Tenant Reviews for 13328 WESTHEIMER RD

Do not move here! The new company that has taken over is terrible! No trash containers so the back of the property looks like a landfill! They’re so desperate to get the vacancies filled they’re letting any and everyone move in trashing the place! The gate stays broken and your car tires can and will be stolen! Hallways and buildings are filthy! They raised the rent $500!! I went from $1250 to over $1900 for rent with a trillion fees added! They are the worse company I’ve ever dealt with! THE ENTIRE OFFICE IS UNPROFESSIONAL AMD FULL OF ----! There is one maintenance man for the entire property! I am ending my lease early to get away from this hell hole!

RENTER BEWARE UNIT 11201... **8/7/24 Update- Office staff was initially notified on 6/22/24 and again on 6/29/24 when the problem started getting worse and maintenence had not been down to check my unit. Here the manager states she wasn't notified until 7/29/24 which is a lie as I have an email claiming she wasn't made aware until 7/25/24. Which one is it? Who knows, the date night change again in favor of them. Unfortunately it's not my job to notify EVERYONE in the office. I did my part!!!! The people working in the office should have done their jobs and made the report properly. If staff dropped the ball, they dropped the ball. I should not have to be subjected to these living conditions. Also, they sent a company out to do an air quality/ mold test but REFUSE to share the results with me. Make that make sense! Meanwhile, I'm expected to live in an apartment covered in mold and sleep in a bed covered in mold. The Peri on Westheimer, managed by Willowbridge Property Company, is full of LYING INCOMPETENT, RUDE, UNCOMMUNICATIVE people. STAY AWAY FROM THE PERI ON WESTHEIMER!!! I've lived here for almost a year now and up until last month I've had a relatively positive experience with my biggest complaint being the copius amount of dog poop left everywhere from irresponsible pet owners. I did have to submit a workorder 3 times for my lights to be changed and twice for my fridge filter to be changed but those weren't pressing issues so it didn't concern me too much at the time... Then we get to June 2024. I went to the office on 2 separate Saturdays a week apart (specifically so that I could talk to someome face to face). The first Saturday was to report that my apartment smelled stale and moldy and to ask them to check for any leaks. After a week I noticed noone had been by to check so I went back to the office the following Saturday. This time to report that I saw some growth on a portion of my son's wall and on his gaming chair, which I thought was mold and to ask them to please check my unit. Again NO ONE was sent to inspect. Then we had Beryl. I was away from home and did some traveling. I assumed during my time away they had tended to the issue. I was wrong. I came home to an apartment FULL of mold. My apartment is currently still mold infested and uninhabitable and they just don't seem to care. After much back and forth with rude office staff, finally maintenance came and did NOTHING but advised me to simply turn off my ac as it was "just ac condensation." I had to go back to the office for them to get maintenence to come back and wipe the area around my vents. Mind you walls, furniture, clothes, and appliances were covered in mold. This issue is much bigger than simple ac condensation and now the complex is ignoring my requests to release me from my lease 2 months early. I've reached out to the regional manager Theresa A. and I'm STILL waiting to hear from her. They sent a company in to clean my airducts, which weren't dirty according to the company. I feel as though they are just putting bandaids on the situation without addressing the real problem all while ignoring the health risks this moldy apartment poses. At this point my health is in jeopardy as mold is EVERYWHERE to include under my bed and behind my headboard. My son's whole entire ceiling and wall is covered in mold. EVERYTHING in his room is covered in mold. I'm going to have to get rid of all of my belongings and they don't care. I've sent pictures and emails to the complex and to the regional manager with no resolution. I believe YELP allows pictures so meet me over on YELP to see actual proof in picture form of my mold infested apartment. Please beware of renting here, especially unit 11201.

4/30/2021-I’ve been living here for only 2 weeks now and roaches were in the unit before I could even unload my belongings. I’ve contacted the leasing office multiple times regarding the issue and still roaches everywhere. I’m afraid to even furnish the apartment. They were in the refrigerator, behind the dishwasher, & even in the stove (like actually inside). I’m frustrated and pretty sure I need to see someone about the anxiety I’m getting from being here. And I’m pretty sure they’re ignoring my calls now. UPDATE: 8/6/2021-It's still ------ here. The online payment system conveniently went down right before rent was due....& even though I made my payment BEFORE the system was scheduled to go down per the leasing office emails, my payment didn't go through apparently. I stopped by the leasing office to show proof of payment, they're telling me I need to submit a cashiers check or money order and that a NOTICE will be posted on my door tomorrow despite me showing the proof to them in person today....oh and I took care of the roach infestation ON MY OWN! Definitely NOT renewing my lease. ZERO stars should be an option...fake luxury apartments.

The staff are a bunch of liars. I lived in this community for 8 months when I finally had enough. On 3 separate occasions I reported loud arguing, fights, and even gunshots in the middle of the night and early morning. The last occasion I was working from home one evening around 6pm when I heard 3 gunshots outside my living rooms window. After the gunshots an argument ensued and I heard two people going back and forth - one person threatened to blow the other persons head off. I will say that I totally believed them since I had just heard the gunshots that I actually have a recording of since I was on a business phone call - my client heard them as well. It took several days and me actually visiting the office before the manager Rhonda responded about it. She stated that she would help me be released from my lease since I was fearful of being there, but when I came back to let the office know I was leaving she conveniently forgot our entire conversation. Not only this but also lied and stated there were no calls to 911 although I personally called myself and have the record from HPD and a picture of the individual in question walking around outside with gun in hand. For the amount of money you pay for this community one would not expect this type of environment. It is very ------ and reminds you of living in the hood with all the music, arguing, and fighting day and night. I would not move here period!

If you're like me and like to modernize the place where you live with Smart devices, like the Ring Peephole doorbell or Nest thermostat or Smart lock, you're out of luck, if you install any of these devices, (that don't require any permanent modification, like additional holes, etc.) the leasing office will tell you that you're violating your contract because of an "Unauthorized modification of dwelling", like if you're bringing down a wall or changing the flooring. I tried to talk to them explaining that any of the Smart Home devices really require any modification at all, they just use existing holes and wires, but it seems like they don't know much about it or they're just against technology. So, if any of this is important for you, you better think twice before considering moving here. It's a nice community and apartments, but some design decisions didn't do good for the space distribution, leaving some areas too small compared to other comparable size apartments.

I was glad I chose here , this place is totally different to where we have lived. Is a place to call home ?? You have everything at your finger tips ?? their maintenance are great and I also love the shopping mall across ??

The pool and communities are amazing! Neighbors are nice, friendly and super helpful. Maintenance crew its unbelievable good and fast. I love this apartment complex. They do really cool events every month.

I've been here going on 6 months and I truly love it. The staff is great , they have cute monthly events for the residents, and the apartment are fairly new so there isn't much wear and tear. The walls are extremely thin but that is something I can get used to. Love it

Great community & awesome and accommodating staff !! Property well maintained, friendly atmosphere. Love all of the creative festivities & events hosted by management & staff!! Overall Excellent quality apartment with the best features & amenities!!!

Walls are paper thin, can hear neighbors when they are speaking to each other or on the phone and their kids, dogs, music, very annoying. I definitely wouldn't rent here again just based on this fact alone. Community is full of sketchy characters who speed in the parking lot and blast their ------ bass out of their cars late at night on work nights Apartments are all infested with cockroaches, even if they spray they come back. Office is not 24 hours, they started to automatically close it making your key fob useless. They advertise it as a 24 hour space but that is a lie, it is only open at their whim. Sometimes it will be closed as early as 6PM in the evenings depending on their settings. Office coffee is hardly ever stocked with coffee or cream. Apartments themselves are very low quality. At first glance they may look decent but live in them a while and you will realize all the material is low quality and quickly falls apart. Get used to calling the maintenance because you will need them, a lot. Gates are always being broken by low class types hitting them and random people are going in and out at night without any security protocol. Office management does very little to improve quality of life or ensure community is quality. Manager is impersonal, anti-social, and a terrible communicator.