Tenant Reviews for 1007 CYPRESS STATION DR

I would definitely give it 5 stars if the quality remains as splendid as the first impression. Unfortunately, this is not the case. Drop the "luxury" in the name, experienced tenants would learn it by now that adding that word doesn't guarantee the value but only to increase the rent. Ignore the promotion, the more they offer, the quicker they want to fill the empty apartments because after living there, you would realize that they are only enthusiastic with new tenants, not the current ones. My living experience there would make a long list but here are the most unpleasant ones. Firstly, the AC broke for a whole month during the hottest months of Texas. They blamed it on covid for the late repair since they had to order some components and apparently they arrived later than expected. The fridge leaked the whole time I stayed there. The maintenance guy said they could switch to another one but it would also be a used one, and among them all, the one I had leaked the least... So, put a cup or something inside the fridge for the water leaking and threw out once every other week. Well, at least it was still working. The dishwasher clogged every two-three weeks, to the point that I gave up on calling for maintenance and stopped using it for the last two months. They didn't have enough parking lot! There were nights I came home around 9PM and had to drove around nearly half an hour, desperately waiting for someone to leave so that I could have a spot (of course you could always pay for a reserved, but is one free spot per unit a lot to ask for?). If possible, see a real unit for yourself because except for the layout, your actual apartment will be a lot different than the model one. And last but not least, confirm before signing if there's any hidden fees you would be responsible for but would not be mentioned because they might put it somewhere in the contract (move-in/move-out standard fees). I wouldn't mind paying for what I cause or for the comfort of the next tenant but a little heads-up would go a long way.

I have lived in a lot of apartments over the years and this is by far the best yet!!! Shawn stays on top of things and always has time to listen. If your looking for a nice place to live at this is it!

These apartments are going down with the rift raft they're moving in here I can't wait until my lease is up so I can get the bell away from here...You have nowhere for your guest to park in the facility, tenants plays loud music in their homes that comes out off their apartment into yours, and you can report it but nothing gets done about it at all...The office management tells you they're going to do something about it but that's a lie nothing never happens to that tenant...Things don't get fixed in the apartment but patch work or half done or don't get done at all...These apartments was ran do much better when Mrs. Bridget and the other woman was over the property but they quit because the corporate person that owns them didn't won't to put the money where it should be because of being greedy for the money...He'll if I could give 0.25% of a star I would and don't if they deserve that even...All that money you pay to get no peace in your own home...They're not worth the moment they're asking for them if you can get into a home you should do do but wouldn't advise or refer these apartments to no one I know at all... Thank You...

Staff is the worst. Everyone here is lazy and inconsiderate. Does anyone know the corporate number for these apartments? I wouldn't reccomend anyone to live here. The lady in the front office leaves at 3:30 on Saturdays when tget are supposed to stay open until 5. Horrible management.

Finally.... New Staff, the property is looking MUCH BETTER! I have lived here for 5yrs, I met the new mgr Shawn and the asst mgr Malyka they are so very helpful and nice. I was at the ofc the other day and noticed its decorated for the 1st time in years, I see maintenance picking up trash and keeping the property clean daily. I wasn't going to renew my lease at 1st but now that I see changes are being made I'm gonna stay.

This community is not safe at all. Most residents know to stay in after dark because people have been held up at gun point, cars broken into, food delivery people have been robbed and many questionable people hanging out at all hours. Dumpsters always spilling out and bugs everywhere. Put in maintenance request two weeks ago and they still haven't come to fix anything. Save your money and find somewhere else far away from this area!

I wanted to post an update. I had originally posted it and then felt bad and deleted it. I have put in the same complaint 4 times in 11 days. My AC has been broken since then. The maintenance staff will get to it whenever (even though it's been put in as an emergency) and then take their time to fix it, but really what they're doing is putting a bandaid over it. It works for about 2 days and then stops again. I can never get in touch with anyone from the office and can't get things done. Each time it breaks my apartment is unlivable. I have asked for prorated rent for the days that I couldn't live there and Shaun flat out said that she couldn't do that. It's not like I'm leaving on vacation or something. I am being forced out of my apartment because it's too hot to stay there. And it's always for more than just a day or two. The last time it broke, I couldn't get in touch with any of the on call maintenance and both Shaun and Mailika basically blamed me for their system not working. This is ridiculous. I have contacted corporate and BBB and if the problem is not resolved, I will take them to small claims court. Update, the complex got new management recently (I'm not sure when exactly the switch happened) and the new staff is amazing. They have made so many positive changes and always have events for residents. They are quick to get maintenance taken care of. They are very understanding for all situations and they are willing to work with you in which ever way they can. I am moving closer to work in August and I wish I could pick the apartments up and move them closer to work. They are amazing. I moved in about a month ago and when i first moved in the lady in the office (Mari) was great and always went above and beyond to help. But when I moved in, there were bugs in the apartment (there was a note on my door that the exterminator couldn't spray because the locks had been changed) and things didn't work. The dryer never gets hot so it doesn't properly dry my clothes. There's also a huge gap between the tumbler and the actual dryer and sometimes clothes get stuck and they come out with ugly brown stains. This has been a problem since I moved in and have submitted serveral maintenance requests and nothing has been done. The bathtub also doesn't drain well so when I take a 15 minute shower, the tub is completely full. Again I have submitted several requests and no one has contacted me back about this or even come by. It's very frustrating. The whole situation makes an overall great apartment way less enjoyable because these things should've been fixed before I even moved in.

I lived here for 2 years and only recently moved out because of change in my job location.Management and maintenance crew have always been helpful and pleasant to deal with. Any issues raised regarding maintenance was taken care of within a day or two. It was a quiet complex only with the occasional noise during weekends but nothing major to complain about. Overall I was very satisfied with my stay here.

Looks nice, until you move in. The apartment was barely cleaned prior to me moving in. You pay all this extra money for trash, water, sewer and pest control. However, they won't come and fix things right away. They wait until the very last minute and blame it on their maintenance guy is by himself. Then, you pay around $5.00 for pest control, but if there is a problem, they still won't send anyone to assist you. Management is not the best.

These managers are the worst around.. I had someone call to do an verification and the manager hung up in her face, then when I tried to call no one ever called me back nor answered the phones.. we moved in to another apt after we transferred all our utilities to the one agreed upon no apology.. Gaye is broke all the time roaches are infesting my apt.. don't even talk about pest control bc they charge you for every time they come out to spray.. Worst apts I have ever been in and I can't wait to move out.. my first time doing a review n trust me for the price you would could go around the corner to Retreat.. Zero stars it what I will give them..