All 22 tenant reviews.

“Our time at Pearl Woodlake was amazing! We lived here for 2 years and we never had an issue. The management staff is awesome. Sharelle and Camille are extremely professional and make everything very simple. Our neighbors on our entire floor were awesome as well! I would 100% recommend Pearl if you are looking at leaving in the area.”

“Amazing place to live in! I am so sad to be leaving Pearl. I’ve lived here for over 2 years and I never had a bad experience. Management truly cares about their residents, maintenance crew works incredibly fast, and the amenities are the best.”

“I'm writing this review as of living here at Pearl Woodlake for about a year, and after just having signed my lease renewal for a second year. I will break this review into sections. My overall view of this complex is a 4 out of 5. I give this a 4 as a very highly rated place, and solely not a 5 because I believe nothing is perfect. At the end of the day this is an exceptional apartment. Front Office: The front office at Pearl Woodlake has always been great. From the tour of the complex when I was deciding to sign, to any questions I've had, or help with apartment needs, they have always been enthusiastic. Property Cleanliness: The property is usually kept very clean. Regular cleanings of the hallways leave everything fresh. The gym is kept clean and sanitized, as well as all the other various parts of the property that are accessible to residents. I would consider it unusual to just find trash laying about. Amenities: The apartment amenities are great. The pool area is excellent. Nice size, cleaned often, and the grilling area is high quality. I use the gym about 2-3 times a week. I always find it clean, well maintained, and respected by other residents who are using it. There is a dog park, but since I do not own a dog I cannot comment on the quality of it. There are other public spaces and lounges within the apartment, I have not ever used them, but I remember them being quite pristine. The complex schedules about 2 food trucks to come through each month. A nice way for the residents to try some local food! Mail/Package Delivery: General mail is taken to a mail room where resident security key is required to access. Each resident is given a mail key and an assigned mail box for their apartment. Packages are handled through a company/service called Fetch (google for more info on this). While I don't love Fetch, I also don't hate it. I am of the mindset that the less people that have to handle my mail the better, but Fetch has almost always been accurate and speedy with getting my packages delivered straight to my door. The one time that I had a problem with Fetch (which ended up not being their fault), their customer service was extremely patient with me and kind in helping track down the root issue. Visitor Parking: While I don't believe in a truly perfect visitor parking solution, I have no quarrels with how Pearl Woodlake approaches this issue. Your guests can drive up to the gate code box, enter in your apartment number, this will call your cell, where you can speak to whoever is trying to enter, and where you can then let them in using your cell phone. Visitors will drive up the parking garage to the 6th floor which is designated as visitor parking. No fear of being towed if on the 6th floor. No guest pass required. No fighting for limited visitor spots. Location and Surrounding Area: The location of the apartment is for the most park good. It sits with quick access to I-10 and Beltway 8, but is plenty far enough away that their is no traffic noise. Popular areas such as Citycenter are a 10 minute drive away, while if you like to go into town such as the Heights or Midtown, usually take around 20-25 minutes (heavily dependent on I-10 traffic). The location is just a few minutes North of the intersection of S Gessner and Westheimer. While Westheimer in general is not the "greatest" place in terms of cleanliness (if you know you know). I stand by the fact that this area is overall safe, and one doesn't have to worry about themselves (in a responsible manner of course). The Apartment Itself: For reference I live in a 1 Bedroom 1 Bath (roughly 750 sq ft). For the money I feel like it's a pretty good deal. Many places I toured within 610 (Houston's inner loop) were very pricy in comparison and were going to come with much less square footage, and a much less modern looking apartment. The kitchen is loaded with modern appliances. I love the open concept of the main room layout of kitchen and living room (floor plans can be viewed on their website). I have a small balcony where there is room for some chairs and small side table if you're into that. The apartment comes with a washer and dryer. The bathroom is spacious, only negative about the bathroom is not having a light put into the ceiling above the shower. It can feel dark in the shower at times. I would consider this nitpicky, but just adding it for information as a small negative. The bedroom for me has more than enough space and comes with carpeted floors. Big windows in the main rooms allow for ample amount of natural light during the day. The closet is MASSIVE, plenty of room for my wardrobe. The apartment has a security system and a electronic thermostat as well. The biggest thing I have to say that is a negative is the apartment wall's aren't the thickest (I will caveat this with that most places will not feature 100% noise cancellation), because of this you are potentially at the mercy of your neighbors and how loud they want to be. For the most part my neighbors to the sides and below and above have been quite courteous and respectful of other residents. I did have to call a noise complaint on my downstairs neighbor twice in one week, but since then they have been respectful. This isn't a deal breaker for me, the noise dampening between rooms could certainly be better, but is not horrendous by any means.”

“The staff doesn’t reply in any timely fashion even when they’ve seen your emails, and there are a TON of hidden fees here: $20 for packages and $3 late fees if you don’t get them soon enough. $20 to get a pet screened through a third party. $25 for trash per month. And they swap your pets for DNA to trace if you don’t pick up their poop. $45 fee to add to a bond, and $100s in non refundable money if you don’t pay the standard security deposit of $750 or more. The day I moved in, one leasing agent greeted me with, “why are you here?” Not “hello can I help you?” And no normal keys here. You need a key to get in and out of the buildings and if you leave your key inside you’re locked out of your building or you can call maintenance to open the door for you for .. you guessed a few! $150. I like the apt and amenities but it’s rather annoying to be hit with fees left and right for anything you want to do. Everything requires an app too so be prepared to download a few to pay rent, submit maintenance request, pay utilities, etc. I’m all for technology but it’s a bit much. Cheers, to a year of rent here.”

“I have lived at Pearl Woodlake for some months now and I can honestly say this is by far the best apartment I have ever lived in! I fell in love with the complex after seeing photos and when I went to look in person, it is even more amazing. It’s very clean, neighbors are quiet, and just an all around great place to live. Camille, Sherrelle, and all of the office staff are so helpful and welcoming! We are always updated with any changes or additions that take place. I’m really glad to call Pearl Woodlake my home!”

“My living experience at Pearl Woodlake has been very pleasant and I look forward to continuing my stay in the future. I can honestly say it’s very quiet and an enjoyable place to live. The office staff is very nice and the property is very well maintained. Happy to be a part of the Pearl Woodlake community.”

“Best property I’ve ever lived in. Everyone at the office is extremely nice and super helpful! My first apartment I applied to and I had plenty of questions and they helped me with everything. Super clean property, a lot of things around the property are being replaced and it makes me happy my rent money is going to something useful. Camille always does her absolute best to communicate with residents and is on people’s behind if they do not keep the property clean, like not cleaning up after their dogs, which is a big plus!”

“Just amazing, love this place, coming on year 3 and couldn't be happier with apartment selection!! The amenities, community, location, management, parking garage, literally everything is great! 100% told my peeps to move here!”

“I've been at Pearl Woodlake since they have opened. The facilities sit in a nice quiet community neighborhood close to shopping, food and medical facilities. Very convenient. The place is kept very clean and the staff are very helpful.”

“I've really enjoyed my community at Pearl Woodlake. As a single woman, I feel safe and take down care of. The neighborhood is typically quiet and family oriented. Great place to live or you g professionals, families and seniors.”

“I love living at Pearl Woodlake. I have a big kitchen for my cooking and baking. The finishing and layouts are spacious and well thought out. As a single female, I feel safe and the neighbors I've met have been pleasant. I'll definitely be renewing my lease. The property is kept pristine and maintenance is not only quick to respond but beyond friendly. The management team is always very nice and extremely helpful. It's rare to find a team that's loves what they do and you never make you feel like you're a bother.”

“I recently visited Pearl Woodlake and was going to move in. I am now glad that -------, the manager does not follow HUD laws and stalled so long I jut went ahead and filed with the Justice Department against them. There are too many good places to live in Houston that respect people, this is not one of those places! The manager is evil and never available and she uses a lawyer that just passed the bar in January 2019 that does not know HUD law nor know what HIPPA actually states. They really need negative stars to rate this place correctly.”

“The management team was always friendly and professional. The complex was clean and well maintained. We felt it was a very good value for your money. Only moved because our house was ready for us to move back. Would definitely recommend the Pearl Woodlake.”

“We are newly retired and intend to be snow birds here at this complex every year. Jenna and Camille are great and made our short term lease so easy! We love the walk ability to anything you'd ever need!”

“I have had the privilege of living in my apartment for three years at Pearl Woodlake every amenity from the gym to the swimming pool and even the computer room , has been amazing ! The best part about living here honestly believe it , is the staff there will bend over backwards to help you to accomplish anything you need ,I have never lived in an apartment complex that has had so much respect and love for the residence if you want a really great place to live with an awesome infrastructure I recommend this establishment to you if it wasn't for me buying a house I would live here as long as I can”

“I just moved out and I could not be happier this place was horrible I found my new home at the Abbey at Briargrove Park right around the corner its older but so peaceful and the prices are amazing I traded fancy for comfort and peace of mind”

“Power switched off unexpectedly for 'minimally two hours' this evening across the building for 'emergency upgrades'. An email sent out after they switched off everything across the building. No warning. No planning for this. Just switched off. Staff are rude, ignorant and unresponsive. (Check out the reviews on Yelp and Google which will also confirm this). Apartment grounds have a feeling of unease and discomfort at all times; like you are only one step away from being robbed or held at gun point. Avoid this building with a 10ft barge poles they treat you like zoo animals. You are better just about anywhere else.”

“My lease is almost up and I'm so glad to be moving out. The trash issue is a real concern. they have hand disenfectant dispensers right beside it and I thought it was great, but they haven't been filled since they were installed. The electronic locks are always acting up and can leave you unable to get in the gate, building, or open your door. Business office never has ink or toner or paper. They never make sure residents in the pool area are following policies as they make so much noise, stay late and have a ton of people visiting. Gym is basically full of broken equipment and cheap machine models. Treadmills have faster and slower arrows nothing fancy. Parking Is terrible and if you come home after six count on roof Parking. Dog park smells like straight urine 24/7; dogs run around off leash outside the park all the time. The walls are so paper thin you can hear your neighbors regular inside voice conversations. Floors are not sound proof do upstairs neighbors are so loud. The hallway echos sound and even walking guests sound like a herd of animals. The staff is rude and useless. The gate is always broken. It is a low quality apartment complex trying to sell itself as upscale. Btw if you order delivery or have guests you have to open the gate or meet them at the gate to open a door to gate, the building and your apartment. People smoke weed everywhere and a certain resident seems to always need a few bucks, is high and too friendly. Do not move in here.”

“Horrible staffing at its finest. I'm so glad to be departing soon. I have been at this property since July 2017, and have encountered a series of issues. First and foremost the community does not dispose of their trash properly, which causes it to smell in the hallways and garage area. The dumpsters sit outside of my window. My view everyday was trash piled up for days until they finally built a dumpster gate, but even still that doesn't stop residents from disposing trash outside the gate and all through out the garage area where the trash chutes are. Next I had a package stolen because the negligence staff did not ensure the prior resident no longer had access to the parcel. While speaking to the property manger she confirmed due to video footage that it was the prior resident who removed my package, and did not accept fault for this mishap. She also said that it was not up to the staff to take the proper security measures to prevent this incident from happening. To me that is as if my locks to my and mailbox were not changed before moving in. The community gate is continuously malfunctioning and always open. Being able to live in a gated community is one of the reasons I moved here and with the gate always open, it is definitely a security concern for a single woman like myself especially since my job causes me to get home at various times of the night. The last straw for me was today when maintenance came banging on my door like the police. Again I'm a single woman home alone. I asked who is it and when i heard "maintenance" I told them to wait a minute. As I was in my bedroom putting on my robe the banging ensued again. I opened my door and let the 2 maintenance men at the door know that I acknowledged them and was getting dressed, there was no need to keep banging on the door. As I was speaking they began to laugh. What a disgusting display of behavior! The younger maintenance man began to speak to me in an inappropriate and unprofessional manner so I let them know to leave from my home immediately. He then thrusted himself in my apartment and said he need to get something that he previously left behind. After retrieving the object he left my apt and I closed my door which he then kicked! I've never in my life felt such threatening behavior come from apartment staff. I immediately contacted the apartment manager who did not apologize nor try to rectify the situation. After a long day of work, this was the last thing I needed. If you are looking for a pleasant experience from your apartment community I urge you to stay far far away from here!!”