“I was in building 8. Just in my building alone, TEN different families moved out in less than 2 years! Imagine how many have left in all their other buildings on the complex. Why? Safety issues, roaches, and the incompetent property managers Jessica, Jennifer, and Gerald or whatever her name was. The water bill has been $150-200+ every month, for a 2bed/1 bath 900ft unit with a tiny stackable washer and dryer. They also charge other various stupid fees monthly, so expect to drop at least $500 minimum on top of the rent if you plan on living there. I am not exaggerating. I have lived at for more luxurious apartments than San Paloma, but never have I experience anywhere else that adds so much more on top of your rent like they do. Don't believe their lies when they say it is by usage. It isn't. They would always leave the gates open constantly basically inviting crooks in. My guest got their tires stolen off of their rental car during one of these nights. This happened to many others and multiple times. Nothing is ever their problem. None of the crime, none of the many giant roach issues everywhere, none of the many huge piles of poops all around the grounds, or the fraud water charges. You pay for amenities there you can only use when the leasing agents work which is ludicrous. Right now I live somewhere with far more amenities that stays open until 10pm except for the gym which is 24/7. They charge half the fee that San Paloma does. When I finally moved out and did an inspection of my empty unit with the assistant property manager, I recorded her signing her signature on the sheet of paper saying I would owe zero fees. I get a call a few days later saying they would be charging me $25 for a secondary mailbox key. They then mailed me a bill for several hundred dollars for paint and more water. They are pathetic and disgusting scum.”
— 1255 ELDRIDGE PKWY · Houston“Here all the reasons people move out of this place. In the units around me on my floor, 4 different families have moved out, the 2 units next to me are leaving soon next (1 because of constant roaches and 1 because someone tried to break in while she was inside) and I just moved out. At least 3 unit have left above me, and another one will be leaving too after their balcony door window was kicked in and their home robbed. That is TEN different families in my building alone that have left in less than 2 years! Imagine how many have left in all their other buildings. Why I left? The water bill has been $150-200 every month, for a 1 bed/1 bath 900ft unit with a tiny stackable washer and dryer. HOUSES DON'T EVEN PAY HALF OF THAT. They also charge other various fees monthly, so expect to drop at least $500 minimum on top of the rent if you plan on living there. They hardly do any appreciation events for their residents, only giving them a couple of days notice if they even do and it is the bare minimum. Other complexes I lived at before have something every month. Their amenities that you pay extra for like the lobby and theater room closes at 6pm on weekdays, so are basically useless when you're not at work. My car had the tires stolen off of it. Many other cars did as well a couple of times. Management could care less. They are the ones always leaving the gates open all the time basically inviting thieves in. The management is the reason everyone I talk to leaves. I have worked for a leasing company before, and their managers would never allow multiple issues like this to happen under them. Here is the cherry on top of everything: Yesterday after I did the move-out inspection, turned in keys, and left with a paper that said I would be charged no fees signed by the manager, I get a call today saying they would be charging me $25 for a secondary mailbox key. I told them I never received two, nor does the lease say I would receive 2 for me to know that I was supposed to receive 2. She insisted they would charge me anyway, and now I'm done being polite to these people. I told Jessica or Jennifer or whomever that idiot person on the phone was to go f herself and hung up. Seriously, read all the other bad more recent reviews. Their response under each are as fake as their attitudes and just pretend for show. I moved in when it was a different management group, it is too bad the ones who are there now are so pathetic except for the maintenance team. I am warning you, the apartment is beautiful on the outside but you will not stay. Nobody does.”
“The Community Manager Jollie Kirkland,Is Definitely Cleaning Up The Mess GreyStar Left Behind...Ms Kirkland Is Going Above & Beyond to Get The San Paloma Community Back To It's Original State...She Is doing A Wonderful Job Getting This Beautiful Property Back The way It Should Be... So I Definitely Recommend Stopping By Viewing This Property & Calling It Home!!”
— 1255 ELDRIDGE PKWY · Houston“Because they don’t screen prospective tenants, you will likely have to deal with loud music and noise at all hours of the night. Police are a constant presence. If you are looking for a quiet safe apartment community.. KEEP LOOKING, DO NOT MOVE HERE!!”
— 1255 ELDRIDGE PKWY · Houston“Maintenance staff did a great job always when it has been required, timely, professional, excellent technician. Very polite people when they come to home, and solve in timely time, high skilled and know everything.”
— 1255 ELDRIDGE PKWY · Houston“a lot of weed smoking, reckless security guards who text and drive, gates ineffective as ppl follow you in, break ins still occurring, residents block flow of traffic into and out of property. mgmt unresponsive or dont answer”
— 1255 ELDRIDGE PKWY · Houston“it is been so far. It is quiet most of the time except for neighbors upstairs. Maintenance is excellent and quick. Management is good in general. There is still an issue with the gate that is not completely fixed. The intercom keeps making a loud beep and it's impossible to open the guest door.”
— 1255 ELDRIDGE PKWY · Houston“this is a great community. it is quite and in a relatively great location. staff and maintenance are pretty good. they respond to inquiries pretty quick and resolve issues relatively quickly. I think this is a great place to live.”
— 1255 ELDRIDGE PKWY · Houston“very good community to live, have lived here for six months and is satisfied with the support provided by maintenance team and the support staff. All issues have been addressed in timely manner. Thank you.”
— 1255 ELDRIDGE PKWY · Houston“My initial google review was great with Jazmyn. However upon walking the apartment I saw the level of standards that is used to make someone's new home livable during COVID. There are major issues with ALL the appliances in my apartment. I have submitted NUMEROUS maintenance requests after only being here for 2 weeks. Each time they show up there is some alternative excuse of why it needs it to be done a different way. But yet I am still with the same appliances in the same condition.”
— 1255 ELDRIDGE PKWY · Houston“I have enjoyed the ease with the staff and maintenance. The complex is well maintained and I do feel safe. Living in an apartment you have the expected issues of complex rules offender, but it's usually manageable. The only gripe I have, the ridiculous monthly fees for something I will never use.”
— 1255 ELDRIDGE PKWY · Houston“San Paloma Apts. is a beautiful people-friendly property in the Energy Corridor with excellent responsive management, well maintained apartments and grounds, great amenities, on -property Security and a variety of friendly residents, to include many Energy Corridor professionals.”
— 1255 ELDRIDGE PKWY · Houston“Its a great community, front office staff and maintenance staff are very kind and responsive! The swimming pool looks a hotel style pool with a gym. There is free sheltered parking for all residents, and valet trash makes life easy. The online portal is convenient to make payments and put in maintenance requests. The apartment interiors are completely remodeled which makes it nice to live in.”
— 1255 ELDRIDGE PKWY · Houston“Overall I think I get what I paid, the apartment is safe, quite and most people are friendly. The floor plan is really good and fit for me perfectly. The only thing that need to be improved is the trash cleaning, used to be very good, but it’s getting worse and worse in the past 1 year. Also it will be great if a covered area can be defined for bike parking.”
— 1255 ELDRIDGE PKWY · Houston“Everything is perfect except for the parking issue. I think the management team need to hire a towing company to tow the vehicles of visitors that park over night in the residents spots. Other then that, I don't have any issue.”
— 1255 ELDRIDGE PKWY · Houston“Was excited to apply until had to jump through hoops to prove I made three times the rent to still be denied because “I did not prove” I was a business owner, which wasn’t a requirement. And of course I showed multiple documents showing I in fact was and was ignored. Not to mention they are trying to scam me out of a application and administrative fee saying it is non refundable but thankfully I have proof in writing on there behalf that that is not true!! Jazmyn was the best part of this property very nice and helpful”
— 1255 ELDRIDGE PKWY · Houston“Our dish washer was having issues. Maintenance replaced several things on it but we couldn’t get it to dry. Finally, they decided to replace it altogether and we have a perfectly working dish washer now. We are super grateful because we use our dish washer every day to sanitize our baby’s bottles!!”
— 1255 ELDRIDGE PKWY · Houston“San Paloma is a beautiful community, good environment and nice staffs here! Sometimes they host some activities for the residents and bring fun, they work hard to improve the living environment for us! You will love it once you have the experience here!”
— 1255 ELDRIDGE PKWY · Houston“I would recommend this location as it is close to a lot of businesses and schools. We love that there is a trial for our door activities. Property is clean and well kept. Recently there was some groundwork done and clean up was not so good as we are tracking mud in the house.”
— 1255 ELDRIDGE PKWY · Houston“Before Jasmine came into the office everything was fine Ashley was great but this new girl is rude and disrespectful like she's on her damn period everyday she cuts you off when u talk and she hangs up the phone in your face!!!”
— 1255 ELDRIDGE PKWY · Houston“Es un complejo de departamentos familiar muy lindo y muy quieto. Las amenidades son de bastante calidad. El personal de Staff ha sido muy atento en mi proceso de aplicacion y mudanza. Ampliamente recomendable. Lo he seleccionado debido a que esta muy cerca de mi trabajo.”
— 1255 ELDRIDGE PKWY · Houston“The admin and maintenance staff are amazing, as soon as we have an issue they fix it right away. When we moved in the landscapers were working and broke my car's rear window, I talked to the staff and the company fix it ASAP, every time we need to fix something inside the apartment, maintenance staff do the job very fast.”
— 1255 ELDRIDGE PKWY · Houston“Brent Livingston I enjoy the community a lot. Very quite parking tends to suck sometimes. Overall great community quite nice pool love my apartment the rounded walls all the little details people over look. Reminds of having a home.”
— 1255 ELDRIDGE PKWY · Houston“I love my apt. Things are improving. Being here for 25 years I have seen a lot of changes; not many for the better. Maintenance has always been great. We have a wonderful staff and I think many residents share this sentiment”
— 1255 ELDRIDGE PKWY · Houston“They have been extremely helpful and friendly. Anything I need help or questions they are quickly on it. Im over joyed I choose San Paloma it was one of my best decisions yet. Keep up the great work San Paloma”
— 1255 ELDRIDGE PKWY · Houston