Tenant Reviews for 400 W 113TH ST

Horrible, incompetent and unprofessional management. Lazy Executive Director, constant noise from Hospital and its visitors across the street. Constant construction, sometimes during the night. There are plenty of luxury buildings in the city to rent from, donot waste your time here.

It was very bad experience to work with Enclave at Cathedral leasing office management team. They only care about how soon you sign the lease, and don't like you ask for any questions, don't like to spend time to answer your questions. If you asked more questions, they would not be happy and didn't answer you at all. Very bad attitude and greedy! I want to everyone reads their reviews before signing the lease with them!

First of all, as a new building that only opened for two years, all the things in the apartment seems to be not working. The refrigerator doors can't be shut properly and ALWAYS leaks water. Even if you have the management team to fix it, it will break down in less than a month. The oven is not working. The door to the washer/drier cannot be opened. The bathrooms' sinks are also not working. Secondly, the attitude of the management team is " OH MY GOD how can they still have their jobs?" The WORST of all the management team I've ever seen. And I have lived in A LOT OF apartments. The manager Oksana's altitude is the worst among them all. She ignored my email regarding her crappy altitude and yelled at me "get out" when I tried to talk with her face to face. Don't believe their leasing office, the building is nothing like what they described.

No starts if I could- payed significant amount of rent to live at this apartment and I am not kidding, it was worst than living in a Columbia dorm. If you are looking to move into a luxury building, move to 1080 Amsterdam that is right across the street. 1. The day we moved in (in the summer of 2017, as the first tenants who have ever lived in the building) the roof leaked on our heads and started to get into the walls of our unit. After several constructions within the unit with people constantly coming in and out, the problem was only fixed within a week and they did not give us another unit. Furthermore, the washing machines which were supposed to be new started leaking on the ground and were not working, and they had to bring us new ones. On top of that, one of the bedroom doors was not closing, and they had to come in and fix that. Although we thought we were moving into a new unit, we had construction workers in and out of our apartment for 2 weeks, and the building staff did not cooperate with us to ease our frustration throughout the process. 2. The building manager Wilce is the rudest person I have ever met in New York, and also straight up a liar who has denied email exchanges we had to my face. He accused us of smoking and had his lawyers send letters to our guarantors. After receiving the letter, we brought a building employee into our apartment for him to see that the smell was not coming from our unit (while the corridor was stinking of smoke), and yet he still denied to send another letter refuting the legal charges he had already sent. On top of that, when I saw him within the building and asked for the letter, he denied having promised to send one although he had said that he would do in writing via email (which I later forwarded him via email and there was no reply). 3. They are very strict on timing of rent payed, yet they did not comply to pay the security deposit back to us after we moved out after the legal 60 day time frame they have. On top of that, they deducted charges for a drilled cabinet only from one of the roommates, since the other did not pay their portion of the rent of last month (although to avoid such problems they do require guarantors from both sides when signing the lease). Additionally, the building manager Oksana (which you can see complaints about below answering personal calls in the office constantly rather than talking to the tenants who are there) asks for payment confirmations each month and if not sent charges a late fee (although her only job is to administer the checks Brodsky Management receives for Enclave). 4. The building promises to be a "luxury building" with 24/7 staff and a doorman, which is why many people choose to live in this building. The short and chubby doorman who is responsible for night shifts literally sleeps from 12 to 6 in the morning, refusing to open the door. If you dare to knock rather than using your key fob (which gives you access to facilities like the gym and backyard) he screams at you in the middle of the night, threatening to not open it again if you forget your fob even though that is his only freaking job. 5. DO NOT BELIEVE THE SCAM THAT YOU CAN USE ALL FACILITIES WHENEVER YOU WANT. First of all, the backyard in only open from 10 am to 10 pm and you cannot bring your dog out there. In order to use the grills outside or reserve the common room opening up to the backyard, you need to notify them at least 48 hours in advance. So if you wake up and it's a nice day, and you decide to invite a few friends over to have dinner in the backyard and grill, YOU CAN NOT even if they are vacant and just standing there. For roof access, don't be fooled, if you are in a unit in the further side of the corridor you do not have access to the roof. You have to pass to the complete other side of the building, and go up, and also have to come down to sign in a friend every time they come in if you do not tell them you will have guests over 48 hours in advance. 6. Throughout all of these problems we had, the management team was incredibly rude, always rolling their eyes, refusing to talk to us when they were in the office when it was their working hours, Wilce Robles having the audacity to threaten and shout at his tenants. We have noticed that they (Wilce Robles and Oksana Marhitych) have had this attitude with all international residents of the building, and who had guarantors and payers who did not live within the country. As they felt superior to these students (whom we were apart of), their attitude was extremely condescending and straight up unacceptable. To anyone trying to lease a building in New York, I advise you to not even try to cooperate with Wilce Robles and Oksana Marhitych, as they have abused their powers over and over again, refusing to respect their tenants who pay so much money for them to be able to keep a job.