Tenant Reviews for 2002 SAN SEBASTIAN CT

Site unseen until I walked up on the property. I considered renting at the Balboa. This is what I experienced. Upon walking the grounds, the first apartment we were shown, in the interest of disclosure, the official, Sarah or Sandra, informed us that the space was previously used by a group for prostitution and that the management finally evicted them. The space was clearly in need of repair and I chalked up the hard disrepair to the tenants' need to avoid prosecution and discovery. As we walked out, I noticed that the apartment front door was in view of the apartment office, because it was roughly 3 doors down in the same hallway. As all the front doors face inward to a central hallway, the "clientele" had to be passing by the office. We were instructed that there was only one elevator in each building...at the office side of the building...until we were led past another door door of stairs and non-working elevator on the way to another apartment. (I later learned from a tenant on their balcony that, except for the one to meet bare legal compliance, the elevators have not been fixed in over a year and the elevators are part of the ongoing issues with the city and fire marshal). Every apartment we looked at was under repair, either being painted or being recarpeted. While this makes me feel wonderfully like they were building me a home for me and mine, I noticed the offhand comment that refurbished or upgraded apartments were more expensive.Are they using the whitewash paintjob as an excuse to jack up my rent? But I continued, assured by my husband that the painting was a good thing and that the maintenance was obviously being worked on. We were instructed by Sarah/Sandra that the apartments provided pool parties, but that the office personnel did not visit them because they were not kid-safe. No money for elevators, but there is money for unsafe parties?? Confused, I rolled over the reasons why I should choose Balboa or one of the other places my family had visited that night and was online looking at square footage and floorplans and pricings. While I found several things I liked about the Balboa, I was still torn. While mulling over my prospects, I came across an article much like this one discussing the lawsuits and such. I was aware of the high number of people who only comment to disagree and argue and accepted the grain of salt commentary but was now wary of the 11% approval rating. The next day, I asked the office manager, Heidi, who commented about her three years of management at the Balboa about the comments I had seen. Having driven all the way from Houston, my husband used the restroom in the office, so I struck up a conversation with the office manager, Heidi. I said I saw an article online "involving the local paper." Without asking which one(there are three papers that have commented on the Balboa at one time or another: Galveston County Daily News, Houston Chronicle, and Bay Area Citizen), she quipped without looking up from her paperwork that she "evicted him because he did not live here". But if he did not live at Balboa, how did she evict the reporter? She did not even know which article I was talking about?!? I have no trust for anything Heidi will tell future clientele. She is purposefully ignoring future customers. She does not live at the apartments and seemd to be less interested in possibly meeting with me and my family as tenants than she was about getting our money. Sandra/Sarah(I missed the name and I really am trying to remember) was called in on her off day and pleasantly showed us around the property since my husband and I had narrowed our choice of homes down to two. Sandra(I feel comfortable with this name) was very talkative and informative, informed me she was new to the office(substantiated by the useless conversation with Heidi), but that she had lived in the complex(the other building) for two years. I learned from the balcony tenant discussed earlier that maintenance is "sorta slow". My ratings are based on the two times my family visited.

Don't let "NEW MANAGEMENT" fool you!!!! They will put up the "New Management" front saying its angry residents who got evicted writing these post ... NOT TRUE! my FIRST issue was we had to wait damn near a month to move in. THEN finally moved in and realize everything was HALF ---! Doors NOT drilled in , doors MISSING , handles missing on the restroom cabinets, front door looked like it was KICK IN! Pieces of the cabinets in the kitchen not renovated, shower squirted water EVERYWHERE blinds MISSING --- **called office , maintaince finally came with a sobb story, only thing fixed was the BLINDS! during the period of time waiting for these problems to be resolved a PIPE BUSTED and WATER came out the walls , ALL THE LIGHTS, ELECTRICAL BOX , everything!!!!! called maintance he told us just go back to sleep and they would fix it in the morning! NEXT DAY office was magically CLOSED! Day after we were receiving apologies and "sympathy" and told "i know it smells bad and its wet we'll send somebody to pump the water but we can not do anything with the walls till they dry" "The boss lady"(since i cant put names) did not want to move us, mind you the walls where MOLDING and there 72 hour period was UP! It took the fire marshal coming out for her to move us! This happened sometime during 11/11 btw Then the unit we got moved to has FAMILY ROACHES!!!! And no we're NOT DIRTY PEOPLE! We've lit BOMBS . SPRAYED. HAD PEST CONTROL SPRAY! And there still here! Im unfortunately still a resident to these ROACH infested apartments. It's a NON STOP chain of events here! VERY UNPROFESSIONAL THEY WILL DISCUSS YOUR PERSONAL BUSINESS WITH OTHER RESIDENTS. So there "new management" just suggest we move out since we have so many problems --- AS IF WE CREATED THEM! Maintance must think there a resident to every apartment because they will walk in if you don't answer the door fast enough or are NOT HOME! Not to mention the cops lurk around these apartments looking for drug dealers usually, occasionally for other reasons and the ambulance comes once a month just about and usually at night because of a stabbing, or whatever Balboas up to for that week. Whats the point of 24hr maintance if they dont know how to fix anything or dont come period? You can find them strolling around the apartment complex chilling on the clock! And them and the "housekeeping"/"hall cleaners" standing around whatever crime scene is happening for the month. i feel even when your off the clock walking around with a 40 in your hand is unprofessional around the workplace where you do NOTHING at! You should also know the a/c is controlled by the OFFICE .. its been blowing heat this HOT winter! hopefully you have good health insurance and visit your doctor often because these people here DONT GIVE A DAMN ABOUT YOU! they feel as long as "you have a roof over your head" you should not complain (yeah words from the boss) Ps. maybe if you'll would get your ---- together you wouldn't have to give people money off there rent or free rent and could keep the phone bill paid and your wifi on!

We moved in and then became over ran with crazy ants first the the ------- ROACHES!!! This apartment complex is nasty, never anything fixed, and the maintance crew is always drunk! The "management" staff all tell you different things each time you call the office We starting moving out and before we were done maintance came in and raided my apartment taking what they wanted and breaking my property yet leaving other items knowing I was coming back! If you value your family at all!!!!! DO NOT MOVE TO THIS ROACH, ANT, AND RAT INFESTED HOLE!!!!

this is the worst place to live. they never fix anything. you will have to go 3 and 4 days with no a/c. the cops are here every day, the drugs in this complex is unreall,its not safe for kids. people let there dogs run loose all the time and the manager never does anything about it. the office people will come and beat on ur door trying to start crap and scream at you for no reason.the people that own this place has already had two of there complexs forclosed on.if you have moled in ur apartment good luck on them fixing it.

Just tired of all the lies and broken promises. It would be nice to call and have someone actually answer the phone.