Tenant Reviews for 100 WILLOUGHBY STREET

Amazing Experience - WorthIt 🤩

Pros: -One crazy experience that showed me why I want to live in such high rise, fancy buildings: washer and dryer in residence -Food deliveries are intercepted by security for maximum safety (security sees delivery guy, security calls you to confirm delivery, delivery man heads up) -Huge bathroom, bedroom, living room, kitchen -Lighting is impeccable (lights actually provide light) -Study, pool, lounge, and other shared rooms with all building residents -Near shopping center (Macy’s, Forever 21, etc) but not sure what’s the case with the pandemic now Cons: -I’m not a fan of the neighborhood. It’s near Jay St Metro-tech aka near NYU, City Tech, JP Morgan, Accenture but opposite of that is where a lot of crimes happen. Basically one block divides the good and the bad -High rise residence also means LOTS of neighbors. Lots of units, lots of people Advice to landlord: You’re doing great! Hope you’re accommodating people during this pandemic!

Don't be fooled by the positive reviews for this building. I've lived here for 3+ years and I've reached my absolute breaking point with this building. They sell you on a luxury high rise with amazing amenities and yet don't handle building issues or emergencies after they've sold you an apartment. I've been here through brown water issues, building facade issues (a glass panel literally fell off the building and crashed onto Willoughby Street causing scaffolding to be put up for almost a year) and elevator issues for 3 years. A friend of mine who eventually moved out used to make sure she always had a bottle of water on her when she left her apartment in case the elevators went out. That's how bad it is. The issues got so bad that several tenants joined together to try and get them resolved and here we are years later with the same problems. We even involved corporate and nothing got fixed. Check with the department of buildings of NYC- the 311 complaints are endless. The elevator issues have gotten so bad in recent months where all or all but one elevator have gone out of service causing massive lines, waits and delays to get to or out of your apartment. This consistent issue causes people to cram into the maybe one elevator they can get into service. Forget social distancing in the middle of a pandemic when you're just trying to get home and feel safe. The thing I will say is that the front desk staff and maintenance staff are absolutely lovely people. They are as helpful as they can possibly be and honestly take the brunt of the issues here because building management is typically nowhere to be found. When you have an issue they email you or call you to discuss and give vague "we're working on it" responses and then nothing ever gets resolved. I'm at such a breaking point that I just want anyone who's considering to live here to run far far away. This year has been hard enough on everyone as it is. Don't move into a building that will just cause you more stress you don't deserve. Stay away.

Moved to Avalon Willoughby Square in June 2017. AvaDobro and Avalon Willoughby Square are one and same building. The bottom 30 floors are branded AvaDobro and top 28 floors are branded Avalon Willoughby Square, but since it's the same building it suffers the same underlying issues. Here are some actual things that have happened in this building and are an ongoing concern: 1) Willful negligence in fixing a broken window for 2+ months, resulting in a window falling from the 55th floor of this building. Resulted in shutdown of all outdoor amenities by Department of Buildings until further notice. Dog park just reopened yesterday. 2) Brown water, which tested positive for 4 heavy metals 400% the accepted EPA limit (copper, iron, manganese and aluminum). Management maintains water is safe to drink despite these independent test results. 3) Frequent outages of hot water throughout the building. 4) Leaks in several apartments every time it rains. 5) Abnormally high level of elevator outages since building's inception 2.5 years ago till now. All 4 elevators went out at the same time on multiple occasions - trapping folks on New Years Eve and Halloween with kids inside. To this date, the call for help button doesn't work. 6) Lack of security in the building, allowing non-residents abuse paid, resident-only amenities and multiple of episodes of hate crime in the building. 7) Ineffective management and corporate leadership team in communicating and fundamentally resolving any of the issues above. 8) Lack of disclosure to new/prospective tenants on the pre-existing conditions above. There are many nice things about this building, such as very nice support staff who generally show up on time to fix stuff. The view is incredible. Our favorite concierge is Jean who goes out of his way to always help us with our packages, which we often pick up after midnight. But all the good deed by the individuals who work in this building does not compare to the things structurally and fundamentally wrong with this building. I would never recommend this building to my friends or family. Even if you don't plan to live here - this building is still a public safety danger - you should avoid walking near the building in case of 1) above. Here is an actual petition signed by current residents on the issues we are experiencing with the building: TLTR: Run, don't walk. Or join us, so we can be stuck in an elevator together and have no way to call for help and we can talk about our life choices that resulted in us being here.

The concierge are amazing and there are amazing perks to living in a luxury building; however, the leasing agents are dishonest and irresponsible when it comes to informing potential leasers of the apartments. Ava Dobro is having a massive problem with brown water spewing out of the faucets, including the shower. They basically tell people once they sign the lease, they can either terminate the lease or live as is-- although the brown water was never mentioned beforehand. Having accessible water-- especially to shower in-- should be considered as a basic right as a tenant. I understand that there is higher management probably ignoring the problem because it's going to cost them a lot of money and tenants to fix, but this is awful. They should not mislead people like this when they KNOW there is a problem before a potential leaser signs the papers.

There are plenty of high rises in downtown Brooklyn. I urge you not to move into this one! I regret it every day. No Safety. No true managment. Brown water coming from the pipes. They just want you to sign the lease And forget about you

Do not move into this building. The management is absolutely horrible, bordering on negligent. My young children and I have lived here for six months and have experienced brown water consistently with no resolution at all. Management has moved us to a different unit (because they couldn't fix the brown water in our apartment), they have had us shower in an empty apartment (because they couldn't fix the brown water in our apartment) and have offered no compensation in rent or answers. The brown water continues to this day. I have lived in NYC for most of my life and never have I lived in a "luxury" building until Ava Dobro and never have I experienced consistently horrible experiences with a building owner. Do not move here. You have options. This building should not be one of them.

I love my apartment. It is brand new. Fantastic view. Happy vibes every where. Metro is down stairs very easy connection to Manhattan. Beautiful area and everything accessible. Friendly customer service