Tenant Reviews for 10225 Bissonnet St

Area use to feel safer. Security walked or rode around complex during day and night. Paying $15/mth for trash pk up is a little much when they don't pk up trash 7 days/wk., don't pk up after 6pm or even by the next morning or even skip our apt.sometimes. The exterminator always came, never only 20 apts. a week and used chemicals that worked. We constantly have different types of bugs and roaches which can't be controlled daily. We need for them to use stronger chemicals in all apts. We have been told that the condition of other apts. with a lot of trash,etc. could be the problem. Our door can't be fixed. There are openings all the time. They have to use small patches in the door frame to adjust it for a while. Thank you

It takes forever for the maintenance to come and fix anything ?.. I've waited over 4 months just for them to fix my toilet. They don't answer phone calls or emails nor do they pay attention to the communication they put on the app to help communicate with the residents. They do not get back with you in a timely fashion nor do it look like they are even trying to do such which is why I'm looking for a new place ?. My car got broken into and they did nothing? then not the so called security we have there 24/7 now some how nobody seen anything and nothing was done

Let me start by saying this community has gone through 3 management companies on the course of me living here. The staff barely answers the phones and units aren't up to date. I've had multiple instances in the past Month of my air conditioner going out. Alongside ongoing pest problems that have yet to be resolved aside from my own traps set. I called the health department and the apartment was sprayed but management has yet to do anything about it.

Everything is good I like where I am living and the staff is so helpful when I go into the office the staff is so kind and treats you with respect and are more than willing to assist you with anything you need .

So far it's been really nice living here. Everything is good living here with da exception that I wish they would open da Gym so I could work out and get some exercise done but overall I've been very pleased with my stay here so far at Reserve at Westwood Apts.

Everything is great except for the fact that the back fence parking lines are faded as ---- and y'all towed my car for "double parking " if yal get that fixed them maybe yal wouldn't have a problem with people getting their ---- towed .. people have ----in kids and yal are taking food out of their mouths from This ---- . ---- yal

This place allows residents to NOT follow the rules. One is no dangerous dogs,everyone here has a Pitt bull,German Shephard, or Rottweiler. That they walk around the facility without without a leash.They also allow the residents to let their dogs poop anywhere without picking it up.Another issue I have is roaches in the apartment. Lastly the secure security is overly aggressive ie. Walking around with place is a joke I can't wait to move!! Don't expect to talk to anyone in the office because the phones go to voice mail. Other than those issues don't move here.

Since I moved to these apartments I am very happy they are nice and it is very quiet all day and night I would recommend them many times the shops are close these apartments are the best I have lived in I am very happy to live here the administration is very attentive to help in any damage oh problem thanks

Poor management, manager is never available to attend or take calls , she's always hidden on her office eating or "in meetings" Gates never close , extra fees for trash , GYM closed for a year, no computer room available if you need something printed you ask the leasing office and they don't do it for you Landscaping comes every now and then.

For the first couple of years, I rented my apartment, the amenities were good and the community office used to listen to the grievances and provide relief. But recently nobody cares about the grievances. Many machines in the laundry room are not in working condition. The security inside the premises is lax. The landscaping around the apartments is awful. The office staff are mostly rude. The charges on our monthly rental bill are absurd. Overall it's a mess.