All 50 tenant reviews.

“I've lived in a handful of apartments and this place is unlike anywhere else! I'm in the office almost every other day picking up a package and I'm always greeted promptly, with a smile and most of the team knows me by name/apartment. The most impressive thing about this complex is the sense of community . I've been here for since October 17 and there has been an event each month and lots of people show up. It's given an out of towner like me an opportunity to make some new friends and really helped my boyfriend and I get acclimated to Houston. We originally planned on buying a house right away but may postpone those plans for another lease term. I'd like to give a special thanks to the manager who some of us refer to as "Julie the cruise director" and her wingman-ager Andrea who put a great deal of effort into giving The Grove that homey feeling.”

“I've been a resident for 2 years and have loved it here. I did have a bit of a communication bump with cancelling my lease extension but it was resolved by the complex manager Haley. The complex is very nice, the pools are wonderful, the grounds are immaculate and its a great location! Friendly international residents!”

“I have live at the Grove since 2016 and I can say, without hesitation, that it is a wonderful complex. The grounds are beautiful, the common areas are well-kept, the amenities are outstanding, and the pools are definitely resort quality. Over the course of my tenancy, I have submitted routine maintenance requests, and they are always taken care of within 24 hours. The staff has always been friendly and responsive to my needs and the management is top notch and cares about their community and shows it by living on-site. During hurricane Harvey, hundreds of residents transformed into a caring community. Harvey was the glue that brought about significant change in energy and a entirely new tribe dynamic. So many of the residents know each other, the staff calls you by name, and the maintenance staff waive and acknowledge us all. While reading through these reviews, you will undoubtedly ALWAYS find a few that are 1 stars. Their experience is typically not only a physical circumstance, but unfortunately an emotional tirade. I would take these lower ratings with a grain of salt. I have managed over 3000 single family homes and was raised by parents who managed multi-family complexes. The GROVE is not your typical apartment complex. If you're interested in this place....you won't be disappointed.”

“The staff here is absolutely amazing! Leasing agent Basma is the rockstar of the front desk team that includes a very charasmatic “Alethia” and cool guy “Carl”. I moved into the complex in December 2017 with a short term lease in mind (which are very difficult to find). Basma not only made it happen the same day but also made it possible to move in almost immediately! Every time I enter the office I’m always greeted by smiling faces and professional attitudes! I feel so welcome here! The property is beautiful, secure (restricted access with security at night), and located in one of the best spots in the central Houston area!”

“I unfortunately just moved out of The Grove due to a job relocation and I have to say that I already miss it. You really don't know what you have until it's gone. The staff, maintenance, grounds and activities are amongst some of the things that made my 2 year stay there so enjoyable. Thank you for a great experience Grove!”

“I would highly recommend this community. The customer service is not the only thing that sets The Grove apart. They have three pools and my apartment has a wine fridge. Maintenance has been great, the property is clean and I feel safe. I plan on renewing my lease next month. This is my first time renewing anywhere. The manager Haley has been very helpful and seems to know everyone by name. If you lease here you'll feel right at home.”

“Location is awesome. The grounds are well kept. Maintenance team is the worst ever!!! when they "complete" the ;s not complete. It is half---- finished! So I have to put in another request for the same crap they claimed to had fixed already! And this has happen for EVERY single request! They act like it's an inconvenience to them! Frequent roach problem, silver fish, ants, and more roaches in the windows. (I have a slight case of OCD, not dirty in the least). Stay clear of this place!!”

“I recently moved from The Grove due to job relocation but I felt obligated to write this review as it was such a great renting experience. The location is amazing!!! The service is amazing!!! My apartment was amazing!!! It goes without saying I was a very happy tenant at TGAW!!! I had even referred two of my friends that still call this community home. It's got a great mix of people and monthly events that gives you that neighborhood vibe. My one bedroom apartment had two HUGE closets in it and it fit my ginormous king bedroom set which was a big challenge when I was originally looking around. If you are in the market for a new apartment I highly recommend this community!”

“Let me first start by saying I have lived in a lot of apartments from Louisiana to Texas on and off for 30 years. My husband and I moved to The Grove at Wilcrest to be closer to his job and have lived here for a few weeks now. I have read the reviews from other tenants and I'm not sure what they are complaining about I guess everyone's perspective is different! Our apartment was in impeccable condition when we moved in the maintenance staff has gone above and beyond to make sure we are comfortable and moved in. The office staff has been extremely nice and accommodating with all of our needs. I have to say the maintenance staff takes pride in their job and it's so nice to see the grounds are very well maintained and the interior hallways and common areas are always clean, neat and smelling great! I haven't heard my neighbors at all which has been awesome. Every night When i drive into the gates security is on patrol monitoring which is very comforting. Overall I have to give it to the staff and owners this is a great place to live we love it and will be living here for years to come.”

“I HATE this property! The staff in the office are incompetent. There is always a change in staffing when you go into the office. The turn around is bad. They need to fire ------, she doesn't do a damn thing to help residents and ------, I could go on and on about her. She is over the finances but can not count to 3!”

“The crappiest maintenance team ever! Literally takes them 6-7 days to complete even the simplest of tasks. Think I'm lying?! Here are a few examples. 1. We all know living in Houston, it gets HOTT ..and we use A/ my a/c stopped working. I submitted the request not fixed it. Figured it would be fixed Saturday, nothing. Sunday I submitted another request thinking they forgot....NOPE still not fixed. called Monday morning, then Monday afternoon to beg them to fix it and you guessed not fixed. Literally no idea when it will be fixed. 2. Had an issue with my frdige..Maintenance comes out on day 3 to take a look. Tells me he will speak with his supervisor and get back to heard back from him. Had to submit the request 4 times to get resolved. 3. Front door alignment was weird. Asked if someone could take a look at it since these apts had a bunch of break-ins........2 weeks to do that. 4. Roaches 5. Multiple tenants reported a mouse/rat in their home. etc etc In short, they are a decent looking complex in a great location and the front office staff is the fact is Maintenance is there , and they are ----. Dont come here. You have been warned.”

“I wanted To make a special shout out to Alethia Flora. I was out of town and had this feeling I left my oven on. I kept thinking about my puppy that was in the apartment. I called the front office and Alethia took the time to go check on my dog and make sure the oven wasn't left on. I love living here and the staff treats you like friends; you can really count on them to help you out whenever you need something.”

“My family has lived at The Grove at Wilcrest for two years, and we are quite pleased. The building and landscaping are beautiful and well maintained. We enjoy the amenities regularly--from three swimming pools, each with a veranda and grills, to the business center (where I've conducted numerous meetings), a coffee bar and library, a reasonably equipped exercise room, and an immaculately decorated and expansive social room. In the last several months, our family has enjoyed regular social events organized my management. These have facilitated getting to know neighbors and developing community. The location--near Town and Country--is convenient for us. Shopping, restaurants, entertainment, church and friends are all close by. Our family lives on the top floor and away from the Katy Freeway; therefore, we have not experienced the noise levels that some others have reported. We are very pleased with the competence and professionalism of management and staff.”

“We moved into The Grove at Wilcrest with a few days left in April. While we love the property itself and the front office staff is very courteous, there have been a couple of issues that have made the move-in process difficult. So early on, some good and some bad. First the bad..... 1) The property has a deal with a company called DirectPath, and if you want to use ATT/Directv you must have this company install. The problem is they didn't tell us about that during the leasing process. We already had Directv and had set them up to come and install TV and Internet the day after we moved in. When they came that day they quickly told us they were not allowed to install there, and left. Now, part of that is on Directv, but the complex should have let us know this would be the case also. In the end, we had to do without internet for a full week, and TV for a few days because of it. Not to mention we wasted time on 3 separate days being there for installation, that would have been able to get taken care of at one time had the complex let us know. Very frustrating process 2) At move-in the office tabulated our costs that were supposed to be for the last few days of April, and all of May. They gave me the amount, and we walked to the business office together and paid the exact amount they told us to. Then two weeks later, we get a notice on our door that we owe more money for the first month. There was nothing on the letter saying why we owed it, just that we owed. When we go to their payment portal, again no explanation, just that we owed. So I took off from work to go in and discuss and really didn't get an answer. Part of it was because if you get a lease special on your monthly rent, they do not honor that for prorated portions of the first month. This was never explained to us until we went in to talk to the accountant. Even then, the amount that I calculated and the amount the accountant calculated were exactly the same, BUT different from what the computer system said we owed. I could not get an explanation as to why we owed the amount, was simply told to pay that amount. Very frustrating. Our rent was supposed to be $1775 per month, not $1775 per month plus surprises that can't be explained The Good The property seems to be very well maintained. The staff up front is very courteous and available. They have monthly socials for the community, and the first one that we attended was well organized and pretty well attended. The pool areas and community room are top notch. Parking, which can be an issue at many complexes, is not an issue. The parking garage always has spaces available. There is a guard there outside the gate each night, and the gates to get into and out of the complex are very good about only allowing one vehicle into the property at a time. I think they had some security issues a while back and they seemed to have done a great job addressing them. Overall I think we will like The Grove. It's a quiet community which is something we wanted. It's just very frustrating when you have issues that could have been avoided had the staff been up front about things.”

“I have been at The Grove since 2016 and love the community and the location! Great place to live and highly recommended!!”

“I have lived at the Grove before it was even completed. Initially there were a lot of problems with crime as the property was not completely occupied but over the years it has been better. I have had issues with my neighbors being too loud and it was handled immediately after I reported it. Most work orders are handled within 24 hours. I have seen a few small bugs in my apartment but I schedule pest control regularly and that seems to keep them at bay. In my opinion you will not have bugs if you keep your apartment clean. It is true that the staff changes a lot but each group makes every effort to know the residents and are extremely friendly and professional. We have very cool events including recently the addition of food trucks on Thursdays. As with most apartments, you cannot control your neighbors but you can control your actions.At the grove management cannot control the people who live here actions but they do a great job addressing issues.”

“I was actually number 18 to move into the building after the construction and on our third lease here at The Grove. While the previous reviews look mixed my stay here has been nothing short of great. There have been quite a few changes within the office but during those changes the service I have received has never suffered. I know the previous manager left to work closer to home which you can hardly blame as turnover. We all know the Houston commutes can be rough. I do have to say that the current team has by far been my favorite. They have put forth a tremendous effort in building a sense of community with the monthly activities. My husband and I have been able to make friends within the property the last 6 months and while we are exciting about building our first home, it's bittersweet leaving The Grove. Hopefully we will have a chance to crash the pools this summer with our new friends that still live here. Our apartment itself has been very enjoyable and has some great features. The windows are triple pane which I was impressed with how little noise you can hear. My husband loves the walk-in shower and they had me sold at "wine fridge". My only gripe (and it's not major) is that I wish the hardwood floor would have been continued throughout the entire apartment. There also have been some challenges with my master bedroom closet being smaller than the guest bedroom closet. I feel like I should address aforementioned concerns on security here. I've come to take such pride in the place that my family and I have called home for the last 3 years. Yes, there has been some issues here and there. At the end of the day we live in a large metro area which doesn't make our community exempt from crime. However, this community by far has the least amount of incidents in the area and that is coming from a friend of mine that is an Houston Police Officer. You can call your local police department to get statistics - which will debunk a previous review mentioning a gunpoint robbery that never happened. It's a shame that people have to make such slanderous reviews in retaliation to whatever community rule they could not follow. This is a great place to live and I really appreciate the effort and sincere care that goes into making our living experience here a great one. To keep this review subjective and to help prospective renters I'd also like to mention some cons - if you have a pet there is not much of a green area on the property. Also, some neighbors tend to leave their trash inside the trash chute doors despite notices. At the end of the day I would recommend this community! And if you lease tell them - Julie sent you!”

“I moved out a month ago and it was the best decision I ever made. My time spent living there was hell. I couldn't wait until my lease came up for renewal. The management and leasing staff changed at least 6 times during my 12 month lease. I agree with the person below, this place is infested with roaches and silverfish bugs. The property is not well maintained. And as a single professional woman, the lack of safety was very concerning for me. Most of all, the new manager ----- is horrible. I know there is nothing that can be done now for me, but the least I can do is warn new people before getting stuck in a lease with this horrible community. Another bad experience with this community is when I moved out. I was told that it would cost about $40 at the most to replace two of the floor planks that had very minor damage. Really it was one plank, but I was okay with $40 for two planks because I am a fair person. However, I called today to ask about my deposit refund and to my surprise I was told that $185 was deducted to pay for the floor repair that I was initially quoted $40 for. Even though I knew there was a chance that it would have costed a little more than $40, I was blown away when it went to $185 and I was never informed until I called. They said that they had to remove and replace several planks. This is not true. There was a small water stain on ONE of the planks. I was okay with replacing two planks just to be fair, but not several planks for a small stain and definitely not for $185.00! Even really really good wood cost about $14 a sq. ft. This cheap flooring should cost $8 a sq. ft. I'm not stupid. This is just their way of punishing me for not renewing my lease after they begged me to stay. I hate that big companies get away with doing this to customers. When I told the manager ----- how unreasonable the price is, she said "we can do what we want and pay whatever price we want with our property." How rude?! Plus, It's my money. I feel cheated and helpless.”

“STAY AWAY! Don't be fooled by the "excellent" reviews written by the leasing staff. This place is infested with roaches. Large cock roaches. I complained so many times and all they do is send pest control out. I was told by pest control that the best thing for me to do is close or cover all my drains at night because the roaches come in when it rains and when it's cold outside. But even on warm dry days they come in, usually at night. I sometimes wake-up in the middle of the night to use the restroom and when I turn on the lights I am surprised with a roach! It freaks me out and makes me scared to turn on the lights. I am a very very clean person with OCD, so I clean a lot. I often see black roach droppings in my cabinets and in the tub. SO disgusting! I asked many of my neighbors if they have the same problem and they said the exact same thing, that there is an infestation. This is not a safe place to live. So many car break-ins, thefts and vandalism. Someone was robbed at gunpoint! We received a letter with tips on "how to be safe." They have a security guard (that is there for show), but even then, people are still getting robbed!? Crazy. Also, about every 4 months there is a new leasing staff and manager. It seems like with each new manager, the attitude gets worst. The new manager ----- is very rude and condescending. She doesn't have good conflict resolution skills. When she is presented with an issue that she doesn't have a good answer for, she says "this is not up for debate." Like who talks this way to a customer? Very unprofessional. The Grove is having a hard time getting people to move in. They will offer you a very good move-in discount. Don't move here unless you're okay with seeing at least 5 roaches a day, okay with being treated like a child by the leasing manager, okay with loud parties every weekend in the clubhouse, okay with not being safe, and okay with horrible maintenance. There are so many other better options.”

“3 Pools, 6 outdoor covered gas grills with outdoor TV's at each, great location, super nice interiors with wine fridge, lived here for year and half and front office staff is great.”

“This is an absolutely beautiful property in an amazing location. I can get to City Centre and Memorial City Mall in less than 5 minutes! The staff here is also incredible. Matt is extremely nice and very attentive to all of my needs. I have lived here for several months now and I have seen a lot of change in the staff but everyone in the office now is a great addition. I would recommend living here to all of my friends or anyone who asked!”

“So far so good!!!! This is my second time renting a place in Houston and I am glad I moved here. Only complaint are the walls are paper thin I hear everything from my neighbors. I also live on the top floor and it sounds like someone lives above me. However Ashley the Assistant Community Manager is AMAZING!!! She made this transition easy for me and I appreciate her. I also like maintenance very responsive.”

“I moved here because of the location. It started off bad but the previous manager and maintenance staff were great. they would get things done that day if possible. we could call the manager on her personal phone if we could not reach her after hours. They had her working everywhere so yes alot of tenants complained the office was closed alot but she got things done. we miss her and now its gone to hell. I'm ready to leave but my lease is not over until October.I would not recommend this place to anyone the way it is now.We miss Malana,Dennis,Fabio (Santos) and Sloofoot (Courtney). Please bring them back.”

“THIS month, we've been without hot water for the last 3 days. Not just our apartment, the whole place....Greystar Property Managment just took over about 5 weeks ago. Since that happened, they finally cut the grass for the 1st time last week, and are finally getting around to picking up the trash off the grounds daily. The pool is pee green and is still closed - it's the beginning of the 3rd week of May, and still no swimming. Another tennant said they've been without airconditioning for over a week - isn't there a law against that? This place has gone from BAD to WORSE. RENTER BEWARE!”

“I just moved here in January of this year and i love my place but the parking is rediculous. We just got new management so im hoping they can do something about this.”

“When I first moved into Wisteria Gardens I was afraid I had been scammed.There were many issues with my apartment and it seemed the office staff was not willing to take care of the problems. I wrote to the management company and suddenly the staff started taking care of all of the issues. I was glad and enjoyed living at Wisteria Gardens. Sadly I had to leave the state at the end of my lease. I was told my apartment passed inspection before leaving and that my deposit would be returned in 30 days. I moved out Memorial Day weekend and I'm still waiting for my deposit to be returned. I spoke with the office July 5th and was told they had someone leave the corporate office. This was causing the delay. I was assured they were working on cutting checks and would receive mine soon. Two weeks later I spoke with the Corporate manager, who apologized and assured me she was sending out a check that day. Three weeks later I am still waiting. I have left multiple phone calls, which are never returned. I have also called at all times of the day and my call always goes to voice mail. While I would like to recommend these apartments, beware you may not see your deposit returned to you.”

“The management in this property sucks!!!! i being living in this property since last year 2010 and i cannot wait for my lease to be over. 1st of all when we move in the apartment was not ready there where hair in the bathrooms from the previous tenants, closet doors where crack and kept falling off, all the vents where dirty and the place was not completed painted, the kitchen tops where loose, the balcony in the patio was falling off, on top off that the a/c wasn't working... it took this people over a month to add some freaking freon on the system so it could cool... to the date the ceiling is falling and they supposed to replace it..RIGHT!!! its being since December now there is more crack in the ceiling and walls... yeah the layout of the apt is nice if your talking about the space but the management and the constructions it self is old and is falling apart and they don't care about that.... the saddest thing is that the owner leaves in the property but that does not make a difference... this is the WORST place i had ever leave...”

“I enlisted the service of a realtor whom found this property for me. My realtor was able to get me a good deal, so after work I headed over there to see the place for myself. It was a very old property as explained, nothing special but it had what I was looking for which was space. Plus it was located in prime location very close to my place of employment. Upon meeting with the leasing agent who was very nice, she informed me that in order to have the new black appliances I would have to pay an additional $25...this was not what was told to my realtor but I was like ok fine. My realtor let the agent know that i was still undecided so she stated to him that if i sign the lease she would not charge me the additional $25 for the black appliances. So a week later and after a second viewing, I decided to bring my sign lease and $40 application fee along with the $250 deposit. I was informed that the original agent I met and spoke with only worked on weekends now. Well, as I was letting the agent that i met on my 2nd viewing know that the original agent said that i could have the new appliances at no additional fee, the property manager comes out and was like that townhome is renting for $900. I was like, that is not what i was told and actually my only reason for leasing with you guys is because of the price I was quoted and the square footage of the place. Other than that you guys are not offering anything because originally I wanted a place with new amenities/upgrades. The manager was like the property is about to under go renovation. It will be luxury, all kinds of upgrades will be installed so therefore, the rent is $900. My question is how does one charge for upgrades that are yet to be installed???????? I was not going to pay that amount. They said they would only lower the price by $25 since that is what was written on my paperwork and signed by the original agent. So, I finish signing the lease and before i leave I provide the agent with "TheWorkNumber", so that she could verify my employment and income. For those who don't know, The Work Number is America's leader in automated employment and income verifications. I also provide a special code call the Salary Key so that she can access my info. The agent calls me multiple times while at work because she was unfamiliar with The Work Number. I tried to walk her through it but apparently she learned that there is a fee charged in order to obtain this info. She called me back to let me know that per her manager they were not going to pay a fee to access this info and therefore, they could not approve my lease because they are not able to verify my income. WTH! I provided them with the info in order for them to access it, it's not my fault that they are too cheap to pay for it. I cannot help that this is the only method my job uses (most corporations do). I find it hard to believe especially located in the area their in, that they have never encountered a future tenant whose company uses this method. So fine, if they don't want professional people living there then just give me my money back including app fee. The agent refused to give app back, claim they had already run the background check. I don't believe her, and even if she had she still did not complete the application process which was no fault of mine. This is a scam! first they lied about the appliances to get you there, then they try to change the price of rent, now they refuse to give me the app fee back. Normally, I wouldn't care about that fee but they did not complete the process. That money can go towards the app of a better property that is use to having professional tenants. Personally, I think once the manager learned her agent quoted me a lower price than what she was asking for that townhome...the manager just did not want me to lease it. I should of followed my first mind when i read these previous reviews and passed this place right on up but see what i get for giving then the benifit of the doubt...SCREWED!!!!!!!!!”

“I was trying to lease the apartment, and put $40 application fee and $250 deposit. However, I desided not to go there and I didn't sign any contract paper. The manager want to keep $250 for nothing. I understand the $40 application fee, but $250 deposit money is mine because of no-contract. I call the manager several times, and never answer my money. The manager is stealing my money. Also, the manager is not in office very often. What a junk!! If I am owner, she got fired.”

“Before we moved in, we walked the apartment, here were the problems, all of which 3 months later we still have. NO WINDOW LOCKS AT ALL, JUST OPEN AND COME ON IN, 2 Electrical fires and no electrician yet! The faucet is falling off in the kitchen, the a/c won't work it needs a fan motor but the stupid maintenance men can't figure it out because they have IQ of about 20. There are holes in the walls in all rooms that have had a board nailed over it, instead of fixing it right, and even cardboard over some, that they painted over. 85 degrees inside at night with my 3 children and wife, my youngest is 16 months, do you think he is sleeping, nope he's all sweaty and sick running a fever with no a/c. Called emergency maintenance and they said get this it's priceless , they can't work on a/c at night because they can't see, and because their insurance doesn't cover night a/c work, as if that's excluded, I wonder if their insurance covers me suing them for harming my child? The fridge leaks water, rust colored, like the a/c all over the place, the door won't close, and I'm sick of wasting money on food that goes bad. A/c is still out, The bath tub and toilet wont drain. One window won't even close. Loose rats nest of wires instead of a breaker box, when they catch fire, they come 3 days later and cut the burnt parts off and leave it, still no electrician or plumber (they are in between them, ha ha sure that means they didn't pay the last one, same for exterminator, apparently they couldn't find one in 3 months)! They lied and said they would take care of all of this before we moved in and they still haven't fixed anything, one day they say they ordered the parts and it will be a week, then they say oh we have to order the parts, it will be 2 weeks, wait you said you ordered them wtf is wrong with these people! P.S. Janessa is a total Liar, don't listen to here, don't move here you will have to call 30 times to get something fixed and they still won't come, and when they do, they just make an excuse and leave and never come back until you call them complaining 3 days later, then they do the same come and then make an excuse and leave! I hope Janessa and all these creeps lose their jobs ! The funniest is when they say that they can't come because they are busy with an emergency in another unit, but I look out the window, and the ------- are sweeping instead of fixing things! Worst part is I paid 6 months ahead, If I hadn't I would be gone!”

“This is a small property, which I like, so the management gets to know you as a person, not just another tenant. Thry were very helpful, and made me feel like this was really my home. THe aparments are large, clean, and comfortable. Yo can't afford not to take a look,”

“I've been a resident here for the past Three Years. There is now a new Manager and Leasing Agent that are very buoyant and down to business. In the short time they've been here I have seen them do an awesome job. Getting things in order I was ready to move due to the lack of customer service skills the last Manager had. Yes it was like pulling Wisdom teeth without Novocain to get anything done when we all know who was in the office. You d swear you told her to come fix something herself. Now I'm very optimistic and hopefully! I think they will continue to do a great Job here. I also have my fingers crossed that they will shuffle out or add some rules for all the ------ people that were allowed to slip through the cracks and move to this property.”

“i lived here for three month and had. repeat had to break the lease. the manager acts all sweet to get u in but once you moved in she shows her true person rude, lier. first of all the sliding door was broke and whenit rained the carpet filles with water which burned out our tv second the refrige freezer was cover in mold, they did not replace with a new one they just ckeaned it out plus the refrifgerator never ever blew cold. we basic we ate out everday cause we could never store anything. the maintance man even told the management never did anything right and he would try to fix stuff right but they wanted just save money. so it was never fix right.plus they have a cable company who they do business with and tehy only come when your not at home.. can you say scam.. so we lived with out cable please take my word for it this place sucks big time”

“THEY ARE THE WORST THEY HAVE THE WORST MANAGER NAMES BRIDGETT AND SHE DOES NOT DO HER JOB SHE SITS IN THE FRONT OFFICE AND SITS ON HER BUTT ALL DAY LONG THINK LONG BEFORE YOU MOVE OVER HER ITS A BAD APARTMENT COMPLEX AND THE TOWNHOMES AND APARTMENTS ARE JUST MOLDY AND DIRTY AND EVERYTHING IN THE APARTMENTS ARE BROKEN DONT TRUST THEM THEY WILL RIP YOU OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

“These apartments are the worse that i have ever lived in. The staff in aweful, they dont ever want to fix anything. They always give you the run around and they will be there but you have to stay on them to get them to do anything around here. This place is so old they shouldnt even be renting to anyone. I have had a leaks in my apartment ever since i moved in here. The will not do anything about it and execpt me to live in an a apartment that has mold and mildew everywhere, which everyone knows that its bad for your health but what to they care! The maintence staff in inconsiderate, i went out of town one weekend and had all my lights off and when i came home they were all on and the manager of the apartment had nothing to say. they dont pay my electric bill so what makes them think that they have the right to run up someones bill knowing that prices are already high. it took them 3 days to fix my air condition after i complained over and over again. The roaches are horrible, you ask them to come spray and they dont. they only do what they feel is nessicary and it isnt very much, but yet execpt you to pay your rent on time!!!! I would never recomend these apartments to anyone...”

“Do not move here......This complex is falling apart. The management NEVER wants to repair anything...We still have water damage from Ike. There is raw sewage that flows in the parking lot.....floods the whole lot. They're constantly shutting the water off without warning for hours at a time due to repair. The city of Houston gets all their roaches from this place....it is INFESTED with them. And they tell you it's YOUR fault. When every building has them. Our dishwasher has been broken the whole time and they're STILL waiting for some company to deliver a new one...it's been over a year. Go figure. We have had nothing but problems here.......and it is due to poor management. The area is great.. but DO NOT MOVE here....this is lower than living in the ------.”

“I have never had a problem here with Wisteria Gardens! Mgnt has always been on top of there game. The maintnance staff is great, professional, fast ,and always right on schedule. I have never had any problems with my neighbors. Management is great and very easy to get along with. They care about there residents. The landscapping is beautiful and very well maintained. The best part of living here is the location. Plus Wisteria has the most unique and spacious floor plans of ALL the other local apartments. I AM VERY satisfied living here! I would recommend to everyone and anyone who is looking for afordable and unique place to live.”

“I am really pleased with all the work that Mikob is doing for Wisteria Gardens. The staff is sweet and the rooms are in great shape.”

“Electrical issues - a BUILDING burned down in November, 2007 and is still standing -and an electrocuted - yes, killed - child who evidently touched a live a/c unit wire - this was maybe five years ago. They are now permitting people to leave open trash recepticles outside - hello, rats. Broken windows are a norm, vacant apartments - a whole level of one building was molded due to running water, which extends to the upper level, which does have residents. They continue to rent lower level units which flood everytime there's a good rain. There is insufficient drainage for rain water. Management does not even make an effort to pretend they care about their vict- er, tenants anymore. Mikob reps do not return communications. Don't know why they bother w/electrical gates. Once when notified the laundry room was flooding, they responded that it wasn't their problems. Hello, what if someone was electrocuted? You have to call the city (411) to get them to do anything. They supposedly don't allow pitbulls on property, but there's at least one on property as I type this in. There was some gang tagging several months ago, but instead of using Kilz & painting over the black grafitti, they spraypainted white right over the tagging, so now it's white tagging, as opposed to the original black tagging. All of the long-term tenants are moving and many who've only been here a couple of months. The only reason there's lighting in one of the parking lots is because the neighboring strip mall leaves their parking lot lights on. My heating unit hasn't worked properly in 3 years. I'm leaving as soon as my lease is up.”

“Who or what started the fire that burned 12 apartments?”

“Ok, Here is my story... We moved in here in April 07. The gates are electronic, by remote (the keypad is just for looks). We were not given a remote..and were told to check back with them...for the mean time we were told to park in the back parking lot (the gate is broken and open to the public). When moving day came we had to move carry all of our things through the complex to get to our apartment...not very fun! Now lets talk about roaches...The apartment was freshly painted, in some areas like the kitchen, they just went ahead and painted over the roaches! Like nobody would notice...hmmm. Within a few days the whole apartment was covered in roaches...we did our own pest control..but that was no good..I never brought anyone I knew to this apartment because of the embarrassment. Next, the trashy management..I am not even going to comment on how unprofessional they are... Next..Windows broken...If you take a gander around the apartments you will notice tenants windows broken...they never get fixed.. Pool...ok, the light has been floating in the pool for months, and is never treated, sometimes is a lovely shade of green, it always has trash floating in it from the tenants..need I say more..the parents of the kids let them swim in the pool with the trash and floating light hanging out. Paint...they finally scraped part of the falling paint off months ago..but that is the new and continued look......oh The faucet in our bathroom broke and was shooting across the floor...soaking the carpet in the next 2 rooms...The Managers never thought that was an immediate issue..so a few days later they fixed it.. The carpet...not cleaned when we moved in...so make sure you wear shoes..your white socks will turn dark brown... My Dog goes to the vet regularly, always on medication for fleas and such...but fleas weren't the problem...Hook worms were...the vet advised me to move asap or I might be dealing with worms myself! there is not much grass and no drainage inside the complex so water just sits...a breading ground for all kinds of fun stuff! The first day the maintenance men were carrying a shovel, with the remains of a cat from a vacant apartment...they just put it in the dumpster...when they clean a apartment they don't have the electric turned on so they leave the patio door open. This allows for pest and animals to come in..as well for the wet carpet to "reek of dampness". Now the last thing that was ever so fun were the children whom would play in the dumpster toughing rotten milk at each other and so forth leaving the grounds full of trash. They are very destructive, a few times the tore down the wall that gave the tenants privacy from the dumpster. ....I like kids but this was a little too much! Now I lived here for 3 months...and I could go on for days about how bad these were. I broke my lease, bought a house without roaches..”

“I just recently moved here and i like the location, the landscape is pretty but yes the management kind of sucks. You see when i moved in the bathroom faucet was leaking, the thermostat for ac was broke, the stove had two drip pans missing, one of the cabinet doors had a knob missing, window screen missing, drawer in bathroom was cracked. I complained to the manager Bridget and Assistant Mgr Velvet and it took about 5 days to get fixed what should been done before I moved in. Also there were roaches too. Some of the neighbors leave something to be desired. Most are nasty and drop there trash and cigarette butts where ever, makes you wonder. I think this could be a great place if the current management were replaced with professional management. The price was definently right but if things don't change this will be my first and last year here.”

“THIS PROPERTY IS NOT WHAT THEY SAY IT IS. TALK ABOUT WISTERIA GARDENS!!!!!!!!!!!!!! PLEASE!!!!!!!!!!!!!!! I LIVED THERE 7 MONTHS TO LONG. MANAGEMENT CHANGE LIKE THE WEATHER HERE IN TEXAS. YOU NEVER KNOW WHO'S WHO. AND DON'T HAVE A EMERGENCY!!!!!!!!!! TRUST ME, IT WON'T GET TENDED TOO. AND AS FOR THE DEPOSIT, YOU WILL NEVER SEE THAT EITHER!!!!!!!!!!!! YOU JUST GET THE RUN AROUND ON ANY AND EVERYTHING WHEN IT COMES TO WISTERIA GARDENS, AND WHEN YOU CALL TO SPEAK TO SOMEONE, THEY PUT YOU ON HOLD ONLY TO SCREEN THE CALL. THE BUILDING IS SO OLD THAT THEY NEED TO DESTROY IT AND WHILE THEY ARE DOING THAT, JUST GET RID OF THE WORKERS AS WELL.<br><br>SO IF YOUR ON THE MARKET FOR A NEW APARTMENT, JUST KEEP LOOKING, DON'T BOTHER TO STOP BY WISTERIA GARDENS, BECAUSE YOU WILL BE DISAPPOINTED!!!!!!!!!!!!!!!!!!!!!”

“Hell can't be this badddddd!!!!!!!!!!!!!!”

“My wife and I moved here in May of 2006 because of the price offered. A three bedroom apartment with 1200 sq ft for 805 a month! Whatta deal! Turns out that this is the worst apartment complex we've ever lived in. The management is constantly changed and shifted and never leave notes or communicate with each other so any time you leave a message with someone other than management at the office you are guaranteed to not get a response. When we moved in we had these immediate problems: the doorknob on the spare bedroom was missing and replaced with a lock only so the door was never able to be closed and we never had a key, air conditioning issues of leaking and unable to reach the entire apartment so some rooms would be freezing and others unbearably hot, the tub in the master bedroom would constantly fill and drain when the upstairs neighboors would use their washer and dryer, and other issues that weren't life threatening but just things that should have been taken care of before we moved in. Also, this complex WILL NOT let you attach a dish satelite to ANY part of the building including your patio making it impossible to get satellite if you prefer it and having to get their crappy cable, which they have a deal with. It is now February of 2007 and the pipes of the building are STILL not repaired or working correctly. Woke up this morning and cannot flush the toilets and have to wait for maintenance to get here. Ashley told me they were in the office at ten 'til eight AM and that he was coming over at that time, a walk of about 100 yards. It's now 9:46 Am and still nothing. My wife has to go to the apartment office to use the restroom. The shower in the master bath goes from freezing cold to scalding hot in seconds, causing us to dance and leap out of the way and take twenty minutes for a ten minute shower. Also the locks on the gates around the complex are either broken or completely missing sometimes so all sorts of people walk around the apartments who don't live here at all hours of the night. Our front window of our apartment was broken one night while my wife and I and son were away for a couple of hours on Friday and after calling and leaving a message with the answering service on Friday, then with Chris on Saturday and again with Chris on Sunday, I call today and find that Ashley knows nothing about it.<br>These are just the things in the front of my mind. The management of this complex has got to be the worst I've ever encountered. My wife and I pay our rent every month on time and good, quiet tenants yet we're treated badly any time something goes wrong and we have to bring it up. I will definetly tell anyone and everyone about this property and when I find out who the owners of this property are I will complain to them and also to the Houston Apartment Association. <br>DO NOT RENT FROM THIS PROPERTY! I warn you!”

“this place Sucks there are g a y people there (like the liar indian boy in apt nmbr 1)<br>this place is a hell hole never go there<br>the place suck a lot is a piece of crap is full of bad people”

“this place sucks is bad never go there is bad for more info ask the indian gay boy in apt. number 1 . the place is very old and the managment is gay like the indian in apt. numb 1”