Tenant Reviews for 25 W Randolph St

My daughter recently filled an application to rent an apartment at Marquee Block 37. She was asked for a guarantor. I completed the guarantor application, including income info etc. However, then their system asked me to link my bank account electronically for "income verification." I proposed that since such electronic linking is a security concern, can I provide copies of paystubs to confirm income. This was not accepted by the management office and they proceeded to cancel the application. On top of that they refused to refund the application fee. BE VERY CAREFUL WITH SUCH BUSINESS PRACTICE WHERE A BUSINESS ASKS YOU TO LINK YOUR BANK ACCOUNT TO THEIR SYSTEM. In this day and age of cyber security breaches, this is an awful business practice. I encourage Marquee Block 37 management to wake up and reconsider this business practice. In the meantime, we will not touch their apartment consideration with a ten foot pole.

I never write reviews, but I feel I need to warn other renters how truly horrendous management of this building is. My washer/dryer was defective the entire time I lived there (under a year). Even on the delicate cycle, clothes were completely beat up, with seams coming apart. I was hand-washing everything except for sheets and towels. I submitted multiple maintenance requests, but they were unable to address the issue (understandable as it is Covid times). When management emailed to renew my lease, I responded that I would be interested in renewing IF they replaced or fixed the washer/dryer. No response. When I reached out to arrange logistics of my move out, they said I did not give them notice, and billed me for the entire month, instead of half the month when my lease ended. I tried to explain the situation with their email and the washer dryer, but management would not even give me the courtesy of a phone call. Despite the broken washer dryer, I paid my full balance through the end date of my lease and moved out. Marquee Block 57 has sent the additional half month of rent to a debt collection agency, threatening to hit my credit score. This is the first time I've ever encountered such unprofessional, outrageous behavior from a management company. The building itself seems like a standard high rise in Chicago - if you ever need to deal with management, tread very carefully and make sure you protect yourself legally. My guess is you can find an equal or better building with better management.

WARNING: Do not move in here at all costs. Management is one of the most unorganized and careless individuals that I know. I had problems with them from the moment I moved in. I signed a lease for a unit on the 37th floor and a few days before move in date they told me there was a leakage (in a new building which makes no sense) in my unit so they gave me another temporary unit and did not offer to cover move-in costs since I had to move twice. I ended up staying at the unit I did not sign up for. The amenities in this building break often and it takes months or even years to repair. A good example is the rooftop hot tub which I only used a couple times since it was broken for over a year and my lease was for 15 months. The steam room also breaks often and sometimes takes months to repair. The building is not kept clean. There are dirty walls and stained carpets all over every hallway. Airbnb is popular in this building. Anyone can rent some of their units and the people that use Airbnb are often rude, dirty and careless. Package room is open from 12-8 only so if you work early morning and come late night forget about getting your package. Also, if you ever need to extend your lease they will purposely extend it a few days even if you move out before so that they can charge you extra for the days that you were not there ($500 charge for me). They will even disconnect your cable and electricity without notice which can cause you to lose a lot of money if you are a business owner like myself. Bad experience and over priced. Does not help that state street is really loud, so expect the bucket boys to entertain you all year around. I would rather live in Gary Indiana to be honest.