Tenant Reviews for 13250 WESTHEIMER RD

Expensive and ------ is right. Any good reviews are coming from the people who work here lol sad. Its dog/cat/bird feces everywhere. And it’s supposed to be controlled ac/heater in hallways but they open the double doors instead. Pool is never cleaned. The staff live here and is nosy asf. Systematically stealing tires/parts from resident cars. The list goes on this apt doesn’t deserve any star ratings.

This apartment complex is very dirty and barely managed. We haven't had access to the gym, lockers, or clubhouse for the last few months even though we are actively paying for it in our rent. Roaches and other bugs are present throughout the hallways, elevators and stairwells all year long. Management doesn't communicate or follow-up with residents about changes, crimes or anything. Safety is a big factor and it is extremely lacking here. There are so many more amazing places in the Energy Corridor that you can consider, don't waste your time here. Best of luck!

Just recent moved here in April. My car has been broken into along with 3 others all at the same time. While there’s supposed to be 24 hour security in the parking lot they obviously weren’t doing their job. Very dirty. Trash everywhere all the time. Dog poop in the walkways. There’s super loud music and parties at the pool DAILY. Moving here was the worse decision ever.

It is not the price for such a dirt place they steal you package all the time and all they said in a rude way is that it happens and you have to pay for those private box .. not for a 1300 rent where marihuana smell are all over the place . And they are not doing anything to fix this problem or even try the are homeless pp in the restrooms near the office smells bad in the morning and its scary .and again once they drop your package someone will steal it at the moment. No security at all

I have been in this apartment for more than 2 months and I am not happy. When I moved in, I was told my apartment will be ready. The first night the water in the bathroom smelled like sewer. When I complained in the morning, I was asked to let the water run for half an hour. I was not told where to create an online portal so I could pay the rent online. Then after a month, I was told about it. I don't want to name the people at the front desk since I don't want to call them out publicly. We still don't have our blinds fixed in the bedroom. The management said they will take the measurements and order it. But 3 months and nothing yet. Then we were not told we could raise a raise request online, I always emailed the person at the front desk. Our dryer has a cringing sound everything it operates. The service guys said the service was completed when they hadn't even fixed the problem. When I called and complained, they were like there is a part missing and because of coronavirus, they can't fix it. I have raised a ticket three times for the dryer issue even before the coronovirus pandemic started. The management has a habit of not completing any service task. Honestly, they could have told me a part is missing and once we order it we will complete it. I am sure they haven't even ordered the part. You order the part online, pandemic might slow the shipping, but at least the management should still do their job of ordering the part. Do you think it takes more than a month for the part to be shipped? I was supposed to get the third month free because of some special but my account showed full balance and I paid for it. It was only when I called, they credited that amount for the next month. This is the only apartment that has issues updating payments and stuff. Water and sewer bill gets updated only on the first, so if you are paying before you cannot change the amount to pay. This is the only place where you have to pay for the key fob( remote) and even though I paid for two before even moving, I wasn't given because they were in shortage. There are certain areas which they weren't able to fix but I have emailed them the photo so when I move out I have proof. Isn't this the management's job to get everything ready before a resident moves in? Even the one key fob which they gave wasn't working for the gates but would work only in the gym area. They charge you extra if you don't pick up your package within 3 days. Today I received an email about placing the old valet trash bin outside so they can replace it with a new one or there is $15 fine. Guess what we were not even given one when we would in but we pay about maybe $35 a month for the service. When we move in usually they place a bottle of wine on the counter table but there wasn't even one for us. We had to mention to get one. My next-door neighbors are so loud. They fight late in the night, really early morning. The neighbors downstairs talk to each other from the balcony in the evening are loud. I forgot I was also given the wrong keys for the mailbox. They had to get a new one from the mailman which was after a month. Honestly, I would not recommend this place to anyone for the price that I am paying. It seems like I am living in a shady neighborhood. 4/15/2021 Today's update. This GM "J" is the worst manager I have ever seen in my life. We had scheduled a walkthrough of the apartment today. We were told Thursday walkthrough and Friday Hand over the keys. Then when I reach the office "J" tells me where are the keys? She is like we don't do walkthroughs if you don't turn in the keys. And then she is saying my husband lied when her staff is not communicating the right information. J" the business managers excuses are as follows: 1. She is a temporary employee. (ISN'T SHE THE MANAGER? ISN'T SHE RESPONSIBLE FOR HER STAFFS) 2. I had replied to an emailed the property had sent on April 1st, 2021. And she is like you are complaining about a month-old issue. (If she was a good manager she would talk all this into account). The water bill is always over $50 whether you use it or don't. My advice to new renters: RUN RUN RUN from this place. RUN as fast as you can. During the winter storm, the apartment didn't have water for a week and the bill was still $48. this place is a rip-off

This property is so dirty all the time I have asked to have my hall cleaned from all the spider webs and human pee. They keep peeing by my door and they won't clean it. No maintenance on the weekend so brokennitems don't get fixed and the pee I front of my unit won't get cleaned. Smell like weed all the time and the customer service is none existent.

First of all, kudos to the manager ,the entire staff for their good hospitality and their job well done, KAYLLA AND JASMINE are extremely awesome and well respectful, these three people kept this property for future residents to be happy to move in, i enjoyed living in the property and loved to renew my lease, we understood that COVID19 had caused so much inconveniences for tenants to enjoy what they paying for at the property. however, my suggestion to the management is to find a way of adjusting their restriction from the pool and the gym so that every tenants would enjoy themselves both in the day and the night time. or they reduce their rent if the management can not do something about that. those are part of what we are paying for. I also will suggest that the management should improve in their respond to every problem happening in each apartment. these are very important and need urgent attention. thank you for the courtesy officer provided. it helps . Again, the management wanna make sure they keep those three ladies working for them, they are wonderful people, jasmine, keylla and the Manager. GOD BLESS YOU ALL, I JUST RENEW MY LEASE AGAIN.

Unfortunately, there is not a negative one star review to leave as our experience with this disgusting place. We have been leaving in this complex for almost a year and already I can't wait to move out. As I can see the positive comments are from people who are not current residents and just took a tour, this place is dirty and not safe at all. The gates are never working one of the gate doors hit my car two days ago. There are residents who never put their dogs on leashes, even though I have complained twice after seeing people and dogs being attacked. They told me we can't do anything about it because we don't know the apartment number where the person with the dog lives. The pool area has been closed half of the summer because there's always an issue with the pool or they're cleaning it every time I would like to use it. On Memorial Day when everyone wants to cook there was no gas for the bbq grill on the pool area, only one of the grills were working and we had to wait for 6 families to cook their food since they were there before us. By the time we sat to eat we got kicked out of the pool because it closes at 10 pm. The restrooms at the pool area close at 6pm as soon as the office closes, we live on the fourth floor and have to go upstairs everytime. I've seen so many people using the pool as a restroom. Disgusting! Vandalized cars. Three cars got broken into 7 months ago and 4 cars were left on bricks with no tires. Two days later they sent an email saying they're going to install cameras so residents will feel safer. Well , we are still waiting for the cameras. There's so much more to say about this nasty trashy place. For the price you will be paying it is not worth it at all.

Stephanie provided best services from the moment we signed the lease until now Good apartments and nice neighborhood I will recommend anyone to move in There is a good gym and gym equipments also pool and pool table

Welcome to the ------. Dog feces in the hallway for 6 days now and only 20 feet away from the office. Inconsiderate noisy tenants that don't care about anyone, noise and marijuana smoking 24 hours a day. Horrible construction of the building, bugs everywhere and teenagers at the pool, noisy gangs of teens that don't even live here roam the hallways after the office closes. This place used to be the Haven, changed their name 2 years after opening due to problem after problem, nasty comments. We can't wait to move.