Tenant Reviews for 441 E ERIE ST

Plenty of alternatives obtainable?

Solid space, but there prove to be numerous other choices throughout Streeterville worth considering. Be sure to shop around before making a commitment?

Avoid this residence at all costs?

One of the Wubpar decisions I've made; sound travels right through the walls; a nightmare for grad students who need to focus on coursework at home; I filed multiple complaints about my resident's noisy music and mgmt's response Wroved just "that's what happens in a high rise" But honestly, I've been renting apartments independently for a decade and feature never dealt with this level of sound from neighbors. Most of the foyer attendants (particularly the male ones) come across as incredibly unwelcoming. On top of that, they conduct random renovation work that echoes throughout roughly the upper 20 floors.

The building is not well maintained and management is not responsive. I've lived at Axis for a few years, but for the past six months things seem to get worse every month. Living here is now very frustrating. Note to Axis Residents also dealing with issues - I've been advised to report the building to the city of Chicago for failing to maintain the units https://311. Additionally, in certain circumstances, residents may be able to withhold or deduct rent based on the cost of repairs or reduced value of the unit due to the issue - https:// For those thinking of renting, you will face these ongoing issues impacting quality of life daily/weekly: Air Conditioning Broken & Not Fixable: Two of three air conditioners in my unit have been broken for a month. It took a month of work orders, emails, and phone calls to finally get the "answer" that they cannot be fixed and no replacements are available. Management is not willing to do anything to compensate for the issue and does not have a date for when it will be fixed. I was told there are several units in the building experiencing the same issue and there isn't anything they will do for any of us right now. Elevators Constantly Broken: At least one elevator is down every week resulting in very long waits. Frequently just two of the four are working. Management doesn't do anything, such as opening up the freight elevator for residents to use, to try to elevate the issue. Laundry Room: Many broken washers and dryers, resulting in clothes not getting drying (and submitting refund requests is useless) or burnt, constant puddles by the washing machines, and extremely long waits to get a washer and dryer.

Never, ever, ever, ever (!!!!) rent an apartment from this building. They’re the horrible in every single way. To tell a few: (i) the building has the rudest maintenance and security personnel, (ii) there is zero point of contact to submit complaint, (iii) everything is broken (laundry, fire pit on the roof etc.), (iv) the corridors have the weirdest smell …. list goes on and on.

This building discriminates against self employed people. Do not even try to rent from them. The leasing agents do part time at best and is not able to help in anyway if the lease application is not a straight forward situation. Very bad communication and follow up. The leasing office is rude and unhelpful.

Coming from out of state is difficult working with a business such as Axis which ran my card for payment of $500 which included an "application" fee as well as an "admin fee". In exchange for the $500 no goods or services of housing have been provided. I had verified my employer as current with relocation not being a barrier, had sent my delicate personal information as well as shared the means necessary to cover the amount of rent for an extended period of time things changed. I was told they wouldn't take the electronic format of documents although they had no trouble collecting payment of $500 from me electronically as well as submitting multiple documents electronically. I was told my forms were not up to standard and a demand for more documents after I had shared everything down to my social security card, ID as well as savings account information. It is disheartening that a professional business would take complete advantage of someone with the absolute best intentions and who is truly looking for a safe landing place. At this point, I am moving forward with the BBB as this company is truly taking advantage of people they are obviously considering vulnerable. I have requested my money back which was flat out denied although absolutely no services were provided and the feedback from this company became disrespectful. As a healthcare worker through the pandemic, my calling and heart have truly brought me to Chicago to continue my work caring for patients. I felt it imperative to warn others and to write this review as businesses such as Axis should be held accountable for truly taking advantage of individuals with the absolute best intentions to integrate into the prosperous, vibrant, and phenomenal community that Chicago is. Updated 4-26-2022 They will cancel instead of denying so they do not have to pay you a dime. As attached below a valued team member Michael has canceled my application. See the company is stating I canceled it which of course I did not but they have clearly used this terminology to their benefit. At this point I have not heard a response from this company, still am out my $500 and highly advise anyone moving to the Chicago area to look elsewhere for a place to call home. Updated: 4-25-2022 I reached out to the company as requested and was transferred to management. I left a message and have not received a callback. Still have not been reimbursed as indicated in response per company.

Live at Axis if you love ceiling leaks, damaged furniture, and unresponsive management. I've leased at Axis since 2019 and Group Fox's management of the property has steadily gotten worse. Building - Pros 1. Apartment views and skydeck views. 2. Proximity to Northwestern Chicago campus. 3. Friendly maintenance and concierge staff. 4. Apartment finishes are decent for a non-luxury apartment. Building - Cons 1. The lobby and ground floor frequently smell like sewage near the resident mailroom and elevator bank. 2. The elevators regularly break down. All 4 elevators were down in August 2021. 3. The laundry room does not have enough washing machines and dryers for residents. Different washing machines and dryers break down on a monthly basis. Group Fox requires residents to report these issues to a 3rd party contractor. 4. The hallways on each residential floors regularly smell like garbage from the garbage chutes located on each floor. If you lease one of the ‘01’ convertible studio units, you'll share a wall with the garbage chute. Your apartment will smell like garbage each time a resident forgets to close the garbage chute. 5. The AC and heating units in each apartment are old, incredibly loud, energy inefficient, and do not have digital thermostats. 6. The apartment walls are paper-thin, allowing you to hear your neighbors’ conversations, music, movies, etc. Noisy and distracting environment for students. 7. The ceiling in my apartment has leaked multiple times. Group Fox - Cons 1. Group Fox is unresponsive and dismissive of resident issues. I reported that my freezer and refrigerator weren't cooling properly in July 2021. Group Fox did not provide me with a working freezer/refrigerator until September 2021. 2. The ceiling in my apartment leaked in 2021 when I was out of town, damaging two pieces of my furniture. Group Fox claims they aren’t responsible for any damages. However, my ceiling leaked again in the same spots on 10/25/21. Group Fox still refuses to do anything about the issue.

We lived in this building for a couple years, and the staff always treated us as if we weren't residents there. Once we informed them we were leaving, they became unprofessional and rude often speaking with us in a short and aggressive manner. They did not offer any financial help for residents that lost jobs during the pandemic (there solution when asked was to suggest I sub-lease the apartment and downsize). When our lease was coming due, I ask if they would match any deals other apartments were offering and their response was that they negotiate leases (even though they were offering 2 months free to new sign-ons). Now lets talk about the actual building experience. Many, not all, but very many of the residents are young and incredibly entitled individuals. They are loud, rude and downright self-centered. So do not expect a warm and loving community experience. I also must talk about the elevator situation at this building. There are four actual elevator in the building, but in the several years I lived there, there was never a moment that all four worked at the same time. Most of the time only two were working and wait times to get up and down to your apartment floor ranged from 10 mins all the way up to 30 mins. This is not an exaggeration. I would not recommend this building to anyone, unless you want to live in an underfunded dormitory with very mean front office staff. (Maintenance staff is super nice).

I would like to warn and give tips to anyone who wants to lease at Axis under GroupFox management team with a team led by Jenny. DO NOT DO IT and here is why: 1. Laundry room: If you are lucky to find one that is working, it usually does not wash or dry well. Also, have seen where other tenants remove other tenants’ clothes and dump them on the top of machines 2. AC in unit: They are outdated and do not work. The maintenance says they cannot do anything else as All machines are refurbished and will have the same problems. They blow air that do not 3.Water pressure: This will drive you crazy as they have changed all the apartments water pressure from the faucets and bathtub and kitchen because of ceiling leaking and flooding 4. Concierge: The constant change of personnel driven away by the poor leadership and management by Jenny results in missing packages or being given other tenants packages and this is not in the busy season 5. If you rent any apartment under 44floor, expect that your apartment will be flooded at some point by water leaking from the ceiling from the apartments above. One of the reasons I transferred from 44th and went to the penthouse 6. Avoid 57th floor at all costs, if you love hearing loud screams and banging on the door all night, then you might like it. This is not your typical friends getting together, it is just one person in the apartment by themselves in either distress or on some heavy substance abuse. Security has come to the 57th floor many times, the management team was told numerous times that it has become a safety issue not only for the individual but the tenants around who are awaken with those screams and cries. It is not easy when WFH and not having a good night sleep. The only thing that Jenny feedback is “I will talk to the tenant” which has not worked because the issue is persisting. And if you ask to transfer to another unit and floor because of safety issue, you must upgrade to a 1 bedroom at market price because an upgrade to a convertible is not an “upgrade”. Additionally, pay an admn fee of $400 and start a new application. I toured an apartment and loved it wanted to transfer to. 5 days passed and I followed up to find out the apartment was rented the next day and no one contacted me. SO, this is it! The pandemic and not constantly traveling has made me hate this place. 7.Storage Locker inventory inefficiency: Earlier in 2020, I found out that my 2 storage lockers were accidentally completely emptied out and thrown away by the Leasing office when they were doing their inventory. These are lockers that I was still paying for every month and somehow could not figure out that I was still a tenant. They said that they sent me an email which they never proved to have sent me. I lost valuable items. No compensation and no could not get insurance credit because of it was a theft but rather negligence from Jenny 8. Jenny should not be managing this property because she is clearly unqualified for it. She is rude, unprofessional and all around a terrible human person. you can think of. Ask old tenants, maintenance, concierge. She has made many people’s lives here at Axis miserable. It is a shame that one person can make this place this mediocre. GOOD LUCK!

I was looking to upgrade my apartment at Axis to a one bedroom and was given a tour by Candy. She quoted me a much cheaper price than I ended up having to pay, and when I asked her to clarify this through email, she ignored me for a month, despite repeated emails. Overall one of the most unprofessional experiences I have had with an apartment management group. I had no problems with my building up until this encounter. After my next lease is up I will be switching buildings because of her complete lack of responsiveness and accountability.