All 25 tenant reviews.

“The amenities are great, maintenance is always pretty quick to respond to requests, the overall building is kept very clean. All of the residents I have met are always very kind and friendly. Excellent location.”

“Building has all the amenities and is supported by a diligent, courteous and professional staff across the board. The location and proximity to shopping, restaurants and night life is second to none. Building is safe and clean, and units have terrific views of the city and lake depending on the unit. Parking and storage units a plus. Aldi, salon, amazon and package room all in building.”

“Community has been fine so far. Apartment could use some tweaks like the drafts coming through the windows and door. The hallway noise (slamming doors, jangling keys, etc) is pretty loud, I wish the doors were better at being soundproof.”

“I’ve been living at One Superior, and overall, the experience has been very positive. The only downside is that summer nights can get quite noisy due to ambulances, fire trucks, and motorbikes blasting music at all hours, but you get used to it. The staff are especially kind and helpful, and the rent good value for money. I won’t be renewing my lease because I’m relocating to another city; otherwise, I would have stayed. I’d recommend it.”

“I’ve loved living at One Superior Place! The community is amazing — I’ve met great friends here and the staff truly go above and beyond. The amenities are top-notch and the location can’t be beat. Easily one of the best places to live in Chicago!”

“I absolutely love it here! The staff is so friendly and always a joy to see them. I will be renewing my lease and can’t wait to spend another year here. The gym is always spotless and everything always works!”

“Great location and apartment layouts. Friendly staff and has a true community feel. My dog and I enjoy living here. Having a balcony, in-unit washer/dryer, door person and a secure package delivery system were top priorities. Checked all the boxes.”

“Great place to live- maintenance is so fast it’s awesome. Front desk staff is really friendly and everyone has been helpful. Amenities are great as well. Only downside is hearing neighbors through the walls.”

“Living in a building with Kasa units makes it feel unsafe and like it is a hotel. Rita is the door staff who truly watches who goes in and out. There should be two people sitting at the front desk for security purposes. It is impossible for one person to manage visitors, resident requests and food deliveries, and direct Kasa guests all at the same time.”

“Lived here for over 4 years, and really like it. Sure, it could be a nicer / upgraded but it’s fine and a good place to like. The the staff - whether front desk, maintenance, or package room are all cool, they seem to care and work as a team, even when things are stressful. Overall, One Superior Apartments are really great for an awesome location”

“Easy and trouble free. Staff is excellent and very responsive. Location is close to work and everything I need. I find it makes my living very easy and trouble free. I also like the other residents - the screening is well done.”

“Nice unit, professional staff, big and well-maintained building. You should not design this part with a minimum 201 characters requirement, this is annoying, otherwise I do not need to waste this 5 minutes in my life.”

“Overall good experience Package room hours was an issue-had an issue with management being unprofessional. Also parking garage communication isn’t the best. Other than that staff has been great, clean complex. Maintenance always does well.”

“Very good. The management is first class. My problem or issues are addressed with care and concern. The residents are kind and courteous. I love the pool and steam room. Shopping is so easy, as all of my favorite stores are just around the corner.”

“I am a recent move-in, and have lived in many apartments here in Chicago. I can confidently say that I have never had a more positive experience moving into a new place than I have here at OSP! From the joy of working with Carol in the leasing office, to the ease of move-in day, to the help the management office and maintenance provided right away, and to all the smiling faces of the staff I see on a daily basis in between, it has been the greatest experience. I would recommend OSP to anyone!”

“Very outdated and dirty property; crude and rude staff, including concierge team, who do not like or appreciate the residents at all; their staff and upper level management commonly speak to residents with contempt publicly and without reproach, even in front of the guests of Kasa (a hotel or similar to an Airbnb in the complex); hallways smell of dog urine throughout the building - You can find much, much better and safer in this area of Chicago-”

“I saw one of their concierge employees, an African American lady, verbally chew out a resident in front of many other people when the resident was trying to ask her a question. In fact, when the resident tried to ask her question in a polite manner for a second time, the concierge lady stood up and chewed her out more without any concern for all of the people watching. I saw this happen more than once by this lady. The rude concierge lady still is allowed to work at the front desk. The front desk is a customer facing role where being kind and a safe person to ask questions of should be required as a must. However, the management here allows their staff to humiliate residents in front of others. I recommend run across the street and get a lease somewhere else.”

“The building is well run and maintained. The service provided by the staff and operation of the package room make the experience a very good one at One Superior Place! The building is located in an area of town that is very convenient to many stores, businesses and restaurants.”

“It has been nice living here with all the amenities and great restaurants around the area. Pretty much everything one needs is a walk away. The lake is close, my job, and a short walk to multiple shopping stores.”

“It is a good apartment with great amenities and location. I only wish that there were more social community events. Currently, it’s once every few months vs other apartments have them monthly. Other than that, everything is great.”

“The maintenance team is superb. Kind, skilled, efficient, understanding, responsive, patient, quick to respond & extremely helpful in explanation & advice. The overarching management within the building is none of this. It is very evident that revenue is far more important than residents. Very dismissive and less than understanding, unresponsive, often rude, frequently ignore resident requests and concerns. Treat a certain circle of residents differently than others.”