All 25 tenant reviews.

“Don’t move here. Seriously, no matter what they entice you with. I signed the lease in 2023, and upon the initial inspection, i notified the management that the AC was not working. Long story short, it took 9 months to resolve the AC issue and get it working again. Meanwhile the temps in the apartment were in the 80’s in the Texas heat. For all that, management offered a $150 compensation-which is an insult. Next issue: you will be charged for things that they don’t do. I’ve been paying for the valet trash service, however, trash is not picked up 4 times per week as promised-I’ve gone for over 15 days before the trash is picked up-and the only reason it’s picked up is because i complain. Management is not fixing the problem and not taking charges off the rent. That’s causing another issue: roaches and fleas. My place is now infested with roaches and fleas. Roaches are everywhere-in the cabinets, in the dishwasher, in the bathroom-there’s a hoard of them here. Management arranged for the service to come spray (it’s only on Tuesdays, which isn’t even enough) and sometimes they don’t event come when scheduled. Next issue: rampant theft-people’s homes are getting broken into, there’s absolutely no security on this property-not at the gate, which is open half the time. Trucks are getting tailgates stolen right on the property, and the management is not doing anything about it. Finally, they are quite dishonest in the way they present themselves. The company that owns this apartment complex is called Slosburg Company out of Omaha, Nebraska. If those of you that live here, want to file a complaint against them in , they seem to somewhat respond there ( 66”

“Been here 9 months have raccoon traps up now amazing maintenance came at night for air conditioning .. got on garage wall to fix is asap . Of course u use Victor theramone roach traps to help the exterminator also kills everything .. we don't even know we have any neighbors like living in the country I guess . Maintenance is outstanding wow love giving them cokes only one painter stole a bucket maybe thought it was his by accident I guess we had left a while . Just real simple life .. can't get over that it's walking distance to everything even though vi don't do it . Have a lot of family fly in here to stay with us here they love it so glad these people r on there toes !!! Praise god”

“I made a review on this complex when I moved here in 2019. At the time the management was incredible and the attention to resident concerns were great. Since 2021 however, I have not had the same experience. I will start by saying I have stayed here due to the cost of living. However, if you can afford elsewhere I would not suggest dealing with this hassle. In the time I have been here, this is the list of issues I have experienced: •my ceiling has caved in •a leak from inside my wall caused my carpet to be completely soaked and develop a very musky smell in the apartment •when I got out of an abusive domestic relationship it took the complex 3 weeks to replace my keys •when my window broke it took months to repair •I have been without AC in the summer 3 times I moved into a different apartment thinking the issues would stop. When I moved in it took about 6 months for them to provide me with a working dishwasher and oven/stove. My fridge broke and spoiled all my food. I did not have a fridge for a couple of weeks and when I called corporate to discuss reimbursement I was given the run around and never contacted again. Recently a leak started to come through my ceiling (I now live on the second floor) and when I called I was told this was not an emergency and that’s what I have insurance for. I understand there are policies for everything, but when there are raccoons LIVING in the roof, I consider that a major issue. It’s not just the issues that keep occurring but the treatment I have received by the staff, management, and corporate office over these past couple of years. Again, avoid this place if you can.”

“These apartments are infested with raccoons!!! I have contacted the office multiple times and haven’t heard anything back from them. It’s hard to sleep at night hearing them walking around in the attic. I have contacted the city and also local news to come and cover my story. I mean come on it’s really not safe and I wouldn’t want anybody else to have to deal with what I’m dealing with! I have children that I can’t leave alone in the room by themselves because fear of them being attacked by raccoons probably with rabies. I can’t sleep at night I’m always listening to them scratching the walls and running around. It’s sad that the owners are allowing this and not hiring anyone to get rid of them. How can they get away with this or sleep at night while I’m up making sure my family won’t get attacked by a family of raccoons it’s so disgusting!!! Please please please don’t even waist your time or money coming here.”

“I love working with Tracy Is so helpful . She took me on a tour and showed me around the whole property everywhere and showed me everything. She was so great and nice and I loved everything that she showed me”

“I just want to say Tracy was truly a gem and so helpful. She was so pleasant and nice. She really went out of her way to help to family and provide wonderful services and she is very intelligent and pleasant”

“Nicole was so helpful and thanks so much. I had an issue and she was on it like hammock on grass. Thanks so much nicole for getting the work done. You was really on top of it really fast . She was great”

“I am so pleased how helpful Tracy have been with my move in process. She was so nice and I love the apartment. She was really in the rain showing her apartment. She really went a long way and I am so happy”

“Nicole and Tracy was so great. I been a resident over 10 years and she always do a good job. She was so fast and responsive with replacing my patio and thanks so much Nicole. You guys are wonderful thanks”

“I was having a really really really hard time logging into my portal and Tracy was so helpful with getting me in. I was so thankful for her fast response and her being so helpful. Keep up the good work Tracy”

“I just want to thank Tracy for being so helpful. I called about some issues and she sent the maintenance out some fast. She have really been so helpful. She is always on it anytime I call about any issues”

“I was so tired of looking for apartments. Tracy was so helpful and nice. She was so helpful and kind. She was very knowledgeable and smart. She really was kind and helpful. Thanks everyone at wooddale oaks . I’m”

“I was so stressed out by looking for a apartment. Tracy make my experience so easy. I just want to acknowledge her for the time and patience she took to assist me . She just make it so easy for me and just want to say thanks”

“Wonderful wonderful wonderful .she is always so nice and helpful. When I call she always answer: she is always always helpful. Thanks so much young lady for all of your help: she is a great and nice with everyone”

“They really have to do better with the maintenance issues. It always takes over a week to get anything done. And the excuse is ALWAYS because they're understaffed. And this was also pre Covid, so that's not an excuse. The staff is nice, but the excuses are ridiculous.”

“My living situation has been decent mostly. I like the peace and quiet, but I hate that the price has gone up in the laundry room, but the machines are still old, dirty, and are out of order a lot of the time. As long as I've lived her the buildings haven't been pressure washed. When the lawn service comes, the blower they use blows leaves and sometimes those leaves get caught in spiderwebs around my apt. My experience with maintenance has always been great though.”

“Quiet community, automatic lights that come on at night which is a plus for me. The staff is friendly and helpful! I love my spacious 1 bdrm! It came with a washer/dryer and microwave! Plus,plus ??????”

“My experience has been below average. The apartment needs a lot of work. I know it's an old building but it could be better. The cleanliness and appearance isn't up to par. There's major issues with raccoons and other pets people have. Animal poop on the stairs, walk path and parking spots. There are roaches and walls seem to be coming apart. Apartment fixtures aren't in good shape, some are chipping and broken. I will say this is a safe, peaceful and quite community.”

“Unfortunately, started off bad. Got worse for a few years, with lots of office staff turnovers creating accountability and resolution issues on tenant concerns and followup. Tenants, some long-term, were fleeing out of here due to crime in the complex. Woodlake Oaks was, it seemed, renting to just anybody at that time to try and fill capacity. It got terrible here for a while. Luckily, most of those anybodies didn't stick around and for the last two or 3 years or so, it's been pretty good. Still some minor issues with maintenance requests being addressed without tenants having to make repeat followups. I do really wish they would invest in some minor cosmetic refreshment of both the exterior and interior of their apt buildings. While they've done a fairly decent job of putting lipstick on the pig, it's an older property from the 70s and it does show. I've lived here for over 6 years, and aside from if-needed structural or weather repairs and a couple of apts getting their patio wood walls replaced, I haven't seen much effort made on beautification of the buildings in my time here. My one bedroom is huge. Hard to find in Houston, for the rent I pay. All in all, I'm currently enjoying my time here.”

“In January 2022 I reported that my dishwasher is out of order (apartment 2206). It took several weeks to finally have someone check it. Since then I have been calling the office to have it repaired/replaced. It still hasn't been fixed. I've talked to the manager and other staff many times, and I'm tired of being told lies and nonsense.”

“Animal died in walls or ceiling, and management told me it was in the room. They would not investigate. When I could enter the room, there was no dead animal in my room. It had to have been in wall or ceiling.”

“The property has raccoons everywhere. Management is slow on repairs. There is no security and the a lot of things need maintenance and upgrading. Will not hesitate to charge you more for the place. Could be a nice community, but there's no investment into the upkeep.”