All 25 tenant reviews.

“If you're looking for an apartment community that has poor communication, constant water interruptions, apartment and car break-ins, mediocre maintenance team, and incompetent management then Kirby Place Apartments is for you! The current manager is not friendly and could care less about residents. We don't believe we've ever seen her smile or welcoming to residents. Rather than solving problems that arise she either doesn't communicate or manages to blame someone or something else. As the property manager she should take accountability for her team and the issues that arise! Clearly in the wrong job. The grounds are TERRIBLE! Where there was once grass is now weeds or dirt patches. The building hallways are usually dirty and filled with trash that no one bothers to pick up. There's no security anymore yet there's a security guard house that's unmanned. We've lost count of how many times someone enters through the exit gate which is a tell tale sign that they probably shouldn't be on the property. Forget about trying to reach a live person when you call the office. You're sure to get the voice mail system. This is by far THE WORST complex in the med center area. We would not recommend living there if it was free! Not sure why we renewed other than the convenience of the med center location and we thought things would get better...definitely won't make that mistake again!”

“I am a medical professional, this place has very good location near medical center. But the maintenance and staff are total terrible. When we first moved in, appliances are broken already, the staffs response in a very unprofessional manner. They blame the residents for everything and not take any responsibility. I am so shocked how can corporation staffs can be so heartless and selfish!! The water issue is another nightmare! They shut down the water so often, I feel like living in a third world without clean running water, the water shut down happens more than 3 times a month, I have no clue what is wrong with the pipeline here, I don't know why they cannot get it fixed? My message to the corporation office: The management here has many problems, many residents have been complaining, but I don't see any improvement, can you guys work on the communication training? Teach them they are dealing with human being who require compassion and sympathy. Do you want your families or friends to be treated like trash? There is no way this is professional manner. Please fix the water pipeline once for all, you know right now we are fighting for corona virus, hand washing is Essential! If you keep shut down the water, how can we wash hands and stop the viruses from spreading! If the water pipeline continues to break down and that is intended negligence. Do you want your house to have water issue a lot? I urge people to think twice before moving in here! The pain and suffering are not worth it at all!”

“I have been a resident here for coming up on 2 years now and have had a wonderful experience. The property is kept clean and well maintained, the apartments are great and the location is just amazing. You are a bike ride away from amazing shopping at Rice Village, hospitals, and museums! The staff are wonderful, my recent work order was completed same day by Jose, great guy! I would easily recommended Kirby Place if you plan on renting in Houston Texas! My only other recommendation would be to hire a 24/7 gate guard and verify people coming in live there or are visiting someone who lives there, before allowing them entrance.”

“BE AWARE! My apartment and one of the neighbor's apartment got broken into! Informed the corporate office and yet to hear back anything from them. Asked to inform the Kirby place residents about the break in so, everyone stays vigilant, no communication has been sent out! The concern for safety is POOR”

“Do not move in here if you value the money in your pocket. These people are scheming snakes that will rob you blind. They take advantage of the young people and immigrants that move in here, do not be fooled. When my roommate and I first were looking to move in, there was never anyone at the office, no one would respond to our repeated calls and emails, and no one seemed to ever have any real information on the apartment we were looking at. After applying to rent here, my mother sent in financial records as our guarantor, and after weeks of hearing nothing, we called only to find out the email we were given to send in these personal documents belonged to someone that didn't even work here anymore and they had done nothing. When we signed out lease, we were offered a "promotion" giving us a month free rent in October of 2017, which of course, didn't happen, and when questioned, staff told me they knew nothing about it. When we tried to apply for an extra parking space (at the time we were only guaranteed one reserved space and had to pay for an extra one) they told us that they were auditing their parking and would give us a temporary space. Well, after about a month of using this space we were told we could use, my roommate comes down to a parking ticket and warning to get towed on her car, and when she approached the management, all they told her was that the other employee that gave us the space "didn't have permission" and that they had no idea we were parking there. She tried to get another space, but of course, that was just too difficult, and we spent two months parking in visitor spaces until Kirby Place decided that no one was going to have parking and that were going to all have to pay to reserve a space if we wanted one. Thanks. Then, we got a notice that we didn't have renter's insurance and that we would get fined or evicted if we didn't provide them a paper copy within two days. This was really ridiculous because not only did we have renters insurance, but we were required to show it to them before we were allowed to move in. Luckily, I did have a copy already, and when we brought it to the office and asked what the problem with our insurance was, they proceeded to insist that we never gave it to them, even though they clearly just lost it. Also, we were on automatic payments, but somehow, magically, the auto-payment system would just go down, but we would be informed that if we didn't immediately run out and get them a money order for our rent that day that we would be charged with late fees even though it was their fault. Not only that, but anytime we would insist on emailing them about payment problems, they would repeatedly insist to not email and talk on the phone. Anyone that wasn't up to something wouldn't do that crap. When we renewed our lease, they raised our rent, and now that it's time to renew it again, they raised it even more. But the real kicker is the BS they slip into their contract about your notice to vacate. In your contract it requires you to give 60 DAYS notice to move out, but only requires THEM to give 5 DAYS notice to you. So you can probably guess at what point they remind you of this little factoid. Well it definitely ain't 60 days. Not only that, but when I went to sign the notice to vacate, the employee at the office told me I needed to give them 90 days. So now, they can legally take month to month rent from me next month, which is nearly 3000 DOLLARS (our rent is 1590, just to give some perspective). These people know what they're doing and they're robbing young people that don't know better. I'm just a college student and I cannot afford this. They have literally just robbed me and I feel so helpless and taken advantage of. These people are sneaky criminals and if you were smart, you'd stay away.”

“I have lived here since April/May of 2017 and am moving out this June (2018), thank god. First of all, my upstairs neighbors are a Oriental couple with a small child. They couldn't weigh more than 250lbs collectively yet somehow, every night around 10pm, they're either bowling or practicing their WWE moves. I have complained to the office 4 or 5 times and have called the cops yet the office had the audacity to say, "We need you to record evidence of the noise with your phone." Yeah, I get it. The dude is saying he's not making any noise. Anytime I have people over we are constantly interrupted by these d***holes doing, what sounds like, piledrivers and chokeslams. When I tried to politely ask them to keep it down, the lady told me to, "f*** off" because, "we're not making any noise." I immediately went to the office and they slapped me with a violation of lease yet I read through the lease and I did not violate anything. They never said anything else about that so obviously these idiots realized their mistake. Secondly, the people who live in this complex are completely self-absorbed and DO NOT care about anything or anyone. People drive 25-30mph through the complex and have almost hit me while walking my dog then honk at me as if it's my fault. I had one lady yell at me to pick up my dog's poop and curse me out because, "there's always dog s*** right there" as if my dog is the only dog that ever has to poop. Thirdly, for some god forsaken reason, the office decided to re-roof the entire complex during the spring. They should've at least waited until the summer. I haven't had a full night's sleep in several weeks. Want to take a nap after a long, hard day of work? Nope! If the construction workers don't wake you up, some a-hole walking up and down the stairs with rocks in their shoes will! Lastly, when I first moved in the entire apartment was an absolute mess. Carpet was dirty, masking tape and half painted walls everywhere, damage to the baseboards, the disposal didn't work (it took them 4 tries to fix it), and the drier vent wasn't even hooked up. They fixed about half of those things then gave up. I can not wait to move out of this horrible apartment complex. If you want to live with a bunch of dumba**** who'll run you over with their car and then blame you for walking or if you want neighbors who make noise to the point of waking you up every night, then this is the apartment complex for you!”

“I moved from out of state and everything went really smooth, I did all my lease everything online and Christine from the leasing office made sure got everything i need to make my move smoother. She provided all the information”

“Overall, I love living at Kirby Place. It has a pool, gym, and a great team that hosts a lot of apartment events that are fun. This apartment is in a convenient location and is worth the cost. Also, there is a ton a free parking. I would highly recommend it.”

“I have lived here for eight months, so far the apartment is great, it have many cares event every month. Many chances to meet with new friends. the property is also good, will refer to my friends for this apartment.”

“This apartment is so overpriced. I end up paying almost $100 for trash related charges. In addition to that, they are charging me $25 this month for "trash violation". We are supposed to take the empty trash can back by 9 AM. I was sick with the flu and couldn't even walk to my kitchen. I brought the can back by 1 PM and explained to them why I was unable to do earlier. Its no good for them! they have zero personal connection with the residents and the staff are so rude. I cannot wait to leave from here.”

“This is one of the best complexes in the medical center. The staff are very nice and helpful. The maintenance are very frequent and they have a shuttle service. I really enjoy my stay in this place and I would recommend it for any person”

“I am a repeat occupant and have stayed here multiple times both in between home transactions and personal crises. That this is my return apartment community of choice says it all I think.. Mgt and all staff in particular, all the way down to maintenance, has always been attentive, friendly and the current team has been the best yet. I know - this has been my fourth stay.”

“I must say after reading some of the reviews others have left that I was a little disturbed. It seems as though people are quick to post a nasty review because they are mad at the moment. We have lived at Kirby place since 2015 and recently received a letter to renew our contract for the second time. Before deciding to sign for yet another year we did look around at a few other properties (for financial reasons) but I must say, no other property in this area even compares to Kirby Place. They have the best staff. The staff at the other places we looked at were not nearly as inviting as those at KP. They are always hosting family friendly events.The rents are affordable.They have a shuttle service for a very reasonable charge (which is GREAT for those of us who work in the Med. Center). Schools are outstanding. Grocery stores are right around the corner; even in walking distance. We couldn't ask for a better community to raise our child in. THANK YOU, Kirby Place!”

“This property and apartment appeared to be nice and inviting! It's definitely in the top 5 places on our list of potential new homes.”

“This is a great community to live in, for several reasons. I like that it's centrally located, but also it's zoned to great schools! The elementary school, Twain, is highly ranked and is a wonderful school. Compared to nearby complexes, rent is very reasonable! One of the big pluses of the community is the events that they hold during the month. The team responsible for the events is so welcoming and I've seen them bring food trucks, host Mardi Gras/St. Patrick's day events and offer family pictures at the clubhouse, and other things that make this feel like a nice, family-oriented neighborhood!”

“I have lived here for 7 months now and so far. I can't complain. The units are spacious and the community is well maintained. It's very convenient if you work at the Medical Center. The shuttle service ($40/month) stops right in front of the leasing office. There's free coffee (Starbucks) in the business area/lounge. There is also a free event every month organized by the Cares Team. And the grocery store (Kroger) is also within walking distance.”

“I have moved out of 2 apartments in my 6 months of stay in houston for various reasons. I finally feel like home in Kirby place apartments!! I've been living here for just over a month and have already attended 3 parties hosted by the CARES team. I live in a ground floor 1BHK. There are sometimes some insects outside the main door and near the patio, but I would expect that staying on the ground floor. The maintenance services are prompt and the fix your issues within two days. People at the leasing office are very helpful and friendly. The neighborhood is very safe. I like what I am getting for the rent I pay. Overall, I've not had any issues so far and I hope to keep having a good time at the Party Place Apartments, as I like to call it.”

“I definitely do not agree with the last two comments. We love Kirby Place! We chose it because of its good price and value. The fact that there are washers and dryers in the apartments area a plus and not all apartment complexes in this area have that for the price that you pay in rent here. We also selected Kirby Place because of the pet policy and the handicapped access for our daughter. We've not had many issues and everyone is very friendly here. The care team is also a plus and is working to create community through the events planned. I would recommend this complex to anyone. Location is fantastic for us as we were looking for something close to the Med Center. We just signed a new lease for a year for a bigger apartment.”

“I agree with the previous reviewer. Maintenance is inefficient, staff in the leasing office is terrible, they don't care about their residents. This place is totally overpriced. Anyone that tells you that the shuttle is great is lying. The shuttle comes according to the schedule only in the morning. In the afternoon you can never rely on the shuttle, because the driver Henry chooses his own timing. He is always at least 20-30 minutes late.”

“Just had 20 plus vehicles broken into. They take away security because they say it's not affordable. So are safety is not worth having security for? They start with over 20 cars and next will be homes. But everyone is satisfied and happy with the apartments. Please... the care team is doing what for this matter? It's about a safe environment. Many people don't need the entertainment, we want to be safe where we are living. This is unacceptable. So you prefer entertainment and washer/dryers over safety? Taking security away because they cannot afford it? Not renewing my lease here.”

“I've been here at Kirby since 2014, I love the location and the shuttle service because I work at the hospital. There was a rough transition from the change in ownership and management, but they have had an consistent staff in last few months. My biggest issue was parking and communication, but they have gotten better and changed the parking rules.”

“Great Location. Better priced than all apartments in the surrounding neighborhood. The pool & gym on site are great.”