“I rented this apartment because it had 5 stars. What a joke!! I had to do everything virtually too so I never saw the property until the day I moved in. I have two dogs and when we would go outside we would run into dog poop and urine in the stairwell or the hallway, just sitting there. My upstairs neighbor is so loud and plays loud music. I’ve reported him so many times and nothing has been done. So many things!! It does have a new manager right now so hopefully it will get better, but when Tiffany was managing it she was running it into the ground”
— 9233 WESTHEIMER RD · HOUSTON“Alta City West was easily my first pick when I was apartment hunting. Now that I have been living here for a few months, I can still say its the perfect apartment. Here are some things it checked off on my list: - Safety: Gated community, secure windows, secure door locks, secured entrances. - Amenities: Grilling by the pool is the best! The gym is small but has everything you need. - Appliances: Essentials like the oven, stove, refrigerator, microwave, diswasher, washer, dryer are in great condition. The water temperature and pressure from all faucets is terrific - especially in the shower! - Building amenities: Parking has never been an issue. Maintenance is reliable and quick to address service requests in a timely manner. Valet trash pickup is everyday of the week from right outside your apartment door. They had the best pet policy compared to other apartments in the location, with several well-equipped dog walking stations around the building. Packages and deliveries are held at the front desk. - Environment: The staff and maintenance are so great to work with. Residents here are friendly and considerate. This location offers many options for food, groceries, and shopping.The diversity in this area with authentic food is fantastic - thai, chinese, indian, peruvian, persian, lebanese, mexican, caribbean, colombian, mediterranean, italian, turkish, german - so much variety in close proximity. I really enjoy living here, it had everything I was looking for and then some.”
“I have lived at City West for 3 years and I have really enjoyed myself. The new manager and leasing agent give good service to residents and even helped with our renewal being too high. They really care about us. I look forward to another year here.”
— 9233 WESTHEIMER RD · HOUSTON“I moved to Alta City West a month ago and it is by far the best apartment experience I have had. Love the proximity to the Galleria and City Centre. Right off Westheimer which takes me all over the city. Glad I made this decision.”
— 9233 WESTHEIMER RD · HOUSTON“I had a great experience touring this community. Shannon was a great help! She answered all of my questions, and even got her property manager to get clarity on some information she wasn't sure of. She explained the application process thoroughly and gave me a copy of the rental criteria. Dominique even got some water for me while Shannon was getting the keys.”
— 9233 WESTHEIMER RD · HOUSTON“Well I'm going to give Maurice Daniels a 100 across the board. He assured my safety in the community which is very important to me. He was very professional. Has a answer for every question I asked and always smiled. Definitely one of my top two choices because of his outstanding customer service.”
— 9233 WESTHEIMER RD · HOUSTON“You need 10 of Mr. Maurice Daniels! Called in to check you out and I'm really pumped to visit you soon to see if this could be my new home! Great amenities,fitness area and location! Sounds like just what I need!”
— 9233 WESTHEIMER RD · HOUSTON“I drove by seen and seen these apartments... decided to check them out and I'm glad I did so. Maurice the leasing consultant was wonderful, very informative and overall had a great personality. Honestly when making a decision on where I choose to lease, has a lot to do with the staff. And because of Maurice, Alta City is now in my top 3 choices!”
— 9233 WESTHEIMER RD · HOUSTON“Beautiful property with extremely courteous and knowledgeable staff. This was suggested by another agent at a property I toured and I was happy to check it out. The smell alone in the lobby is refreshing and crisp. Hands down one of the best properties I've toured so far!”
— 9233 WESTHEIMER RD · HOUSTON“The staff was very helpful! I moved from out of town and Dominique walked me through the entire process. He was so patient with me and answered all my questions thoroughly. I am so thankful for him. When I got in town and saw my actual unit, I could not have been happier, this place is GORGEOUS!!! Thank you Dominique for making my move so painless.”
— 9233 WESTHEIMER RD · HOUSTON“Love love living here ! Great location. Beautiful units! Most of all staff is amazing. Shannon and Dominique make you feel welcome and at home. They take care of business and are very helpful ! The Repair and Maintenance team surpasses any other apartment complex I have lived in here in Houston.”
— 9233 WESTHEIMER RD · HOUSTON“Visiting a friend's luxury apartment over the weekend has reaffirmed the reasons I love my ACW community. The safety, cleanliness, and friendliness of the staff are the reasons that I continue to renew my lease each year. Thank you Dominique, Shannon and Cash for maintaining a community that I'm proud to be apart of!”
— 9233 WESTHEIMER RD · HOUSTON“I have lived here for one year. I have to say that the maintenance team and office staff are very on top of things. I've enjoyed my year here and I recommend this location for anyone that wants to live in a place that is close to everything in Houston and an even greater environment to live in. The leasing process is very easy and my leasing agent Shannon, she was available every step of the way. The manager Dominique was friendly and eager to help as well. Thank you Alta City West for the customer service and greatest community experience to be apart of.”
— 9233 WESTHEIMER RD · HOUSTON“THIS IS THE CLEANEST PROPERTY I AM VERY HAPPY LIVING HERE MR.DOMINIQUE SAULS ,CAM PROPERTY DIRECTOR HE IS VERY HELP FULL ON EVERYTHING. MRS. SHANNON VERY SWEET THEY MAKE YOU FEEL AT HOME VERY NICE SERVICE AND WELCOME WHEN YOU SEE THEM I LOVE THE MANAGEMENT AT ALTA CITY WEST THANK YOU DOMINIQUE FOR BEING HERE WITH US AND FOR EVERY THING YOU DO TO KEEP US HAPPY AND THANK YOU MRS SHANNON AS WELL GOD BLESS YOU FOR EVERYTHING YOU DO TO KEEP THIS PLACE AMASSING LOVE YOU GUYS !!!!!!!!!”
— 9233 WESTHEIMER RD · HOUSTON“The staff was very helpful! I moved from out of town and Dominique walked me through the entire process. He was so patient with me and answered all my questions thoroughly. I am so thankful for him. When I got in town and saw my actual unit, I could not have been happier, this place is GORGEOUS!!! Thank you Dominique for making my move so painless.”
— 9233 WESTHEIMER RD · HOUSTON“I've been a resident at Alta City West for 5 months now. Property Manager, Dominque Sauls is friendly and professional. Dominque's staff is just as professional as he is. Shannon is professional and a sweetheart. I had a lot of boxes delivered that I couldn't take all at once because I live on a higher floor. She went to her apartment and allowed me to use her personal dolly and also helped me up to my apartment. That's what I call going above and beyond. Cash Sontiel is also amazing. He was the first person I met when I moved in. Cash took care of me. Anything I needed that weekend and even after, Cash made it clear to me that he was here for me and was available all weekend. And he was! The maintenance staff is like no other I've experienced. Miguel and Humberto are professional and has personality! I had to call them on 2 occasions because of something I couldn't figure out myself lol. The work order was handled promptly and well before 24 hours. When I see them around the property they ALWAYS speak (good morning/good evening). Norma does an exquisite job of keeping the property clean. Hallways always smell fresh and clean. Overall my experience at Alta City West has exceeded my expectations. Professional staff and a beautiful well kept property. I have zero complaints. I love it here. I actually enjoy coming home which is a big deal for me because I hated my apartment community in LA. So don't believe the hype! Check out Alta City West for yourself. I promise you wont be disappointed :-)”
— 9233 WESTHEIMER RD · HOUSTON“I stopped by this property in order to gain information. I was advised of everything I needed and the staff was quick to fit me in, even though I stopped by randomly. Hopefully I'll lease here. The office manager was nice when I went last week and the building was nice and clean.”
— 9233 WESTHEIMER RD · HOUSTON“I've lived at Alta City West for almost two years and I love the community. Parking is somewhat of an issue but with new management things are definitely improving. I'm looking forward to another year here!”
— 9233 WESTHEIMER RD · HOUSTON“My wife and I toured here recently with the manager Dominique. We loved the property and all of the amenities and how quaint the community was. We could definitely see our family here. The one drawback and ultimately the determining factor was the lack of green space at the community and in the area. Being from Portland this was big for us. Nonetheless I recommend this property to anyone looking in the area looking for outstanding management and a small, upscale community.”
— 9233 WESTHEIMER RD · HOUSTON“I love living here because of the people in the office. Dominique and Shannon are so friendly and make me feel like a true part of the Alta City West family. The apartments are modern and updated, AND in the heart of the city. I will definitely be here until I purchase a condo. Thank you again Team for making me feel so at home here.”
— 9233 WESTHEIMER RD · HOUSTON“I've really enjoyed my time at Alta City West and have recently extended my lease. Dominique have been extremely helpful and kind when It comes to providing assistance, answering questions about the area. I'd recommend this community to anyone looking for a place to call home, meet great people, interact with a professional staff and enjoy great community gathers. As a professional in Organizational Development I appreciate the diversity and inclusion of all type of people in the community and activities that celebrate our difference but allow us to celebrate our common bond, our home. I've been here almost six months! I love it so far, and my unit is perfect for me. In my opinion, the front office staff makes or breaks the living experience, and here at Alta City, they are a dream staff. Genuinely friendly and helpful people!”
— 9233 WESTHEIMER RD · HOUSTON“I've lived at Alta City West for almost 18 months, and it's one of the best decisions that I've ever made ! THE PERFECT LOCATION ! Really close to the Galleria area, I-10, Memorial City, and the Bellaire area. I moved here from Brooklyn, NY and the staff here have not only been accommodating, but extremely reasonable in providing a remedy to many of my unforeseen circumstances. The apartment complex is usually quiet and is patrolled by courtesy officers, which attributes to Shannon and Dominique's commitment to safety. Our property management team are truly champions of service excellence.”
— 9233 WESTHEIMER RD · HOUSTON“This is my first big move in over 15 years and moving hundreds of miles away always brings stress. Dominique and Shannon have been so amazing in helping me move in. All moves come with issues but the staff has been on top of everything. The property is right off Westheimer so noise is to be expected but it is normal traffic and the night is pretty quiet. The amenities are great and the property is kept extremely clean, even of one of the biggest roads in Houston. I love being able to get any where I need right off this main road. The apartment unit has beautiful wood floors, spacious storage in the kitchen, and the closets are very well organized. Dominique has made it an amazing move in process. The staff is what makes the property even better. They are polite, sincere, and keep their word. Overall this has been an almost stress free move to Houston and I think I'll enjoy my new home.”
— 9233 WESTHEIMER RD · HOUSTON“Just moved to this property and loving it. It is within a lovely area and the management is super helpful, especially the manager Dominique. Always willing to go out of their way to make me free comfortable. I love it here! You may too.”
— 9233 WESTHEIMER RD · HOUSTON“I absolutely love Alta City West! The management team here is so friendly & welcoming and they made my experience from start to finish exceptional. My apartment is really nice and the amenities here are pretty nice as well. I'll admit the parking situation for guest can be difficult, but it's pretty much like that everywhere you go. First come first serve. However, the pros outweigh the cons. This place is nice, if you decide to visit ask for Jonathan or Shannon I know first hand they will make your move in experience the best!”
— 9233 WESTHEIMER RD · HOUSTON