Tenant Reviews for 66 W 38TH ST

I recently moved into the Atlas a few months ago and haven't been happier!! Leasing here was a breeze compared to other buildings I've dealt with in the past; their agent Liza is informative and personal -- most of all, responsive! The moving process was easy and quick; staff was thorough and kind.

Pros: 1) Close to public transit, almost exactly in the center of Manhattan 2) A few hundred dollars per month cheaper than comparable apartments 3) Manageable year-over-year rent increases 4) Doormen are fabulous 5) Bedroom size larger than average Cons: 1) Management/leasing is completely, totally, utterly unresponsive to everything 2) Rooftop bar across the street makes it a dance party in your bedroom every night 3) Project Runway filmed here - extra people, noise, congestion, inconvenience 4) Block is a staging area for parades - absolute craziness on weekends 5) No supermarkets or restaurants anywhere close 6) Tenants are very young, think post college dorm 7) Elevator to tenant ratio is insufficient, long waits 8) Finishings, flooring, appliances are cheap and walls are thin 9) Light bulbs and smoke detector batteries are your cost/responsibility 10) Small gym at extra cost, small laundry room 11) Minimal storage in bathrooms and water pressure poor

Atlas is a great building with great service. I feel safe and secure living in this building. My move to this building was very easy. I made the best decision on living in this building.

First of all, this building has the optimal location. It is just walks away from Herald Square and Bryant Park/Times Square, and whether you are traveling uptown or downtown, it's not too far from the Atlas. I used to live in a luxury apartment located on 11th avenue, where public transportation is terrible, so I'm glad to move into this apartment on 6th ave. I have just looked around this apartment and have yet to move in, but all my friends who live here are satisfied with the amenities. The gym is relatively cheap and nice, the roof deck is good for tanning during the summer, and there are nearby food shops (eg Pret A Manger, the cafe right outside has the best chocolate cookies ever, etc). The views are also a strength of the Atlas (Empire State views).

We have rented from the Atlas for 6 months now. Liza was a great help with the process. We were from out of state and they made it very smooth. The concierge and doorman staff are helpful and friendly. They always have suggestions for us whether it is for dry cleaning, how to get extra keys, what car service to use or where to eat. It is a clean, professional building that is appropriate for the price.

Just moved in. Great building with full amenities. Staff was very helpful and made moving in a breeze.

Rental process was a breeze! The staff is extremely helpful and professional. Happy to call Atlas my home.

EDIT: As a quick update, the building appears to have reversed their policy of not allowing laundry drop-offs. This is very helpful. In general, the experience subsequently has been very positive. This management team at this place is obnoxious. Generally, I like the doormen and the apartments are decent. The gym is small but ok. The neighborhood kind of sucks (the nearest decent grocery store is at least a half mile away) but that's pretty common knowledge and the rent is decent as a result. But there are some real issues with the guys who run this place: 1. They recently instituted a policy of not accepting laundry drop offs from anyone but their preferred laundromat. Why am I paying for a doorman then? This really makes no sense. What's next, they only accept package deliveries from Walmart, not Amazon? 2. They advertise a bike room but don't really have one. Instead the bikes are stored in a parking garage next door. My bike was stolen, and when I tried to work with management to determine how to recover the cost from the garage, they blew me off. 3. They charge people to replace light bulbs, smoke detector batteries (and who knows what else). This is pretty unusual for a New York "luxury" rental and representative of their constant nickel and diming.

I want to be clear that the door staff and the maintenance staff are tops but the jerks in the management office lazy, nasty, unprofessional and unhelpful.

Although we just visited the building...we want to live here. For the most part, the tenants are young and attractive. What more can we say? The roof is really nice.