Tenant Reviews for 18100 WEST RD

I enjoyed my stay at WLP for 7 months while our house was being built. WLP has great amenities and activities for the community. I especially liked using office space some days. I work from home and it was very refreshing to get out out of the house . Great place to live!!!

The main problem with these apartments are the front office management staff. They are unfriendly, uncaring and unprofessional. I had problems with neighbors dogs yapping and defecating outside the property. When I politely complained, the staff just totally ignored me. They did not even try to suggest they would look into this. However, when they want thier rent money they are quick to contact. I had an instance when the monthly debit set up did not work, which I was not aware of, and after just a few days, rather than send me a reminder they sent me a letter threatening eviction after more than 2 years of on time payments. This was very insensitive and in my opinion poorly handled. This added to other similar stories makes me not want to contact the staff for help and this should not be the case. They should be there to help and support me and for me this is a big negative for these apartments. On the plus side the apartments are well located and I did find the maintenance staff helpful, but not the office management staff.

I stayed for over 2 1/2 years here at WLP, and would happily still be there except for moving out of the city! It's a quiet community, beautifully landscaped with easy access to a 2 mile trail around the lake for jogging, biking, or fishing. With an attached garage with entry from your unit, full size washer and dryer for laundry, a kitchen with granite countertops with plenty of space and storage, and laminate floors except for a carpeted bedroom, it had all the features I was looking for! With the buildings being around 5 years old, there aren't a lot of maintenance issues. I did have a garbage disposal freeze on me once, which was taken care of quickly and efficiently. The staff are friendly, nice to talk to, and are helpful!

I enjoy living at west lake park I have been a resident for over a year and a half. The staff is friendly. The property is always clean and I feel safe living in the community. There are a lot of amenities included in my price and I can't imagine living elsewhere.

I lived here for a year and it has been great. I was driving around and just popped and and met April and she has been awesome thru my whole experience. The rest of the staff is great as well. Very quiet and safe. Love the lake behind the complex and the floor layouts and the garage is a plus. Highly recommend moving here if want to be safe and not a lot of noise. Others might say these apartments are pricey but I don't feel that way, others apartments are about the same or if not more and you don't get the same amenities.

Resident 2018 I've explored the entire area......and West Lake Park by far out shined them all!! The grounds are quiet and so emaculate, the staff so welcoming and will go beyond to ensure your needs and request are met in a timely fashion. My Yorkies and I enjoy our quiet stolls around the lake....we are extremely happy here!

The West Lake Park Apartment is one of the best communities among all we visited before deciding to rent. We lived there for almost 2 years, without a single issue - the staff is great and the maintenance keeps everything in excellent conditions. The manager Lorena Trevino deserves a very special "THANK YOU" - she showed us different apartments to help us decide and was always there to answer any questions before we moved in - after we moved in her outstanding customer service and skills were always present, solving any issue, checking always if everything was perfect. Lorena, you made us feel at home before we moved in - Thank you!!! You can't go wrong with this amazing community!

My little family of three loved living here the past year! We loved the location because it was walking distance to the GoForth Park and the walking trail, super close to Towne Lake Board Walk, and lots of grocery stores and restaurants! The staff at WLP are awesome and super quick to respond to any questions you may have. They remember who you are which I though was pretty amazing since it’s a pretty big complex. The amenities are also very appealing! The pool is salt water and has beach access which is great for kids! The gym is nice and has a room where you can set up your own music and do your own workout on a big screen tv! I loved this! The complex does a pretty good job of trying to keep the residents quiet after a certain time so the only noises we heard were from the surroundings of the apt complex! We loved it here! It was clean and well kept. If you’re looking for a great home, you’ll find it here!

I would not recommend these apts at all. They look good but you will see differently once you move here. They are overpriced and you have better rental options elsewhere. The walls are paper thin and the building construction is poor although it "looks" good. The only plus is the location and the lake with the walking trail. Highly dissatisfied :(

The quality of this place has slowly, but surely plummeted. They seem to be letting anybody back here these days. And by anybody that is not racist- ignorance comes in all colors, shapes and forms. I am a melonated person. But I work too hard and do not want to live around trash- PERIOD. With this hurricane, I am curious to see how the leasing office is going to handle residents with checkbooks affected by the storm. Usually rent is due by end of business on the 4th of every month (even on a holiday) but curiously the office was closed entirely today. But then there's supposed to be this on-line payment system of sorts. Not everyone has the benefit of PTO or work industries where you are not paid if you cannot work. In fact, The Houston Chronicle (9/3/17 ran a segment on this: APARTMENTS- 'Storm woes can make it tough for many to pay their rent on time.' The overrated security guard back here could use some work. Looking into my next residence spot once my lease is up bc the crap going on around here is not worth the monthly rent they charge back here. Unless these people can redeem themselves bc they still have the potential to improve this property.