Tenant Reviews for 13502 NORTHBOROUGH DR

I was reluctant after reading the reviews to even look here, considering my price range I gave it a shot. I moved in 3 weeks ago and I must say the office staff is awesome. The manager came out of her office to greet me when I went to look. Teresa was so helpful. When I moved in my apartment they did a walk through with me to ensure everything was all done in my apartment. I love it here! It's clean and quiet and a great location. Goes to show don't believe everything you read. Awesome team.

PLEASE DON'T RENT FROM SAGO PALMS!! Staff is unprofessional. Rude & ignorant and work orders will be ignored. Random dogs roaming around. People hanging everywhere and don't care how they look or act. SAVE yourself time & money & find somewhere nice and safe.

These Apartment Are Horrible !!!! The Roaches And Mice/Rats Are Out Of Control . You Can Never Reach Anybody To Get Things Fixed . You Hear Gun Shots Every Night . I Wouldn't Recommend That Anyone Move Here . So Pissed That I Moved Here , Very Tempted To Break The Lease .

As soon as I moved in I knew this was not the place for me. I moved in and within 10 days they put a leter on my door saying i owed $325 idk what for. They were supossed to install a dishwasher a year later didnt get it. The neigbors told me they had moved someone out of my apt 3 days before i moved in . The A/C didnt work for a month in the hot summer. Dont have a door on my closet ,blinds missing on patio door. Window by my door has a whole in it with a wasp nest by it so i have wasp really badly. Women in the office have the up most WOST ATTITUDE ever. They talk to people like they are better than them. My mailbox doesnt close and when i talked to the office lady she said "that doesnt have anything to do with me".This is a bad negborhood men sit oitside selling drugs.Cops out all day becuse something has happened. The bus doesnt show up on time. The only thing i enjoyed was my neigbors they were welcoming and nice . I didnt get robbed suprisingly and my apartment was spacious

THE APTS NEED TO BE SHUT DOWN. THEY HAVE ROACHES AND RATS VERY BAD.RATS EATING THREW MY PERISHABLE ITEMS. IT WAS POINTLESS IN EVEN MAKING GROCERIES. NE W MANAGEMENT TRIED CLEANING UP BUT IT WAS WAY TOO LATE. THE STAFF IS VERY RUDE. THEY TRIED HIRING SECURITY OFFICERS BUT THAT MADE IT WORSE. I CAME HOME ONE NIGHT TO A SECURITY OFFICER HAVING A WOMAN PINNED DOWN TO THE GROUND WITH AN AK 47 IN HER FACE. I WAS LIKE REALLY WTF. YOU ARE SECURITY OFFICERS NOT HPD. THEN THE MANAGEMENT TRIED TO COMPLAIN ABOUT MY DOG & HIS BREED. TRIED CHARGING ME DAILY UNTIL I REMOVED THE PET WHEN CLEARLY I PAID A DEPOSIT WHEN THE OLD MANAGEMENT WAS THERE. NOT MY FAULT HE STOLE THE MONEY AND TOOK OFF. I TRIED ENDING MY LEASE EARLY BUT THE MANAGER DIDNT WANT ME TO.TRIED PAYING THE RE-LETTING FEE AND THE CRAZY MANAGER WAS LIKE NO WE DONT DO THAT HERE. SO I MOVED AND WITHOUT TELLING THEM AND THEM DUMP PEOPLE PUT AN EVICTION ON MY BACKGROUND. I HATE THESE APTS AND WISH I NEVER MOVED HERE.

Ever since the management changed, these apartments have really gone downhill. I have reported numerous issues that have yet to be fixed. Staff is extremely rude, unless you're a man or --------. I'm just counting down the days until my lease is up.

Office staff is nice , they don't answer the phone at all but if you go up there their friendly ! Zack talks a good game but is a huge procrastinator!! The MICE are horrible I've caught 8 alone because pest control no longer exist ! Not a good place for small children. However they will work with you to get you in. & if your late on your rent they work with you. But the mice !! Nope I can't deal with that !!

I moved here in Nov of 2013 and for the first six months it was horrible. I didn't have an ac that worked properly, my dishwasher wasn't connected to the water, my kitchen sink leaked, none of my light fixtures worked... the list goes on. However, once the new management came, it has gotten much better. They have renovated the outside and started picking up the parking lot trash daily. They also fixed the lights on the outside of the buildings. The only complaints I have is that the maintenance is still relatively slow but once you get them in your apartment and tell them the few things that are wrong they'll fix it right then and that the phone hardly ever gets answered. In order to talk with someone you'll have to go to the office. But other than that I enjoy living here. Chealse helped me get the major issues fixed in my apartment when she first came in and quickly! Just recently Zack made sure my ac was fixed in a day rather than waiting weeks like before. Also the staff always works with us (me and other residents) on rent. They are extremely understanding people and I couldn't be more grateful or pleased that they work here.

I lived here for a year and it's been the worst year of my life...I'm still waiting on my deposit refund and I've been moved out for almost 2 months. The new staff Chelsea, Dameria, and Chad need to be fired immediately. No one answers the phone during business hours, they've actually taken the phone off the hook so it's constantly busy. Brian, the actual owner of the complex needs to be evaluated for hiring this set of people. They are liars, inconsiderate, incompetent and I'd strongly recommend no one move here no matter how desperate they are. Maintenance is horrible; when they do come out to fix things it's usually just to hang out in your apartment and see how nice your things are. Yes, they steal. The pest control is disgusting; I've had 9 mice I had to catch myself in my apartment because maintenance wouldn't close up the entrances. Please if you don't have any other choice, make this place a hell no on your list of potential places to live unless you like to throw money to the wind.

Those good reviews are OBVIOUSLY from the management staff. Amazing they can do that but NOT answer the phone. Maintenance is HORRIBLE!!!!!! They take forever to do anything. I've been waiting a week for my ac unit to be fixed because it's low on Freon which take all but 10 mins to fix and it's been a week! You hardly ever reach anyone in the office. While they work with you on rent it doesn't make up for the poor maintenance. When I first moved in I had no ac unit at all... they finally installed it and it DIDN'T WORK! IT TOOK THEM 6 MONTHS TO COME OUT AND FIX IT!!!!!!! AND IT'S BROKEN TWICE SINCE THEN!! At point I've almost given up having something that actually works! My closet lights have been broken since I moved in and I've asked several times to get them fixed... I'm so frustrated with this place I just cry.