Tenant Reviews for 250 W 19TH ST

I really enjoyed living here and highly recommend the neighbourhood as well as the staff. I moved in in 2016 when the building had finished its first refurbishing phase - I had a wonderful one bedroom with high quality appliances. Nonetheless, back then it wasn't mentioned to me that the rooftop would take another 8months to be finalised, that the entrance hall would be under construction for another 6months and that the windows clearly hadn't been changed since a very long time. I basically had the feeling that the window was constantly open even though there were closed. I inquired about it but I was told that this is standard and that all windows of the building are like that - which is true but it clearly was an issue. This was the reason I moved out after one year.

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Pros: -- Great location, can walk everywhere -- The Super (Petrit) and most of the door staff are great and friendly -- The finish of my apartment is decent as are the appliances, nice large windows. Cons: -- Building management (Greystar) are terrible. Very aggressive, unresponsive and often mislead residents. For example, closed roof terrace all summer 2019 for repairs. Said scaffolding would be up for 6 months, has been up for 18 months and counting... -- Units facing the road are very noisy from the road and fire station on the next block. Windows do not effectively block sound -- Security is lacking, usually anyone can wander in from the street without being challenged, especially at night. -- There are a lot of dogs in the building so if you have a noisy one next door life isn't great -- Generally seems a little overpriced for what you get in terms of amenities and size of apartments.

Ive had a great experience at this community so far. The staff is kind and helpful and the upkeep and condition of the building is great. I love the finishes of the apartments and the area is also amazing.

Living here is a good experience in NYC. Its located in the middle of everything hence, its convenient to travel from place to place. Also, all the staff are pretty good. They remembered you and give a notice to you when you have packgages arrival.

I can't recommend this building enough. The apartments are newly renovated and the staff do not come any better. The community roof deck is also a special perk. The building is in the heart of chelsea and so much is 10-15 min walk away. You can't do better.

SO MANY MICE IN THE APARTMENT. It has been driving me crazy for 4 months and they can't figure it out. Stay away from this place at all costs. The apartment itself seems nice and it's in a great spot but none of that was going to fix the issue of the rodents. It's disgusting.

Good apartments in convenient location but currently overpriced. Management company is impossible to get a hold of with multiple issues unaddressed for over a year (building facade, elevators, etc.) Some of the doormen are grossly unprofessional.

Great location. Management disappointing, particularly in fixing or communicating regarding key issues that are problematic. Nobody has clarified what the issue is regarding the growing lump in my floor. This is an ongoing problem, which management has not responded at all too in any manner. I would like to know what the problem is and what the solution will be.

Scaffolding blocking out all natural light in apartment, management refuses to let us leave. It has been up for nearly half a year with no end in sight. We have also had mice in the apartment and brown water in our pipes.