Tenant Reviews for 12331 N GESSNER RD

I have lived here for over 2 years. When I first moved in, I had a much better experience. The management staff was more responsive, maintenance was quicker, and the grounds were kept better. I have seen this property go down in the past 2 years. I hadn't had any major problems until recently. I have sent several emails that have gone unanswered. When I call in, the ladies at the front always say someone is going to get back to me, but I never get any type of follow up. I have also sent an email to the new property manager, LaTasha Ferguson. She also did not respond. LaTasha is very new but she is already following the the same path. They are unprofessional and non responsive. The management has a long way to go to get back to where it was when I moved here. I will not be renewing my lease next year.

When I showed up for my apartment key I was left alone by Ruth multiple times as she dealt with other issues. When I was at the property earlier in the day I could have been taught about the mobile apps rather than waiting until late in the afternoon. I changed my mind about having a pet prior to move in. It took three communications to get the pet deposit removed from my account.

I lived here for a year and that was far too long. The management staff is horrible. The trash fee for pick up is a money hustle no one picks the trash up most of the time and you will be walking to the big trash dumpster daily although you pay a monthly fee for trash pickup. My neighbor just let her trash stay out side for days..Please see picture... The lights in my kitchen and kid's rooms where off for months. Every time I went to the office they could care less that my kids and my kitchen had no light; and I mean NO LIGHTS IN THE KITCHEN up until the day I moved sad. I paid over $1,400.00 a month and was made to feel like I was bothering the staff because I wanted my kitchen lights working. In addition I was told by the maintenance worker that it was my responsibility to fix the office later said that was not apartment complex wants to be high end but they are clueless to what customer service is for high end complex is ------ at best....I would rate the complex 0 but 1 is my lowest option.

Staff is HORRIBLE Unreliable, hoodlums at the pool every weekend that don't live on the property, break-ins(probably bc the gates are never working), & not to mention paper thin walls. Place has gone downhill the last 3 years I have lived here and I will not be renewing my lease! you have been warned!

Apartment shoppers, I lived at this property on the third floor for about two years the location was literally minutes away from my job witch I later found to be the only upside to these apartment, everything you DO NOT want in an apartment you will find here and trust me I went through it all. First lets take about the crime in this complex and the crime notices the staff would put on my door weekly. Two of my neighbors said their aftermarket rims were stolen, everyone you speak with complains about the staff and how they do nothing to prevent the constant crime. Every time there is a stabbing or violent assault they notify all residents via a letter so get ready to see these on your door monthly if not weekly. I believe the crime rate is so high in this complex because of the busy location and the security gates never working. The gates break daily and are left open for any one to visit the complex and commit crime. Luckily I never experienced or reported any type of crime but, multiples times coming home from work I would see cops and ambulances and the next day another notice on my door. Lets talk about the quality of the complex. I moved here thinking if I paid $900 + I would get decent quality of living and i was SO WRONG. YOU WILL HEAR YOUR NEIGHBORS HAVE SEX EVERY SINGLE NIGHT, the walls are so paper thin you can hear your neighbors drop their remote on the floor or open their closet door. The reason why 9/10 complaints on google reviews are about hearing your neighbors have sex is because it's true. I completely understand living in an apartment is nothing like a home and there will be noise but these are the worst. A couple other issues that were fixed by moving to my new complex include siren noise (cops are always in the parking lot you hear sirens all night) and the train. Most nights the local train will bellow loudly causing many to be woken up. Personally, my fathers home was nearby so I was used to the train noise already but many may find this on top of listening to your neighbors have sex or walk around all night unpleasant. Also I had a third floor top apartment so if the noise is that bad on the third floor you can imagine the complains of people who live on the first floor. Lets talk about the staff. You pay top dollar for the following. They have Danny, who can't even submit a service request (they missed my carpet cleaning twice among many many other service calls through out the two years) you have Anne who is braindead and can't perform basic customer service skills with out going ------ on you and the manager, that quit. Thanks everyone and happy apartment shopping, I forgot to mention every time your neighbors slam their door it will shake your entire apartment building. That also goes for anytime someone walks up the stairs. It seems when building this complex they used the cheapest materials possible and it shows in every section of your apartment.

I lived at Tradewinds for 2 years and loved it! Annie is the office is fantastic, a true professional who cares about the renters. The service was great, very prompt with any request. The grounds are beautiful and great for our dog. Overall, great place to live.

We moved here for our first apartment together. Loved it at first but then the downsides started to show themselves. Mainly, parking is TERRIBLE. They obviously did not plan the resident to parking spots ratio. Residents fill up the visitor parking and even have to park out in the street outside the gates. The only spaces that aren't always full are covered parking and garages because they are too much extra tacked on to rent. Rent is already expensive enough for how incredibly inconvenient the parking situation is. We cant go out in the evenings because when we get back we will have to park on the other side of the complex and make a long walk in the dark. Once you get inside, the water is disgusting. The hot water has white particles floating in it and we tested the hardness and it is off the chart. As we wash our clothes they quickly fade, and we bought a filter for the shower head and that still hasn't helped the gradually worsening condition of our hair. Even the ice tastes so gross we cant use it. Lastly, either the ceilings are as paper-thin as the walls or our upstairs neighbors stomp everywhere. The walls themselves are so thin that you can hear people talking as the walk down the hall outside and if anyone slams their front door it literally shakes the walls. We completely understand that no apartments are perfect but we both know from experience that not all apartments have these specific negative qualities.

My boyfriend and I moved here at the beginning of September. We have had no problems so far besides if you get here too late at night parking is a little hard. All-in-all we love living here!

I have enjoyed my stay here at tradewinds only been here for 6 months and I can't find anything wrong with the property or the neighbors I plan on renewing my lease I love it here

I have really enjoyed living at Tradewinds for the last couple of months. The staff has been nothing but helpful!!! . From the beautiful landscaping, to the awesome amenities, and to my spacious apartment.