Tenant Reviews for 389 S END AVE

I was interested here because of location to where I and my family need to go on a daily basis. One visit sold me because of the beautiful water view, and relatively clean and organized building with good appliances. The forms that needs to be filled was a little long, but probably standard procedure. The building seems to be well managed based on several weeks of living here. The laundry and packages are all managed by mobile apps, and the door men all seem very friendly. A few issues: 1: the walls/doors are thin, and you can hear sounds from other apartments. 2. I have T-mobile, and my reception is just terrible. Only getting 1-2 bars at best. 3. gym is all the way in other build that requires a long walk, and hours of operation are short.

I just moved into our apartment about a month ago. Thanks to the help of Kireolos we were able to look at the apartment within a timely manner and fell in love without from the beginning. The process was made so easy because of the staff in the leasing office and I advise anyone looking in battery park to definitely stop by and check out gateway apartments.

We’ve dealt with a leak with no help. They keep painting over the water stains but they don’t want to fix the actual problem. Now they’re trying to make us move so they can resell the unit to someone else. The management company only wants to make money and not help the residents. Look at the other reviews… this is a terrible place to live.

The noise from party boats (sometimes until 4 am) and local events is unbearable. Our leasing agent sold us on the concrete walls when we asked about noise, but I wish we had known about all of the exterior music in the evenings and into the early mornings. The bass echoes off of the buildings and literally shakes our apartment. It’s hard to sleep on the weekends, and it’s hard to do work or relax on weeknights when there are events. Higher floors might be better off, but if you like quiet, calm living, this is probably not the place for you.

I would absolutely recommend not living here. If you can find any other place, even if it is more expensive and smaller - do it! The management is extremely rude, the upkeep is poor and you will end up with some problem that they cannot solve. It has been nothing but a headache since the moment I moved in despite my best efforts to be kind, communicative and always pay rent on time. I truly cannot recommend living any place less!

We moved in to find bugs, a leaky toilet, a broken kitchen drawer, dirty panels in the kitchen, an inoperable power outlet, no sink plug, squeaky doors, and a stuck door, amongst other issues. There is a persistent cannabis odor that comes into our apartment during the day and in the middle of the night which wakes our 18 month old. We notified the building about the pot odor, and they printed a paper to say not to do it, which was promptly ignored by the pot smoker. We are supposed to call security daily to police the other tenants. ***This complex is in dire need of strong property management.***

Lived in 395 building for a year. Great location, cooperative leasing office but terrible management company once you try to renew the contract and/or move out. Units were pricey for the real quality (you really understand once you live in...) but after the pandemic they have been a bit more convenient. Great terraces and pool, 2 out 3 doormen were really cooperative but 1 was a lazy nightmare. I did try to proactively propose a lease renewal/negotiate to stay one more year but - despite my patience and my efforts - I had no chance to be treated and incentivized closed to how new tenants are. TL;DR They are good to bring you in but - once you sign - no cooperation on renewing the contracts, even worse when you move out. For renewing, they keep my rent as high as pre pandemic basically, and they just offered 2 months free Vs 3 months free offered to new tenants on way lower rents. Basically it's an OK place to stay one year if do a good deal but don't count on them for a place cooperative to stay longer. The worst situation happened when have been charged $180 for normal wear and tear signs on the floor in front of the entrance, that were there since before we moved in and we never complained / mentioned them in the move-in inspection since the quality of the units it's so low and so old that we considered those things as normal wear and tear for a 30+ years old wood floor. If you really decide do move ahead, good luck!

Well, don't need to say much more than what has already been posted here from past tenants... Just look at the LIST of complaints over the past few months. That gives you enough information on deciding if this place is worth your time or not. Number one and BIGGEST issue with Gateway is the "management". Vanessa is HORRIBLE. That is putting it very kindly out of respect to this being a social platform. Very shocked she still has a job to be honest, especially considering the amount of complaints that have been reported directing towards her. This alone shows you that leadership does not care about the people who are working for them. They know that the area of the complex is in a high networth zip code, so they are more than fine with telling people to go f*ck themselves (without saying it directly) and once you vacate, we can at least jack up pricing for the next idiot to come rent here. Andrew, sorry but you are just a pawn and following in the unprofessional footsteps of your hopefully soon to be predecessor. I actually had to LOL at how you handled yourself. Gregory also does not give a ---- about you, so do not waste your time trying to go up the ladder to get a response or help from him. They exclaim to be almost at full capacity regarding rentals in order to not work with you on pricing, however, there are more units available online than I've ever seen while living at Gateway (not to mention the floor I was on had at least 25% of occupants leave during the pandemic). Everyone in management plays the hands up "there is nothing I can do" card because "we just do what we are told". The only positive thing I have to say about Gateway management is that they are very very good at not responding to you. They will refuse to get on a phone call with you and then they will give robotic email responses and/or just not respond to you altogether. So I truly give them high praise for that! As a company that tells you they help tenants out is pretty laughable considering how expensive rent is and every amenity there is a la carte. If you are looking for a "luxury" building - this is not the place. Any new building in the city will include amenities. It is incredibly sad to say all of this because the area is so beautiful and EVERYONE that works there (outside of mgmt) from the doormen to the maintenance crew are all amazing guys! We thank you to all of those guys who are actually the ones keeping tenants in their apartments. SHAME! SHAME! SHAME!

You pay a huge amount of money and it is like living on a construction site where hammering and drilling start basically every day well before 8am. When you ask for assistance from the management, they don't really care. Only the pandemic kept us here, we cannot wait to leave.

We lived in the corner of the 17th Fl, overlooking the Hudson river and the Statue of Liberty to the left and the WFC to our right The best place we have lived ( and we are lucky to have lived in many good places - U. T. Manhattan, Sunnyside Gdns., Madrid Spain and now in Vt. ) not because of the building (it's getting a little old but was good), but because the views, the concierges/doormen and the friendly but discreet tenants as well as the neighborhood in general. Rosemary worked in Greenwich St and I in midtown. We both moved a lot with bicycles or a walk to the subway or a taxi when needed. We left because the price was getting a little steep and we had to live in the house we owned for 2 years before selling it and take advantage of the tax laws. I would move back there in a jiffy...except that we are extremely happy in Vermont and we like the convenience of the Burlington airport proximity and good roads to Boston, where one of our daughters is living with our grand.