Tenant Reviews for 63 WALL STREET

PLEASE BEWARE AND DON'T SAY THAT NO ONE WARNED YOU. The management here (FirstResidential) IS THE WORSE YOU'VE EVER SEEN. We have had a neighbor that has been smoking in his/her apartment next door for the past FIVE months while we continue to breathe in toxic fumes. We complained to management and they did absolutely NOTHING. Their attempt to address the issue was to tape up all of the shared outlets along the shared wall so that it cannot be used and is disgustingly ugly to look at. Are you kidding me with this???? How about give me a refund for the past 5 months because I continue to suffer and cannot even breathe in my apartment? None of the outlets along the shared wall can be used and the A/C unit is completely filled with smoke, which also cannot be used. Now that we've complained to them, they purposely ignore our emails. The property managers here are ABSOLUTELY USELESS and give you attitude and argue with you over the phone about how they're right and you're wrong. They also treat you as a useless tenant and don't care about your safety AT ALL. Additionally, they instruct the doormen to ignore your complaints and take no action. Can you believe this????? Needless to say, I will NOT be renewing my lease at this building. This place has only gone steeply downhill since 2013.

DO NOT RENT AT THE CREST. I've lived in the building for the past 2 years, have become real friends with the doorman and maintenance men, and have always paid rent/bills on time. Needless to say, my roommate and I have been in perfect standing with management and ownership. However, management and ownership have lied to my roommate and me over and over again. There's blatant disregard for our well being, comfort, privacy and absolutely no flexibility when trying to resolve tenant/management issues. Simply put, this building's ownership and the new management company FirstService Residential, which was brought on by ownership this summer, after ownership didn't feel that the former management company Metroloft was stingy enough, don't care AT ALL for their tenants. The main and ongoing issue is that this building has undergone construction for more than 1.5 years. The project was supposed to be complete by the end of 2013, which is what we were told, so we renewed our lease. The new estimated date for completion is the beginning of 2015, which I highly doubt. Construction workers have created their home-base on our large private patio, that also happens to be directly in front of my bedroom window, and for which we pay a hefty premium. While we obviously didn't like the situation, we accommodated them so that work could be conducted effectively and quickly. We were also promised compensation for this inconvenience, which included daily access through our apartment each day for between 5-13 workers. They have reduced compensation from an already unsatisfactory amount to $5.00/day for a "couple" months of inconvenience and this "project" which was supposed to last 3 months has now lasted 20 months. 13 workers stand in my window every morning at 8am hammering, sawing, and moving equipment in my fact and to make matters worse, the management company mandated that they nail a 2x4 across the outside of our patio door to keep us contained, as if we were hamsters in a cage and not professionals, adults, who chose to live in this "luxury" highrise. Our patio furniture was damaged and this project which has been extended and extended and extended, when we were told it's almost over, it's almost over, it's almost over... has now evaded our privacy for more than a year and a half out of the two years that we've been tenants. Imagine that; this is ludicrous. Bottom line is that ownership doesn't care, FirstService Residential doesn't care, and we're left to fight for ourselves. We were forced to sign a construction waiver in our lease (beware), so that management can take advantage of us after we have been committed to a lease. Its unfortunate that I have to write this review, because I enjoy my apartment, the doormen, and maintenance men, and wish them all the best. But this management company and ownership do not deserve your business, unless you want to deal with terrible, unreasonable, dishonest people who think of you as a number rather than a tenant. Please also be warned that this is not the only building that they manage/own, so keep an eye out for other buildings within their portfolio. I hope this helps.