Tenant Reviews for 13555 BRETON RIDGE ST

The team is excellent in addressing any maintenance issues and any other requests, and they are always so friendly. I do not have to worry about any apartment issues and feel very safe living in this community

I moved into this apartment complex at the end of July 2017. My first time in the apartment, I turned The A/C on and left. When I returned later that evening I noticed The A/C was still not working. It was over 80 degrees in the apartment. It was after hours and I had no emergency number to call and get my issue resolved so I had to purchase fans in order to sleep there that night. The next day I went to the office to turn in my inventory sheet and inform them of the A/C, The A/c was fixed and I was told the other issues on my inventory sheet would be fixed as well by Jennifer. A few items that were included on my sheet were the toilet not being secure to the floor, the weathering strip torn from the patio door (allowing bugs inside), a hole in the closet door, as well as damaged blinds. Weeks went by and these items were never fixed I called and went by the office several times to no avail. On September 19, 2017, I called the office because there was water coming from the bottom of the toilet that had been broken since I moved in. They sent maintenance out immediately. Once the maintenance man left, I received a phone call from the office (Brittany). She was asking me about damage to the bathroom door frame. I explained to her that the door became stuck the night before and I had to push it in and it damaged the frame. She also asked about the toilet not being secured to the floor, I explained that it had been that way since I moved in and it was on my inventory form. She asked about a dog that was there, I explained the dog belonged to my friend that was visiting. She explained to me that I was not allowed to have a pet in the home at all, even if it was visiting, and that she would have to speak to her manager to see if I will be fined, I said okay. Brittany called back shortly after and stated she had spoken to her manager and I will be fined $100 for the dog and she would have to assess the other damages to see if I would be charged for those as well. I attempted to inform her again that the toilet was not damage done by me but before I could finish she began to raise her voice and become very defensive. I told her I would rather not have this conversation on the phone anymore and I would stop by the office. I entered the office and the manager, Courtney, was sitting at Brittany's desk. I sat down and asked for a copy of my lease and inventory sheet. I was given a copy of my lease and read the part about the dog so again I agreed to paying the $100 for the pet. Courtney began speaking very loudly stating that now she was going to charge me an additional $10 a day for 18 days because of the dog. I informed her that the dog had not been there for 18 days so that wouldn't be an honest charge. She did not have proof that the dog had been there for those days either. She also stated she had photos of the Make Ready prior to my move in but refused to allow me to see those as well as my inventory sheet to prove the other damages were not caused by me. Courtney then began using profanity towards me and told me I needed to get out. I asked for the number to corporate she refused to give it to me and threatened to call the police. I continued to ask for the documents, she refused and called the police. Courtney also threatened me with a 24 hour eviction letter. The police arrived and spoke with me and informed me that this was a civil matter and that Courtney stated she wanted me to leave and to not come in the office anymore and to handle any business over the phone. I left. I contacted corporate, the young lady I spoke with stated she would transfer me to the correct department but then hung up. I called back several times but never got through to anyone. I went online and sent a message for someone to contact me but never received anything. I received a note on my door a few days later with $1400 in fines. When I called the office to dispute no one would answer and I feared going to the office because I was told by law enforcement I couldn't. I wanted to avoid Courtney calling police on me again. I went online to pay my rent and my access to the website had been blocked. I later received a notice to vacate. Leaving me no choice but to move out.

I've been a resident of Breton Mill for 7 years. The location is great and meets my needs. The property is a bit older and that brings some maintenance issues causing work orders from time to time but that's anywhere you live. My apartment is just the right size and the place I've continued to call home. I also enjoy my neighbors on either side of me which is a rare find these days. Both have also been here for 3 plus years. The manager Courtney is the best, by far, of the four managers I have had since living here. She is a no-nonsense person, but genuinely cares about the residents. Genuinely. And it shows in how she manages the community and interacts with the people here. She is the first manager I've actually seen outside working and checking on things. I even witnessed her and the Assistant Manager Candise in rain-boots delivering notices to residents. This is something maintenance usually did. The overall community appearance has changed drastically. The office is always clean, inviting, with refreshments to serve if I have to wait. She even hired new leasing agents (Alex & Jenn) that are much better with customer service and accuracy. I could tell they were new when I asked a question concerning my renewal rate to pay rent. However she didn't just guess or send me away without an answer she actually asked Courtney to help her locate the information in order to give accurate information. This is something new!!! Over the years I have mostly received the run around when entering the office for any reason. The Assistant Manager is the only staff member who has remained over the years and been my ONLY point of contact for that reason. She answered all my questions with high knowledge and professionalism. The property has never looked so good when you drive in. The flower beds are being kept up, landscapers aren't blowing lawn clippings on to the patios anymore, the laundry room now has a nice bench for you to sit on not 2 broken pool chairs. I love the community and over the years I've seen it's ups and downs depending on management. You can tell when the management teams cares about the property and takes pride in their work. Maintenance has even improved since Courtney arrived. We are now receiving follow up phone calls and emails to make sure the work order was completed. The thing I'm most grateful for is her finally riding me of my pest issue. She enforced a mandatory pest control service for my entire building not if and's or butts. And POOF they were gone! I'm also able to enjoy the pool this summer without having to worry if I will get a pool chair. Last year we only had 3 that weren't broken and I wouldn't fall through. There is all new furniture now. My mom came to visit and said the patios are so much cleaner and she didn't see as many broken blinds either. Something I hadn't even noticed but made me happy someone did. We recently had some break ins on the property that caused some concern but Management was quick to inform us. Most places try to hide these indiscretions from their residents. We received a letter from them giving us the details needed to be on the lookout and some safety tips to help prevent things. I was reassuring to know they cared enough to keep us in the know. I noticed lighting repairs and additional lights being added, repairs to the gates, and less traffic being able to enter the property. Even though they can't prevent the crime they are at least making and effort to discourage it. Overall I'm a satisfied resident looking forward to signing another renewal. I think this might be my best lease term yet if management and maintenance continues to improve. I will also start referring friends again with comfort in knowing they will have a great experience. The residents are all happier and respectful of other residents and the general condition of the complex. I believe this also stems from the high standards and excellent example of the staff. They are creating great environment for all us customers/residents. Thank you!"

I've lived in these apartments 5 months and so far I have had the worst experience with staff and management. When I moved in it took about 2 weeks to get things around the apartment fixed, I have had complaints and emailed the apartments a few times and have received no response, I am currently waiting for a dishwasher to be fixed that's been open for 9 days now and still no word on that... I have issues with the tenants upstairs throwing dirty smelling animal urine on to the cars and patios of the other tenants, I have also made a complaint about that and have not received a follow up email... the parking is horrible, the gates are CONSTANTLY broken which cause holding up a line of traffic or having to park outside the gate or not even being able to get out of the gate! The lack of managerial experience is ridiculous, when we are paying every month to have a nice place to call home and can not even get that. I would not recommend moving in here. I don't generally post reviews but this is something that needs to be done.

It is unbelievable I had been living on this community for 4 years always paid rent on time and now they don't want mine doggie to bark just because they say so without an excuse it doesn't even make sense to me. Why do I had to pay deposit on front for my pet to begin with as well as monthly fee he is a bichon frise small breed this is definitely the worst place to live in. Don't get a lease on this place. maintenance is the worst I am not longer planning to stay on this disgusting and unreliable place.