All 11 tenant reviews.

“Resident events are one of my favorite things about living at ARO! The most recent was a wine down Wednesday and it was great. Jennifer the leasing agent set up and stayed to talk with resident until the last resident left. The events are a great way to meet your neighbors”

“I toured this building as my lease was set to expire. Before going in I took a quick peak in the garage and around the building and was pleased to see plenty of parking and it was clean. I toured a unit with Jen who was very knowledgeable in regards to the building and the surrounding area. Every question was answered without hesitation. The unit I toured was very spacious. Although I did not go with this building I would definitely recommend”

“I toured the property a little over a month ago and it’s an absolute beauty from the amenities to the actual apartments. They are super up-to-date, modern and spacious. You couldn’t ask for anything better in a home I can see this place being home for a while.”

“There’s such a great staff here with smiling faces ready to assist their tenants with any issues they may have. Jennifer the leasing agent has been such a great help from day one and made a big impact on my choice to live here ! Five stars well deserved.”

“The property seems to be well maintained and management seems attentive. Jennifer is a lovely person and was patient enough to answer all of my questions. The location is perfect and the pool is my personal highlight!”

“When looking at these apt. Jennifer was such a great help. She answered all of my questions, and gave much detail to the property. I enjoyed looking at these beautiful apartments. Though I am still looking. They are def. On my list!”

“The recent shooting at Alexan has made the apartment complex threatening and unsafe. This review has been removed once already; however, I believe it is crucial for prospective residents to read this message! Management consistently shows a lack of motivation to ensure the safety of the residents, even after multiple petitions and requests. Houston police department informed me that the shooter was most likely outside of my corner unit on the first floor along West Alabama. After expressing my immediate concern and anxiety for my safety, management hired an off-duty police officer. Ultimately, the off-duty police officer was just for show, and they quickly removed the service once the panic of the shooting had died down. While the shooting was the main reason for my move-out, there are many other safety issues at Alexan. My car and several others have been stolen out of the garage. Many residents have experienced broken car windows and stolen property. It is common for a package to become lost or stolen. One time I had multiple packages stolen from me, and a leasing agent laughed at my request for help. She refused to look through any cameras or key fob access records and informed me that it was my issue to deal with. I have consistently seen horrible service and a lack of respect for the residents throughout the leasing team and concierge. However, through all the crime, management has yet to turn on all exterior lighting or add additional security to prevent further shootings or robberies. I genuinely have never seen such a lazy and unskilled management team. The building itself is experiencing a considerable decline in maintenance and care. I moved into Alexan during its first months of operations. At the time of my move-in, the units and hallways were clean and well-maintained. After 18 months, I have witnessed an immense deterioration of the amenities and apartments. The pool is typically dirty and extremely crowded. Sometimes security is hired on the weekends to handle the tremendous crowd and partiers of the pool; however, it is always left in horrible condition. There is a constant smell in all hallways, primarily due to the valet trash service. A majority of the walls in the hallways are scuffed, and the carpets are stained. The parking garage is always filthy, covered in trash, food, and broken glass. From my 18 months at Alexan, I entered over 40 work orders for repairs on my apartment and appliances. The appliances are incredibly cheap and break quite often. Additionally, my upstairs neighbors would constantly throw cigarette butts and beer cans into my balcony. For 18 months, I picked up a handful of cigarettes weekly and still experienced no real action from management to stop the littering or smoking from the upstairs neighbors. Ultimately, I would never recommend Alexan River Oaks to any prospective resident or friend.”

“Beautiful community. I love the design and the detail of the building. One of my pet peeves at my last community was trash in the hallways, door to door trash pick up always seems to create messy hallways because of the residents who don't care about their home. Here, the maintenance guys do a check every morning to make sure nothing is left out and that has made all the difference in my opinion. The staff is friendly enough, lots of new faces in the office and I'm seeing more emails come through from management so it looks like there has been a change for the better in the way of communication. All in all I would fully recommend this community.”