Tenant Reviews for 860 N DEWITT PL

This is not a place I would recommend anyone to live in. This location is great but the quality, the leasing office and the price for the the lack of everything is not worth it. I had hope for the new property management company y and they are just as bad with communication for crucial and important matters. Please train your staff for hospitality.

The staff are very profesional and helpful. The location is second to none. The clubhouse really nice as is the rooftop too with its incredible view of the lake and Chicago. The gym is well equipped.

The review For the love of everything you hold dear, don’t move here!!!! They claim that the residents are their top priority, which is false. My wife and I lived here from March 2023 - March 2024 and from the absolute JUMP it was a mess! We got a call at 4:30 the Thursday prior to move in from Nash (the first property manager during our time) asking if we could push back our move in date a couple days because the unit wasn’t ready. Mind you, we came 3 weeks prior to see the place in person and also wasn’t able to see our specific unit. We gave them the benefit of the doubt, that in 3 weeks it should be good to go. We were beyond wrong…. They were literally installing a toilet as we were moving in. Walls in every space that needed patching and painting. No blinds for the very large windows in the living room and bedroom. The dishwasher also didn’t work and there was a leak in the den that was an issue prior to us moving in (which we were never told about) and still persists a year later. To top it all off, the resident before us had an animal (I believe a cat) and the only place that has carpet is the bedroom. The carpet was caked with cat hair. Hadn’t been touched by a vacuum since the last tenant moved out. After we moved everything into the living room and away from all the areas that needed work, we asked if they could at least steam the carpet in the bedroom. We left to go reorient ourselves given that ridiculous unit we just moved into and to give them time to get things finished. We come back later that night and the carpet is not only caked with cat hair, but is now wet. They steamed the carpet before they vacuumed… The reason they didn’t vacuum first was because their vacuum was broken… The only person worth their salt on the management team was Edwin (who left for another company a few weeks after we moved in, can’t blame him) he was adamant about getting the carpet replaced and then getting a credit for the amount of time it took until we could fully make the space livable. Which took 10 days. Then we had to wait a few more weeks after that to finally get the rent credit to our account. Part of the delay was because they brought on a new Property Manager, Kevin Romero. It eventually got taken care of, which was good. Kevin seemed at the beginning, to really care about the tenants and their experience at the apartment complex. We’ve had the complex mailboxes broken into twice, since last March. Kevin seemed to be on top of that then and got cameras put up in some other spots around the building (which I honestly don’t know if they work or not…) Anyway a way better start than what we experienced with Nash. But that was about the end of it. I asked Kevin numerous times about the grill on the rooftop, which didn’t function when we moved in. He said he was working on getting a new one and that it should be in by May. We didn’t get a new grill until July. I asked about pool sticks in the club room, cause there’s only one somewhat functioning one. Still no new pool sticks. Minor things yet, so it wasn’t the end of the world. Even though we do have fees in rent that supposedly go to the community areas… Now onto some bigger issues. My wife and I left the country for our honeymoon in September for 10 days. When we returned, our sink started backing up. We informed maintenance that our sink wasn’t draining properly in April and May. Maintenance came in, used this shake weight looking thing to vibrate the pipes and called it good. But gradually it was getting worse and worse. Jump back to when we comeback from our honeymoon, our sink starts backing up with liquid and chunks from everyone else above us. It overflows twice. They claimed they weren’t able to get a plumber out until the next day, which turned into 2 days after that. So I’m staying up until about 1am each night keeping an eye on our sink from over flowing, around 1am is when folks above us stopped using the dishwashers and sinks. Finally they got an emergency plumber to come out, which why they didn’t do that in the first place, I couldn’t tell you. The plumber does his thing and then informs us that this will most likely be an issue about every 6 months or so, due to the way the pipes were installed. Every 6 months?? Also, what would’ve happened if we weren’t home, it started happening the day after we got back from our honeymoon Then late October hits, temperatures drop and we get snow. And our heat goes out… Up until this point it had been abnormally warm for this time of year. So we never needed to turn our heat on until Halloween when it dipped into the 20s and lower. Our apartment was 43 degrees. They shut off hot water with a notice after the fact. So for 2 days the boiler was out. Luckily for them, it got warm again and their patch job of fixing the boiler held, for now… Mid November our unit was not getting warmer as the temperatures dropped, even though we had our heat on. Went downstairs to make a note to concierge and happen to run into the building’s maintenance guy, Ed. Ed informs me that another boiler went out and that they’re working on it. Mind you, there’s no email sent out to the residents informing us of this, Kevin is nowhere to be found (as per the usual around this time) and there’s no timeline of when it might be fixed. I keep checking in, no real updates. I email Kevin, he informs me that he sent an email regarding this situation, I ask him to forward the email. It’s the mass email he sent from October when the boilers first went out… He had no clue that another boiler went out. The property manager, had no clue ANOTHER boiler went out. They claim that it’s fixed, but our unit is still not getting warmer. So I reach out again in mid December. They provide us with space heaters, which we use to help offset the cold temps. In the city of Chicago, the legal low during this time of year is 68 degrees in units, without the use of space heaters. Our unit is teetering at 69/70 with the space heaters. I email Kevin informing him that our heat isn’t working properly and voice my concerns that when it actually gets cold (under 32 degrees) there’s no way that this amount of heat will affect our unit properly. He informs me that the unit is at the legal limit (with space heaters mind you) and that there’s nothing else he can/needs to do. We now move to January and most of the Midwest gets hit with some terribly cold weather, including Chicago. Lo and behold, both boilers go out and the entire building is without proper heating. The heat output in our unit stayed the same, the output that Kevin claimed was in “working” order. It was that same output for about a week and a half. Our unit topped out at 49 degrees during this time. Then they finally turned them off, to “repair” them. Our whole building didn’t have heat for a little over 4 weeks in January/February, in the winter, in CHICAGO! With little to no updates from Kevin. Or his updates would be at the end of the day, literally 5-10 minutes before he left the building. They never informed folks of what would be the remedy, since they weren’t holding up their end of the lease agreement. They offered more space heaters, so we had to up our electricity bill for the sake of staying warm. But we couldn’t run more than two, cause it would short the circuits. All they could do was apologize and thank us for our patience while we literally froze in our apartments. The comical part is that they claimed this was an unforeseen situation. Even though I’d been bringing this up since November… We finally get some semblance of heat back, but it’s also warming up again, so I really don’t know how much of it is from the building rather than the weather outside. We had to hound them, to get some kind of reimbursement, they didn’t just offer it to the residents they claim to care so much about. There are children and elderly folks in our building, mind you. Who’s to say that the boilers are actually working properly, I guess you’ll have to wait until next winter. But I would advise even risking it at this point. You’d pray and hope that was the last thing we’d have to deal with. I guess we didn’t pray hard enough. In January I emailed Kevin asking about the move out policy and how much notice was needed. I had to reach out, because their online portal doesn’t have a copy of our lease agreement, which it’s supposed to and they claim that it’s there. I went to the office, shock, Kevin wasn’t there. I asked the woman working for a copy of our lease, which she obliged and also informed me that it’s a 60 day notice for not renewing. Great, got the information I needed, sent 2 more emails informing Kevin that we weren’t renewing. These were sent mid January. Jumping to February 29th, we’re looking on our online portal to make sure it’s correct. We finally got a rent credit, for not having heat for over a month. But now there’s a holdover fee on our account and a renters insurance fee. Neither of which makes sense, since our lease isn’t up until the end of March and we have renters insurance and have had it our entire lease. Mind you, they’ve recently switched online portals and are trying to get the system fully up to speed with the residents. Kevin informs the building at 4:50pm on February 29th, that fees will be applied the next day for not having our policy on file. The email says we can upload it online. Which we try to do, but the link is broken (now the link is just gone) We reach out to Kevin first thing in the morning, he isn’t there. Which Kevin loves to claim he’s on site during the hours the office is open, we initially called at 9:30. Even gave him a little time. Didn’t get a hold of him until 10:30. I ask about the fees and he asks me (regarding the holdover fee) if I’d sent our notice. Which I tell him yes, I sent 3 emails in January regarding us moving out. This fee could’ve been avoided if he just literally did his job. Given that I never got a response or confirmation from him, nearly 7 weeks ago from this call on March 1st, in what world would anybody think that he was going to respond to such an important matter (the link not working) in a timely manner??? Kevin informs me there’s nothing else he can do regarding the renters insurance fee, so he gets me in touch with Linda, the VP of Management and Hospitality. Hospitable, she is not. I can understand her frustration though, this should be within the scope of Kevin’s duties, but apparently it’s not. We go back and forth over the weekend trying to get this resolved. Finally Monday morning (3/4/24) I get an email from Kevin at 7:35am, informing us that the holdover fee has been credited and a move out fee. Our ledger has a surplus, it looks like it’s finally over… Nope. I inform Kevin that there’s a discrepancy between the move out date in our portal and our lease. Kevin clocks it and changes it, but informs me that the holdover fee will be applied back on and that he’d reach out to IT to get it taken care of. I say great and ask if any late fees will be applied to our account since the balance isn’t $0 and their system adds late fees after the 6th. Given that Kevin had responded to 2 emails within 2 hours of each other, we thought he’d turned over a new leaf… Wrong. We don’t hear back from Kevin until Thursday. He’s out of office Wednesday, in his out office email says that if it’s important and cannot wait, reach out to Linda. Proceeded to reach out to Linda, the VP of Hospitality and Management. Radio silence. And what do you know, there was a late fee assessed on our account, which could’ve been avoided had Kevin done his literal job and sent a ticket to IT. He didn’t send a ticket until Thursday. This had been on his radar since Monday. The incompetence and negligence from management, but specifically Kevin, echoes throughout our entire stay at Gold Coast City Club Apartments. This apartment complex and company as a whole doesn’t care a lick about their residents. They will do everything they can to make sure they meet their bottom line and theirs no room in a business model like that, that puts hospitality anywhere near its top priority and here, hospitality doesn’t even crack the top 5 list of priorities. Rent is increasing in the complex by quite a bit. But they’ve maid no improvements to warrant such a price hike. Here are some examples of what could easily be fixed to improve the quality of living for their residents: A new workout bench (the seat for the bench has been broke since we moved in and I’m sure it was that way prior) The windows haven’t been cleaned in almost a decade. More pool sticks and functional ones. Working heat. They claim it’s working, but we’ve heard that before and you can’t truly test that until it’s truly cold again. (Edit: the heat went out again 2 weeks after it was “fixed”) Specific to unit 308, fixing the leak in the den. Working carts. There were two carts when we initially moved in, one was pretty rickety and got tossed not long after. The one that’s left has 2 flat tires. Making the fire place on the rooftop functional. Hasn’t been since moving in. Changing out the snacks and drinks from the vending machines near the workout room, a lot of the items in there are expired. I wrote all of this prior to moving out, lo and behold, move also was a nightmare. Per our lease, we’re suppose to get our final utility bill on our move out day. Did that happen? No. We got another renters insurance fee on our account, plus a holdover fee, because Kevin didn’t update their system regarding us not resigning the lease. Instead of a clean break for all parties involved, we had to continue correspondence with the most incompetent property manager I’ve ever encountered. And the renter’s insurance charge is still on our account, even though our lease ended on March 31st. Also, the sink backing up like I mentioned prior and the plumber saying it’ll probably happen every six months, it happened again but this time on the 5th and 7th floors. They had to shut down the water and cut into peoples walls to try and find the problem. That was the last update I got since my email was still apart of their resident email chain, 6 days after we moved out. So I’m not sure what the situation is now regarding multiple leaks in the building and sinks backing up, but I’d bet it’s going atrociously. All in all, take your hard earned money and spend it elsewhere. Read all the negative reviews before you decide to move here, they hold far more truth than any of the positive ones.

Do not live here. We didn't have heat for a week of December 2022, then we lost heat for over a month January/February 2024. Not clean and poor management. Cheaper price point in the area for a reason

The community is great, apartments are great size and the concierge team is the best. There is great value in this building. They try their best to make sure you are comfortable and happy. I would definitely recommend moving here.

Horrible complex horrible property management team and absolutely HORRIBLE front desk woman who likes to play the boy who cried wolf while ensuring residents that she doesn't like feel nothing but uncomfortable and unsafe in their building in which we pay to live in. She refused to retrieve my amazon packages and was blatantly disrespectful. It's in her job requirement to retrieve packages and be kind and not intimidating to residents. If she still works there, thats disgusting and shows the lack of care the management has for its residents. Not to mention the HVAC issue which ruined my bedroom. I guarantee they won't rip up the carpet for the next renter. Overall horrible building with workers who create an unsafe environment forcing me out of my unit due to fear for my well being, mental health and overall safety. Can't say enough bad things honestly.

I have lived here for 23 years, overall I'm pleased with my stay.Property management just started,so I can't judge them as of now.They can't seem to keep people here for some reason.The concierge staff is excellent, always willing to help.

Honest Review: This building is cool. Some people are friendly, others are not. There's lots of internationals here, so sometimes they ignore you because of language barrier. No hard feelings. Keep it pushing.

Lackluster. They only care about getting tenants into the apartments, but they do not care what happens after the tenant has moved in. The one bedrooms are in pretty rough shape, the paint and carpets need serious attention.

When I moved into the building the unit was in good shape. The positives I have to say about this building end there. The front desk staff are great when they are there but there are times when they are not present when they should be. The mailman gets mugged and packages get lost. There are often loud and disorderly air b&b guests on the floor causing problems. The maintenance team does poor work and the manager is a jerk when you bring up issues as if you are the problem.