Tenant Reviews for 10801 LEGACY PARK DR

the management was terrible. supposed security to watch was non existent, when we cried for help to the management, bout issues with break ins and strange men walking around with guns, loud fighting and arguing, nothing happened after. instead charged more just to ask for transfer for a safer area because of small children. only good thing is maintenance team. everything from the staff and feeling safe, highly NOT recommended

This place used to be good until Adara took over and it's going downhill. It takes multiple work orders to get some things taken care of. They keep repairing 30 year old appliances instead of using ones made in this decade. I've paid enough rent to have all new kitchen appliances. I'm still waiting on a new gate remote that doesn't look like it was made in the 70's after asking for one 3 months ago. The assistant manager can't do anything without asking permission from her superiors. The grass mowing company is mediocre at best. They mow the grass one day and leave all the trimmings until the next day to pick up. They don't pick up fallen limbs and pine straw or kill the weeds growing in the parking lot. Multiple units have bbq pits, shades, curtains, etc on their patio that are supposed to be banned after a threatening letter was sent out but nothing has happened. One neighbor redid his whole patio with a swing, trees, lanterns, and other decorations like he owns the place. Another neighbor has a ceiling to floor curtain that makes the place look trashy. The last property manager communicated with us what was going on and long term plans for the property. She left when covid was just starting and the new one hasn't introduced herself nor sends out emails communicating what's happening around the property. Go somewhere else with modern amenities and staff who gives a damn.

I have been a resident at this community for nearly 3 years. There has been a change in management but that never resulted in negligence to the community. Jennifer and Luis, two leasing consultants, are always willing to help with any issue that arises. I would recommend this complex to anyone.

Attention to new future tenants: New management (Adara) sucks! You can get better apartments to stay around the community for sure. I wish i could have given you Zero Star. Beware for the trap of giving an excellent rate on joining or renewal of lease and then taking concession back on official lease breakage. I am the current tenant from the last 4 years stayed in different units. I have given 60 days notice because of job loss due to COVID and no choice left with leaving country. I have to stay 60 days without job with no income or pay them 60 days rent upfront with an additional lease breakage charge of $903. i tried multiple times to discuss about help on reletting charge/lease breakage charge at least in this difficult condition but they refused to help me for single penny. On top of it now today they disclosed to me that I have to pay back concession which they gave me during lease renewal. ( Basically, they increased $55 on previous rent and then showing $108 more compare to market and giving discount during renewing the lease to attract tenants). Basically TRAP!! Because they will never tell you in verbal just for letting tenants know. So they can get some more money in future. They never told us about this kind of change when they took over this community. They are saying it is in the paper. They are ready to help to any extent. Trying to put everything on paper but never told about new changes with new management compare to old which was way nicer than current. BEWARE, future tenants. I am sure you can get a better community with customer-friendly management with nicer deals around and services. Don't get trapped with them.

I moved in Aug 2019 and then the neighbors from hell moved in upstairs in Nov 2019. It has been hell trying to get the office to do anything. Now every time I call I get nothing but attitude from the management team (all except Jennifer the assistant manager who goes above and beyond). Isabel the manager is rude and seems extremely incompetent for the position she holds. Since Nov I have been calling the police, office staff and courtesy officer almost every single day with NO RESULTS. I was told I would need to pay to move into another apartment and that my lease could not be broken for any reason. You pay for trash pick up and at least 1-3 times a week the trash is not picked up. Cars has been broken into and there was recently a hit and run right in front of my building. The gate does not work the majority of the time and when u move in the apartment is halfway cleaned. I should have known then. The walls are extremely paper thin so you can hear an entire conversation from your next door neighbors apartment and if the neighbors above you are circus clowns you might as well forget it! PLEASE DO NOT MOVE HERE. I was told that the property was recently purchased by a new company and things were much better before. I must admit the management team SUCKS! Please don't look for any results to any problems. Oh and the staff will talk about you as soon as you leave the leasing office if they don't like you or you complain about anything. SAVE YOURSELF THE TROUBLE FOLKS DO NOT DO IT

Do not give this place your money! Renting at Legacy Park means you will likely have your car broken into, step on dog poop on your way into your apartment, be greeted by rats in your trash bin that is included in your rent payment, and have your water shut off all day, several days. Do not call and complain to the leasing office or try to have the police officers on property resolve any issues for you. You'll be wasting your time!! Do yourself and your family a huge favor, look elsewhere!

Living at Legacy Park was easy because it was pretty quiet and safe community. It was a very good experience, even though I lived on the 3rd floor. The only thing was one summer the pool was getting remodled and it was closed for about 3 weeks (majority of summer) when initially flyers that were sent out said it would only be a few days. That's not their fault necessarily but it definitely was a bummer. The company used should have communicated that to the office. On a good note, I have to say maintenance was very prompt, especially Victor! When my ac when out during the summer the ladies in the office told me it would be repaired in 1 to 3 hours which was way better than the last complex I lived in, who took a whole week to fix! I didn't personally have any negative experiences there and was sad when my job relocated me to Miami. All in all if i moved to Houston again I would definitely live there

The apartments look wonderful outside and Inside up until I started seeing Roaches!!!! And I don't mean 1 or 2... I mean saw 3 roaches at least once a day throughout the week. I took a picture of the roaches every time I saw one.... It was ridiculous! They came to spray my house 2x and it still didn't work. The sad part is that I had just moved in Nov. 2015 and I saw them after the first couple weeks I was there. The worst part was starting the microwave and walking away for about 30sec to go do something and I came back and it was a Roach crawling right on top of the Microwave.... I haven't been able to eat or cook anything in there comfortable since that day. Everything I ate came from take out and I ate it soon as I got home and walked the trash to the dumpster literally every night. As for the staff.... Marisol has been the greatest to me and she was very sweet throughout my move and move out process. Everyone else in the office was kind to me as well during my stay. My only problem is the ROACHES!!!!!. Oh and parking is horrible after like 7pm.... so I advise to park early soon after work or you will have to park in the back towards the fence.

I have been at Legacy Park Apartments for a year now and have been very pleased with the service I have received during my time here. The units come with a washing machine, dryer, dishwasher, and electric appliances. There is also a reasonabley sized gym and pool in the complex. Maintenance is prompt about resolving issues; with most issues being resolved on the same day or within a 48 hour period. TI have been at Legacy Park Apartments for a year now and have been very pleased with the service I have received during my time here. The units come with a washing machine, dryer, dishwasher, and electric appliances. There is also a reasonabley sized gym and pool in the complex. The complex is quiet, safe, and well kept. Maintenance is prompt when it comes to resolving issues; with most issues being resolved on the same day or within a 48 hour period. The office staff has always been very welcoming to me and are always willing to answer my questions and address my concerns. On the otherside, it becomes a little difficult to find parking close to your building late at night but due to the small size of the complex, the furthest parking spot is typically not too far of a walk (nothing to complain about). I have noticed that a couple people walk their dogs and don't dispose of their waste, but since I hardly see the remains afterwards, I believe the complex picks up after the irresponsible owners. I cannot think of any other problems with the complex. The staff at this complex have done an Outstanding job of making my stay a pleasant one.

My family and I were referred by a friend and have been living here for now 2 years. The apartment itself is very spacious and the grounds are well kept. Parking a little tight after 6 p.m. but maintenance is great and always responds in a timely manner. Office staff is always courteous and always responsive.