Tenant Reviews for 7110 ARDMORE ST

This apartment complex is a total disaster. Don't be fooled by its outward beauty or convenient location in the med center. From management issues to constant safety concerns, living here has been nothing short of a headache. I moved out after only a year lease here, and that wasn’t soon enough to leave this nightmare of a place. *** Surprise Move-Out Fees: If you have pets—even registered emotional support animals—be prepared for surprise fees when you move out. They tried to charge me $336.68 for new bedroom carpet due to "pet odor," even though my two cats are fully trained and NEVER use the bathroom outside their litterbox. The litterbox was in the living room where there was no carpet, not the bedroom. They couldn’t provide any proof of damage, like urine/poop stains (BECAUSE THERE ARE NONE)!!!! In fact, when I moved in, I noticed an animal smell, which I mentioned to the leasing agent, who said it was probably from the previous tenant or the air ducts. I have MULTIPLE WITNESSES who can attest that there was no damage to the carpet. I’m currently in an ongoing dispute about these ridiculous fees and still waiting for them to be removed from my account—I will NOT be paying them. *** Referral Bonus: When I moved in March 2024, there was a $1,000 resident referral special. My friend, Denna, referred me, and our plan was to split the bonus. We were told to wait 2 rent payments before receiving the payout. After 4 months of following up, we found out the paperwork was never filed. To make matters worse, we were told the original bonus wasn’t valid anymore due to "changes in management" and they would only offer the "current special" of $500. It took even more weeks to receive that payment, and it was applied as a credit to our account (instead of the check we were told to wait for). The only reason the bonus was finally paid out is because Denna left a bad Google review, which you can see for yourself. *** Safety Concerns: There are constant car break-ins and stolen tires. The gates malfunction regularly, and security cameras don’t work!!! Also, there are no parking spots available after 8 p.m. because guests park in the resident areas, even though they’ve implemented parking stickers for residents. All of this makes living here feel incredibly unsafe. ***Fire Alarm Issues: The building’s fire alarm system goes off almost every week due to things like people smoking in the stairwells. These alarms are EXTREMELY LOUD and disruptive, often going off at early hours or late at night. On top of that, the smoke detectors are so sensitive that you can’t even light a candle without triggering them. *** Bugs: The first floor is INFESTED with large roaches, silverfish, and spiders. Despite paying for monthly pest control, the building isn’t treated for pests. Absolutely DISGUSTING. *** Flooding: Despite this being a "new" building, it floods during heavy rains. My first-floor unit almost flooded during Beryl, and I was told flooding was not an issue when I moved in. I strongly recommend to AVOID this place. The management is unprofessional, and I agree the only person that can be vouched for was my leasing agent, Avery. The living conditions here are far below acceptable. This has been the worst apartment experience I've ever had.

I wanna say every time I have an issue with the apartments they always take care of everything and they make sure that we’re well taken care of they are very welcome and always make sure we’re in a safe place. The environment is very good and I just love the whole staff.

Agree with the other reviews that communication here is horrible. Been trying to work with Kelli but haven't been able to reach her or anybody for weeks. Kelli was nice at first but quickly changed and has been nasty since. Doesn't seem to understand the first thing about customer service or politeness. Not only was the front office and Kelli more than disrespectful, inadequate, unqualified, and ignorant, the Assistant Manager Linda proceeded to demonstrate the same abysmal standards. I was yelled at, put on hold for 2+ hours, and called racist names by both of them. Allied Orion Group should take a good hard look at this place and start firing people. Will definitely be filing a complaint with the Texas Attorney General and state apartment regulatory agency. This place is already going down hill before it's even fully built. The same old excuses that "we're new" doesn't justify the treatment I've experienced. Save yourself the headache and try Alta Med Main apartments. You won't regret it.

If you are looking for a place that has great amenities, is pet friendly, and a kind and helpful leasing staff, then consider moving here!! It has been a pleasant experience since moving here. Kelli, Linda and Michelle have all been amazing and super nice!! I asked tons of questions prior to, during, and after moving in and they were answered accordingly. Communication with the manager, Kelli was reasonable and appropriate throughout the process. She managed my expectations about availability of upcoming units during the construction process and was honest and upfront about any delays or changes. My experience with the move-in process was seamless and the amenities here are more than I could have ever thought to seek in a apartment home. So far, all of my expectations have been met. Although we are still building, when im inside my apartment, I cant here ANY of the construction going on outside and im in the ground floor. I couldn’t have picked a better place!! P.S. - All the residents that I have met were friendly and thats also a plus.