Tenant Reviews for 16700 Kuykendahl Rd

I've lived at Emerald Cove for approximately 7 years now, and have no complants at all about the property. I've seen a few managers come and go here, but by far the best is the current one, Rene. She's 100% professional, and enforces the rules here without prejudice or favoritism. Rene and her office staff are pleasant to deal with, and quick to handle any problems you might have with your apartment. I've always found the maintenance guys to be prompt and skilled in their work, and they're neat and courteus at all times. I checked out 20 other apartment complexes around the area before I settled on EmCove, and I've always been glad that I did.

I been here living here for five years now. --------- is a good manger. She always return my phone calls and she has helped me and my family out a lot. The maintenance men are always available even after hours. My sink was leaking the maintenance man fixed it twice. My air was leaking from the ceiling and he came right out to fix it with no problem. --------- fixed my dryer and bought the part I needed. --------- is really trying to fix up the property. Keep up the good work.

THIS IS THE WORST APARTMENT PLACE I HAVE EVER LIVED. I MOVED IN ON 07/18/14 AND IN LESS THAN A YEAR I HAD 25 WORK ORDERS TO DO REPAIRS ON MY APARTMENT. THAN EVERY WEEK MY AC WAS LEAKING FROM THE MASTERBED ROOM THE MAINTENCE GUY CAME OUT 10 TIMES AND IT WAS NEVER PROPERLY FIXED EACH TIME I WALKED INTO THE BATHROOM AND SLIP ON MY BACK 3 TIMES. THAN THE DOORS INFRONT OF THE WASH AREA FEEL AND HIT ME IN THE BACK OF THE HEAD AS I WAS GOING TO WAKE UP MY CHILDREN. THEN WHEN EVER I CALL RENEE SHE DOESNT HANDLE BUSINESS WELL SHE IS LIKE THE WORST PROPERTY MANAGER EVER. AND THEY ARE ALWAYS ATTACHING FEES TO YOUR ACCOUNT THAT DOESNT BELONG TO YOU. WATCH THEM THESE PEOPLE ARE SNEAKY AND THE PROPERTY SUCKS.. THEY ARE ALSO RACIST.. THE COURTSEY OFFICER ONLY HARASS ----------------- PEOPLE AND THERE ARE METH HEADS AND ALL KINDS OF DRUG ACTIVITY ON THE PROPERTY.

Wow...where to start except to say DO NOT MOVE HERE!!! When I moved in six months ago, my apartment had not been thoroughly cleaned prior to the previous tenants moving out. The toilets had feces smeared on the seats and were dirty, there were stains on the carpet, there was curly black hair on the bathroom shelves and like 100 other things. In the time I've been here (six months), I've worked very hard to get everything cleaned and fixed - mostly by myself since maintenance will not work around my work schedule (I work nights and they will only come first thing in the morning). No matter what, though, my apartment has had cockroaches...EVERYWHERE! I was still seeing them even after pest control came, so I did some research on the internet and figured out why: there were huge cracks in the wall and holes around all the plumbing and water fixtures that lead outside and to the other apartments. I had to caulk and spackle and repair all of this myself and it seems to have greatly reduced the amount of bugs that I was seeing. So, NEXT we have the management staff. On almost every dealing I have had with them, they have been rude and unprofessional. They say there is a courtesy officer on site, which I have NEVER seen. I even had a situation a week ago where I called him for help and he never showed up. I do not feel safe at night walking by myself to even take the trash out! The lighting at night is a disgrace. Only about every other building has a light on it that stays on at night and between buildings there are none. If you arrive home at night after eight pm, there is no where to park anywhere near your apartment, thus making you venture out into the previously stated pitch black parking lots by one of the many dumpsters overflowing with broken furniture and trash. When I moved in, I asked about the security gate, which wasn't working, and if they were fixing the parking lot which is filled with potholes. In my time here, the gate never works and the potholes are still all here. In short - the management is not concerned for the safety of those in the apartment complex. Lastly, we have the prices. I am paying $25 more than is advertised on the Emerald Cove website or any of those of the apartment locators. I dealt with the price because I really liked the layout of my unit and the spacious bedroom. But, now that my lease is up, I find out that my rent is going up $85! Places I've lived in the past have raised the rent $25 or no, but never that much, and always with some kind of upgrade to your apartment for renewing your lease. Not here. The rent is going up and my apartment still has bugs, there are still no lights in the parking lot, or parking after dark, the dumpsters are still overflowing with garbage, the security gates are still broken, I have never seen the courtesty officer....I could go on and on. I called on Friday to say that I would be staying for one more month due to the price increase and was informed that I would also be charged an additional $75 per month to go month-to-month. Wonderful! That brings my new monthly total to $925 for a one bedroom apartment without washers and dryers, without a fitness center, with a tennis court whose net is falling down...I wish I had better things to say, but the truth is, I can't get out of here fast enough!

Maintenance here is awful the men have zero knowledge when it comed to fixing things.Francisco is one of maintenance men here and he was never able to fix my a.c unit, my stove or even the sink. I almost died in two fires because of of the a.c unit and stove. Parking is terrible after 9pm you can NEVER find parking. The manager is extremely rude and unprofessional. The property lacks security they claim to have an officer on duty but I have NEVER seen him car get broken into along with people's apartment.

I moved here in October and I signed a 6 month lease. I renewed my lease last month simply because moving is a hassle and I did not feel like finding another place. But would I recommend? No. Compared to a lot of other apt complexes around here it's significantly better, I don't have bugs, maintenance is pretty swift about the minor things that have gone wrong. The reason I would not recommend is solely because of the property manager. She's one of the rudest people I've ever encountered and she does not care if you know it. I try to only go in the office when it's necessary and when I do I only deal with Sherri. And yes, cats are EVERYWHERE and that's another con.

This place chip me for $150. Sherry told me that my deposit is nonrefundable after I had told her I wasnt moving there anymore. It didn't make sense to me since I haven't signed any contracts or agreements. She never told me this before. Her excuse is that she is a new employee and didnt know the process and I know that is a damm lie because I read reviews. She took advantage of me since I live in another state. But now I am a angry person and disappointed in her actions. But I am relief I didn't move here after reading the reviews.

Crime, muggings, drugs, guns fired in complex twice in the last few months, dog poop, LACK OF PARKING NEAR APARTMENT, noise,dogs barking, CATS EVERYWHERE, trash overflowing at dumpsters on the weekends. Take your pick. Staff blows you off, not around after noon on weekends. Holy cow do not move here. Not worth the rent they charge.

If i could give the staff a big fat ZERO i would. The manager is racist . She is a Bigot. She will slam doors in your face if you're not white Or even if you don't look white but are. DO NOT MOVE HERE. I moved here in September and i'm alreadY moving out. they lock the laundry rooms at 530 pm and on the weekends so if you don't have laundry machines of your own and work late you're going to have to go to a washateria. The only office staff I like is sherry. She has always been kind to me . Everyone else is rude And racist.

You get what you pay for. Old appliances, old cabinets and drawers, old plumbing,very old a/c units, old everything. Don't leave anything of value on the patio including firewood. Crime is a problem in this complex. When the gate malfunctions (at least 3 or 4 times a week) there are cars broken into. The walkways do not have proper lighting and on weekends there is no trash pick up and every dumpster is overflowing. When the wind picks up the trash is in the streets. Do not move here. The positive reviews I have read were obviously written by management.