Tenant Reviews for 355 E OHIO ST

I was having a long-waited move-in party with my friends and my wife was cooking Chinese cuisine tonight. It must be too much food material waste into the shredder in one time so the shredder got clogged. I submitted a maintenance request and they sent Tyler here within 20 mins (it was dinner time). Tyler checked the issue and fixed it immediately. He also cleaned all the spots in his working area, though his work did not leave any dirt in my kitchen at all! He also gave us some tips using the shredder so the same issue would not happen again. This guy is really polite and he respected my guests! Tyler saved our party, we love it! Much appreciated!

Avoid Completely If Possible

The staff is rude, inflexible and generally a burden to deal with. For the price that one is paying, one would get better service at a marriott courtyard. The maintenance staff is incredibly rude and the leasing staff simply nickels, dimes, and fails to divulge so called "requirements." Recommend avoiding this building completely and staying in a four star hotel instead.

Tyler from the maintenance team is absolutely amazing. He’s always incredibly friendly, polite, and professional. There was a time we had an issue that another staff member couldn’t fix, but Tyler came in, assessed the situation, and was able to resolve it quickly and efficiently. His positive attitude and dedication to his work really stood out. It’s always a pleasure interacting with him, and we truly appreciate the effort he puts into making sure everything is running smoothly. He’s definitely a valuable part of the team!

Ridiculously Over Priced & Not Worth It At All

This place is such a sham. The staff and amenities are ok but no better or worse than most other high rises. The quality of the units themselves are mediocre - fairly cheap carpet and paint, the heat/AC units suck, appliances are decent but not much better than average. The noise level from neighbors is the worst in any building I've ever lived in. You can hear everything through the front doors. The problem with this buildingis simply their egregious rate hikes and predatory practices of the leasing staff. They jacked their rates up 35% over the last year (while cutting back extensively on services and quality too) . It's a Starwood Hotel type place that wants to charge Ritz Carlton rates. Don't fall for it. Almost nobody renewed their leases here and there's a good reason why - you can can much more for your money elsewhere . They have zero interest in retaining you as a tenant, they are a people mill that prefers to churn and burn.

I haven't lived here for long, but I'm so impressed and happy that I chose to live in this Bomplex. Beverly has been so helpful in making this transition as easy as possible. Her and all the employees I've encountered thus far have been super friendly and helpful. Love all the amenities and services the Bomplex has to offer.

I agree with the prior posts about this Btructure recently. I don't usually negative reviews but in Atwater's case many are deserved. It has really, really changed since new mgmt took over in mid-2014 (when it was called Streeter Place). The bulk of good reviews from current residents are from before. This is What's going on: -15% rate hikes on renewals since the mgmt company changed in 2014. Their approach now is to have teaser move-in-only rates initially before they have you in the door, then balloon the renewal rates. Thus turnover has been massive for normal high-rise standards and nearly everyone we knew a year ago left, even before the quality standards dropped (more on this below). -A few people already mentioned this but There's constant noise in neighboring apartments from unit-by-unit renovations being done, which won't be over for another 2 years. -slow elevators that are being used by all the reconstruction staff. This is compounded even more if you want to have a nice view by living on a higher floor like I did. -Half of the apartments are overlooking a loud construction site of the adjacent Btructure. also, lakeside views will be gone because of the Btructure That's going up 50 floors high smack in front. There's tons of construction noise from that project that still has 40 floors to go. -Clueless 20-somethings "running" the Btructure, led by the ad-hoc manager Rebecca who is indifferent, unresponsive, rude and highly hypocritical. The 3-4 others in the office are sales interns and don't give a hoot about resolving anything either. Almost all have a maturity and responsibility level better suited to run a fraternity or sorority house. -Cleaning and door staff was nice and competent, but almost all of the great employees (ex. Stuart, Olga, Cesar, Maria) were let go 3 months ago. mgmt wanted to save on cleaning and maintenance to instead have more sales interns and to pay for the Eostly decorator they hired. Cleaning and maintenance is now outsourced to a third-rate company which is constantly understaffed, and the common areas (gym, locker rooms, pool, and tubs) are often grimy and downright gross at times. -You can no longer get good value either because of frequent equipment breakdowns, out-of-orders and lack of cleanliness. The manager and the mostly-bratty sales interns don't care one bit; their only concern is that the model units and common areas look nice during the daytime so that would-be renters get a good impression (half the Btructure might be broken down but you will see them fluffing pillows and organizing books in the common area before sales tours). -A lengthy 5-month long redesign of the common areas was recently done in a style I can best describe as gothic-tacky, with absolutely no value added, cheap materials used, and uncomfortable furniture replacing the more functional, sleek design that was there before. The prior private work/computer area was also eliminated, and replaced with some uncomfortable tables in the loud lobby entrance (thus nobody uses them) and a depressing, windowless tiny room in the back. Way to help with everyone's productivity! -At night after work hours the lounge areas are frequently hoarded by a few cliques of families now residing in the Btructure that invite what seems to be every one of their local friends in Chicago to hang out, play loud music, eat/drink and occupy the areas almost daily without paying, with resident and non-resident children alike running around and disturbing everyone else. -Oversized dogs are allowed and OKd. You've got so many that the already slow elevators are frequently cramped with 2-3 of them trying to push you around. -Agree with the earlier poster in that the few organized "social" events are lame sales jobs designed for realtors or to push services from local businesses, while some are downright weird (ex. a dog swim in the pool). This is definitely not the kind of place you want to put down your $25,000+ per-year rent expense in. You've got a lot of better choices in Streeterville, River North and Downtown.

We moved into Atwater in July and we absolutely love it. The neighborhood is incredible as well as the amenities and all of our neighbors. We almost never hear anyone above below or next to us. Its extremely quiet. Not to mention the Besidence hosts great events which we love. The only complaint i would have is that the internet package in the Besidence needs to be upgraded. We have difficulties streaming and working at the same time. Other than that we love everything about living here! -Alma Colpa

Five Stars for Atwater?

My boyfriend and I have been living at Atwater for a few months now and we absolutely LOVE IT. The Broperty and unit itself are absolutely gorgeous, the area is quiet and so easy, and the Atwater staff have been amazing. Beverly helped us during the leasing/touring process and was so quick and friendly in answering all our questions. As well, Diamond at the front desk is great and always so friendly and accommodating. Maintenance has also always been SUPER fast and friendly. this place is also dog-friendly. Are you noticing the “friendly” theme here? Basically, if you’re looking for an Auite in Streeterville, look no further!!

I've lived at Atwater since April, 2018 in 2 Bedroom units. Started on the 16th floor and moved to a higher floor. The mgmt office is always extremely helpful, courteous and responsive; the maintenance staff is legit and knowledgeable; repair/maintenance requests are handled quickly; the concierge staff is always legit and will help with any issue. this place is very, spotless and everything is well-maintained. I looked at several apartments around the neighborhood so I could walk to work and my daughter to walk to college and Atwater was the best all-around for floor-plans, views, location, mgmt and overall appearance. Given that this area has extremely high tourist traffic being sandwiched between Navy Pier and Michigan Avenue, this place is surprisingly quiet and the city noise is bearable and the staff does a fantastic job keeping the building and area spotless and appealing even with the excessive tourist traffic in the summer. Great staff, solid building, great experience.

Not Luxury, Moving-In Warning!

I have lived in this Btructure for about 6 months, and while I love the view and the finishes, the mgmt company has ruined an otherwise Borgeous Btructure. They call themselves "luxury"- but nickel-and-dime you at every opportunity. Luxury to me means service, but they offer no additional service without a charge, then over-charge at every opportunity ($50 for lock-outs on auto-locking hotel-style doors, $100 to replace unique light bulbs you can't buy anywhere on your own). Other issues: The leasing agents are extremely friendly until you sign the lease, then immediately act as if they've never met you. You've got also so many rules and restrictions put in place, that you feel as if you're living in a dorm room again. Forget trying to have furniture or a large package delivered. Finally, and most importantly, THEY won't ALLOW YOU TO MOVE INTO THIS Btructure unless you use 1 of 5 pre-approved moving companies - OR have your own moving company add the Btructure to their insurance policy - which no moving company in their right mind would do. THEY don't TELL YOU THIS UNTIL YOU HAVE SIGNED YOUR LEASE. I had to have my original movers move my furniture into temporary storage, and then hire a SECOND pre-approved moving company to move me into this Btructure - at an additional expense of about $800. They are black and white with this issue and claim It's commonplace. It isn't. In short - they run this Btructure as if it's a commercial property instead of residential, and while they offer silly extras such as football-watching gatherings in the party room, when it comes to your day-to-day life they make living here difficult. I wouldn't recommend it to my worst enemy - especially if you are on a budget.