Tenant Reviews for 11950 FM 1960 RD W

WHERE DO I START. LETS GO IN ORDER. CORPORATE. DONT GIVE A DAMN ABOUT THE RESIDENTS OR PROPERTY. REGIONAL DEFINITELY DONT CARE ABOUT THE RESIDENTS. SHE FAKE. HAHAHA KIND OF FAKE. SCARED OF HER OWN OFFICE STAFF. MANAGER, SHE PLAYS FOLLOW THE LEADER AND A LIAR. NOW LET ME BREAK IT DOWN. DONT MOVE HERE. YOUR APARTMENT AND YOUR CAR WILL BE BROKEN INTO. THEY DONT HAVE MONEY SO NOTHING WILL GET FIXED. OFFICE GHETO AND THE PROPERTY IS AS WELL. THE LEASING AGENT MISERABLE AND INSECURE. SHE IS ALLOWED TO CALL YOU OUT YOUR NAME. I MEAN SHE CALL ME a B????. NOW THIS WAS SAID OVER THE PHONE CAUSE IF YOU KNOW ME YOU KNOW SHE DI NOT SAY THAT TO MY FACE. WE ALL KNOW BETTER. THEY DOWN PLAYED IT AND COVERED FOR HER. THEY MEANING MANAGER AND REGIONAL. THE MANAGER LIES AND PLAY RIGHT ALONG WITH IT. INCLUDING REGIONAL. THEY HAVE NO SECURITY SO AGAIN YOUR APARTMENT AND YOUR VEHICLE WILL BE BROKEN INTO. ITS NOT SAFE. THEY SAY THEY HAVE SECURITY. THERE IS NO SECURITY. PEOPLE SIT AROUND AMD WATCH YOU AND THEN BREAK IN YOUR APARTMENT. YOU CANT EVEN GO TO THE OFFICE BECAUE THEY ALLOW TRUDY THE LEASING AGENT TO DISRESPECT YOU AND THEY LAUGH AND THEN COVER FOR HER. YOU WILL BE SURPRISED AT EHAT THEY ALLOW TO GO ON HERE. DONT BELIEVE THE FAKE REVIEWS. THEY WERE ASKED TO WRITE ONE AT MOVE IN. OF COURSE THEY BUTTER YOU UP THEN FLIP. PLEASE TAKE MY WORD. YOU NOY SAFE HERE. YOUR APARTMENT WILL BE BROKEN INTO. YOUR CAR TOWED AND BROKEN INTO. LISTEN HALF THE RESIDENTS HAVE LEFT AND MORE ARE LEVING. ITS. OT SAFE HERE AT ALL. GO WHETE YOU ARE APPRECIATED AND THEY AHVE A MANAGER AND A REGIONAL THAT HAVE BALLS AND NOT SCARED OF THE LEASING AGRNY. THEY WEAK HERE

My car was broken into and management didnt seem to care after i brought it to their attention. I heard it happens often here. Spend your money somewhere else thats safe. I wouldn't recommend living here.

Hello I just wanted to inform you if you move here please don’t expect your deposit back I moved out in June of 2025 and now it’s October and I still have not received my deposit . I have emailed corporate and they said they sent it and I still haven’t received it and that was in August also I have talked to the office manager and assistant manager several times and they still haven’t resolved the issue for my deposit. The manager said that my address wasn’t correct sad to say I have given my address to 3 to 4 people. If I would’ve been late on rent they would have put a notice on the door and also eviction notice. They are sad management.

I would like to thank the new management team especially Mariela. She has always been very helpful, supportive and efficient with communication as well as getting things done/taken care of. The staff is always pleasant and attentive to the needs of their residents. U highly recommend this property.

I called this place AFTER being on calls for over 4/12 hours today. I spoke with Patricia. As I was writing down the details of this place, she kept interrupting me. I believe that she should NOT BE WORKING FOR A SENIOR APT. She also kept saying hello, I told her that I was writing. She then said I was rude. She also felt empowered to just hang up the phone!! I will NEVER SPEND ANY OF MY MONEY ON AN APT THAT FEELS THAT THEY CAN ABUSE SENIORS. Apparently she too young to understand that elderly people have some form of disabilities!!!!! If I could rate this place, I WOULD NOT GIVE IT 1 STAR. Corporate office needs to know that these people should not work here. After all the calls that I made on 2/14/24, NO OTHER LEASING OFFICE DID THAT TODAY! SOME WENT ABOUT & BEYOND WHAT PATRICIA DID, & were Pleasant to speak to.

The manager the regional the whole office staff needs to be replaced it's a shame the regional and Orion allow this to happen they are taking money stealing racist etc but the regional does nothing they treat the resident like crap

This place is filled with mold broken appliances and roaches. They don't fix ---- but charge you for EVERYTHING. Me and my kids lost our housing because they lied and said I damaged their property. They are money hungry and don't care about their tenants. I lived there 3 years and the pool is NEVER open the kids throw trash all around and the gate is always broken. My neighbor apt was broken into 3 times and she live next to the office. The person climbed on the 3rd floor and broke into her house in broad daylight. They don't care about the tenants I'm telling you guys DO NOT MOVE HERE!!!! It was the biggest mistake of my life me and my kids are homeless at the moment but it will get better.

I'm not going away. I'm so very frustrated and angry, i have been trying to get resolution of a very big problem at Mansions of Hastings Green. I will place a police report and File a dispute with the Better Business Bureau. I have waited for almost two weeks and made a crazy amount of phone calls and left numerous emails. i have been told Iris or Anna Nelson was going to call me back and had no response. I want to be reimbursed for the leather loveseat ------- that works in the office stole. I'm tired of trying to be diplomatic and rationalize to work out a solution. This is ridiculous. Reimburse me for my $1000 leather loveseat. ------- in the office at Mansions of Hasting Green is a lying stealing thief and his cousin Iris who manages this crap hole is just as bad. I was trying to avoid all the muck and mess but no one is taking this seriously. So now i have to get the police and the BBB involved. i have eye witnesses and statements to all my accusations.

Horrible experience. The leasing agent ------- and manager Iris are both idiots. They take their time with processing applications but quick to take your app fees. RENT SOMEWHERE ELSE. HORRIBLE EXPERIENCE

If you want to know anything about these apartments here is my forwarded email to the manager. I pray if anyone moves to this they don't come to these apartments for a place to live. They make the entire city of Houston and my new beginning look so bad. I'm going to try to start over with another side of town with some people who are more fair. The Northwest side of Houston has a bunch of hateful -------- and white people who try to make you feel inferior when really you just want to get an apartment and go on with your life. They will take your application fees over and over and do everything in their power not to give you a place to stay. This is the most two-faced ------ property I've almost ever tried to become a part of. Also there are break-ins children everywhere and Section 8 from what I hear. They did me and my ten-year-old son so bad when we don't have electricity in our apartment. I am totally devastated today but I'm going to get over it I'm a 41 year old ----- mother from an entirely different state and I don't understand what's going on but one thing is for sure God will have the last say so on this woman. She is fake MessMessy and need to be replaced. But they are probably not because they probably enjoy hiring people to do ----------------- wrong. News flash I'm one of the good ----- women. I would never invite people over to vandalize your property. Or have children tear up your grounds or whatever. I make my child obey. I keep good company. Sad shame. Can you forward this to the president of alpha real estate company. I feel that you are just being discriminatory towards me and my child for no reason. You've come up with several reasons not to let me in these apartments everyday it's something. You send your regional manager to talk to me but she didn't call me to do anything but argue with me she tried to fight with me and hang up the phone saying I falsified my application. But you told me you would fix the application or that we would do it together if I had filled it out wrong I didn't intentionally do that only to give you a good reference that's it. I am so sick and tired of racism in this country. And especially being done to ----- women and ----- children. It seems as though if other races don't care about anything else but their own race. For you to try to keep me in my child out of a place to stay is the most evilest thing in the world I've lived in hotels and with people who didn't want me in their home because the electricity in the place that I am in keeps going out. Then you're in cahoots maybe with the people out here where I live the both of you trying to keep me from moving out of this apartment we have been cold in for days at a time the maintenance man never shows up the pest are bad and it's flooding to where I can't get to work some days. But I'm not hurt even though you did me very wrong I'm a strong ----- woman and I'm going to make it through this rather I get out of here or not. But this is my official complaint against you and your regional manager. You have told me several lies about my place to stay you said that we would fix the application and then you turn around and say that is the reason why you deny me. And instead of admitting to what you did you tried to pick a fight with me with your regional manager. You are wrong and it's sooo wicked evil and mean it's just pathetic. So please I don't know if your vice president is as mean and evil as you are but I still should have a right to report what has happened to me thank you! I hope this never happens to any other mother in the need of help I'm definitely going to report you to the fair housing authority and the Texas Apartment Association I feel that people like you should never be in a position to house people. When u get my application fee u were looking for more reasons to not let me get an apartment. When u should be trying to help people. My God lady watch how you treat people. I'm going to leave this battle to God and you because you know what you did is a low down dirty act of discrimination