All 25 tenant reviews.

“I have lived in this community for nearly a decade, and I truly love it here! Originally, my office moved me to Houston and I'd never been here before so I wanted something that felt really safe and secure. I also didn't want to feel like I was in the "city". I love that these have a friendly vibe and do not include ANY apartments. When you have a complex that mixes townhomes and apartments, you can be next to some shady people/things/activities. I feel it's made up of lots of people in the oil and gas industry, all 9 to 5ers, so there are never late-night parties. The fact that it's connected to the park is a huge bonus so it's super easy to walk my dog. These are not as new as all the other townhomes being built in this area, but they feel much more like a home than anything I've seen. They have never flooded in the decade I've been here, and that's saying A LOT! Sure, things break here and there, but maintenance is always fixing things within a day so I have no worries. The office staff is really nice, they are always there to help. Recently, I've looked at moving over to a newer community, but for the size and price, nothing can beat this place. I like the "home" feel to it and everyone has their own attached garage so there aren't cars parked all over the place. Every place has its ups and downs, but I think this complex has way more benefits than negatives.”

“We have lived in this beautiful community for over 5 years and it is a wonderful home. The homes are beautiful with great finishes. The grounds are always pristine and it seems like someone is always working on trimming or planting. Customer service has always been good but we have a new manager after a couple of changes and so many great new things are taking place. We had an issue we had been having for a while that never seemed to get completely resolved and shortly after the new manager got here it was permanently taken care of in a matter of days. There have been some wonderful updates to the community. We are starting to have some group events and this really is a great way to get to know the people that are your neighbors. Maintenance issues are always responded to and taken care of in a very quick and professional manner. Everyone in the office is always pleasant and helpful. If you want a beautiful home and great people to take care of you. This is the place to live.”

“This is a beautiful complex, but looks can be deceiving. We have lived in this complex for close to 4 years, and initially everything ran smoothly. We love the convenience to the highway, shopping, restaurants, healthcare, etc. Then everything changed. First, there was the first management change, and now we are on the second, making it three managers in a span of three years. The first two managers were proficient and quick to resolve problems and adhere to lease rules, but this current manager is clearly not manager material, and problems are getting worse. Lease violations are numerous and glaringly obvious and very little is done to rectify them. At close to $3000/month in rent, I would expect better. The supporting office staff is courteous and friendly and do what they can to assist, but it's clear their hands are tied on what they can enforce and do. Maintenance is quick to respond to problems inside the units, so no complaints about supporting office staff or maintenance staff. In saying that, there is a huge turnover in the supporting office staff which can be problematic for consistency and overall complex management. Due to the high rental turnover and increased vacancy of units, you can see the desperation the management has to lease to whoever will pay. The units are being rented to 'sketchy' people which brings down the 'luxury' standing of the townhomes. Where there were once quiet business professionals as tenants, there are now more and more families with loads of children that play in between buildings (VERY NOISY), several people illegally living in units (where there should only be two or maybe three) and the parking is a free for all. Cars can park wherever they want which can make it difficult to navigate especially in the evening hours. The security is a joke, as people can easily enter the property through various ways and there has been an increase in car break-ins. Dog owners allow their pets to deficate all over the property and don't clean it up, which is nauseating and smells bad. No one from management walks or drives around the complex to issue lease citations that I've seen, otherwise these problems would be minimal. In the evening there is no management on the premises to see the problems that take place after the leasing office is closed. The garbage compactor is broken at least once a month which results in rotting trash to pile up and stink. To make matters worse, rats are seen on ocassion on the property due to the trash situation. It's because irresponsible people are throwing away boxes without breaking them down or large items which causes it to break. It's an ongoing problem that will never be resolved. Screaming kids, barking dogs, street traffic, commercial construction of office buildings on top of the highway noise, this complex is not at all quiet. So many things could be improved, but guaranteed solutions to problems fall on deaf ears.”

“I have lived here for sometime and have noticed a difference not only with the grounds but with the office staff, I called to speak to the new manager and she is never available. I am moving out of Houston and have to move. Location is great but office staff not so much!”

“I have lived at Village on Memorial for six months now. I rented here for several reasons. The apartments are a little older, which is a good thing. Real hardwood floors. Pretty good sized rooms. Great sound insulation!! Nice pool and workout room. The office staff have been the same since I got here, which is a good sign. Just like in a restaurant, if you see the same wait staff every time you go, then they are being treated well. The apartments are located right on Terry Hershey trail, which was a very big plus for me since I like to ride bicycles. I can ride from my apartment for over 30 miles and never cross a road. I joined the Memorial Athletic Club, about 5 minutes away. Grocery stores are close by. Restaurants of every type are within minutes. So it is very convenient to everything. The apartments are also safe. I have mistakenly left my garage open 2 or 3 times and nothing has been taken. I have not heard of anyone else having problems. There are a lot of young children here and that's always a good sign of a healthy living environment. The grounds maintenance is impeccable. It's nice to invite people over to a place you are proud to live in.”

“I have just moved in to Village on Memorial and could not be more pleased with the assistance I have received. I had the most awful customer service experiences with Comcast trying to get Internet service hooked up. I had it scheduled for my move in day well ahead of time and things did not go smoothly. After numerous phone calls, they said it would take weeks to fix the problem. I am an Information technology professional and work from home. Weeks without Internet access was not acceptable. It finally occurred to me to call the office at VOM and ask for help. They had a contact at Comcast that had me fixed up within a day. They also followed up with me to verify that my issue was resolved. The staff is friendly, helpful and quick to respond. It has been 30 years since I have lived in an apartment and I have been very surprised at how much I like it here. I love biking at the park next to the complex instead of taking care of a backyard.”

“LIving at Village on Memorial Townhomes is a sheer joy! The staff is very accommodating going out of their way to work with residents to ensure that their experience at VOM is nothing more than perfect. Each resident's individual needs are taken into account and treated with an added personal touch and ultimate respect. The apartments are no doubt the most perfect in the Houston area as they feel more like a home than an apartment. The immediate access to running and biking trails in Terry Hershey Park are a definite plus. Garages for each unit (I believe each unit) are a rarity in Houston and gives an added sense of security. We have lived here for one year and are signing another year lease. As long as work keeps us in Houston we will be residents in this wonderful environment.”

“We lived in the Village on Memorial town homes for about 8 months before we had to move out of state. I was always very happy with the professionalism and friendliness of the staff. There was a bit of confusion with the special offer when I moved in and they ended up giving me the higher price which was quoted to me - an extra $700/off 1st month's rent!!!! Close access to I - 10 is a HUGE plus and having the attached park is very nice. Apartments are clean and I always felt very safe with so many neighbors. Parking for guests can be an issue if you have frequent, large parties.”

“This is a great place to live. Location is very convenient with plenty of options nearby, supermarket, good restaurants, access to the Terry Hershey park. The staff is very friendly and always helpful. It is pet friendly and there are enough points for disposal. We lived there 18 months and just moved because a new job in another city and we will miss this place.”

“This is a fantastic place to live. The grounds are beautiful with great access to the park. The neighborhood is great with fantastic places to eat nearby (pomodoro's pizza, mexican deli, Hungry's). You stay fit with the running trails and nice gym. The staff is very friendly and always helpful. Lived here two years and will surely miss this place. very quiet,”

“I lived here for 6 years. I hated to leave. The only reason was to be closer to work and family. I saw something about roaches..I never had roaches. I think in the 6 years I was there, I only had to have my toilet fixed once, something minor, and my sink, again - something very minor. I was worried I wouldn't receive my full depost back when I left because I had read some reviews before I moved in. I did receive the full refund. I have to admit, I kept my townhome clean at all times, so it wasn't a big cleanup at moveout. I highly recommend Village on Memorial, and only wish they had a complex in the area of town I live in now.”

“My 17 year old son and I lived here for 6 months until our new home was ready. I was particularly concerned about safety/break-ins. Once we moved in, I had no concerns. The security was fantastic. My son loved the townhome because the 2 bedroom suite we rented gave him his own private suite (bedroom & bathroom) downstairs. I loved the location because the townhomes are located right next door to a beautiful running/biking trail with miles of biking trails(Terry Hershey Park). Responses to maintenance requests were handled quickly. Two items that were bothersome included (1) The entry gate was difficult to open and required multiple attempts (2) The kitchen in my townhome was too small and there was nowhere to place a small kitchen table. It made cooking and serving a full meal nearly impossible.”

“My wife and I stayed here for just over 1 year and loved it. The apartments were very nice, the building and ground maintenance were excellent (my wife want to say Hi to Renee, he was always most helpful), the parking great, the location is also great. Only two nagging issues I can think of: 1. The garbage dumpster often got into a unwieldy mess on the weekends, but that is as much to do with the residents as anything. 2. The security of the area was decidedly average. This is certainly one of the best places to rent in West Houston.”

“They cannot control the roaches at all they are everywere. The dumpster area is usually overcrowded. The staff is only friendly if prospective tenants are around. Be very careful with the leas contract, they try to cheat you whereever they can. If you compare pricing to other apartments they are usually the most expensive.”

“The office staff is professional and friendly. The community is quiet and kempt. Repairs are generally completed promptly. I stayed for two lease terms (25 months total.) I would recommend this community. My security deposit was not refunded in full due to a mysterious stain in the carpet that appeared after I moved out and turned in my keys.”

“Though I was renting it felt like a home to me. They made me feel like I was apart of the community from day one. When using the club house for a function all my friends thought the complex was one of the best they have ever seen. I totally give it a 2 thumbs up!!”

“Been here 14 months now and can't fault the complex. Homes are relatively new and well laid out. Nice to have our own front door and a garage as opposed to most other apartments in the area. We have a great pool and gym and direct access out on to Terry Hershey park. The location is excellent. Easy access straight on the I-10 and only a couple of minutes from the stores in Memorial Village. Staff in the office are all super helpful and the few small maintenance issues we've had have been fixed pretty much immediately.”

“The management runs a first-class community. The staff is always friendly and helpful. The few maintenance issues we've had were promptly resolved. We've met some wonderful neighbors. Access to Terry Hershey Park is a real plus.”

“I have traveled to Houston on several occassions for business and was fortunate to be able reside at Village on Memorial. The property is beautiful, and the neighbors are quiet and pleasant. I feel safe coming home late or walking to my car early in the morning. The office staff is always wonderful, responsive, and caring, especially Lana. The maintenance staff is hands down amazing and has always helped me, even with the moves. In the previous years I have stayed at other communities which were well managed, but nothing has compared to the experience at the Townhomes. I love the location and being able to go to Terry Hershey Park with my dog, and working out in the 24/7 fitness center.”

“We moved from a house from out of town here while deciding where to buy another home. Have enjoyed time here & especially being backed to Terry Hershey Park. Love to get up & go walking. We have our own 'backyard'/patio facing park we sit out quite often. Almost like having a home. :)”

“I agree with other renters these townhomes are very clean, safe and the management staff primarily the maintenance staff are friendly and always available. I have been a resident for now three years and when I start searching other places I am so afraid I will not be able to find a quiet, peaceful, great office staff again and then I will have deep regrets in having waste the money to relocate. Cons: My neighbor currently is a smoker. You would think that being on the third floor he would go downstairs and walk toward the park or the parking area to smoke. I have had previous neighbors who would do this out of respect for the neighbors and I would imagine the person they are living with... However this neighbor does not and of course the smoke seeps into my third floor bedroom walls and I wake up with sore throat, sneezing and some days simply having congested reaction to smelling the smoke. I spoke with management and they said it was nothing they could do and for me to knock on his door and tell him. I do not want to start any problems being that he never speaks, appears unfriendly and I only hope that his neighbor on the other side of him will complain, also. Its not management fault but I think managment should have placed flyers on everyone's door that due to the extensive heat and drought we are experiencing that occupants of the property should use extra caution in smoking indoors as well as use of their grills. That is the only con... overall great place to live and enjoy coming home to!”

“Village on Memorial is a great place to call home. I love being outdoors so the location directly next to the park is awesome. The maintenance team is outstanding, I've lived in apartments before and here you call that morning for service you get it done the same day. I've lived here for 4 years and hope to stay for another 4 years.”

“I have lived here for 2 years and love it. Before the townhomes I lived at another Finger property and loved it too. The office staff is wonderful and maintenance is great the few times I've called it's done the same day. You really can't find any other place and management company like this.”