All 28 tenant reviews.

“This place is ALWAYS HAVING PROBLEMS with the water! They are constantly doing repairs to the plumbing and to the boilers, It's ridiculous (every week/month we get a notice about a water shut off). We got a notice today that they have to shut off the entire water supply on Thanksgiving Eve from 9:00 AM to 1:00PM that makes NO SENSE! They also shut off the water without warning, you will go to take a bath or shower but can't cause the water is stone cold!!! why is this building not able to fix these issues. They charge a lot of rent and are constantly building new properties that apparently they can't keep up with. Also I see people with dogs breeds that are supposedly not allowed like pit bulls, bull mastiffs and dogs clearly over the 75lb limit that could easily bite or attack someone or a smaller dog. This is a huge danger to Tenants and their kids. I believe they are allowing these dogs even though it violates the rules because they are desperate for Tenants to pay the rent. They also have an issue with the receiving room/dry cleaners. You've got sometimes 4 people down there and no one bothers to sort the packages until they "feel" like it. In the past they have had one person at various times handling everything and they did a better job. The two nasty old ladies who own/manage the cleaners only care about the dry cleaning and laundry and don't care about the packages since it doesn't bring them revenue. They are also rude and I refuse to bring anything down there (other people should stop giving them any of their stuff until they get people to handle both the cleaners and the packages) they're over priced also, so I wouldn't bring them my stuff regardless.”

“I love the Besidence, rent is reasonable. Parking is pricey but There's a cheap lot nearby. Great layout and great view. Easy to work with staff”

“I recently had a concerning experience with The Tides at Lakeshore East, specifically with their property mgmt, that I feel is important to share. My interactions were primarily with an individual named Zach, regarding the final account settlement for my unit. Despite my willingness to promptly settle the due balance of $220 for drywall repair, I encountered significant challenges. Firstly, I faced issues accessing their resident portal to make the payment. I reached out to Zach for assistance but sadly did not receive any response. To ensure timely payment, I mailed a check directly to their office, as instructed in their communication. but, just three days after receiving the final account statement, I was unexpectedly contacted by a collections agency, which was both surprising and concerning, considering the typical 30-day window for settling balances as per the lease agreement and check mailed. I have made several attempts to communicate with Zach and other representatives at The Tides, seeking clarification and confirmation of payment processing, but to no avail. The lack of response and the premature involvement of a collections agency have been distressing and have a lot impacted my experience. I would advise caution and suggest avoiding The Tides at all costs. The mgmt issues I encountered are consistent with other reviews I have read, confirming a pattern of poor communication and mgmt practices. but, It's only fair to mention that the front desk team at The Tides is amazing. They are legit and provide great service, which was a highlight in an otherwise disappointing experience.”

“The walls are paper thin in this building so unless you like constant club music I wouldn’t recommend. Quiet hours start at 11pm but are rarely followed and not enforced. We’ve dealt with several leaks from the Apace above us too which again shows how crappy the infrastructure is for the rent prices. Constant construction in the neighborhood can be heard from inside apartments too. Custodians and door persons are great but sadly that doesn't make living here worth it.”

“I love living here. I work from home and it's quiet, nice, and perfect for my dog. There's a huge park across the street. The neighborhood is pet friendly. I can see a view of the fireworks from my Anit put on at navy pier every Wednesday and Saturday.”

“We received our new apartment with Urine soaked into the second bedroom. They had to replace the carpet it smelled so bad. The hallway smells like dog poop and pee everywhere. The neighbors play their gangster rap anywhere from 2 am to 6 am and I can’t sleep. Zach and Marlen have been terrible to work with. Don’t do it.”

“There's EXTREMELY loud construction in the neighborhood at all hours, as early as 7 am and as late as 1am. The building can’t do anything about it of course, but it makes it hard to work from home during the day and sleep at night. Also, other comments on here about the low-quality heating/ac system and old appliances are true and are a bit upsetting given the rent prices. We’ve also had multiple leaks from the Anit above us. Overall it's a pretty building with nice views, but if you intend to spend the majority of your time in your Anit, it's not ideal.”

“I have lived in The Tides for two years and just renewed for another year. While nothing is perfect, I really enjoy living here. Pros: - location's amazing/neighborhood (gorgeous parks, grocery stores, banks, and pedway), literally within a few steps) - Everything is included except for electric, including AC/Heat, water, gas, premium cable, and internet. Electric bill is about $30/month - Friendly door staff. Always says 'hello'. - perfect views, especially if south facing (see negatives too) - Public areas are kept clean - Maint. requests are usually handled quickly - Mail room that will sign for your packages, which is great since I travel for work a lot - Washer/dryer in unit Cons: - An enormous Blace is being constructed directly behind the tower that impacts north facing apartments. The noise gets constant from 8am-8pm. Once built, it will almost completely block any kind of view. Despite this fact, upon lease renewal, my rent wasn't decreased. In fact it was raised $40. - The kitchen and bathroom, while generally functional, are somewhat dated looking - Internet can be slow at peak times. While Netflix will usually work, if you are a gamer, you would prob think about paying the extra $25/month for higher speed.”

“Living in The Tides was a nightmare. There's a bedbug infestation. Several times, pipes broke or fire sprinklers went off, flooding several floors. I know many people who had to relocate for months and had massive damage to their belongings. The Tides solution, now you have to get renter's insurance and make the Bacility the beneficiary (how is that legal?). The mgmt team is completely inept. Would strongly advice you stay away!!!!”

“I recently had a concerning experience with The Tides at Lakeshore East, specifically with their property management, that I feel is important to share. My interactions were primarily with an individual named Zach, regarding the final account settlement for my unit. Despite my willingness to promptly settle the due balance of $220 for drywall repair, I encountered significant challenges. Firstly, I faced issues accessing their resident portal to make the payment. I reached out to Zach for assistance but unfortunately did not receive any response. To ensure timely payment, I mailed a check directly to their office, as instructed in their communication. However, just three days after receiving the final account statement, I was unexpectedly contacted by a collections agency, which was both surprising and concerning, considering the typical 30-day window for settling balances as per the lease agreement and check mailed. I have made several attempts to communicate with Zach and other representatives at The Tides, seeking clarification and confirmation of payment processing, but to no avail. The lack of response and the premature involvement of a collections agency have been distressing and have significantly impacted my experience. I would advise caution and suggest avoiding The Tides at all costs. The management issues I encountered are consistent with other reviews I have read, confirming a pattern of poor communication and management practices. However, it is only fair to mention that the front desk team at The Tides is exceptional. They are very professional and provide great service, which was a highlight in an otherwise disappointing experience.”

“sadly, this property continues to decline. mgmt team views residents as obstacles rather than valued clients. I regret not choosing the Shoreham or Aqua instead. Trash regularly accumulates in the waste disposal rooms. A major plumbing system overhaul occurred that residents felt pressured to accept without advance notice before lease execution. Screaming kids frequent the community lounge nearly every evening. Insufficient quantity of rowing machines. Guests of tenants access the office computers in the business center. Besidence lacks security measures after dark. Outdated equipment throughout units. mgmt dismisses structural issues like wall fractures. rental price doesn't justify what you're getting.”

“I've been a resident at the Tides for nearly 2 years now. I genuinely enjoy the residents, team members, and the easy location. The mgmt team and maintenance crew respond to problems promptly and efficiently. My daughter, our dog, and I Ruite appreciate the park and all the great facilities the Broperty offers.”

“The leasing consultants excel at presenting this complex in the Bremium light possible, but the reality is quite different. Upon move-in, I received my keys to an uncleaned unit with no door lock installed – it was absolutely filthy. After 9 months of residing here, the low-quality construction means I'm constantly requesting repairs. The heating is complimentary yet nearly impossible to adjust properly. Parking fees are quite high. In the fitness center, there's consistently at least one broken treadmill. Some days you'll turn on the shower only to discover there's no hot water. The package delivery system is unreliable and packages disappear frequently. Waiting for an elevator can take up to 10 minutes! For roughly a month, the elevator button on my floor malfunctioned, forcing me to travel to another level just to descend. Water damage happens regularly throughout the structure. The property mgmt staff are extremely unprofessional and hostile, particularly when residents voice concerns. While the units look fantastic initially, I'm counting down to the end of my lease term so I can leave!”

“We received our new apartment with Urine soaked into the second bedroom. They had to replace the carpet it smelled so bad. The hallway smells like dog poop and pee everywhere. The neighbors play their gangster rap anywhere from 2 am to 6 am and I can’t sleep. Zach and Marlen have been terrible to work with. Don’t do it.”

“The walls are paper thin in this building so unless you like constant club music I wouldn’t recommend. Quiet hours start at 11pm but are rarely followed and not enforced. We’ve dealt with several leaks from the apartment above us too which again shows how crappy the infrastructure is for the rent prices. Constant construction in the neighborhood can be heard from inside apartments too. Custodians and door persons are great but sadly that does not make living here worth it.”

“There is EXTREMELY loud construction in the neighborhood at all hours, as early as 7 am and as late as 1am. The building can’t do anything about it of course, but it makes it hard to work from home during the day and sleep at night. Also, other comments on here about the low-quality heating/ac system and old appliances are true and are a bit upsetting given the rent prices. We’ve also had multiple leaks from the apartment above us. Overall it's a pretty building with nice views, but if you intend to spend the majority of your time in your apartment, it's not ideal.”

“I love living here. I work from home and it's quiet, nice, and perfect for my dog. There is a huge park across the street. The neighborhood is very pet friendly. I can see a view of the fireworks from my apartment put on at navy pier every Wednesday and Saturday.”

“I have lived in several different apartment communities in the last decade due to frequent school- and work-related moves. I can definitely say that this is by far the most expensive and the absolute worst property I have ever lived at. The Tides was managed by Magellan until late 2017. They weren't perfect, but they were significantly better than the current management company, Lincoln Properties. The quality of this property completely plummeted when new management took over. For starters, this property is advertised as having a "beautiful view of the city." If by beautiful view, they mean of the portable bathroom atop the Vista Tower (see picture) then they are on point. Second, Lincoln does absolutely nothing to enforce rules regarding cleanliness and maintaining the healthy standard of living for all of its residents. I posted a picture of the trash room, which is actually what it looks like on a good day. I complained to management several times about the condition of the trash chute room, and they did nothing to address it. As a result, residents would dump their recycling and trash bags (torn up bags!) into the room all the time. Another issue was smoking: I pleaded with the management company (Lincoln) for months to place restrictions on a tenant who was smoking (legal and illegal substances) on a daily basis, often multiple times per day. I was pregnant at the time, and later had the same battle once my baby was born. The smell seeped into my apartment and got into our clothes, sheets, etc. For months, we were told there was not much they could do. When Lauren finally did something, the tenant was served a notice to correct his behavior within the next ten days. Well guess what? He complied for ten days and then started smoking again on day 11. And again there was "nothing that can be done." We were eventually released from our lease several months early after we had been asking for help resolving this issue for about 6 months. We found a new place to live and gave the property 32 days notice even though they only required 30. We were still charged an additional days rent and when we asked the assistant property manager Tina about it, were told that management had been "fair, but thanks for asking." Subjecting a pregnant woman and later a newborn to cigarette and marijuana smoke, and then punishing the family by giving them no real alternatives to packing up and moving with a newborn is fair? So we get punished and the person actually breaking a law in IL does not? Goes to show how family friendly this property is. In sum, if you want to live surrounded by literal bags of trash, listen to nonstop construction noise from the Vista tower (7 days a week), and have a nice view of portable bathrooms and jackhammers from your almost $3,000/mo. apartment, then this is the place for you. If you're looking for peace and quiet, a family friendly community, respectful management, and a healthy and enjoyable living environment, stay FAR away. It's a shame that Lincoln completely destroyed what was a very nice community when I initially moved in.”

“This place is ALWAYS HAVING PROBLEMS with the water! They are constantly doing repairs to the plumbing and to the boilers, it is ridiculous (every week/month we get a notice about a water shut off). We got a notice today that they have to shut off the entire water supply on Thanksgiving Eve from 9:00 AM to 1:00PM that makes NO SENSE! They also shut off the water without warning, you will go to take a bath or shower but can't cause the water is stone cold!!! why is this building not able to fix these issues. They charge a lot of rent and are constantly building new properties that apparently they can't keep up with. Also I see people with dogs breeds that are supposedly not allowed like pit bulls, bull mastiffs and dogs clearly over the 75lb limit that could easily bite or attack someone or a smaller dog. This is a huge danger to Tenants and their kids. I believe they are allowing these dogs even though it violates the rules because they are desperate for Tenants to pay the rent. They also have an issue with the receiving room/dry cleaners. There are sometimes 4 people down there and no one bothers to sort the packages until they "feel" like it. In the past they have had one person at various times handling everything and they did a better job. The two nasty old ladies who own/manage the cleaners only care about the dry cleaning and laundry and don't care about the packages since it doesn't bring them revenue. They are also very rude and I refuse to bring anything down there (other people should stop giving them any of their stuff until they get people to handle both the cleaners and the packages) they're over priced also, so I wouldn't bring them my stuff regardless.”

“I have lived in The Tides for two years and just renewed for another year. While nothing is perfect, I really enjoy living here. Pros: - Great location/neighborhood (gorgeous parks, grocery stores, banks, and pedway), literally within a few steps) - Everything is included except for electric, including AC/Heat, water, gas, premium cable, and internet. Electric bill is about $30/month - Friendly door staff. Always says 'hello'. - Outstanding views, especially if south facing (see negatives too) - Public areas are kept clean - Maint. requests are usually handled quickly - Mail room that will sign for your packages, which is great since I travel for work a lot - Washer/dryer in unit Cons: - An enormous building is being constructed directly behind the tower that impacts north facing apartments. The noise is pretty constant from 8am-8pm. Once built, it will almost completely block any kind of view. Despite this fact, upon lease renewal, my rent was not decreased. In fact it was raised $40. - The kitchen and bathroom, while generally functional, are somewhat dated looking - Internet can be slow at peak times. While Netflix will usually work, if you are a gamer, you would prob think about paying the extra $25/month for higher speed.”

“Sadly, this building gets worse and worse. Building management treats tenants as nuisances that get in the way. I wish I had moved in the Shoreham or Aqua. Garbage left in the trash drop rooms all the time. Had a big pipe replacement that people said they were forced to put up with and not told about before signing. Loud children in the lounging area almost every night. Not enough stair machines. Friends of residents use the computers in business room. Not a safe building at night. Old appliances. Not concerned about ceiling cracks. Not worth the money.”

“Living in The Tides was a nightmare. There is a bedbug infestation. Several times, pipes broke or fire sprinklers went off, flooding several floors. I know many people who had to relocate for months and had massive damage to their belongings. The Tides solution, now you have to get renter's insurance and make the building the beneficiary (how is that legal?). The management team is completely inept. Would strongly advice you stay away!!!!”

“I have lived at the Tides for close to 2 years. I like the people,staff and location. Management and the maintenance staff addresses issues quickly. My daughter, dog and I love the park and the building amenities.”

“I love the building, rent is reasonable. Parking is pricey but there is a cheap lot nearby. Great layout and great view. Easy to work with staff”

“The sales reps do a great job making this place appear great, but its awful. When I arrived for move in, I was given the keys without the apartment being cleaned or even a lock in the door! It was disgusting. I have been here 9 months now and because everything was made so cheaply, I have to keep getting stuff repaired. The heat is free but is very difficult to regulate. The parking is expensive. In the gym, at least one treadmill is always not working. Some mornings, you wake up and there's no heated water. The system to get your packages, is very problematic and you can lose packages very easily! The wait for the elevators can be 10 mins! And for about a month, the elevator button on my floor wasn't working so I had to go to another floor to catch the elevator down. The place floods often. And the staff in the housing management office are VERY nasty and rude especially when you make any complaints. Given all that, the apts are beautiful at first glance, but I will be out of here once my lease is up!”

“In less than one year they experienced three significant floods. There are only 4 elevators servicing 52 floors, 1 is exclusively used for move in/outs. Expect to wait up to 15 minutes each morning for an elevator. The gym is nice to look at, but hard to work out in. The machines rarely work. Receiving packages is difficult. Receiving closes for 2 hours during lunchtime and has limited hours over-all. If your package waits more than 1 week they send it back (even if you're on vacation). They entice tenants with great offers to move in, then offer significant increases in rent. In the order of >25% increases.”