Tenant Reviews for 13202 BRIAR FOREST DR

I love it... Im in a quite apt which is very close to my vehicle.. Im very satisfied with that... I just thought my balcony view was gonna be over a pool.. but Im satisfied with my apartment living room very spacious.. I just wish shower was selected... when I moved in I had to contact maintenance because stove wasnt on ... then after 2 days I had to use my common sense to go to the breaker flip the breaker..

I loved the community when I first moved in 15 months ago and I've never thought I was going to have any issues when I moved out, since I left my apartment spotless clean. I had so many inconveniences after I moved out, that I've never contacted the leasing office as many time not even during my 15 Month of residency there. After moving out I never got my FAS and they had already sent my account to their collection department, the manager and assistant seems to be unavailable to r te all about my FAS. Briar Forest Lofts didn't have any problem collecting my rent for the past 15 months which I always paid on time and now that I'm out they are acting like that. Now, my $ 250 security deposit was applied towards a Heavy Carpet Cleaning? which is a complete lie, the carpet didn't need a heavy carpet cleaning, but they had to have a reason to eat my security deposit! I will NOT recommend Briar Forest Lofts since is It no longer the same has it was back in 2018!!!

These are the WORST apts I have ever lived in.. don't believe foiled by the word LOFT and assume it's nice like I did. Looks nice on the outside, horrible things going on in the Inside. These apts are crooks. From the day I moved in this place was no good. The day I moved in it was dirty... floors and kitchen counters all dirty and dusty and looked like it had not been cleaned by previous tenant in months. Also there was no door on one of the bathrooms..had to call and tell them we were missing a door. Nice. Two light bulbs were also out. Not soon after moving in there was a roach problem..Huge ones. Called for pest control they said they came but two weeks later more roaches. Towards the end of my time there I saw a RAT walking around out in the hallways!! So discusting. I didn't even bother to tell them bc I know nothing was going to be done about it, and I was moving out. Anyways , Called again of course charged everytime for pest control. During summer ac unit broke and they brought a portable ac to hangout the window..took 5 days to get new unit and my bf and I had to sleep in the living room bc it was so hott. Also two months out of summer the pools were closed for " remodeling" in summer?? Really?? I lived by the pool and they didn't fix a damn thing and then just opened it. Pools were not cleaned regularly always kind of dirty. Now for the worst part. The parking garage is so unsafe! People come speeding in so fast around the corner wrecks happen. My car got t boned and completely totaled!! My bfs back is hurt and we have been working with lawyers for 5 months now. Told the apt mgr ---- grief she said she would make sure the guy that hit me would get a ticket. Nothing happened. A girls car was robbed of all 4 tires in the garage..multiple assault and robberies here. The "security" is --------. I saw a renta cop once or twice during the day never at night when all this is happening. The girls car That got robbed was broad daylight. My bf was parked next to her car and told the cops what he saw. This place is not safe!! so I am pregnant and decided I did not want to have my baby in these unsafe apts. spoke to ---- in the office asking how I can sub lease my apt or break the lease to move out and she said you cant do any of that and said I have to sign another 15 month lease at a smaller apt.... so I went to ---- to ask. She told me 3 options to break lease and was nice and helpful and the ONlY respectable person in that office. Cost me $3200 to break lease plus last month of rent. Upon moving out I returned both apt and gate keys and get an email saying I only returned one and a $125 charge... I specifically gave them to ---- and signed my final paper. Now having to fight their word against mine. Do not move to these apts. they are UNSAFE and not taken care of. The office staff is ignorant and crooked except for ----. I hope this review helps future residents to not chose to move here. Worst experience ever.

If you're looking for an unsafe spot with Office personal with no customer service, then move here! This complex is unsafe and burglarized REGULARLY. The property managers supply tenants with a security guard that sleeps on the job and they don't have surveillance cameras. 4 out of the 5 months I've lived here my car has been burglarized. I am not only concerned about my personal belongings but I am concerned about my safety. Management has no answers or options. Unless you have a budget set aside for broken windows monthly, don't MOVE HERE!

I thought management improve a bit but it's no difference.Since the first creepy incident here I already advice about cameras in parking lot. Nice apartment and lofts around the area already have it and it's helpful. When I did the follow up i was told it just capture some angles not the whole incident if any . Later I brought it up again with management and was they ll try and something about budget. Then when I found a car on my floor had the rims and tires all stolen, I also brought up the camera thing. That was couple of months ago. Almost a week ago a car downstairs rims were stolen as well. A few days it was my car rims and tires stolen. This happen during the day! Emailed and complaints and was ignore .Management here is ridiculous . I feel unsafe. What if I had came out and saw them stealing - how dangerous will be for me

Briar Forest Lofts is good place to live. It's quiet, close to restaurants, cafes, groceries, schools and other. Pretty safe. But they have only one camera. Soo if something happened to your car or yourself at parking lot- you will have nothing to prove. They try to make exterior and interior clean. But most of the time it looks nooot clean. Especially pools and bbq area really dirty. They will charge you fee for not taking trash can inside your apartment , even if you tried to explain you were really sick but will not refund you for 10 times a month not taking your trash by valet trash. Yes, I'm not talking about days like Friday or Saturday. (I know this days you take care of your trash by yourself) I don't know why but they change managers and employees the way often. And most of them rude, unhelpful and unprofessional. But regular staff is great. Like Dora- she is the sweetest one. Soo I think it's good place to live, but general managers or greystar need to talk or solve problem with property management once and forever. Because BFL have to much complains because of management. Thank y'all. Wish all the best)

*IGNORE THEIR FAKE PRETEND RESPONSE TO THIS REVIEW. I HAVE PROOF ABOUT EVERYTHING I SAID ABOUT THEM, AND THEY ARE VILE* I pre-leased a top fourth floor corner unit with a pool view and balcony). The manager is terrible, the leasing agent ---------------- is obnoxious, the other ------ leasing agent is incompetent, and I should have believed all the bad reviews. My lease was supposed to start 10/6 but they pushed it until 10/18. When I looked at the unit on 10/19, the balcony was stained with paint, the oven dirty (I have the video recording) and the lease was totally wrong. When I came in on 10/20, the lease still was not ready for me to sign. They sent it after my move-in date on 10/21. I executed it right away, told them I was unable to pick up the keys later that day because I worked until 10pm, and was told it was fine. I tried afterwards to pay online, but the Resident app was showing me $0.00 was due. Eventually I tried doing it through their website portal, but was blocked from logging in even after trying to reset the password numerous times. I emailed them a screenshot of the error message I kept getting as proof since their office was closed already. They tell me the next day that they are raising the price by $150 per month now. By the way, this is the second time they tried to screw me over. They called me awhile back to tell me that they were switching me to a 2nd floor unit with a crappier view for the same price, but I refused to consent to it. They clearly have no respect for each other either even though they work together. The manager would blame her leasing agents for all the miscommunication, the leasing agent ---------------- told me that the ------ one was poorly trained so I can just deal with her directly. But the one ---------------- was the worst. Her initial demeanor in front of others is pleasant, but she became snobby and conceited once it was just me and her with nobody else around. They are all fake, 2-faced liars. The manager claimed her Corporate office would refund my deposit and fees, which I have on video recording too. She told me the name of her Regional Manager, but was too cowardly to provide her direct email or phone number. Greystar should be embarrassed to have all 3 of those pathetic examples of women as representatives to their properties. I am now a proud resident of The Domain By Windsor, where the entire staff succeeded effortlessly in doing in 2 days what Briar Forest Loft pathetically could not manage in two months. The property and my apartment is pristine, the amenities amazing, and I couldn't be happier.

Very professional staff. Rita, the property manager, addressed all my concerns. I had a problem with the application process and she was quickly able to resolve it. Definitely would recommend this property.

I love living at Briar Forest Lofts! Everyone is so friendly and the property is beautiful. The ladies in the leasing office are all so sweet and made me feel at home as soon as I toured the property. It's also dog friendly, safe, & they're always hosting community events for the residents. I also love that its close to Chick-fil-A, Kroger, Target & so many other stores & restaurants.

I am very disappointed with my experience at Briar Forest Lofts. I think there is lack of maintenance for the Exercise Equipment. Also, there is little commutation about rent hikes before renewal so you end up paying huger rents without enough time to plan to move out or stay. I find the staff not helpful.