Tenant Reviews for 11070 KATY FWY

I recently moved from The Grove due to job relocation but I felt obligated to write this review as it was such a great renting experience. The location is amazing!!! The service is amazing!!! My apartment was amazing!!! It goes without saying I was a very happy tenant at TGAW!!! I had even referred two of my friends that still call this community home. It's got a great mix of people and monthly events that gives you that neighborhood vibe. My one bedroom apartment had two HUGE closets in it and it fit my ginormous king bedroom set which was a big challenge when I was originally looking around. If you are in the market for a new apartment I highly recommend this community!

Let me first start by saying I have lived in a lot of apartments from Louisiana to Texas on and off for 30 years. My husband and I moved to The Grove at Wilcrest to be closer to his job and have lived here for a few weeks now. I have read the reviews from other tenants and I'm not sure what they are complaining about I guess everyone's perspective is different! Our apartment was in impeccable condition when we moved in the maintenance staff has gone above and beyond to make sure we are comfortable and moved in. The office staff has been extremely nice and accommodating with all of our needs. I have to say the maintenance staff takes pride in their job and it's so nice to see the grounds are very well maintained and the interior hallways and common areas are always clean, neat and smelling great! I haven't heard my neighbors at all which has been awesome. Every night When i drive into the gates security is on patrol monitoring which is very comforting. Overall I have to give it to the staff and owners this is a great place to live we love it and will be living here for years to come.

I HATE this property! The staff in the office are incompetent. There is always a change in staffing when you go into the office. The turn around is bad. They need to fire ------, she doesn't do a damn thing to help residents and ------, I could go on and on about her. She is over the finances but can not count to 3!

The crappiest maintenance team ever! Literally takes them 6-7 days to complete even the simplest of tasks. Think I'm lying?! Here are a few examples. 1. We all know living in Houston, it gets HOTT ..and we use A/ my a/c stopped working. I submitted the request not fixed it. Figured it would be fixed Saturday, nothing. Sunday I submitted another request thinking they forgot....NOPE still not fixed. called Monday morning, then Monday afternoon to beg them to fix it and you guessed not fixed. Literally no idea when it will be fixed. 2. Had an issue with my frdige..Maintenance comes out on day 3 to take a look. Tells me he will speak with his supervisor and get back to heard back from him. Had to submit the request 4 times to get resolved. 3. Front door alignment was weird. Asked if someone could take a look at it since these apts had a bunch of break-ins........2 weeks to do that. 4. Roaches 5. Multiple tenants reported a mouse/rat in their home. etc etc In short, they are a decent looking complex in a great location and the front office staff is the fact is Maintenance is there , and they are ----. Dont come here. You have been warned.

I wanted To make a special shout out to Alethia Flora. I was out of town and had this feeling I left my oven on. I kept thinking about my puppy that was in the apartment. I called the front office and Alethia took the time to go check on my dog and make sure the oven wasn't left on. I love living here and the staff treats you like friends; you can really count on them to help you out whenever you need something.

My family has lived at The Grove at Wilcrest for two years, and we are quite pleased. The building and landscaping are beautiful and well maintained. We enjoy the amenities regularly--from three swimming pools, each with a veranda and grills, to the business center (where I've conducted numerous meetings), a coffee bar and library, a reasonably equipped exercise room, and an immaculately decorated and expansive social room. In the last several months, our family has enjoyed regular social events organized my management. These have facilitated getting to know neighbors and developing community. The location--near Town and Country--is convenient for us. Shopping, restaurants, entertainment, church and friends are all close by. Our family lives on the top floor and away from the Katy Freeway; therefore, we have not experienced the noise levels that some others have reported. We are very pleased with the competence and professionalism of management and staff.

We moved into The Grove at Wilcrest with a few days left in April. While we love the property itself and the front office staff is very courteous, there have been a couple of issues that have made the move-in process difficult. So early on, some good and some bad. First the bad..... 1) The property has a deal with a company called DirectPath, and if you want to use ATT/Directv you must have this company install. The problem is they didn't tell us about that during the leasing process. We already had Directv and had set them up to come and install TV and Internet the day after we moved in. When they came that day they quickly told us they were not allowed to install there, and left. Now, part of that is on Directv, but the complex should have let us know this would be the case also. In the end, we had to do without internet for a full week, and TV for a few days because of it. Not to mention we wasted time on 3 separate days being there for installation, that would have been able to get taken care of at one time had the complex let us know. Very frustrating process 2) At move-in the office tabulated our costs that were supposed to be for the last few days of April, and all of May. They gave me the amount, and we walked to the business office together and paid the exact amount they told us to. Then two weeks later, we get a notice on our door that we owe more money for the first month. There was nothing on the letter saying why we owed it, just that we owed. When we go to their payment portal, again no explanation, just that we owed. So I took off from work to go in and discuss and really didn't get an answer. Part of it was because if you get a lease special on your monthly rent, they do not honor that for prorated portions of the first month. This was never explained to us until we went in to talk to the accountant. Even then, the amount that I calculated and the amount the accountant calculated were exactly the same, BUT different from what the computer system said we owed. I could not get an explanation as to why we owed the amount, was simply told to pay that amount. Very frustrating. Our rent was supposed to be $1775 per month, not $1775 per month plus surprises that can't be explained The Good The property seems to be very well maintained. The staff up front is very courteous and available. They have monthly socials for the community, and the first one that we attended was well organized and pretty well attended. The pool areas and community room are top notch. Parking, which can be an issue at many complexes, is not an issue. The parking garage always has spaces available. There is a guard there outside the gate each night, and the gates to get into and out of the complex are very good about only allowing one vehicle into the property at a time. I think they had some security issues a while back and they seemed to have done a great job addressing them. Overall I think we will like The Grove. It's a quiet community which is something we wanted. It's just very frustrating when you have issues that could have been avoided had the staff been up front about things.

I have been at The Grove since 2016 and love the community and the location! Great place to live and highly recommended!!

I have lived at the Grove before it was even completed. Initially there were a lot of problems with crime as the property was not completely occupied but over the years it has been better. I have had issues with my neighbors being too loud and it was handled immediately after I reported it. Most work orders are handled within 24 hours. I have seen a few small bugs in my apartment but I schedule pest control regularly and that seems to keep them at bay. In my opinion you will not have bugs if you keep your apartment clean. It is true that the staff changes a lot but each group makes every effort to know the residents and are extremely friendly and professional. We have very cool events including recently the addition of food trucks on Thursdays. As with most apartments, you cannot control your neighbors but you can control your actions.At the grove management cannot control the people who live here actions but they do a great job addressing issues.

I was actually number 18 to move into the building after the construction and on our third lease here at The Grove. While the previous reviews look mixed my stay here has been nothing short of great. There have been quite a few changes within the office but during those changes the service I have received has never suffered. I know the previous manager left to work closer to home which you can hardly blame as turnover. We all know the Houston commutes can be rough. I do have to say that the current team has by far been my favorite. They have put forth a tremendous effort in building a sense of community with the monthly activities. My husband and I have been able to make friends within the property the last 6 months and while we are exciting about building our first home, it's bittersweet leaving The Grove. Hopefully we will have a chance to crash the pools this summer with our new friends that still live here. Our apartment itself has been very enjoyable and has some great features. The windows are triple pane which I was impressed with how little noise you can hear. My husband loves the walk-in shower and they had me sold at "wine fridge". My only gripe (and it's not major) is that I wish the hardwood floor would have been continued throughout the entire apartment. There also have been some challenges with my master bedroom closet being smaller than the guest bedroom closet. I feel like I should address aforementioned concerns on security here. I've come to take such pride in the place that my family and I have called home for the last 3 years. Yes, there has been some issues here and there. At the end of the day we live in a large metro area which doesn't make our community exempt from crime. However, this community by far has the least amount of incidents in the area and that is coming from a friend of mine that is an Houston Police Officer. You can call your local police department to get statistics - which will debunk a previous review mentioning a gunpoint robbery that never happened. It's a shame that people have to make such slanderous reviews in retaliation to whatever community rule they could not follow. This is a great place to live and I really appreciate the effort and sincere care that goes into making our living experience here a great one. To keep this review subjective and to help prospective renters I'd also like to mention some cons - if you have a pet there is not much of a green area on the property. Also, some neighbors tend to leave their trash inside the trash chute doors despite notices. At the end of the day I would recommend this community! And if you lease tell them - Julie sent you!