All 25 tenant reviews.

“Great experience living here. The staff is very nice.. Close shopping areas and schools .. Apts are well maintained.. Very social environment neighborhood is very nice and well aware of each other.. Nice pool area and indoor gym.. Im yelling you great area to live.”

“Great complex that is beautifully landscaped and well kept grounds. Awesome and very clean Olympic style pool. Apartments are extremely spacious with great details including large washer and dryers and walk in closets. Highly recommend.”

“This is an awesome place to live...the management here is awesome!!! Would recommend this place to anyone who wants to live here. Been here since 2018. They are quiet and the management is awesome and I love them!”

“I love this community and property. The Staff is awesome and the residents really have a sense of community. I was very pleased to renew my lease with them. Maintenance staff are hard working people. Great place to live!”

“The management staff are friendly and they ensure prompt resolution of any service/maintenance requests. The apartments are very nice and well maintained. It's a great place. Overall, I would highly recommend living here”

“My stay at Mirabella has been wonderful! Maintenance comes quick and are friendly even in this difficult pandemic. The apartment has ample sunlight from the huge windows. Staff is kind and welcoming. Just an all around great place to stay”

“I love the apartments I recently moved from 1 unit to another and the only complaint I have is my upstairs neighbor makes a lot of noise every single night for the past month and it's becoming overwhelming!!!!!!!! Other than that the apartments are great as far as maintenance and the staff”

“I love it, it's quiet and management is outstanding, I have been here 2yrs no problems what so ever, I highly recommend this awesome place. The neighbors here are very friendly and the playground and very big.”

“The apartment interiors are nice and in great shape in my view. The fake wooden floor is good and the appliances provided are a bit simple but reliable. In my time here I've seen different personnel at the leasing office come and go but they have been usually helpful and have replied promptly to any inquiries I had. A big plus in my experience compared to other places has been the maintenance response time, which thankfully has almost always been reasonably quick. And just like the office staff, the maintenance crew has usually been helpful and polite. Kudos to Mr. Pedro. As for the location, it can get a bit noisy during daytime because of the public places nearby, but at night it is mostly quiet. The place is conveniently located across a metro park and ride, so bus rides and/or the HOV ramp are right around the corner. Concerning the facilities, landscaping has always been taken care of, parking asphalt is in good shape, as well as the sidewalks. You can also rent a garage which are big enough for most cars. There are Amazon Hub lockers available as well, accessible 24/7 with your remote. Now onto the negatives: as per other reviews it seems that safety has always been a problem. One year I had a car stolen from the parking lot inside the complex and the security camera at the gate was unsurprisingly useless. Management at the time wasn't really helpful, but then again when it comes to property loss most places shield themselves from any responsibility with their lease terms, so take that into consideration. Only recently (read: late 2019) I noticed that they were finally installing cameras around the complex. Also, while you need a remote to open the gates or use the dial pad, they constantly break and are left open. Sometimes they are fixed quickly, sometimes they are not. For some time management used to pass general notifications of crime activities in the complex but I haven't seen one in years. Parking tends to get full at night, including the visitor spots which I've seen some residents use everyday. For some time around 2014-15 they started requiring permits and enforcing parking rules but then stopped. There was even a patrol car for a while. Again, only recently has the management decided to resume enforcing the rules. The trash dumpsters always get overfilled the night before pick up day, so more dumpsters or more frequent pick up days would help but expect higher trash fees with that. I haven't had roach problems thankfully unlike some other reviews claim, but I can see how the trash problem can contribute to that. Price can be quite high for the area and distance from the city. Still, for what you pay you get a nice and mostly clean place to live, friendly staff at least in my experience and usually fast maintenance service. Though a bigger gym, better control over pool usage (some residents seem to bring unlimited guests at times) and most importantly better safety measures would make the high prices feel more justified. In summary: Pros: attentive staff, fast maintenance and mostly well kept complex Cons: security, parking, and amenities available for the price you pay”

“There is a bat-crazy lady in Apt. ---- that chased me through the parking lot with a baseball bat screaming at me.....unprovoked, and then went around and told people she was going to kill me. I've reported twice to the police, also heard she's not actually on the lease, AND SHE IS STILL HERE! IN APT. ----.......LOOK OUT! Apparently attempted "aggravated assault with a deadly weapon" and "threat to life" of people who actually are on a lease here is perfectly fine.”

“I have lived at this community since 2/2018. I can say that the maintenance is great and the staff is so understanding and helpful. I have been dealing with an issue and the staff (Amy and Debbie) have been the best in helping me resolve it. I really have enjoyed living here. S Foster”

“I have lived here for about 6 months now and i have nothing bad to say. The grounds are always well kept and the community is very quiet. They have added security cameras around the complex. The office staff are all so nice especially with the children. Ms. Debbie and Grace make sure all the children are safe when they get off the school bus in front of the office. They also hold small events in the office which is a good way to get to know your neighbors. The maintenance staff is very efficient. Normally the following day after i put in a work order they come out. Great place to live. My children and i love it here.”

“I have lived here about 2 1/2 years and it has been a beautiful place to live. The swimming pool is a plus very pretty and always clean. Maintenance is very fast and the crew is very kind and professional. The leasing office management is great. This past year we've had several events for the Mirabella community and they have been great. This place gets better every month. Neighbors are very quiet and friendly. Gabriella V”

“I originally chose this complex because of its beautiful grounds and safety. Overall I have enjoyed living here. Great location and pleasant staff along with renovating/repainting the fence-even though it was an embarrassing splotchy orange for about one month after management changed. Recently there has been a switch in management and problems have arisen with both the beauty and safety of the complex. 1. One of the front gates is always open at all times morning and night. 2. Grass is overgrown most of the time and use to not be this way. 3. Dog bag stands are almost all empty at all times which has led to accumulation of poop 4. Dog park walkway is unsafe-have twisted my ankle a few times trying to avoid the deep holes going on along with weeds overgrowing the track. This use to never be the case. 5. Dumpsters are overfilled with trash many times now-don't remember this being the case prior to the switch. Overall, maybe they need another worker to accomplish all the tasks at hand. Hopefully things will continue to get better and they already realize they are struggling to keep up with the property otherwise rent should be reduced for the embarrassment.”

“I have lived here a year now it has been wonderful. All apartments have criminal activity but here I give it four. Just don't get a first floor with kids running over your head. I resigned for another year having problem with kid over me not trained to walk he runs back and forth in apartment until 11 pm sometime not good. This is the only problem I have had otherwise I do recommend a good place to live.”

“I have to say that all things considered this is a pretty good place to live. I lived here twice, I moved out and went to another complex and it was terrible so I ended up going back. The only reason why I don't live there now is because I'm in a house now. While I was there I found that the maintenance guys were always quite friendly and more than happy to fix my issues. I did have some problems with a certain maintenance guy but when I voiced my problems to the office he stopped being so rude so I guess they said something to him. One thing that kind of was a problem was the noise from people walking above my apartment but it usually didn't last long so I just learned to live with it. Also it could sometimes be hard to find a parking spot on the weekends during certain hours so it sucked when I came home from work late at night. Lastly, I would complain about the dumpsters and people not putting their trash inside but that's not the fault of the complex. It was generally pretty quiet outside, it didn't flood, I never had mold or anything inside, I never had issues with bugs, the staff was friendly, they never tried to charge me for fees that I didn't owe and maintenance did their job in a timely manner. All in all I would recommend this place and I would rent there again.”

“Terrible office personnel. We moved out and left them a forwarding address and they call us telling us they will send us to collections for not paying our last water bill but there was nothing sent out. Not to mention, robberies happen often. I will say, maintance was good and the area is conveniently close to downtown but the price is too high for the amount of problems you'll put up with.”

“The staff of Mirabella has been one of the most professional and courtly mannered team that I had dealt with in a long while.The staff at the front desk has answered every detailed questions no matter how many times I had asked, they were very understanding but very professional. I will gladly recommend this apt complex if your looking for a nice apt with good decent prices Thank you ladies”

“These People are a disgrace to the human race. I have lived in these apartments for 3 years! The amount of management companies we hav been through these people are the WORST. They changed our mailbox key within the past week or 2 and telling their supervisiors that they changed them in april. I haven't been able to get into my mailbox since they started doing remodeling the conceret up front.... We have been here and dealing with this BS and I'm done with these people. DO NOT MOVE INTO THESE OR ANY OTHER THIS MANAGEMENT COMPANY RUNS. they will not treat you with respect.. Oh and they rent to drug dealers. So if your a dealer and need a apartment come on in...... Not safe for children.”

“DO NOT MOVE HERE!!! The apartments are roach infested. We had them sprayed multiple times and did a bug bomb and there was still roaches. The office staff does not care about the residents. You can never get them on the phone and you have to document everything because they will "forget" to do things. The apartment was gross from the day we moved in. The floor had a hole in the fake wood and all they did was fill it with this ugly putty that did not match. The air doesn't heat the whole apartment. The bedrooms and bathrooms are always hot. The bath tubs leak and the toilets run constantly. Worst complex I have ever lived in and is NOT worth the money.”

“Hate it! I asked for proof of charges and they were unable to provide accurate information. I received an email that I would go month to month automatically if I didn't renew. However, they fail to provide the month to month cost. I gave them 45 days advanced noticed to manager and receptionist (verbal and written). No one communicated to each other in office . I receive my April rent statement in my mail. Paid on time . Days later I have a notice of a 414.00 balance due. I asked for explanation and copy of charges. It was in accurate, did not shows fees charged. They email me a corrected one 2 days later with a message stating I will still be responsible for daily charges. Till this moment I am still fighting off charges. Manager does not even care if it's not your fault. By the way these apartments flooring is not wood floors, they are Vinyl. They tend to have a huge staff turn around. Yet same manager who is the problem. Rude, careless and will tell you multiple different answers for the one question you asked.”