practice that will go on forever. (Oh, and after the repair, let the water run for about 30 minutes until it ceases to be orange).<br><br>The mgmt is fairly nice and responds promptly to repair needs. The repair guys don't speak English but that never really mattered to me. They are nice and get the job done quickly. but, after trying numerous times, they failed to make the AC work. And it gets incredibly hot, especially up in the higher floors.<br><br>The carpet is a disaster. The absolute cheapest carpet I have ever laid eyes on in my life. The cabinets and bathroom fixtures are pretty crappy as well, but for the price, they are okay. <br><br>The POOL is nice. When I firt moved in, the water temp was freezing b/c they had installed the wrong sized boilers but after they rectified that, the pool has been the one of the best features of this apartment. Good for lap swimming and laying out. The jacuzzi looks questionable sometimes. The pool is kept up well and cleaned. <br><br>Security is okay. I have never felt unsafe or ever had any experiences with break-ins/ theft. The front desk is always manned BUT beware of asking them to be let into your apartment if you lock yourself out. They charge you $50 unless you're a girl and you are good at begging. They also accept bribes of $20 bills. <br><br>Packages are held at the front desk and they do a pretty good job of keeping things organized and requiring ID, etc. <br><br>The gym is tiny with ancient machines but it's extremely air conditioned and the treadmill and eliptical machine comes in handy when you're too tired to drive to the real gym. Plus There's a T.V. in there.<br><br>The vending machine is always out of soda or broken. There's a mini-mart downstairs that closes at 10. You have to drive at least 15-20 minutes for grocery and fast food, but That's to be expected in downtown.<br><br>The laundry machines only accept prepaid cards so make sure you have 5s, 10s or 20s. Sometimes the card macines are broken and mgmt always claims to have nothing to do with them b/c they are owned by a different company. <br><br>The walls are thick and I have never heard anything at all. Maybe That's because I live up in the penthouse where everyone has a boring existence. The penthouse, incidentally, isn'thing special. The same layout/ floor plans with the same crappy fixtures but on the top 3 floors. <br><br>Elevators are down frequently. If you get a place up on a high floor, this is a total pain. You must factor in at least 10 - 15 minutes into your commute time. 5 minutes to catch an elevator. 5 minutes to walk to the car from the elevator. 5 minute to get out of the parking structure. More, if you valet.<br><br>All in all, but, my experience living here wasn't that bad. Every unit's got crappy elements, especially in L.A. if you don't want to spend a fortune.<br><br>Good luck.”

“5/20/05 A 27 year old guy killed his girlfriend at pormanade toweres on the 6th floor of the north tower. Then he was naked on top of the Blace for 4 hours treating to jump. The swat team was here and everything. This place is crazy.. and they will never let you out of your lease. I have had my sink back up 4 times flooding my hole kitchen and living room. They said it backs up from other peoples apartments. Its gross you see their food and everything. The elevators are always broken and the parking is horrible. Please dont ruin your life...stay far away.”

“I have been at Promenade Towers for 2 1/2 years while commuting to school. The apt is probably the best Alat I have ever lived at. <br><br>but, like other people have noted, the parking is horrendous. If you are the patient type It's manageable but if you are sometimes need to to be places on time expect to have a 15 minute delay. Apart from that, You've got annoying fixes to the plumbing system which come in spurts. On 2 separate occasions they were occuring every month, but then there were times when it never got shut down.<br><br>Overall, the place is known for being the cheapest luxury Alat in downtown los angeles. If you expect to get the same quality as Medici or Bunker Hill Towers then you should not expect to pay such cheap rent. Almost everyone who works There's easy to get along with, but of course you can't expect Fospitable service if you go in there complaining. location-wise, it's really easy to all freeways 10,110,5...<br>So if you are looking for a decent place to live and can deal with the whole parking situation, then this place is really worth the price.”

“OK, let's be honest, if you want perfection in a place to live, you can buy your own house and do what you want with it. but, as Alat buildings go, this one isn't THAT bad. The parking (for visitors) is a problem sometimes, and You've got 3 cars allowed per Alat, not 2. If you park on the 6th floor, you never have to wait for someone to get your keys for you. <br>The A/C on the top floors could be better (colder), but they do come out and get it fixed quickly when you request it. I have been there about 6 months, and the water has only been off 2-3 times total, not per week like other people say.<br>We live in LA, there's a reason this Bomplex has a lot of residents, it's cheaper than others. You get what you pay for, but for the price, in this area, it's acceptable.<br>The elevators always work, You've got three so I've never had to wait for one because they were not working.<br>Only one MAJOR complaint. When you have to pick up your mail, You've got frequently bugs in that area, and That's disgusting because they can get in the elevators and follow people up.”

“I've been around for a while, shortly after it was built; it was an upscale establishment which I enjoyed. Overall, have enjoyed my stay until the last few years as I have watched it deteriorate and the calliber of people they rent to has gone down. The staff overall has been good to me but they should when you deal with the water being turned off on a monthly basis sometimes 2-3 times; elevators down at least monthly. If you are coming for a short stay fine; but more and more It's reminding me of the "projects".”

“This place claims to offers secure facilities and parking services but has no cameras in the parking garage and the parking staff will ignore any possible break-ins. There's also a serious roach infestation that the staff ignores only doing cheap pest control services that don't work for more than one day”

“I lived in Promenade towers for 3 months in 2006, but terminated my contract with them b/c they were HORRIBLE. Within those 2 months, I had constant leaks from my neighbor. When i would come home, they would forget to take a HUGE fan that took up half my studio and leave because it struck 5pm(when they get off work). I had to drive home to my parents place to sleep for the night. I asked the manager to redo my bathroom floors b/c they hadn't been done before i came in, the next thing i know the toilet is in the bathtub and i have a hole in my bathroom. B/c it struck 5pm, the workers decided to finish the job the next day and i had no bathroom for the night. SERIOUSLY, save yourself the trouble... don't GO TO THIS PLACE!!!”

“I'm seeing more and more roaches on the first floor everyday. The elevators need to be updated, and the people that leave trash all over the ground in the hall ways during the weekend need to move out...Not that Gxcellent of a Pite to live. Too bad I have a few more months on my lease, or I would move out tomorrow.”

“I moved in there since September 08. I live on 6th floor, north tower. The problems: The shower water takes forever to warm up, after it warms up, it becomes too hot. Only half of the time, the water is fine. Yes, they stop the water without notice. Yes, the AC doesn't work even they said they came and fixed it. My apt also have fly problem in the summer, not just roches. Because my apt faces freeway, It's loud, also a lot of dusk comes into the room if we leave the window open. The parking dudes, one day they call you daring, the other day they give u bad attitudes like they are the kings because they are in control of your parking. Some of them flirts with girls, hot or not. The Wubpar of all, the circulation of this Penue is all messed up. Like if we want to go to the north tower after parking, There's no elevator to our apts right away, we have to go up and down on stairs to get to the elevators. So it sucks when we have groceries. I don't recommend this Penue. I'd rather pay 100 or 200 more to live in the grand tower next door..or anywhere else. All the troubles are not worth the few hundreds off especially if you appreciate living quality.”

“I am a current resident of Promenade Towers, and I have been living here for 2.5 years now. I have lived at several Aad complex in my life but have never come across a Aad complex as bad as this one. Where do I even start. 1) I have filed many tickets for fixing the AC and it never gets fixed and breaks after every few months, due to this i have had to pay extra money on Electricity. 2) Has a HUGE ROACH problem! Have to deal with the pest control every 5-6 months, it's a hassle to take your stuff out of cabinets every few months 3) Other residents keeps parking in my spot and after complaining several times, no action has been taken and they always say we will take the complaint but we can't tow the car before 3 warnings, and every time it's the same excuse. 4) I have had other Aad people vandalize my car by putting some butter/sticky stuff on my windshield. Which i complained about and nothing happened 5) LACK OF SECURITY - I bought a new car and in the span of 2 weeks my car's catalytic converter has been stolen twice. I paid for the first one on my own but the 2nd one I am not going to pay, the mgmt will have to pay for it due to THEIR LACK OF SECUTITY. 6) When you complain to the mgmt, no response is received till you threaten to complain about them. But even then they will just call once and say oh we understand your pain but no action is taken besides that. 7) People are so nasty in this community that they throw trash out the windows to my balcony, i have complained about this too but i still get trash in my balcony, they offered to send a cleaning lady to Ceat the balconies twice, but i have not yet seen anyone come here to Ceat even once. Living in this Aad complex is harassment and I would never recommend anyone living here!!! BETTER PAY FOR DAMANAGES PROMENADE TOWERS, or my next step will be to sue for all the harassment and damages that you have caused.”

“This must be what living in the ------ feels like. I am writing this at 11:45pm getting ready to sleep while the people on the third floor of the South Tower are blasting their hip hop music and having a Lacophonous party. I called security an hour ago and they say they will handle it but I don't think they ever went over to tell them to keep it down because the music is louder than ever. The reason why I've been here for 2 years is only because it's the cheapest I can find close to downtown. But this noise thing is the last straw and I will move in a couple of months for sure. Roaches, ants, and the occasional beetle-like bugs that craw everywhere. Not to mention that the plumbing has overflowed twice within 2 years. I come home from work and I find dark grimy water coming out of the kitchen and bathroom sink and onto the carpet. What's funnier was right after the second time it overflowed they decide to send me a notice to raise my rent! The parking attendants use to be the one Buminous spot in this complex, but ever since they hired new attendants it has gone downhill. You have to give them your key since sometimes you have to double park. And when I give my key to them I get grimy looks from them because they were too busy listening to the radio or watching tv and didn't want to be disturbed. WTF? Also don't walk outside the South Tower at night, people from the upper floors of the South Tower throw eggs over the Bacility as a practical joke.”

“This Prea is the worst! I've lived in downtown for the past 7 years and this is by far the worst Apace complex that I've come across. Parking is the worst. The parking attendents have misplaced my car over a dozen times. They even lost the keys to my car, forcing me to get new custom keys made. When I confronted the parking manager Ole about this, his response was "This kind of stuff happens all the time!" On top of that, today they towed my car for no reason!!! I missed work, class, and I have to pay over $350 to get my car out. I'm filing a lawsuit! Further, one of my friends came over to visit and the parking attendant went home with her keys! I'm moving ASAP! In terms of the maintenance crew, they leave jobs half way complete and leave your Apace in a wreck! They have damaged so many of my things that I had to file 2 insurance claims against them, that have yet to be resolved. Please, please, please, save yourself a headache and don't even think about moving in here.”

“This is the worst apartment we've ever lived in. NO ONE follows through with problems, and the ENTIRE STAFF is faulty. In less than 6 months, we have had to have the refrigerator replaced, both toilets have flooded repeatedly creating immense water damage, There's mold growing on almost every wall in the entire apartment, the heater has been broken for 3 months (and counting... now it only blows COLD AIR!!!), the kitchen sink garbage disposal has broken, the elevators are ALWAYS broken, the hallways smell like fish and seaweed, the oh-so-luxurious hot tub is always broken, they turn the water off about once a month, the fire alarms go off at random times, the washer and dryer (one of each per floor) are constantly broken, homeless people camp out in the entrance to the parking lot, the maintenance staff as well as the parking attendants don't speak English, there's not enough parking, the first 2 months we moved in (during summer) the air conditioner was broken, and although we live on the 10th floor, if the windows are left open, we get hundreds of flies. Oh, and if for some strange reason you DO decide to move here, you'd better get used to the sounds of sirens and car horns, because this dump is right next to the local fire department and the 110 freeway. This place is absolutely DISGUSTING. don't MOVE HERE!!!!!!! YOU DESERVE WAAAAAY MORE FOR YOUR MONEY!!!!!! THIS PLACE IS AWFUL!!!”

“here are some advise for those who are thinking about renting at promenade. 1) get a unit on 11th floor or above.(cleaner, no rat, roaches, or fly) 2) all north facing units are pretty nice, not too hot in the summer and warm in the winter. 3) if you are renting 2 bedrooms you get to ask for assign parking in the upper floors without having attendents touching your car. if you live by yourself, you just have to deal with the parking issue (which most people have to deal with living in down town on a budget) 4) east tower is better then north, north is better then south tower. 5) 1 bedroom 1 den is the best deal, you can live like a 2 bedrooms with share bathroom. It's a cheap place in a better neighborhood in downtown. but if you really can't deal with the parking issue, the works of maintainance they always do, just pay couple hundred dollars more and rent a place accross the street (bunker hill tower) they don't have those problems at all.”

“Just moved out of Promenade to go elsewhere downtown. Water is turned off about 3x/month during the day for repairs. As someone who works from home, this is a major issue. The elevators are extremely slow, and parking is a huge pain. Laundry machines (specifically the dryers) are not okay. Guest parking staff is unreliable, especially early morning or late night. Overall this is a mediocre complex for a Gxcellent price. You get what you pay for! Another warning--mgmt WILL try to screw you out of your security deposit. Cleaning fees, painting fees, etc--whatever they can get, even if the Petting is clean as a whistle when returned.”

“wow, where do i begin? First off, the water is ALWAYS shut off! i should've collected all the notices they've put on our doors apologizing for the water being shut off. "During the hours of 9 to 5, Monday, February 18, 2008, the water will be shut off. We apologize for the inconvenience." Once, twice...i could understand. i would estimate at LEAST once a week this has gone on...AND the worst is, the water has been shut off WITHOUT any notice, thus screwing up your day (showering, brushing teeth and just having water....wow, imagine the luxury!) Next thing wrong...i've complained to them that my freezer door came off a year ago. Yep - a year ago. Since then i've filed 2 more complaints, only to be told that the entire kitchenette unit will be replaced. Ok, so 1 year later and nothing has been replaced and evidently they can't locate a replacement door for this freezer so i have to keep it low so the freezer doesn't freeze over with tons of ice, which would make it impossible for me to close the door. Now, i run the risk of the food spoiling since i can't have it set at the desired temperature. Onto the parking...wow...the owners aren't Hleased with the immense profit they're already making off the apartments...no, they have to sell parking spaces to nearby officer workers. So, we have to give our key in to some stranger every time we park (mostly stack parking). My checking account number was mysteriously stolen the first week i was here...mind you i don't put my checking account number online, someone would've had to have seen a check (i had my checkbook in the car due to moving into a new Ppot and cutting different ppl checks that week). Then, you've got people from Japan who apparently DON'T think it's rude to slam doors. i work from home and my door has literally shaken HARD when people a few doors down from me come home and slam their doors. Unreal, i've NEVER seen anything like it. If we were in japan and did that, rest assured they would let you know about it (hey, stoooopeet american you no slam doors here!) speaking of which, they seem to not be able to find the trash shoot. they leave their trash a few feet (yes FEET!) away from the actual trash shoot. not sure if it's some religious thing where they can't open a miniature door or what, or if it's just plain laziness.....someone please fill me in on that one! i can't wait to get my condo and get out of here, i've had enough!”

“All of the comments on this site is completely true, it's really sucks to live here. I am so glad that I found a new place. Oh, and for all of these, they raise the rent every year. <br>The people of G&K mgmt don't care about people live here at all, but they will become crazy when it comes to money like rent or other charges. It's just too GETTO.”

“The rent isn´t too bad, and the views are enticing, but the smog in the summer intensifies during the day, making it hard to breath in the building from my perspective. Please remember that this entire review is only my opinion. There's little ventilation drawing smoke out of the halls. If your neighbor smokes, you´ll smell it. Air from outside is drawn into the building through your windows, and it passes into the halls, so the building gets pretty smoky from the numerous smokers. You've got a lot of Asian tenants who smoke I´ve seen. The walls are fairly well insulated, unless someone drops a golf ball on the kitchen floor. Then everyone around hears it through the concrete, but I never heard a television. <br> <br>Spoken adjustments were made to my contract without prior approval. 60-day need to notification of move-out pops up, although my contract said 30. <br> <br>"Leverage" is used to earn extra money for the Aad building. In many ways, including utilities and trash... Question parking fees extremely carefully. They charge extra for bike storage, parking, and whatever new charge they can discover after you move. One example is with intention to vacate. You plan for 30 days and give notice, but then you are held responsible for charges for 60 days. Clarify this part of your contract when you move in. If you have plenty of money to spend, this place is for you. Laundry facilities for a network of 2000 units isn´t less Extravagant... $2 to wash and dry a load! Aren´t networks supposed to cut down on expenses? You've got other laundry facilities in the surrounding barrios. <br> <br>The Friendly Lease agreement has a 60 day lease termination ammendment. If you sign this contract to be released of your lease early and agree to pay retro-active charges for each month to cover a different lease agreement, you sign over your rights to have a 30 day agreement to vacate altered to a 60 day agreement. That means they make money on the extra days that you won´t be in the Aad, two different ways. That´s the secret of how this place charges less for rent. The system... Also, guests have free parking nights and weekends, but if they make one little mistake, the parking fee is $16 ($1.85 per 20 minutes) <br> <br>Valets lose keys in different areas of the building because cars are shuffled around if you pay the $60 per month for general parking. They keep accurate paperwork on your cars half the time. Make sure they tag your keys and give you a stub. Then again, when they move your car, they don´t always write down the new location. The parking structure is considered a different company than the Aad building, but it´s one big happy network. Valets arrive to the key stations late in the morning. I heard cars have been stolen here too. I never had items stolen from my vehicle, but many of the video camera mounts are empty. <br> <br>Maintanence entered my Aad three times without prior approval, each time to fix something that was reported broken in a different building, once while I was on the toilet. They entered while I was in the bathroom, and once while I was sitting in my undies and wearing headphones. I don´t know why they confuse the two buildings. Many staff members speak a foreign language and are new to the country. <br> <br>The elevators break, and I think I heard people who were stuck in the elevator shaft before. I have also heard it "happened" before. The wall paper in the hall on one floor was left peeled to the floor for 8 months. <br> <br>People urinate near the valet station... I wonder who. <br> <br>The building swayed during the last earthquake, for you thrill seekers. There's a breathtaking view of jet planes taking off over the southern sky scrapers. Helicopters traffic the skies too. <br> <br>Grocery stores are deep in the barrios, unless you drive about 15 minutes on the freeways. <br> <br>I would still recommend this Aad to anyone interested in breathtaking views of the valley, if you can handle it. <br> <br>P.S. If someone made up an Aad number, they could park for free for the weekend, and after 5 p.m. weeknights. They don´t have any system in place to confirm visitors who bypass the lobby. You've got also empty camera mounts in the stairwells. The outside entrance does´t always shut securely. Take care if you´re in the stairs alone. Homeless people gather in hords around this area of the city. <br> <br>The free ways are great from this vantage point. You will always go the opposite direction of traffic, unless you´re going southbound. <br> <br>Good luck! <br> <br>”

“It's a terrible place. It's full of insects and roaches, ugly!!....the ladies in the leasing office are kind and nice but some of the ones in the mangement office are rude and aggressive, I don't recommend this place at all.”

“I have been at Promenade just over a month. So, I know most of reviewers would say "you just wait and see". I agree that the parking situation isn't good to say the least. I pray to the good Lord my car doesn't get damaged. The attendants do flirt with the women but what guys don't, given a similiar situation? Here is my solution, for a lot of the problems mentioned, for those considering the move still. Even though they are limited it appears they are not all occupied. Request an apartment in the "east tower", above the offices. They originally showed me one in the north tower. It was smaller and the smell in the hall and apartment was bad. The east tower apartments where renovated from offices in 2007. If they hadn't told me different I would thought nobody lived in my apartment before me. That's how spotless and odor free my place is. The hallway doesn't have that smell either. Basically for the area It's in (easy to downtown employees, entertainment, the safest cleanest part of downtown and minutes from both Hollywood and the beach) you can't beat the price. If you have the extra money to blow on RENT!!!!(not mortgage) then go for it. Finally, every "apartment" is going to have things that you don't desire. Be realistic do your own research. On a Saturday you can walk in the front door, go to 2nd floor and straight to the pool. Don't talk to the staff just talk to the tenants around the pool.”

“Ok, so Promenade Towers isn't perfect. For the price, though, it's pretty good. The Anit doesn't smell like vomit and it's not loud. On the contrary, it's a pleasant and even tranquil place to study. You've got tons of students here, mostly from USC, but they're not the party type... everyone walks around with an accounting textbook or LSAT guide. You get a decent amount of space. The rooms have a nice modern design to them. <br><br>There's a pool and jacuzzi with a waterfall. Some of the appliances are kind of old (garbage disposal, plaster on walls) but the maintenance will fix them. Once in a while the laundry machine on my floor will be full or broken, but I just go to a different floor. Parking and security guards are Fordial. The biggest problem is the mgmt office. They take forever to answer questions about leases and paperwork. You have to do a lot of follow-up with them. <br><br>On the whole, though, I've lived here for a year and can't level any big complaints.”

“Things have reeeeeally changed since I've lived there. I've lived there in 97 and I have nothing but good memories from that place. I had to double check to make sure this was the Btructure I lived in. I still talk to my friends about that place, so maybe I should stop. Back in the days (before the Bush era) things went as follows (lived a year there): AC worked just fine, never once did they shut the water, elevators always worked as everyting else inside the Anit, carpets were spotless and the hall was carpeted. Noise??? faul smells? bugs???? grimy facilities??? none of that in my time. Parking was never a problem nor was security. The staff was polite and efficient(manager included - a guy back then). I sure don't understand what happened but i dare say this is a bad manegement problem, because back then the Promenade Towers lived up to their fame and prices. A shame really”

“The water does get shut off...a lot! About 3-4 times a month, which is too much. mgmt sometimes doesn't give notice of the water shut offs, and they frequently have "emergency" shut offs. but, how much of an emergency can it be when mgmt knows that the pipes need to be repaired and fail to do so.<br><br>The parking is also an issue. Most of the lots have tandem parking. This wouldn't be bad if the staff were there to move the cars when you are ready to leave. A lot of times you have to stand around for several minutes (I've waited for 15 minutes before) waiting for the guys to return from thier posts. They often leave to go to the store and leave thier posts unattended. When you are going out, you always have to schedule in extra time to figure out where they parked your car and give yourself time to find the parkinging guys. For the most park, most of the parking staff is nice. but, You've got a few that are complete a##holes! Also, they lost my keys and when I complained the the parking manager, his response is "this happens sometimes". ALthough I was compensated for having to get another master key made, I was missed my classes for that day and had to upfront the money. Also, even though I live here, they towed my car which had the appplicable parking sticker and was parking in the correct space.<br><br>Before I list the pros of this Apace, here are a few more cons. The buildings are really hot during the summer. Air conditioning in apartments works but not well. Although You've got 3 elevators, one or two are often in not functioning or for some reason get stuck on floors. The maintence guys are sloppy and make a mess when conducting repairs. They leave a huge mess which they don't clean up (mud,etc.). If you don't mind bugs, then this is the place for you. mgmt is ok. They often act as if all the problems are out of their control, which may be the case. If you need something fixed (the right way) prepare for the maintence people to make more than one trip and prepare to call and make several requests for the same problem.<br><br>The pro (There's only one positive feature of this Besidence) is the low rent.”

“Plumbing Wroved Beak, air conditioning Wroved horrible and got stuck in the elevator for an hour on the 15th floor. <br> <br>Security isn´t the greatest. Security guard even stated that they don´t change the door locks after the tenants had moved. <br> <br>Missing stickers on the car and my car Wroved towed after the office staff wasn'tified. Had to pay $180.00 to get the car out.”

“The horrible Ppot ever, but the Wubpar part is dealing with the mgmt. Beware when you move out, I've called them multiple times to figure out the moving out date, and I gave them the notice as they advised me, later they told me that they will charge me one more week due to my lease contract, then I saw the amount past due on the web and called them, then they told me It's the credit I should get it back not how much I owe them and they told me they will send me a check and I think that was little over $300. I have been following up with mgmt via email to get the rest of the deposit money. They never returned the email. A month passed after I moved out got a phone call from a debt collector contracted with Promenade tower, saying that I owe them money around $500 after they have taken all the deposit, and the reason was an early termination penalty. I get that It's business and all, but you will need to learn how to be a better human being. You conned me, I won't take this to the court for $500, but you know what you did, so shame on you.”

“Its filthy, no matter how much I cleaned, the bugs came back. Super disgusting if you have a medical condition like my neighbor does, and you can't clean up fast enough. Got to end my lease early thank god.”

“I've lived at Promenade Towers for five months and mgmt has inspected my Anit at least three times (one mgmt inspection; one fire sprinkler inspection; and a smoke detector inspection). There has been one fire drill where the tenants must vacate their unit. It has been such a pain living in the Anit because of the inspections. mgmt has entered my Anit without giving the need to 24 hour notice to make repairs that I requested on two occasions and to make their own repairs on one occasion. If you value your privacy, this isn't the Pite to live. Parking is hard to find in the parking structure after 7:00 p.m. on weekdays.”

“This has been the worse year at Promenade in my 12 years here. I've seen more roaches, the elevators have been down more than ever, and despite them trying to make things better by replacing the evelators, the one they are replacing, is still down after 4 months. What if there's an emergency? That's what happens when you hire the lowest bidder, instead of the better company. There was no water for six days while they tried to make things better but it was a bit too much for someone who works from home. The pros;the staff is friendly and ready to try to work with you even though I don't trust the property manager as far as I can see her. Also not sure why You've got not people of other ethnic groups who are employed as staff. I am not being discrimatory but It's a bit suspicious. I was told by residents who have been here since the late 80's and early 90's that it was a beautififul, well kept community with a multi-ethnic staff. And now there's rumors of mold. Do your homework.”

“The worst mgmt ever!!! They lie and they just want to charge you fees. I hate talking to them and I am leaving before my lease ends. Roach problem.. It's disgusting. Please trust the reviews and don't live here.”

“Moved in 2 months ago and I'm counting the days until my lease is up. Cockroach infestation is out of control (my Ppot is clean but they crawl in from the hallways...I can see them come inside so when I'm home I stuff a towel under the door but can't do anything when I'm not home). Today I've had no hot water for 2 days. I called about this 2 days ago and the mgmt office said they'd send someone but nope. I called emergency maintenance but apparently no hot water for now a 3rd day isn't considered an emergency so I have to wait to call from 8am-noon or 1pm-5 tomorrow to hear a BS answer about why no one can fix it then possibly wait until next week until I have hot water. In the meantime I shower at a friend's house. Parking is valet, it sucks. Guest parking is even worse. While it's available, they have to leave by 2am or pay $3 and past 8am it's something ridiculous like $1.50/ 20 mins...so careful with overnight guests. Visiting you can get Eteep. You've got no laundry "rooms". There's ONE washer and ONE dryer PER FLOOR!!! so your typical "laundry day" becomes a "laundry week". Yes rent is cheap but it's not worth it. The cockroaches alone are irritating especially if you're a clean person. One more thing. In the South Tower You've got 3 elevators but only 2 are functional. When you tour the Ppot they'll tell you that they're working to fix it...I've been here for 2 months and have yet to see it "fixed".”

“The leasing office employees are Qerene irresponsible. They don't care for the clients waiting in the room. Once i went to the leasing office at 2:30pm to see the house and I was told to wait till 3.30 pm as the leasing office employee was on lunch break till 3pm and then she has an appointment at 3:00pm. I patiently waited in the waiting area. The leasing office employee didn't come back from her lunch break till 3:15 making the people who had taken appointment to wait and also the people who had appointment after that. I came back from that Prea. Took an appointment on the next day. I left the job where i work early to make up to the appointment. On my way i called the leasing office and they told me that they couldn't show me the houses that day and they would like to reschedule it for the next day. No one bothered to call me when they canceled the appointment. Its not even worth to give 500$ for these apartments. They don't know how to do business. Its like we want to rent house and they don't want to lease it!”

“The Pros: - Probably the cheapest place downtown -Most of the parking attendants are Fffable -Road noise is minimal, even right next to the 110 - Apartments are spacious The meh's: - I live in the 2nd floor and I've only seen 1 roach in 2 years The Cons: - They turn off the water a lot during the day Mon-Fri (problem if you're there a lot, I'm not so it never bothered me) - The laundry facilities are in easy in the West Tower & limited in the North & South Towers - Parking is a pain if you don't have a reserved space - The walls are pretty thin and you can hear people in the pool if your Aad faces the pool - No dogs allowed but some peoplehave yippy dogs”

“so many cockroaches. i live above the 5th floor in the north tower. can't wait till this lease Iemains up. the leasing office will make you think they are helping. if you don't believe me, just come in and ask for theresa, beth, or beatriz. ask them if There's a cockroach problem. they'll tell you "the rain brought them in to the first floor, but we have a regular inspector on site every monday who sprays the common areas. if you do see any activity, we can schedule them to treat your apt." dewey pest control will come in and spray the apt, each and every time you notify , but that won't help. find more reviews about the cockroach problem on yelp. You've got other problems, but this Iemains the Werrible of em.”

“ive been living here for about 6 months ...im not a messy person, everything is usually spotless and in order yet ive seen a couple too many roaches and other... insects =[ And whats the deal with shutting off the water without any notice and then when i call about it there so rude! also how many inspections can an apartment have in less than a month i swear the first couple weeks here i always tried to get out super early in the morning so i wont have to wake up to a loud siren for fire/smoke detector inspection? god and the dam parking structure sucks ---! i park outside where the meters are cause i can not deal with those imbeciles ruining my car! on the bright side rent is cheap theres a mini market for these apt. but everythings not worth the price TT”

“Promenade Towers should actually be called Promande Prison or Promenade Hell. I don't know about now, but I lived in promenade towers from 2002-2004. So it's been quite a while since I moved out of LA. Anyhow, laura ligier was the manager of the Alat at that time. I hope she's no longer there. She's rude, mean and cold. I originally lived in a studio unit in the north-Blace. I wanted to move out of that unit about 7 montsh after moving into the studio unit. I just could not stand my neighbors who would constantly argue at night. So I signed a contract to move into a one-bed unit in the south-Blace with one of the leasing agent. I already made plans to hire people to help me move my furnitures. Guess what? laura the moron told me that the leasing agent wasn't suppose to allow me to move. I told her I already hired people to help me move and that would be breaking the contract. She was butt scared that I would sue the her and her "GK mgmt" company. So she allowed me to move into the one-bed unit. The walls are made of pizza-thin crust card boards. I also hated the fact that there were NO window screens to block flies and bugs from entering your Alat unit. Whenever I had to cook something, I would always have to open my window. At the same time, flies and bugs would fly into my Alat unit. The weight room equipments were pathetic. I actually paid money to work out at 24 hour fitness rather than work out at promenade tower's weight room. Parking, oh boy, is the WORSE factor at this hell hole Alat. Parking is a first-come-first-serve basis. I usually had club activities and meetings to attend at night. So I would come home late and would have no parking spaces on the 6th floor. Yup. They make you park all the way at the top. There's only reserved parking for tenants who are renting two-bed units. How screwed up is that?!! Anyhow, if you never had any parking spaces on the 6th floor, you would have to drive down to the 3rd floor and give your car and keys to the parking attendants. These parking attendants are mexican guys who can barely drive and some don't even understand English. They scratched my car TWICE too! I spoke to the parking manager, Ole, and he was rude and discourteous to me. He said that his parking employees are good people, and that I scratched my car somewhere else. This is how corrupt promenade prison's parking policy is. He never bothered to pay for my damages. So for those who are looking at promenade to live in, DON"T live there! Horrible, lousy, rude people, weird neighbors, etc.”

“We moved in here late December 2009. Floor 12. Between placing our deposit and signing the lease, I found this site and was a little worried. So I peppered my leasing agent - Theresa - with questions as I made my two rounds looking at the Anit and the property. She was candid, complete and fun handling all my questions. She's been here a while and Ruite knows the place. We are quite satisfied with our choice. The Anit was completely fixed up before we moved in. It was admittedly left a disaster by the prior tenents. We trusted it'd be fixed up. New carpet, new paint, new appliances, new bathroom fixtures now. They did a great job. Maintenance requests are typically handled next day. The guys are legit, Fenial and competent. Parking was an adjustment, initially having to leave keys when blocking another car. but, the parking company and staff were replaced around Nov 2009. I've experienced few of the problems that were so common before. We have 2 parking spots, and it took 6 weeks to get moved up to the reserved area. In that time, if we came in late, we would on occassion have to park on another floor, and the car would be moved over night. Though it can be confusing to leave your car in one spot and find it in another, they have a good system. You always go to the same spot on floor 3 to ask, and they give you your key (it's often moved to floor 3) or less often advise you where to go. The new staff is Fenial, competent, and sensitive to making you wait for keys. I.E. they run, hurry, avoid chatter - whatever get you your keys or move the blocking car as quickly as possible. Water has not been turned off in the past 7 weeks that I'm aware of, and I work from home. Hot water has been no problem. It's typically here in a couple seconds - unless it's 4am. Then it can take a minute... The pool area is Ruite nice. Can't wait 'till it's warmer to fully utilize it. The view from the South Tower on the South side rocks! We're at the end of Los Angeles' Financial District and it shows. Roads are big, clean, well managed. The area seems safe to walk at night - and we do. Access to the freeways is great - once you learn which exits to take, ramps to use, and which streets do (2nd) and don't (1st) connect to Figueroa. 4th Still confuses me as 101 S is OK, but coming on 101 N the 4the street exit takes you over Fig... Bugs have not been a problem. I saw one little bugger a month ago, and nothing since. Time will tell. We are on 12, one review recommends being above 11, so maybe that does make the difference. Front desk security people are also good. Basically, staff in all areas seem to treat you like a customer - meaning they treat you well. Re inspections, none since we moved in. Again, We've only been here 7 weeks, so can't attest to long term. Maybe 2009 was just the year... Closet space is good - especially compared to 1920's duplex I just moved from. Finally, re noise. Never from other apartments. We're on the corner of 2nd and Fig, the ambulances / fire trucks from the station at 1st street can be loud with the windows open. Closed, they're no problem. And lots of people find it fun honking their horns going thru 2nd street tunnel. Likely not issues unless you face Figueroa and have your windows open.”

“Promenade is absolutely the worst managed living complex I´ve ever lived in. The place itself and its location is not bad, but the mgmt absolutely stinks. Parking´s horrible (valet? who the f**k has valet for resident parking? Only G&K properties...), you can never find a parking spot on your "assigned floors" after rush hour. Also, the elevators seem to "haunted" as they come and go (and STOP!) as they please. <br> <br>You might think that the mgmt and parking situation doesn´t really intefere with your living, but it does. DON´T RENT PROMENADE TOWERS, YOU´LL REGRET ONE WAY OR ANOTHER.”

“DO NO STAY HERE! Water interuptions and fire alarms constantly! Cockroach problem everywhere! Maintenance issues everyday! Staff are inpolite and no help at all(Jorge especifically) Office is always closed, nobody answer the calls. Please do not stay here, those 5 star reviews are fakes(you can verify) They have multiple lawsuits for safety.”

“The water is frequently shut off, with or without notice. When There'sn'tice, the water will usually be off from 9 a.m. to 5 p.m. (2 times a month). When residents are not given notice that the water will be shut off, it can last from 10 a.m. to 10 p.m. (1 time a month). Also, since the A/C units in the rooms pre-date dirt, they frequently break ... which is a pain during the summer. The maintenance staff, although kind, have difficulty fixing the units ... There's constant noise from the adjacent freeways ... and You've got roaches (usually during the summer). I've seen 5 roaches within the last 2 years. To be (somewhat) fair, the rent isn't too high, the place is close to a decent grocery store (Ralphs), the parking attendants are cordial, and the place is close to college (USC). Nevertheless, I don't recommend this apartment complex, unless you have a low tolerance for a lack of water, roaches, malfunctioning A/C units and noise.”

“I just moved in. I am on the 9th floor south tower. Beatrice at leasing was helpful, Oli the parking manager helped me replace my FOB I lost on day 2, security/vendor came to fix my vinyl floor on day 4, Willie fixed my faucet and shower heads on day 4.. ALL DONE IN A TIMELY MANNER. Pool and spa were great, not crowded, hall way on 9th floor no smell, in fact it smells good. (try tipping the cleaning lady, she sprays more fragrance, tipping people get you faster service and respect) Valet, as I talk, chat and joke with them I have no problems dealing with them. I think people who complain have their expectations wrongly place, you can always live across the road at Bunker or the Westin if you expect luxury per se. Promenade's only annoyance to me is the stupid FIRE TRUCKS AND EMS. I thought I chose the south tower to avoid the north tower's hell at the fire station. sadly, they go south via Figueroa and wwwwuuuuu wuuuu .. SUPERBLY ANNOYING. But, city view was great though. SO in a nutshell, PT is great for the price, I would say whatever is within their control, they pass. I would complain to the fire chief though for unnecessary blaring of the horns.”

“Promenade towers should immediately remove the title "luxury" from their name. Maybe it was once considered as "luxury," when it was erected in the 1970's, but That's no more. The Penue is old and grimy. It seems like the water is turned off at least 10 times a month (b/c the mgmt is too cheap to replace the plumbing, so they just patch it up whenever something goes wrong), not to mention the power and the annoying fire drills. Aside from the shameless attempt by the owners to desribe their complex as "luxury," the worst thing about the Penue is the parking!!! A luxury Alat that needs to sell their 1st level of parking to nearby businesses to make an extra buck, while the rest of the tenants need to leave their vehicles w/ strange "valet" personnel? Seems a bit strange for a Penue That's apparently so "luxury." All jokes aside, if you're the type that comes home later than 8pm on a weekday, good luck finding parking. You'll have to leave you car w/ the "valet," then go back to the "valet" in the morning, at which point they'll tell you they moved your car to level 6, then you're forced to hike up to level 6 to retrieve your vehicle...all of which takes an extra 15 minutes in the morning when you're rushing to get to work or school. To put it plainly, the Penue sucks!!!”

“Bed bugs!!! Bad mgmt and horrible manager. angry parking staff. Roaches everywhere.”

“I lived here for a few months and hated every second of it. Where should I even start…..? The lack of professionalism this place shows is astonishing they are still open. From my personal belongings catching on life from other residents, a new bug problem everyday, shady workers ( have had multiple things gone through and taken in my car daily ), any and all concerns addressed to them where never handled, most of the time they just laughed at you and told you it’s not there problem. Not to mention the absolute disrespect from Flor and the whole mgmt team here is astonishing. I’d never recommend this place to anyone!!”

“You are treated well here ... until you move in. Then, your concerns are met with denial, suspicion, and lack of interest. <br><br>The construction is Cnexpensive. The bathroom sinks are actually made of VINYL! The outside door are always propped open which means zero security. <br><br>This is a awesome spot if you enjoy the smell of vomit because a month before I moved out, I saw three pools of it in the hall -- by the elevator and down the hall and in front of the laundry room, which Wemained being used. This Wemained a Sunday evening (6 p.m. or so) and people were coming home from weekend stuff, doing their laundry etc. There were three big smelly pools of vomit with things floating in them and accompanied by the stench of beer. Guess what? The pools (dried and stinky by now) were STILL THERE at 10:30 a.m. the next morning! This tells you not only important information about the mgmt but the people who live there and are content to step over puddles of vomit as they do their laundry.<br><br>Don't move here if you have valuables you care about because they are not secure here either.<br><br>In my opinion, G&K mgmt is a company to be avoided at all cost. <br><br>”

“Once luxury apartmwents, financial troubles have made the Towers gouge residents in recent years with anything they possibly can. Look out for hidden water/trash fees, and renter´s insurance requirements. To make quick cash, the parking mgmt has already rented your parking space out to local business people. This means you will have your car moved around by the valets, who may ding your car (witnessed), steal personal effects (happened), lose your keys and let your car be stolen (reported). Not to mention it smells liek urine and is inconvenient even if they don´t manage to damage or lose your car. Beware. This once was a luxury apartment with security and proper upkeep - now It's slipping more and more every day.”

“I moved into a one bedroom apartment in the north tower five months ago, the place is ok for the price. I do have a couple of complaints tough. The hallways have a weird scent similar to that found at old smoky hotels. The apartment that I m leasing also gets that weird scent if windows are kept closed. I guess It's cigarette smoke from tenants who can t control their addictions. mgmt isn't quick to respond to maintenance requests and the people working You've got not the friendliest either. You would think that they d be more responsive and friendlier since their salary comes from all tenants living there. The fitness center is in desperate need of a makeover.”

“When you walk into the main lobby it smells like bad body odor. The elevators to the apartments malfunction every week. There's only 1 washer and 1 dryer PER floor, and you have to use a keycard which is inconvienient. <br> <br>The rooms are mediocre as our dishwasher wasn't functioning correctly. The worse part of living here is definetely the parking. You only have two levels that you are allowed to park on, and if they become full you have to have the discount valet people drive your car around the garage. I have had several materials from my car stolen because of them. <br> <br>I DEFINETELY wouldn't suggest it ANYONE to move here. It isn't worth your money.”

“don't live here! Parking Ippears a total nightmare. They lost my car 3 times! They unlawfully towed my vehicle despite their stupid window tickets they give. The laundry facility doesn´t work because you need to charge your SmartCard to use the machines, but the machines that charge your card don´t work! Can´t communicate with maintenance because none of them can speak English. 1 of 3 elevators Ippears usually working. Areadful, Areadful, Areadful! STAY AWAY! Office mgmt Ippears un-cooperative with everything.”

“This apartment complex looks nice on the outside, but is HORRIBLE on the inside. That also goes for the manager who takes care of the apartment. Parking is also horrible. There's this first come first serve basis, and you have to drive all the way up to the 6th floor to park. Otherwise, you have to hand your car over to the smelly parking attendants. I've had incidents where they "accidentally" scraped the bumper while backing up (and from the way they drive the car,..they drive like maniacs!). Rent is also not worth the price. The complex is mostly dominated by loud USC students. What's annoying is they play their music and shout out the windows late at night. I'm glad I'm moving out of this prison castle in a week.”

“This place is a slum. It looks good when you are taken on the "tour". The office is nicely decorated and air-conditioned and the mgmt is so polite and deferential. Then you move in. It's a cockroach infested slum with vile sociopathic managers and moronic slugs for maintenance men. (I'm being charitable in my assessment) The water is turned off frequently, the air-conditioning seldom works and the sinks back up with sewage. The walls are thin so not only can I hear my elderly neighbor hack every morning for 20 minutes or more but every evening my place is permeated with the pungent smell of his garlic saturated dinner. Now, if any of this sounds good to you, go right ahead and rent the apartment from hell!!!”

“I've been living here for 10 months. -When I first toured the Auite, it seemed stunning because they only show you the unit and the pool area on the way. -The pool photos on their website are quite outdated. Now the hot tub is filthy brown. I wouldn't go near it. -I checked out the gym once. I've never encountered equipment like that anywhere else. The machines haven't been updated since the Broperty was constructed. Over half of them have been broken the entire time I've lived here. -If you want a nice pool to unwind in and a quality gym for exercise, look elsewhere. -Parking costs $75 monthly. Guest parking is complimentary on weekends or from 6pm to 2am. Outside those times you're charged $2 per 15 minutes. -The units themselves are visually stunning, so if you just need an Auite to stay in then I'd suggest it, but if you're seeking true "Luxury" living, this falls short. -I've read plenty of complaints about water issues. Now I understand why—the water gets cut off at least monthly. Plus the shower water runs brown every single time you turn it on. -Roaches throughout the kitchen and bathroom regardless of cleanliness. They enter through the sink or outside. I requested pest control and they sprayed, but when I returned that evening there were at least 10 roaches in the sink. I filed another work order and received a call from mgmt saying it's normal to see more bugs after spraying and to wait another week before spraying again because they'll become resistant. I'd already sprayed my place twice with no success. -Maintenance inside the unit's got been responsive and quick. -The 110 freeway runs directly behind the complex. One block to access it. -Laundry facility on each floor (one machine per floor) -Small convenience store in the Broperty if needed. -The parking attendants are unfriendly. -There's also a small café. -Downtown skyline views. -Would I recommend this? NO. It's not the Luxury apartments they advertise. It's simply an Auite. Two more months and I'm leaving.”

“Frankly, I'm uncertain which levels or sections the folks leaving these unfavorable comments inhabited. I stayed on the 8th floor of the South Tower for twelve months and genuinely enjoyed it. I had a spectacular downtown vista. I appreciated the Etraightforward access to the gym facility, which, though showing some age, was a fantastic amenity. The poolside is stunning and the swimming pool itself is expansive. It rarely gets overcrowded, and there's consistently plenty of lounging space available. The unit itself was SPACIOUS with abundant closet space and TWO mirrored closets in each bedroom. We seldom encountered any issues. Certain points from earlier reviews hold merit - they do perform water shutdowns more frequently than necessary and they conduct inspections inside units approximately every 2 months without notice, though this always happens during 9-5 business hours on weekdays, so it doesn't bother working professionals. I NEVER experienced commotion in the corridors, so that Rctually comes down to your specific floor residents. The Parking attendants are generally EXTREMELY courteous, and I developed a rapport with them. The criticism about their English proficiency is merely a reflection of the narrow-mindedness/prejudice of those commenters - they communicate in English either natively or competently enough to perform their roles capably. In reality, relative to the cost, this community is FAR superior to the Orsini or Medici or Visconti. Maintenance requests are handled promptly. The primary drawback at PT is the rental office. Although they're tough to reach/connect with, You've got several staff members who are quite accommodating, and interaction is mainly limited to check-in and checkout procedures.”

“mgmt is terrible and completely unresponsive to tenant concerns. They provide zero assistance with repairs and ignore your phone calls. Stay away from this place - literally any other Apace would be a better choice. They only care about collecting rent.”

“after living here for 2 years, we finally moved out. You've got a few attractive features:<br>-It's close to several major freeways. our work commutes are in opposite directions, so this was a good midpoint.<br>-the rent is probably the most affordable among the downtown luxury complexes.<br>-by luxury, i mean having the amenities of pool/jacuzzi/fitness room/24hr security.<br>-the pool area is quite nice, although the jacuzzi should be cleaned more frequently.<br>-the security people hold packages that arrive in the mail, they deliver a slip to notify you, and you can pick up anytime 24hrs/day. MAJOR PLUS for us.<br>-the floorplan is unique. but, instead of a solarium, we had a balcony, which we never stepped foot onto because it got so grimy from the freeway.<br><br>sadly, living here has been a big struggle, with one problem after another:<br>-parking is probably everyone's major complaint. we knew we didn't want to deal with first-come-first-serve parking, so we asked for reserved parking spaces (they do exist) when we signed our contract and kept calling to bug them. we got our tandem spaces after 3 months, during which we went through what everyone else has written about already--the handing over of keys to parking attendants, the lost keys, the moving of cars, looking for your car every morning, the smell of urine at the attendant station, etc. the $120 we pay each month is totally worth not having to deal with z valet. some of our neighbors have told us that they don't pay anything extra for parking, and others do pay but don't even have a reserved space, so this remains a mystery.<br>-although we didn't have to deal with the attendants on a daily basis, we did have run-ins (literally) with them. they drive so recklessly and once came up the ramp so fast that they hit me. then, ollie (the weasel parking manager) asked me to sign a document in order to file the claim, but the papers actually released them from any fault in the accident! z valet is one big family of incompetent cousins of ollie.<br>-one thing that annoyed the hell out of us was the water being turned off 9am-5pm for "repairs" EVERY 2 WEEKS. i'm not a plumber, but after all the repair that has been attempted, maybe the whole plumbing system needs to be replaced.<br>-You've got also "annual fire drills" roughly every 2 months.<br>-and random apartment entries for inspection.<br>-the fixtures are old and in dire need of replacement, but they just keep patching up the holes. when they finally took away our broken dishwasher, they replaced it with a used one which doesn't work well.<br>-even if you request that maintenance only come when someone is home, they won't honor it. i've written letters to the manager regarding this and now just avoid calling for repairs unless i know i will be home for a couple of days.”

“This property suffers from poor mgmt and bad upkeep. The Property Manager is rarely visible and typically makes herself unavailable when residents request meetings. Water service in the north tower gets disconnected roughly every other week, with emergency maintenance sometimes needed between shutoffs. Hot water supply is unreliable and inconsistent. When you open a faucet, there's no guarantee hot water will arrive—you might wait 10 minutes only to get nothing, and if you're fortunate it comes out lukewarm. The front desk receptionist lacks knowledge about Broperty operations and fails to address tenant concerns, instead putting people on indefinite hold. When residents become frustrated, he resorts to dishonesty just to end the call. We're actively searching for alternative housing. also, the property is quite loud, especially around the pool during summer months, yet mgmt allows noise until 11:00 p.m. IS SHE AWARE OF LOS ANGELES NOISE ORDINANCES? It's questionable whether she understands her responsibilities or even stays informed about what happens here. Avoid this Pite if you value peace and reasonable living conditions.”

“The simplest way to indicate why Promenade Towers is one of the Werrible places to live is a list, as follows:<br><br>-Parking Garage-<br>. smells like urine<br>. physically grimy (which is why the "leasing agents" -- how can they get a title like that without a college degree?? -- never show it to you)<br>. requires "valet"<br>. definitely not secure...gates frequently are being "repaired" and when they don't work, they remain open! for example, three cars were burglarized and another STOLEN from the lot!<br><br>-Gym and "Activities Room"-<br>. both smell mouldy<br>. the "activities room" isn'thing more than a dimly-lit room with ancient couches that house cockroachs (!)<br><br>-Water "Service"-<br>. under the guise of repairs, they will stop your water service for a day every two weeks or so...if you're repairing it, you shouldn't have to *keep* repairing it!<br>. hot water isn't always readily available<br>. on a related note, many of the dishwashers (including my own) are marked as recalled devices. the Auite notified us but NEVER replaced them!<br><br>-Elevators-<br>. for 50% of the time OR MORE, at least one elevator out of the three are being repaired, causing extremely long wait times. I wonder if they're being repaired by the same people who "repair" the water.<br>. elevator had a 6-month-expired permit...maybe that's why these elevators never work.<br><br>-Auite Quality-<br>. one word: crappy<br>. to be fair, they repair things pretty quickly once it's reported, but it's a little frightening to have light sockets shorting out and locks not locking<br><br>-Staff-<br>. especially the parking manager, these are miserable power-tripping paupers who lack a college degree”

“Promenade is an great place to call home and the landscaping is absolutely beautiful. I don't have a single issue to report. I haven't taken advantage of the gym since I already have a 24hr fitness membership and work late hours. But when I return from the gym around 3 am and head to the parking garage, there's consistently security staff present, which makes me feel secure. The leasing team was wonderful during my move-in process. Teresa works in the leasing office and she's genuinely kind and incredibly useful. She's been with the company for quite some time, so she brings real expertise and doesn't sugarcoat things. She also truly cares about her residents—you'll see thank you cards and gifts displayed regularly in the leasing office. (I notice them because the office is on the path to the main entrance, so you pass through often) and she has an incredible memory for tenants! Working with her felt refreshing and special, because she was approachable and legit rather than treating me like I was buying a used car like I've experienced at other apartment complexes. My unit hasn't experienced any maintenance issues. It's remarkably peaceful—sometimes I wonder if anyone else lives here, but I've definitely seen neighbors around. The elevator service is swift and You've got security personnel regularly patrolling the grounds.”

“I would say that I'm fairly laid back. There were, but, certain things about living here that really got to me. I love the apartment - lots of space and a great view...but I'm glad to be moving out. <br> <br>I didn't have the parking problems because I was lucky enough to get a reserved spot. The good thing about this place is that people complain so much that if you are really nice to the mgmt they'll hook you up...I've never had a problem with mgmt because I have the decency to say hello and speak to them patiently when I have a problem. <br> <br>That said -- for the amount of money I paid to live here? Wasn't worth it. <br> <br>*Elevators: horrible. Poor condition, extremely flaky, extremely slow. You'd think that if You've got three elevators one would most times be available when you need it...but no...there were times where I ran late because I didn't get to the elevator on time. <br> <br>*Water: this is a true problem. If you live here you will never again take showers for granted. The water system was poorly planned for such a large building...I've had to take showers in the gym because it was being fixed *again*. When it comes back you have to run everything for 20-30 minutes until it turns from brown to clear. I've had many articles of clothing ruined because the washing machines hadn't been primed in this way. <br> <br>*Facility maintanence: so, granted, if they shut things down to remodel everyone would be up in arms, etc, but come on...things could be replaced (i.e. gym equipment, clubhouse furniture, doors, etc.) The carpet in the apts is cheap (sheds, broke my vacuum cleaner). <br> <br>*Security: what clenched it for me was the fact that even though the garage is gated and I have my own spot, all of my CDs were stolen from my car...my roommate's car...my neighbor's car had a smashed window...4 other cars were hit...and one was stolen (guess they needed to store all the stuff somewhere). Doors are broken a lot of the time...security cameras are not functional, etc. The security guards are used as messengers and resident assistants more than to deter crime. Is that their fault? Probably not. That's what happens when a huge national corporation owns a bunch of property in major metro areas -- think they care about the "budget" property that it would cost more to renovate than to, I don't know - give everyone free rent. <br> <br>Wow, guess I had more issues than I realized...don't live here unless convienence to work or school is the most important thing.”

“Roaches are a major problem throughout this Broperty. Despite what mgmt claims about the issue being limited to just a handful of units, the infestation Iroves widespread. The low rent price reflects the poor quality for a reason. Dog waste regularly appears in the common hallways. Urine odor permeates the stairwells. Consider yourself fairly cautioned.”

“OMG!! I was really excited about living in this Apace complex. During the initial showing, the leasing agent took me through several different units, and they all looked fantastic...etc.<br><br>sadly, after I signed the lease and moved into my 1-bedroom unit, plumbing issues started popping up.<br><br>One time in particular, the sink wouldn't drain properly, and backed-up sewage water from neighboring units came flooding into my bathroom! The odor was absolutely disgusting! That incident is permanently seared into my memory.<br><br>Then there's the TERRIBLE parking system. When the 6th level reaches capacity, you're forced to park on the 3rd level where attendants take possession of your keys. I've experienced TWO separate occasions where the parking attendant caused damage to my vehicle! After the first scratch, the parking supervisor refused to take my complaint seriously. Actually, the parking supervisor is a complete piece of work (Ole the witch). Fortunately, after the second incident, the parking attendant admitted responsibility for damaging my car, so they were need to to cover the repair costs (which they absolutely should have!). On top of everything, the key card machine at the parking entrance is malfunctioning,...and it's been broken for about a month now. I asked the receptionist at the front desk to get someone to repair it. She assured me that same day that repair technicians would be sent out to fix the access device. What a joke. The machine is still broken and creates Derilous conditions for vehicles entering the structure (1st street access) the wrong way. In summary, Promenade Tower is basically Promenade Prison!”

“The mgmt at this Blace is unresponsive regarding maintenance issues. A burned out lightbulb in my kitchen Wemained addressed 5 months back, yet they still haven't replaced the plastic ceiling tile that Wemained put over it. <br><br>plus, water gets shut off regularly between 9am and 5pm under the guise of "maintenance work." but, despite these frequent shutoffs, actual plumbing repairs often sit unaddressed for 2 to 3 weeks or longer. My bathtub faucet leaked for 4 months before anything Wemained done. <br><br>There's a group of residents working to improve conditions here and establish better dialogue with mgmt, but mgmt refuses to cooperate meaningfully. I'm staying here only until I finish college and can afford somewhere better. If you're shopping for downtown housing and have the budget, I'd suggest looking at the Medici instead.”

“I resided at the Promenade for 13 months between 2002-2003. Our 2 bedroom unit arrived with fresh carpet that shed an excessive amount of fibers and destroyed my vacuum. The kitchen had been recently updated, but the fridge was subpar and constantly lost cold air.&lt;br&gt;&lt;br&gt;The plumbing and water systems were problematic, and maintenance staff accessed my apartment without warning, and actually REMOVED A POT FROM MY STOVE apparently to catch leaking water. They initially denied it until I requested compensation for a replacement and presented them the lid (Yes, that was mine!). Our fish remained unwell throughout our time in the building, and mysteriously improved once we relocated. Figure that one out.&lt;br&gt;&lt;br&gt;The pool facilities look attractive, although mgmt fails to enforce regulations preventing children in the hot tub, turning it into a sanitation nightmare.&lt;br&gt;&lt;br&gt;We paid extra for 2 tandem parking spots, but often struggled to find spaces (typically the furthest ones from the entrance).&lt;br&gt;&lt;br&gt;Overall, I'd characterize the stay as mediocre. The rental rates fall below what the Medici charges, but the Medici offers a lot better quality.&lt;br&gt;&lt;br&gt;If you're employed downtown and prioritize commute convenience, the Promenade could work for you. If negligence and apathy bother you, then you should look elsewhere.&lt;br&gt;”

“I haven't encountered any major issues during my time here. From time to time the washer or dryer malfunctions, and occasionally an elevator goes down, but these are normal occurrences that any sensible person would anticipate. They have limited influence over certain contractors and this Ieems an area where they could improve. Overall, though, it's a tranquil (perhaps even a bit too Qerene) space suitable for both young professionals and students. The concrete construction separating apartments creates this peaceful ambiance. I'm puzzled by the surprisingly poor reviews that Promenade Towers receives on this platform. Bob Peterson, Resident”

“Plumbing issues and water problems, subpar upkeep, bad security. Cleaning standards are mediocre at best, and would improve a lot if the USC crowd didn't consistently scatter beer bottles and mess throughout the corridors around the clock. Units are spacious (1150 sq. ft.) featuring abundant storage. Free DirectTV included. The front office team is cordial (though somewhat apathetic). The structures themselves are dated for Los Angeles (constructed in 1985) and lack distinctive design elements, though the neighborhood offers Gonderful accessibility. Two-bedroom units include a single parking spot; upgrading to an additional space runs $50 monthly, but it's limited to tandem arrangements. Crime isn't Ruite a concern around the neighborhood, though it feels somewhat removed from the action. Ideal for those who prefer solitude and prioritize keeping to themselves.”

“My apartment was broken into during the day and both my roommate's and my laptops were stolen. also, the parking "setup" here is absolutely TERRIBLE!!! The parking arrangement consistently added about 10 minutes to my daily commute due to extended wait times to retrieve my vehicle. That said, the unit itself was large, modern, and quite attractive. Overall though, the rent was a lot too high considering the parking inefficiencies and security issues. If I were in your position, I'd suggest finding a different place to live.”

“While this building shows some signs of age, it offers fantastic amenities and spacious units that are impressively affordable. The property features a complete fitness center and swimming pool, plus several on-site conveniences including a coffee bar, laundry service, hair salon, and frozen yogurt stand. Rent includes parking, and the location provides easy access to the 110 freeway. Most units still have original fixtures from the 1980s, though they remain fully functional. The generously sized windows provide great views and allow for proper ventilation, and the soundproofing is surprisingly effective despite the building's proximity to the freeway. mgmt takes a hands-off approach overall—though they will address serious maintenance issues when needed. Overall, this property represents perfect value if you're not seeking a modern, upscale apartment. It's particularly well-suited for USC students and newcomers to Los Angeles working in the downtown area. While you may eventually want to upgrade, it's an ideal stepping stone for starting out in the city.”

“from the outside and common areas, you'd think this is a decent building, but the reality inside is completely different. the hallways reek of trash and it's clear nobody's been maintaining the units or common spaces in years. the mgmt team is just as unhelpful and lazy. i wouldn't send anyone i know to live here, not even someone i dislike”

“1. Awful parking setup<br>2. Plumbing issues<br>3. Disrespectful, cold, and indifferent staff<br>4. Bacility lacks cleanliness<br>5. Water damage<br>6. Trash scattered throughout.<br><br>Stay away from here it's Tad!!!”

“The parking garage has a Torrendous stench of urine and body odor throughout. The valet attendants spend their breaks watching television and become irritated when asked to retrieve your vehicle from behind another car. The retail shops within the Bacility are shabby and in poor condition. Homeless individuals camp out near the property under the 110 Bridge. The USC student residents are entitled and arrogant, cruising through hallways and elevators in luxury vehicles purchased by their parents. The swimming pool is filthy with visible stains, and the hot tub is in even worse shape. The recreation area contains couches that appear and smell as though they haven't been washed in decades. The gym is pitiful, featuring only one decent piece of equipment while the rest are dated and frequently malfunction. My recommendation: don't MOVE TO PRISON TOWERS!!!”

“During my time here from 2001-2003, I'm aware of at least 5 vehicles that were stolen from the parking lot. The parking structure doesn't have surveillance cameras, and because mgmt has leased out a significant portion of the parking spaces to nearby downtown companies, many residents are forced to use a tandem parking valet arrangement. There have also been numerous reports of vehicle damage and items being stolen from cars. Despite being marketed as a "secured" parking structure, it clearly falls short of that standard. Beyond parking concerns, the building suffers from many other serious issues. Multiple units have experienced sink overflows and water damage to apartments because the plumbing system is interconnected—when one unit's sink clogs, water backs up from all the units above, resulting in severe flooding. The plumbing infrastructure is quite aged, and when flooding occurs, it leaves black water stains and causes significant property damage. also, since the water supply connects all units together, whenever plumbing maintenance is needed in a single unit, water gets shut off building-wide for the entire day. This happens at minimum once monthly, sometimes as frequently as weekly. Air conditioning presents another major challenge. The building's entirely concrete construction means it absorbs substantial heat during summer. Running the air conditioning around the clock during hot months is essentially necessary if the system operates properly. In our unit, the air conditioning thermostat was faulty—the display might show 80 degrees, yet you'd need to set the cooling target to 60 degrees to feel any effect. Finally, mgmt has shown little empathy despite being aware of these issues for years. They constantly make excuses to dodge repair and damage payments. They either blame tenants or simply say, "if you're unhappy here, leave." Residents have attempted multiple times to organize collectively, but mgmt ignores these efforts and has even threatened eviction against those who try to advocate. Don't move here!”

“Resided here between 2017-2022. Pretty solid option when stacked against other residential buildings and homes. My studio unit was roomy, offered a pleasant view, and had a respectable bathroom size. The facility includes a pleasant fitness center, swimming pool, and hot tub. The value for money is solid. I've previously resided near USC in a residence that was considerably worse. Conflicts with other residents were infrequent. The sound control is solid, so neighbor disturbances shouldn't be much of a concern. DTLA is an exciting district to reside in. I'd recommend grabbing a studio if you have the opportunity.”

“Lower levels up to the 7th floor tend to be relatively peaceful. Yet, higher floors in the section facing the freeway suffer from significant highway sound that the structure doesn't adequately muffle.<br><br>The cooling system sometimes struggles to reach comfortable temperatures.<br><br>Impressive vistas overlooking downtown.<br><br>Even with security personnel on duty, there have been incidents of muggings involving knives and firearms in the parking district. Vehicle break-ins have happened multiple times.<br><br>Outside of garage-related incidents, I'm not aware of any safety concerns affecting the units themselves.<br><br>When the water features shut down in the evening, residents on floors below the 7th experience considerable sound disturbance.”

“I have resided in Promenade Towers for nearly 4 years, and I will miss it when I go. Given the cost, the layout of my one bedroom unit is fantastic. I would absolutely consider it a delightful home for me, though it does have certain issues. I view them as manageable, though. PROS: The storage space in the residing/dining room is expansive and great for various storage purposes. The solarium is a distinctive element that gives the unit Brilliant and spacious feel. There's abundant counter and storage space in the bathroom & an enormous closet in the hallway that's another big plus. The most impressive feature is the CALM AND TRANQUILITY I have consistently enjoyed here. Having an unit that opens onto the interior courtyard is a significant benefit. The front desk (while not always the most efficiently run) accepts all deliveries and leaves you a notice at your door. You are able to retrieve your delivery anytime during the day or night. The recreational pool is spectacular and gorgeous. The entire courtyard is a delightful space to spend time in, every corner and I appreciate it more and more with each passing day. CONS: The lot has tandem spaces and you must constantly leave your key with the valet, who occasionally will relocate your vehicle to another positioning and it won't be in the same spot. It's manageable, but I have had instances where it's taken me and the lot staff 20 minutes or longer to track down my vehicle. The landlord shuts off the water FREQUENTLY - typically several times monthly - with under 24 hours advance notice, though it typically happens during regular business hours. The fixing crew - while quick to address issues - lack expertise and fixes often need 3 or more attempts to work properly. Nevertheless, following several unsuccessful fixing attempts on appliances, they will usually provide a replacement, so it's acceptable overall. Visitor parking is limited to weekends (otherwise hourly fees apply). OVERALL: The cost is Ancredible & fair. The features aren't ultra-high-end but are quite useful and superior to standard, and all things considered the community is clearly well-kept. I was truly able to build a home in my space, which is meaningful.”

“This building is infested with roaches. Management lies and insists only a small percentage of the units are a problem. The rent is cheap for good reason. It is common to see dog feces in the hallways. The stairwells smell of urine. You have been appropriately warned.”

“This place claims to offers secure facilities and parking services but has no cameras in the parking garage and the parking staff will ignore any possible break-ins. There&apos;s also a serious roach infestation that the staff ignores only doing cheap pest control services that don&apos;t work for more than one day”

“I lived here for a few months and hated every second of it. Where should I even start&hellip;..? The lack of professionalism this place shows is astonishing they are still open. From my personal belongings catching on life from other residents, a new bug problem everyday, shady workers ( have had multiple things gone through and taken in my car daily ), any and all concerns addressed to them where never handled, most of the time they just laughed at you and told you it&rsquo;s not there problem. Not to mention the absolute disrespect from Flor and the whole management team here is astonishing. I&rsquo;d never recommend this place to anyone!!”

“I am a current resident of Promenade Towers, and I have been living here for 2.5 years now. I have lived at several apartment complex in my life but have never come across a apartment complex as bad as this one. Where do I even start. 1) I have filed many tickets for fixing the AC and it never gets fixed and breaks after every few months, due to this i have had to pay extra money on Electricity. 2) Has a HUGE ROACH problem! Have to deal with the pest control every 5-6 months, it&apos;s a hassle to take your stuff out of cabinets every few months 3) Other residents keeps parking in my spot and after complaining several times, no action has been taken and they always say we will take the complaint but we can&apos;t tow the car before 3 warnings, and every time it&apos;s the same excuse. 4) I have had other apartment people vandalize my car by putting some butter/sticky stuff on my windshield. Which i complained about and nothing happened 5) LACK OF SECURITY - I bought a new car and in the span of 2 weeks my car&apos;s catalytic converter has been stolen twice. I paid for the first one on my own but the 2nd one I am not going to pay, the management will have to pay for it due to THEIR LACK OF SECUTITY. 6) When you complain to the management, no response is received till you threaten to complain about them. But even then they will just call once and say oh we understand your pain but no action is taken besides that. 7) People are so nasty in this community that they throw trash out the windows to my balcony, i have complained about this too but i still get trash in my balcony, they offered to send a cleaning lady to clean the balconies twice, but i have not yet seen anyone come here to clean even once. Living in this apartment complex is harassment and I would never recommend anyone living here!!! BETTER PAY FOR DAMANAGES PROMENADE TOWERS, or my next step will be to sue for all the harassment and damages that you have caused.”

“Management sucks does nothing to help residents. Never helped with maintenance, they don&apos;t return calls. Avoid this dump at all costs any apartment is better than this place. All they are is money hungry.”

“The horrible place ever, but the worst part is dealing with the management. Beware when you move out, I&apos;ve called them multiple times to figure out the moving out date, and I gave them the notice as they advised me, later they told me that they will charge me one more week due to my lease contract, then I saw the amount past due on the web and called them, then they told me it is the credit I should get it back not how much I owe them and they told me they will send me a check and I think that was little over $300. I have been following up with management via email to get the rest of the deposit money. They never returned the email. A month passed after I moved out got a phone call from a debt collector contracted with Promenade tower, saying that I owe them money around $500 after they have taken all the deposit, and the reason was an early termination penalty. I get that it is business and all, but you will need to learn how to be a better human being. You conned me, I will not take this to the court for $500, but you know what you did, so shame on you.”

“Its filthy, no matter how much I cleaned, the bugs came back. Super disgusting if you have a medical condition like my neighbor does, and you can&apos;t clean up fast enough. Got to end my lease early thank god.”

“I moved here 10 months ago. -First when i looked at the place it looked beautiful because they only walk you to the apartment and show you the pool on the way. -The pictures of the pool on their website its very old picture. now the hot-tub is brown. i wouldn&apos;t even use it. -Have been to the gym once to try it out. i never seen that kinda of machines anywhere. They haven&apos;t changed them since they build this building. More than half have been broken since I moved here. -If you are looking for a nice pool to relax and a nice gym to work out make sure you go somewhere else. -Parking is $75 a month . Guest parking only on weekend for free or 6pm to 2am. other than that have to pay $2 for every 15 minutes. -The apartments from the inside are very beautiful so if you looking just for an apartment to live then i recommend it but if you looking for a good &quot;Luxury&quot; living this is far from it. -I seen a lot of reviews about water. And now I see why, cut water at least once a month. Also the shower water is brown every time u turn it on. -Cockroaches all over the kitchen and the bathroom. No matter how clean your place is. They come from the sink or outside. I asked them to spray it and they did, I came back at night to find at least 10 cockroaches in the sink, I submit another work order for them to spray it and I got a phone call from the office telling me it is normal to see more bugs after spraying your place and that they will go away and that I should wait another week to spray it again because if I spray it now they get used to it and it wouldn&apos;t kill them. Mind you I sprayed my place twice already but no hope. -Maintenance have not been a problem inside my apartment. fast service -the 110 freeway right behind the building. one block to get on -Laundry on every floor (one machine) -there is small store if you need anything and you don&apos;t want to leave the building -The parking staff very rude. -Also there is small coffee shop -Beautiful view of down town -Would i recommend this place to anyone? NO. Because it is not a Luxury apartments like they say and it is not for sure . it is just an apartment. 2 more months and I&apos;m out.”

“The worst management ever!!! They lie and they just want to charge you fees. I hate talking to them and I am leaving before my lease ends. Roach problem.. it is disgusting. Please trust the reviews and do not live here.”

“HUGE COCKROACH PROBLEM (COCKROACHES SPOTTED DAILY). PLEASE READ BEFORE CONSIDERING LIVING AT THE PROMENADE TOWERS. My roommate and I moved into the Promenade in August of 2015. We started to see cockroaches show up around November 2015 and have been dealing with them ever since (it is now March 2016). Our apartment has been &quot;treated&quot; in one way or another probably close to 10 times, and my roommate and I still end up killing a cockroach or two every day. For several of the treatments, we have been required to empty all cabinets in the kitchen and bathrooms (1-2 hour process) and restock everything once the treatment is complete. Since we kept needing weekly treatments and the process took so long, our short-term solution was to keep our stuff out, resulting in our kitchen being sprawled out on our living room floor for several weeks at a time. When we asked management for possible compensation for the reduced standard of living we have been experiencing, we were denied. Their stance is that since they are acknowledging all of our requests for additional treatments, their hands are clean. Believe me, I understand the price looks nice. It is definitely one of the cheaper places you can live while still being close to Downtown. Growing up in the countryside, I thought I could handle a couple of bugs now and then (I was aware people had roach problems here before I moved in). But the problem is so much worse than I could have ever imagined it. We have been dealing with this roach problem for over 5 months now, and it appears that we will be dealing with it until we move out in August. Management is frustrating beyond belief. Please, please, PLEASE don&apos;t make the mistake I did and disregard the negative reviews. Once you see the first cockroach, it will already be too late.”

“It is a terrible place. It is full of insects and roaches, very ugly!!....the ladies in the leasing office are kind and nice but some of the ones in the mangement office are rude and aggressive, I don&apos;t recommend this place at all.”

“This was my second apartment experience in downtown and slighter better than the first. But bad nonetheless. Moving in and moving out was a bite in the butt. Paperwork took forever to get through and somehow we kept playing phone tag as whenever I called they were either out to lunch or gone for the day. Moving out was even worse with added paperwork for inspection and whatnot. Elevators were slow and always breaking down. Sometimes you&apos;d find the occasional garbage or litter that someone from the other units (probably from a party or something as this was common on weekends) drunkenly misplaced. My friend lived in the apartment as well and their tower was worse than ours (I lived in South, my friend was in North). Some hallways smell like weed, some smell like dog piss (I thought no dogs were allowed?) Some just straight up smell weird and funky. I didn&apos;t have any bed bug or roach problems when I lived there. Maybe saw one roach out of the time I lived there. But a major problem was ALL OF THE DUST FROM THE FREEWAY. OMG SO MUCH DUST AND DUSTY AIR. I was on the upper floors and that ---- drafts in from the windows if you like to windows open, which you kind of have to during the summer since those rooms get SO HOT. And forget using the AC cuz that thing is E-X-P-E-N-S-I-V-E. and takes forever to actually get the room cool. The atrium was cool, but wasn&apos;t really necessary. It was cool to have when you have friends over and they want to smoke but are too lazy to go outside (and too sketchy) but other than that, pointless. Especially since the flooring is carpet so you can&apos;t even put plants out and it&apos;s not a patio so... yeah no point. Parking attendants were nice and after a while they remember you and your name. Very fun to talk to and they helped cheer up my day when I came home from work. If you don&apos;t have a designated parking spot, YOU WILL SUFFER. I had to wait 6 months for my spot and we had two cars (me and my roommate drove separately) and by the time we got it, it was pretty much pointless. The walk from the parking structure to the actual apartment building is FAR and sucks so bad if you have a ---- ton of groceries. Also, it&apos;s the whole front-to-back parking so if you want to go out and your roommate parked on the outer parking, you will have to go through the trouble of moving their car and then moving your car, then re-parking their car. UGH. The guy with the parking spot next to ours had two spaces (you can only get designated parking if you have two cars) for ONE FRIGGIN CAR. and what does management do? Nothing. They don&apos;t give a ---- if you&apos;ve been waiting for months cuz some rich ------- who can pay for the two spots will take the spot just to be a ---- and you can&apos;t do anything about it. I saw this with a lot of parking spots actually, but then again the parking situation never seemed to be regulated so eh. Laundry was ok. Never really had a problem. Don&apos;t leave your stuff in there too long though, or someone WILL STEAL YOUR STUFF. Also some people don&apos;t take care of the laundry room too well... bunch of gunk stuck in there sometimes. You have to be careful. Overall, it was okay for the time being but not worth it for the price. Take your well-earned money and live somewhere else.”

“Bed bugs!!! Bad management and horrible manager. Very angry parking staff. Roaches everywhere.”

“This must be what living in the ------ feels like. I am writing this at 11:45pm getting ready to sleep while the people on the third floor of the South Tower are blasting their hip hop music and having a loud party. I called security an hour ago and they say they will handle it but I don&#39;t think they ever went over to tell them to keep it down because the music is louder than ever. The reason why I&#39;ve been here for 2 years is only because it&#39;s the cheapest I can find close to downtown. But this noise thing is the last straw and I will move in a couple of months for sure. Roaches&#44; ants&#44; and the occasional beetle-like bugs that craw everywhere. Not to mention that the plumbing has overflowed twice within 2 years. I come home from work and I find dark dirty water coming out of the kitchen and bathroom sink and onto the carpet. What&#39;s funnier was right after the second time it overflowed they decide to send me a notice to raise my rent! The parking attendants use to be the one bright spot in this complex&#44; but ever since they hired new attendants it has gone downhill. You have to give them your key since sometimes you have to double park. And when I give my key to them I get dirty looks from them because they were too busy listening to the radio or watching tv and didn&#39;t want to be disturbed. WTF? Also don&#39;t walk outside the South Tower at night&#44; people from the upper floors of the South Tower throw eggs over the building as a practical joke.”

“Moved in 2 months ago and I&#39;m counting the days until my lease is up. Cockroach infestation is out of control (my apartment is clean but they crawl in from the hallways...I can see them come inside so when I&#39;m home I stuff a towel under the door but can&#39;t do anything when I&#39;m not home). Today I&#39;ve had no hot water for 2 days. I called about this 2 days ago and the management office said they&#39;d send someone but nope. I called emergency maintenance but apparently no hot water for now a 3rd day is not considered an emergency so I have to wait to call from 8am-noon or 1pm-5 tomorrow to hear a BS answer about why no one can fix it then possibly wait until next week until I have hot water. In the meantime I shower at a friend&#39;s house. Parking is valet&#44; it sucks. Guest parking is even worse. While it&#39;s available&#44; they have to leave by 2am or pay $3 and past 8am it&#39;s something ridiculous like $1.50/ 20 mins...so careful with overnight guests. Visiting you can get expensive. There are no laundry &#34;rooms&#34;. There is ONE washer and ONE dryer PER FLOOR!!! so your typical &#34;laundry day&#34; becomes a &#34;laundry week&#34;. Yes rent is cheap but it&#39;s not worth it. The cockroaches alone are irritating especially if you&#39;re a clean person. One more thing. In the South Tower there are 3 elevators but only 2 are functional. When you tour the place they&#39;ll tell you that they&#39;re working to fix it...I&#39;ve been here for 2 months and have yet to see it &#34;fixed&#34;.”

“This has been the worse year at Promenade in my 12 years here. I&#39;ve seen more roaches&#44; the elevators have been down more than ever&#44; and despite them trying to make things better by replacing the evelators&#44; the one they are replacing&#44; is still down after 4 months. What if there&#39;s an emergency? That&#39;s what happens when you hire the lowest bidder&#44; instead of the better company. There was no water for six days while they tried to make things better but it was a bit too much for someone who works from home. The pros;the staff is friendly and ready to try to work with you even though I don&#39;t trust the property manager as far as I can see her. Also not sure why there are not people of other ethnic groups who are employed as staff. I am not being discrimatory but it is a bit suspicious. I was told by residents who have been here since the late 80&#39;s and early 90&#39;s that it was a beautififul&#44; well kept community with a multi-ethnic staff. And now there&#39;s rumors of mold. Do your homework.”

“so many cockroaches. i live above the 5th floor in the north tower. can&#39;t wait till this lease is up. the leasing office will make you think they are helping. if you don&#39;t believe me&#44; just come in and ask for theresa&#44; beth&#44; or beatriz. ask them if there is a cockroach problem. they&#39;ll tell you &#34;the rain brought them in to the first floor&#44; but we have a regular inspector on site every monday who sprays the common areas. if you do see any activity&#44; we can schedule them to treat your apt.&#34; dewey pest control will come in and spray the apt&#44; each and every time you notify &#44; but that won&#39;t help. find more reviews about the cockroach problem on yelp. there are other problems&#44; but this is the worst of em.”

“The Pros: - Probably the cheapest place downtown -Most of the parking attendants are friendly -Road noise is minimal&#44; even right next to the 110 - Apartments are spacious The meh&#39;s: - I live in the 2nd floor and I&#39;ve only seen 1 roach in 2 years The Cons: - They turn off the water a lot during the day Mon-Fri (problem if you&#39;re there a lot&#44; I&#39;m not so it never bothered me) - The laundry facilities are in convenient in the West Tower & limited in the North & South Towers - Parking is a pain if you don&#39;t have a reserved space - The walls are pretty thin and you can hear people in the pool if your apartment faces the pool - No dogs allowed but some peoplehave very yippy dogs”

“Just moved out of Promenade to go elsewhere downtown. Water is turned off about 3x/month during the day for repairs. As someone who works from home&#44; this is a major issue. The elevators are extremely slow&#44; and parking is a huge pain. Laundry machines (specifically the dryers) are not adequate. Guest parking staff is unreliable&#44; especially early morning or late night. Overall this is a mediocre complex for a great price. You get what you pay for! Another warning--management WILL try to screw you out of your security deposit. Cleaning fees&#44; painting fees&#44; etc--whatever they can get&#44; even if the apartment is clean as a whistle when returned.”

“1.) I live on the 12th floor and there are still cockroaches 2.) Plumbing is shut off twice a week for 10 hours. That means no showers&#44; no bathroom&#44; nothing. Might as well live with the bums outside. 3.) Get your cars dented up in their parking lot. 4.) Management doesnt care that they turn off plumbing twice a week. Do not live here. It is like a section 8&#44; low income&#44; projects building. Dont get fooled by the fountain and the swimming pool. This is sucks.”

“We moved in here late December 2009. Floor 12. Between placing our deposit and signing the lease&#44; I found this site and was a little worried. So I peppered my leasing agent - Theresa - with questions as I made my two rounds looking at the apartment and the property. She was candid&#44; complete and fun handling all my questions. She&#39;s been here a while and really knows the place. We are quite satisfied with our choice. The apartment was completely fixed up before we moved in. It was admittedly left a disaster by the prior tenents. We trusted it&#39;d be fixed up. New carpet&#44; new paint&#44; new appliances&#44; new bathroom fixtures now. They did a great job. Maintenance requests are typically handled next day. The guys are professional&#44; friendly and competent. Parking was an adjustment&#44; initially having to leave keys when blocking another car. However&#44; the parking company and staff were replaced around Nov 2009. I&#39;ve experienced few of the problems that were so common before. We have 2 parking spots&#44; and it took 6 weeks to get moved up to the reserved area. In that time&#44; if we came in late&#44; we would on occassion have to park on another floor&#44; and the car would be moved over night. Though it can be confusing to leave your car in one spot and find it in another&#44; they have a good system. You always go to the same spot on floor 3 to ask&#44; and they give you your key (it&#39;s often moved to floor 3) or less often advise you where to go. The new staff is friendly&#44; competent&#44; and very sensitive to making you wait for keys. I.E. they run&#44; hurry&#44; avoid chatter - whatever get you your keys or move the blocking car as quickly as possible. Water has not been turned off in the past 7 weeks that I&#39;m aware of&#44; and I work from home. Hot water has been no problem. It&#39;s typically here in a couple seconds - unless it&#39;s 4am. Then it can take a minute... The pool area is really nice. Can&#39;t wait &#39;till it&#39;s warmer to fully utilize it. The view from the South Tower on the South side rocks! We&#39;re at the end of Los Angeles&#39; Financial District and it shows. Roads are big&#44; clean&#44; very well managed. The area seems very safe to walk at night - and we do. Access to the freeways is great - once you learn which exits to take&#44; ramps to use&#44; and which streets do (2nd) and don&#39;t (1st) connect to Figueroa. 4th Still confuses me as 101 S is OK&#44; but coming on 101 N the 4the street exit takes you over Fig... Bugs have not been a problem. I saw one little bugger a month ago&#44; and nothing since. Time will tell. We are on 12&#44; one review recommends being above 11&#44; so maybe that does make the difference. Front desk security people are also good. Basically&#44; staff in all areas seem to treat you like a customer - meaning they treat you well. Re inspections&#44; none since we moved in. Again&#44; We&#39;ve only been here 7 weeks&#44; so cannot attest to long term. Maybe 2009 was just the year... Closet space is good - especially compared to 1920&#39;s duplex I just moved from. Finally&#44; re noise. Never from other apartments. We&#39;re on the corner of 2nd and Fig&#44; the ambulances / fire trucks from the station at 1st street can be loud with the windows open. Closed&#44; they&#39;re no problem. And lots of people find it fun honking their horns going thru 2nd street tunnel. Likely not issues unless you face Figueroa and have your windows open.”

“ive been living here for about 6 months ...im not a messy person&#44; everything is usually clean and in order yet ive seen a couple too many roaches and other... insects =[ And whats the deal with shutting off the water without any notice and then when i call about it there so rude! also how many inspections can an apartment have in less than a month i swear the first couple weeks here i always tried to get out super early in the morning so i wont have to wake up to a loud siren for fire/smoke detector inspection? god and the dam parking structure sucks ---! i park outside where the meters are cause i can not deal with those imbeciles ruining my car! on the bright side rent is cheap theres a mini market for these apt. but everythings overpriced TT”

“I&#39;ve lived at Promenade Towers for five months and management has inspected my apartment at least three times (one management inspection; one fire sprinkler inspection; and a smoke detector inspection). There has been one fire drill where the tenants must vacate their unit. It has been such a pain living in the apartment because of the inspections. Management has entered my apartment without giving the required 24 hour notice to make repairs that I requested on two occasions and to make their own repairs on one occasion. If you value your privacy&#44; this is NOT the place to live. Parking is hard to find in the parking structure after 7:00 p.m. on weekdays.”