Tenant Reviews for 63 WALL STREET

Amenities closed and overpriced apartments

Pros: Good amenities Nice building Nice doormen Nice entrance door, although not on wall st Cons: Closed the main entrance, so we use Hanover St instead - they will not open the main door again. Amenities not working and rooftop closes at 8pm. Advice to landlord: Lower the rent or open up the amenities and wall st entrance

Loved it lots

Pros: Location, amenities and nice apts Cons: Na seriously never really had problems Advice to landlord: Be kind to everyone

I am about to move into my 3rd unit at 63 Wall St. I have lived here for almost 2 years now and absolutely love it. I cannot say enough good things. The building staff and leasing office are so helpful. 63 Wall St. has become my home and I would not want to live anywhere else in Fidi!

Look Elsewhere

Pros: I would argue the speakeasy is the only pro to this building. Cons: Horrible mail room. They will lose your packages, and there will be times you need to physically help them find it in the back. Management does not respond to emails or phone calls. It’s month 2 and I still have not paid rent because my portal is incorrect and no one has answered. The rooftop is small and there’s only 4 chairs for the entire building to utilize. Horrible covid procedure. You must go to the front desk to pick up and drop off key to amenities, with an hour time slot. ZERO communication to all tenants about changes as well. Water pressure is soft and slow. Advice to landlord: I would advise this property owner to work on their staffing. Because every single person does not know what’s going on. Zero communication.

I've lived here for just under one year now. I will not be renewing my lease. There are a few main reasons for this. 1. Overall living experience. The doormen literally could not care less who comes and goes in the building. My guests know they don't have to check in. Delivery men come right up to my door though I would appreciate a heads up. There is absolutely no keeping tabs on who comes in and out of the building which I really don't like. The doormen barely make eye contact with residents, only speaking when spoken to. I have had similar experience with management. I typically have to email several times to get a response. Even takes time to get a response via BuildingLink so I normally end up emailing them, which defeats the purpose of BuildingLink altogether. Even the residents aren't particularly friendly. It's basically 80% millennials which would be fine, except people really are not friendly. Elevator rides are silent. It was a struggle to engage with anyone at the building holiday party; most residents gave me the cold shoulder when I tried to start a conversation. Friends and family have told me that the building feels like living in a hotel which it does, but not in a good way. Anonymous and cold is mostly how I would describe it. 2. Fidi is so.... blah. Especially living on Wall Street. I wouldn't say it's unsafe but I don't hang out alone often in the middle of the night in Fidi. Another factor to consider before moving to Wall Street is TOURISTS. Wall Street is literally a mob of tourists on the weekends. I get anxiety walking from my building up to Broadway because of how crowded it is. 3. The price. Put simply, it's very expensive to live in this building. A one bedroom is over $3K and they wanted to raise my rent by over 10% after I had lived there for just one year. Sure there are a lot of amenities which is how they justify the expensive rent. However you still have to pay for use of the rooftop, speakeasy, and gym. Drinks in the speakeasy are around $10-$20 - there is no resident discount. I have only been there once in my year living here and would rather just go to one of the bars on Stone Street instead.

On March 13th I was surprised with an e-mail/threat from an assistant property manager, that works for the Pinnacle Living - the management company that (micro) manages the building claimed that 1st I was 3 months behind on rent and that she needed an answer from me within 24 hours OR she would have to handle the lease to the legal department. Here is the funny part, I haven't lived there since June 2017 (*sight*) so I chatted with my ex, who has been living there and he mentioned to her that they needed to put the lease only under his name but he might not get an answer from me, that rent has been paid on time…so, this Pinnacle Living employee found the right to contact me THREATING me in order to hear from me. I have not been living there for a while but from a legal point of view (since this girl wanted to go there) I was just a client just as my ex current is. Where is the respect? It's mind blowing mesmerizing… I guess the only luxury part of this situation is the zip code. Shame on you Pinnacle Living, and for as long as I live I will never EVER put my feet on your skanky properties again. P.S.: This girl will always be an assistant with this attitude.

This is such a shame to post because I've lived in this building for 5 years and have loved it up until Pinnacle Management began managing the property. They are the most incompetent, indifferent and generally uninterested company I have EVER dealt with. Prior management companies at 63 Wall Street were pretty easy to deal with; I've never experienced any of the difficulties I'm facing now. I will start off by saying that Pinnacle has done an amazing job of renovating the lounge, gym, rooftop and speakeasy. They inarguably transformed the building for the better in this regard and honestly, this is a big reason I haven't already moved out. Yes, we were previously told these amenities would be included in the rent, and now we are being charged to use them (including gym use, but the gym is always at capacity), but that isn't a big issue for me. What's a bigger issue for me is living in a "luxury" building, paying top dollar and being stripped of basic necessities such as air conditioning, gas, hot water, water in general, and most recently, gas. What's worse is management's inability to care about its residences or their basic needs. In the summer, we didn't have air conditioning for a week and a half. My husband and I live on the 15th floor, and we had to commute to and from my family's home in Pennsylvania everyday because we were unable to live in our apartment. We were not offered an abatement in rent, or a stipend to stay in a hotel. Management just said "they didn't realize" it would be so hot while they did repairs (it was the summer - come on) and that "their hands were tied." I understand there are a lot of tenants in the building to accommodate, but this is really an unacceptable answer. Water is turned off almost every week. Most recently, we went several days without hot water and have now had the gas turned off in the building for almost three weeks. Again, it's New York and this happens but the way in which management communicates with its residents absolutely needs to change. We are now eating out every day, groceries had to be thrown out, we can't do our laundry in the building, and management just tells us that this is the way it is. We were told gas wouldn't be back until at least March 15, so half of March and the last week of February we haven't been and won't be able to cook or do laundry. Again, no rent abatement offered. When management finally answered, we were offered a hot plate by management, but then were told they actually ran out of them. Unbelievable. The building, other than where renovated, looks like a dump. There has been caution tape draped over the front door for over a month, with a taped piece of scrap paper with the words scribbled in permanent marker "door broken, use other door." Although this is totally unacceptable for an "exclusive luxury building," this didn't initially bother me. But the other issues made this even more annoying to me. Management doesn't enforce the restaurants to clean up their trash outside, and rats and cockroaches run rampant on the streets in the summer. There is basically an infestation out there. The back door is always propped open because they refuse to fix it, and I noticed cockroaches made their way into the inside of the building as well. The whole time I've lived here, I've never witnessed ANYTHING like this. My favorite is the fact that the elevators free fall. Yes, you heard me. Twice now we have been in the elevator where it literally falls tower of terror status. The first time this happened, we had friends visiting who will never come back. The second time this happened was with fellow residents. Other residents have told us this has happened to them as well. The elevator will literally fall about 8 stories, shoot up 2, and then fall again another 6-7 floors. We've told management and never have gotten a response. The doormen have told us this is because a flaw in the way the lobby was built, the cold air comes in since there is no revolving door and affects the elevator (there was some technical reasoning behind this). He said management was aware of this. What's more annoying is that management consistently charges us for fees that are not disclosed. When we inquire about them, we're told it's a mistake and auto-generated. This has happened every month for the past 4 months or so. We're also consistently charged for failure to have renter's insurance. We've been charged for that 3 times already. It's ironic because my father owns an insurance agency and has emailed over our policy multiple times, as have I. All in all, it's a terrible shame because the doormen (especially Jay and Carmen) are great, the handymen are great (Lionel in particular), the neighborhood is great, the lounge and amenities are great, and Jessie the bar manager and the rest of the speakeasy staff are great. I really wish management would step up and start caring about their residents since it's a great place to live but they are just awful.

Do not live here, if you want your deposit back. Their lease clearly states that they require one month of security to be deposited. Yet, when you reach out to them, they deny outright that you ever paid it. I've been having a conversation with them for over 3 months now and even after providing them all proof of payment, I haven't received my security deposit back. To top it, they have stopped responding to my emails. The living experience was tainted with frequent water cut offs and despite repeated complaints, we had to live with a non functioning air conditioner for over a week. They have amazing amenities, but I don't think they're worth going through the hassle of fighting for your security deposit. Because they will literally drain you out with the constant to and fro of the emails.

I absolutely hate the management here. I have never worked with such incompetent individuals. We were assessed a $200 fee in our monthly rent. When we inquired about the fee, management failed to provide any evidence that were were advised of this fee in advance. They promised multiple times in person and over email to remove it, but it was never removed. Every month for the past 6 months we fight with them over this payment, but they continue to break promises and charge it. Additionally, one month we were assessed an electric bill more than $150 greater than our highest payment. When we inquired about the charge, not only could they not explain it, but they would not lower it. DO NOT LIVE HERE!

Move in process was quick and easy Front desk is super friendly and helpful Amenities are outstanding Apartment was in perfect condition when we moved in The community in the building is great Location is great cause it's near all the subways and there are a lot of places to eat close by