Showing 21–25 of 25 reviews · Page 3
Current Resident 1075172
3 years ago
My two suggestions for making the move-in process smoother down the road for future residents is to schedule the move-in time as far in advance as possible and communicate, communicate, communicate AHEAD of time (not the day before the move-in). I was not communicated with about a time I should arrive for my move-in until an email was sent 2 minutes before the leasing office closed the night before my move-in date. That is unacceptable. The only reason I rated my overall experience higher at 3 stars is because the staff present the day of my move-in were friendly and accommodating.
Current Resident 1068733
3 years ago
Mostly positive with a few exceptions recently. I like the location close to the med centre but also on the other side of Hermann park, which is a great location for runs/walks. This is probably the apartment's best quality. The unit is nice too; I like having fibre internet, and there's a good amount of space here. Issues I have mostly surround recent decisions that were not communicated with the residents before being made. The first has to do with changing the locks on the doors from conventional keys to app-operated electric locks. One day we got an email that this was happening, and no one asked if we wanted it. It takes longer to unlock than regular keys, won't work if your phone is dead, and makes it possible for you to lock yourself out, oof. The second is that the apartment recently decided to get rid of its mail room entirely, opting for a third-party service that brings packages to your doorstep. This means that we have to send our packages to a different address and wait for someone from there to bring it to us from outside of the apartment, which obviously means that a package will take longer than if it came directly to the mailroom. It also makes it easier to steal packages because they will just be sitting at our doors rather than behind a locked door in the clubhouse. This is a minor addition, but I find it inconvenient that if a friend wants to send me a package, I have to give them the address of some warehouse rather than the place I live. Once again, the landlord company never asked if this was something the residents wanted, and from checking google reviews of the delivery company (Fetch), I am very disappointed. Last, thing: maintenance requests have been slow lately, but the maintenance team is nice, and I can't say whether the wait time is representative of everyone's experience. Bottom line: great location near the med centre + Hermann park (grocery store also super close) with nice units and lots of trees, but be wary of poor communication with staff and (likely) corporate-decision shenanigans.
Current Resident 1061044
3 years ago
There has been a lot of change with the property management and maintenance staff . This is why nothing gets fixed to completion. I'm hoping to see more change over time , but things will never be completed at this rate
Current Resident 1064330
3 years ago
the community is great and quiet. Parking is a great issue as there is no designated spots i.e. its is first come first serve basis and lost guest are parked in a regular spots . there is great issue of cleanliness with people with pets.
Current Resident 1063395
3 years ago
The place is clean, quiet and is very close to my work. The apartment is spacious with a great layout. It is nice to have covered parking for everyone. It is easy to get to and conveniently located to shopping and supermarkets. The neighbors have been friendly.