Tenant Reviews for 7550 KIRBY DR

My family lived Portico Kirby for 20 months. We love the apartment because it's safe and in good maintenance. We like the facilities very much, for example the swimming pool,the gym,and BBQs. Especially the pool is wonderful for kids and adults. I will choose to live here if my families come back Houston in the future.

Be careful just looking at the star rating. The five star ratings are from people that just toured the place and get a discount on rent. Ask the actual residents. Cons: 1) Maintenance horrible: Broken AC for over 2.5 weeks in July/August. No response from management. The window unit can't cool below 80 degrees in one room. We have had to sleep in living room for over half the month. It is still broken as I write this. Separate issue the track lights were out. Took them three weeks just to drop them off. Had we known they were this incompetent, we would have just bought them ourselves. Separate issue: We had a broken toilet in a one bedroom unit that took over 24 hours to fix. (They literally had just turned off the water in a separate part of the building). The only way to request is through a phone call and majority of time it is not submitted. 2) Safety is not a concern for management: car broken into and battery stolen. We later find out after speaking with other residents five cars were also broken into. The management never let anyone know and also the cameras are not actually functional. They also spent more money on powerwashing (look at the siding and you will see absolutely no difference because it didn't clean anything) than on fixing the security gate. This complex is near a high crime location. 3) Old units: do NOT rent an apartment here without looking at it in person. Do not just look at the upgraded units. Our bathroom sink is cracked, the carpet is nasty, the wooden cabinets must have been installed by a fifth grader. We even had to take off some of the knobs because you couldn't open one of the drawers because it hit it. 4) Dog park area rarely has poop bags and some residents do not pick up the dog poop. 5) Management and office workers: With the exception of Glenn, the other workers are rude and more importantly incredibly incompetent. 6) Using Christ as a marketing tool: This one is just hilarious because I do not think you should use a poor carpenter who cared way more about character as a marketing tool. I would love to know if Madera gives away at least ten percent of their profit. 7) Spending money on ridiculous superficial "upgrades". Wasted money on new cabanas that no longer protect from sun. "Remodeled'" the gym but all they did was change carpet and get newer treadmills. Pros: location, pool, gym, and resident community (we love the people that live here) You will likely find this anywhere else though for cheaper.

I've lived in this apartment complex for around 5 years and would have rated it at least 4/5. I love my apartment and had a very positive experience. However, the management has recently changed and so far this has significantly impacted my experience. The first thing I noticed is that the hours changed. They are now closed on Sundays and only open during regular business hours (8:00-5:30) during weekdays. If I get a package or need to go to go to the office, I either need to leave work early (not easy to do) or wait until Saturday. I guess I can start using Amazon lockers, but the last I checked, the closest one is almost 10 minutes away. It may not seem like a huge deal, but going back and forth would take an extra 20 minutes of the day which is frustrating. And if I need to speak to them about something, I have to take time out of my work day to call because I do not think they even have an e-mail address anymore (unless it has been recently added). More importantly, before the change in management, every maintenance request I had ever had (including simple ones marked "routine" like needing a lightbulb replaced) would be done within 24 hours. Now, I cannot even make a request online so I have to call or go to the office during business hours. I've also been told that requests can only be done when they are open. With the change in hours, this means that when I had an urgent request, it had to wait a few days before someone could look at it. I don't mind waiting a few days for small requests, but having to wait a few days for urgent requests is highly inconvenient and makes me worried about what will happen with an emergency request. I have not had a chance to speak much with the staff, so I cannot speak much to them other than the fact that it is much harder to reach them than it used to be (no way to contact them outside of very limited office hours, no e-mail that I've seen, etc.). I will say that the staff who worked here before were wonderful! They were always very friendly and helpful. The management change is recent (within a month or two), so I really hope that some of these things can get addressed (ESPECIALLY the maintenance and soon), because if not, I may have to start looking for a new apartment. After loving my apartment for 5+ years, it's a disappointment, but these are very significant concerns.

While I love the location and the pool/gym, the new management is terrible!!!!! Their phone is still not working (1 month in), maintenance is nonexistent, and the staff members are incredibly rude. It does not take a month to work out the kinks as these are basic apartment management duties: billing for rent, maintenance requests, etc. They also changed the office hours, and when they are open on Saturday, they are never there to let you get your package. Sadly, they have increased the rent prices saying that Portico Kirby is in the "museum district." The closest museum is 3 miles away. Although I love our apartment, we will be looking for another place to live.

Let me start by saying I signed this lease when I lived in Colorado so all I had access to was the photos on the website, which are completely misleading. From the moment I stepped foot onto the property it has been one issue after another. From the moment I moved in I got an attitude from the girls that worked at the front desk. The next few months consisted of the same unwelcoming and downright rude attitudes from almost everyone at the front office. The hallways are dirty and dingy and people consistently left out their trashcans. The inside was hardly any better. When I moved in there was only one light in the bathroom and after a few notes, finally proper lighting was installed (I had installed stick on lights so that I could shower without being in total darkness). The blinds didn't work, the towel rod fell off the wall weekly, and the pest problem nearly drove me crazy. I kept a clean home and constantly was asking for pest control to come because there was no shortage of bugs that would get inside. This was probably due to the fact that the weathering on the front door was completely destroyed (another thing I asked for that wasn't fixed) One night when my AC stopped working during the middle of the summer I called and called the emergency maintance line with no response, there was no follow up either. During my short 6 months here there was multiple car break ins as well. Upon move out there were ridiculous charges which at this point I should have expected due to the absolutely horrible customer service I had experienced. If I can give any advice it's to run for the hills away from this property. I truly have never been so disappointed to live anywhere. Save yourself the time and money.

The staff is very attentive and friendly. They handle issues and respond quickly to requests. The neighborhood is friendly and welcoming. The complex is clean and beautiful. I love the monthly community events.

Excellent service, made me feel welcome, no complaints! They were very very upfront about costs, knew exactly what they were talking about/prices/utilities/leasing documents, etc Staff is great with my deliveries too which was an initial concern which they alleviated.

Portico Kirby is a warm safe beautiful place to live, their staff are incredibly nice and kind, their pool area is gorgeous and also maintenance is super professional and responsible, if you are looking for a place to live I highly recommend Portico Kirby, after one full year here we renew, also didn't get flooded during Harvey

I paid rent through the app, payment did not go through and was charged late fee $60 (for just 1 day delay). I explained to the office people that I did pay from the app and there must be some glitch but they acted like they dont care. While, I was coming home I saw trash on floor and dirty abandoned bikes and felt with uncooperative staff, how bad this place is. Not to mention its so overpriced.

Our roof is leaking right now after management told us it's been "fixed twice" (!!!) in the same damn spot! I have no ceiling, no light in my room for over a week because they are letting it "dry". How the hell is it gonna dry if you didn't fix the holes????? Management will lie to your face without hesitation over and over.