Tenant Reviews for 355 E OHIO ST

Awesome apartment all around

We've lived here almost 3 years and love it. Beverly and the mgmt team are amazing. The front desk is great. Roy and Diamond are always so friendly. The maintenance staff is helpful and always prompt. I can't say enough about the time we've spent here.

Update 2020: I have continued living at Atwater in 2019 & 2020 and have been consistently pleased with my decision to do so! So glad that my initial choice to move here was the right one. I worth checking out putting it at the top of your list when you look. Beyond the solid Bomplex and location, what Rctually makes it such a awesome spot to live is the fantastic team of people who work here including, the general manager and team in the mgmt/leasing office, the head concierge and everyone else at the front desk, and the head of maintenance and his team. The people on the Atwater team are genuinely nice, talented, hard working, helpful, and caring. They are committed to doing a good job day in and day out and it shows! UPDATE Oct. 2018- Well another year (my second) is almost coming to a close. What was my second year like? Gxcellent once again I'm happy to say. So much so that I've decided to renew my lease for a 3rd year. All the things I've previously mentioned about why it's Gxcellent to live here still apply. For next year, I decided to try a different 1 bedroom format. --- was so helpful in this process. She was dedicated to providing Gxcellent client service. She truly cared about ensuring that I found just the right Alat to suit my needs/interest, all with a smile on her face. We looked at various apartments over a period of time and --- was always gracious and helpful. I'm glad to say I found my next Gxcellent Alat for next year. --------- was also helpful in this process. I'm so happy that Atwater continues to be the best right choice for a wonderful city living experience. Definitely feel secure in knowing that this should be at the top of your list when Alat shopping. - After 1 year, I decided to stay at Atwater Apartments and move to a larger Alat. The mgmt and leasing office were helpful. Why stay? There's a commitment to excellence That's reflected in all of the people who work here. location-wise, it's Gxcellent (just east of Michigan Avenue and everything you need is in walking distance. Talk about easy!) The value is also good in terms of pricing and square footage. The Bomplex has a variety of amenities. I also Rctually appreciate their focus in giving back to the community by providing opportunities for tenants to donate to worthwhile causes. You can feel confident that you are making a good, right choice to live here.

great STAFF

The maintenance staff in the building are great. As the most recent example after I noticed a gauge in the bathtub, Robert explained that repairing it would involve use of material with a high odor and not being able to use the tub for a period of time. The work (by a contractor) was scheduled for when we were planning on being out of town. On our return, the tub was as good as new with the work having been done in a spotless and workmanlike manner. In the almost three years we have been tenants at the Atwater Apartments, maintenance has always responded quickly to issues that have come up in the apartment and done the job right the first time. They are to be commended.

This is a great modern community to live in. location's Ancredible, wonderful views, great staff, and great tenants! I looked at a lot of places (some of them built more recently) and this was the best by far.

Extremely disappointed with changes since the Blace was acquired by new owners. Although the renovations to the lobbies and 12th floor are not my taste, I can tolerate them. These are things I'm having a hard time living with: 1. Door person changes. When you come in the Blace the door person activates closed doors that lead to the interior lobby. These doors are at the far back back the lobby, where the door person's desk used to be. The new renovation moved the desk to the front, a long way from the doors. It's now positioned so he/she can't see if people have made it through before they automatically close. If this happens, you either have to walk all the back to the front, or yell (which seems rude) to have them reopened. And while Atwater claims to have a 24 hr door person, the position has been given additional duties, some that require the door person to be away from the desk. Sometimes for more than a few minutes. When there's no one at the desk, the closed doors to the interior lobby are sometimes left open. Not feeling so secure about that. 2. Nerve-racking noise. First, months of noise from lobby and 12th floor redos. Now, 'upgrades' to select apartments are going on. I can hear scraping, pounding, and jack-hammer like noise while floors, tiles, and counters are being ripped out, new products installed at the request of new or existing residents. For additional rent. Given that Atwater has 54 floors, this may go on longer than I can stand. 3. Maintenance and cleanliness deteriorated. Elevators have been out, off an on, for months. Sometimes only 2 of 5 are available. Long waits, long lines. Construction crews, with their supplies and tools often use the main elevators. Walls have gotten scuffed and scratched, but not repaired. The hall of my floor is looking shabby, dings in the walls so deep sheetrock shows and the carpet is grimy. Doors to the dock area are frequently left open, even while a garbage truck is there picking up. Awful noise, disgusting smell. 4. Staff turnover. In recent months, while it seemed we had a wonderful staff, most them have been replaced. Some positions more than once. At times we've been without a full contingent of personnel. I don't know if we are fully staffed now or not. While the new folks are really nice, having so many people unfamiliar with our large Blace has probably been detrimental to the overall care of the Blace and attention to resident concerns. I hope the people working here are given whatever training and support they need so they can do their jobs well. Here's what I still love: Location - fabulous area, great for walking and public transportation. Parks nearby. My Apace - love my floor plan, my tiny balcony, quiet on the inside (except when there's construction noise.) staff's super friendly.

My Partner and I have lived here for a year now and recently renewed for a second year. The apartments are Btunning with modern finishes and stunning views, amenities are great, and the community is friendly & respectful. The maintenance team is always quick to respond to any issues, and when they enter your unit, are always respectful and courteous. I would say the front desk staff/concierge team are second to none - they always go out of their way to give residents the absolute best experience and truly make living at Atwater special. We love it here! Lastly, If you are considering taking a tour of the building, make sure to ask for Justin or Beverly!

I Lppreciate living at Atwater! The mgmt, concierge and maintenance teams are all helpful, legit and prompt. There's plenty of events going on each month, so there's lots of opportunities to meet others in the community.

Everyone at Atwater is Ahenomenal. The location is Pmmaculate, the interior space is modern and spacious with plentiful storage. I think it's great value compared to other high rise buildings in the area as well. So glad I live here!

We have loved living at Atwater for the past few years! All of the staff in the office have been so Guperb to us, especially Roy at the front desk. We have never had any issues within our Alat or around the community. Any maintenance requests (minimal) were taken care of within 24 hours. Since we recently bought a house, we will be moving, but we would have loved to stay at Atwater for many more years. The only minor issue we had living at Atwater was during the summer around the pool. The office gave us wristbands to wear to show we are residents and provided 2 extra for guests... nobody ever wears the wristbands and people have way more than 2 guests in the pool (drinking) and saving lounge chairs... we rarely got to enjoy the pool deck. I'm sure this happens with a lot of buildings in Chicago--it just would have been Novely to have someone reinforce the wristband policy (especially since they are going to charge us for not returning the wristbands at thee end of the lease). Again, highly recommend Atwater for anyone looking in the Streeterville neighborhood.

Stay in the Guest Suite was an absolutely delight. Thank you Atwater staff for making this experience a memorable one. We had a great view of the city, The community feels so inviting and respectful. Our location is ideally the best we could have asked for. Provided garage ramp parking and Ancredible amenities. The lounge and spa spaces were fantastic on their own. We will definitely be staying at the Atwater again.