All 315 tenant reviews.

“Unit TA Pros: Clean, laundry in building, kind neighbors, no sound from other apartments. Cons: One of the 2 building elevators was broken for months. Have an Ant infestation every time the weather changes had to deal with it myself management was no help. Maintenance is scheduled for weeks out. Advice to landlord: Become more on top of Maintenance requests”

“Pros: Quiet neighbors so far Cons: Repairs take weeks”

“Pros: The location is perfect near several bus lines and the L train. The neighbors are friendly and the entry level and elevators are well maintained. Cons: The only minor cons are the water heat, which mostly is hot but sometimes randomly won’t heat up. Smoking is also not prohibited in apartments so the neighbors smoke smell may get in your apartment. Additionally, if maintenance must happen in your apartment, sometimes they aren’t reliable/ easy to get a hold of.”

“Pros: Great community, not too much noise and good value Cons: Slow maintenance responses, security reduced in the past couple of years”

“Pros: You get a lot of amenities that are consistent. Cons: The lighting in shared areas Advice to landlord: Get softer lighting”

“Pros: stuytown is organized and has a lot of systems in place so whenever we had an issue it was handled promptly Cons: because of all the systems, sometimes our requests would get lost in the rules of it all”

“Pros: Efficient responses to maintenance usually. Clean, spacious, well-located Cons: Not much to complain about, heat is way too hot in the winter and you can hear a lot of noise from upstairs depending on your neighbors”

“Pros: Great value, amazing views, good maintenance Cons: Thin walls so you can hear neighbors”

“Pros: Relatively clean and well-kept. Convenient location Cons: Street nice is somewhat annoying. Heat is inconsistent”

“Pros: I enjoyed living in StuyTown and this building is right on the border of the east village so it's the best of both worlds. Everything works pretty smoothly. Extremely good value apartment and very spacious. I love the Oval. Cons: Sometimes we had elevator problems and there were a few months where one elevator was down. At some point packages stopped consistently coming up to our doors which was pretty annoying. Occasionally maintenance requests take a while to be fulfilled unless you call”

“Pros: Safe community, maintenance is quick Cons: heaters can be very hot depending on what floor you're on”

“Pros: The building management and staff on the property are very helpful and responsive. Cons: They like to upcharge for small things, like unlocking your apartment if you get locked out, and the halls can be dirty.”

“Unit MF Pros: Safe, clean, maintenance is helpful. They also clean common spaces often Cons: You can’t control the heat and it’s not on in the mornings when it’s cold.”

“Unit 7A Pros: Safe and clean Cons: Dishwasher was broken for 3 months and no one would come fix it Advice to landlord: Get better admin to schedule management apts”

“Pros: The building is well taken care of. I've NEVER seen a rodent or roach in all my 5 years of living there. I feel very safe living here as a single female. Cons: I don't love that we can't control the heat. Sometimes it gets super chilly and there's nothing you can do about it. The walls are VERY thin.”

“Unit MB Pros: Good location, laundry in building, porters clear garbage quickly, safe community Cons: Management did not quickly or efficiently respond to our complaints about the lack of heat in the winter and our apartment was freezing all winter long Had an ant problem and their methods did not work to fix it until we called 311 and then they finally sent someon Advice to landlord: Hire more maintenance staff”

“Pros: Included utilities with rent Cons: Shower pipes will clog often”

“Pros: Responsive management, clean Cons: Takes a while to schedule maintenance”

“Pros: Part of the stuytown community. Good security and management, no bugs/pests, AC provided, large rooms. Cons: Walls are a bit thin.”

“Pros: Stuytown services always took care of any problems in a timely manner, maintenance requests went through their online portal and we never had any pest problems, neighbor problems, utility problems for the 3 years while we were there. Cons: A bit expensive but good for any student in the lower manhattan area”

“Pros: Large bedrooms, safe and secure mail collection system, great laundry room, quick and functional elevators, good intercom system, safe Cons: No roof or outdoor space access, rent is unfathomably high considering the buildings history. Stuytown being acquired by BlackRock was the worst thing that could have happened to it. Advice to landlord: Lower the rent! These are historically safe apartments for veterans and the working class!”

“Pros: Great amenities, feel taken care of with a constant presence of porters and Stuytown employees. Building is clean and quiet. Cons: Had a small issue with cockroaches - not an infestation, but we usually see about 1 per month. Stuytown provided an exterminator that was difficult to work with and refused to look for entry points (kept insisting "they come through the drains" even though our drains are only open when in use.”

“Unit 11B Pros: Clean, AC, View Cons: Elevators are slow”

“Unit mg Pros: Amazing maintenance team, intuitive tenant portals and surprisingly communicative corporate landlords Cons: Water pressure was low, drains slow”

“Unit 8G Pros: - Clean and well maintained (both the building and the wider living community) - Elevator in building - Access to nature, lawns, outdoor recreation areas, etc. - Beautiful view of the East River - Rent stabilized Cons: - FDR Highway noise - Elevators frequently out of order - Flex wall = little to no light in common spaces”

“Unit MF Pros: Responsive management, well cleaned common spaces Cons: The scaffolding really made the experience much worse, and we were not given notice that there would be scaffolding going up. Advice to landlord: Notify tenants of scaffolding plans before leases are signed.”

“Pros: good management, good community, clean, safe Cons: sound insulation might not be the best but still okay!”

“Unit 3A Pros: -Elevator Building -Easy to Use Portal for Maintenance and Rent -Great Surrounding Community (Stuytown basically has its own park) -No roaches, only seen a couple small bugs and have lived here for 4 years -Spacious rooms -Dishwasher -Laundry in Building -Can easily call to follow-up on maintenance requests -Rent Stabilized -Large closets Cons: -Sometimes you have to follow-up on maintenance requests a few times (esp if submitted on the portal) -no closets in the two smaller bedrooms (definitely none in flex bedrooms)”

“Pros: Quiet if back-facing. Responsive management. Safe. Clean. Cons: Loud if front-facing. Trash chutes on the floors are very annoying. Only usable trash chute is on ground level.”

“Pros: this building is the one they show tours in so generally pretty nice outdoor park space and community Cons: elevator out of commission for multiple weeks on end paper thin walls, can hear upstairs neighbors very easily”

“Pros: No roach or rat problems, big apartment, very good experience Cons: Little loud, management takes some time to respond to administrative requests”

“Pros: the building is warm, maybe too warm but you have AC. the apartments are well fitted and stylish and things are pretty well kept. Cons: they take a long time to respond to routine maintenance but are fast when its urgent.”

“Pros: Quiet, love the Stuytown area, good blend of family and young people. Cons: Buildings are older, maintenance can be slow sometimes, and very dependent on your building”

“Pros: Like how you can feel safe walking anywhere in the perimeter, almost feels like a dorm, more space for it being in NY close to east village Cons: Seems pretty cheap inside the building, the floors have this gloss w hair strands pasted down, dogs will leave poop outside apartments, elevator will be shut down for maintenance”

“Pros: stuytown is a great place to be where every apartment is thought out well for your NEEDS (not necessarily your wants) Cons: had an issue with maintenance that was pretty severe and felt like i had a seperate full time job trying to resolve the issues”

“Pros: Well run place Cons: Heat can get hot in the winter Advice to landlord: Fix the heat”

“Unit 9D Pros: Relatively affordable at the time Spacious flex unit Updated appliances Pet friendly Nice common outdoor spaces Cons: Slow response for maintenance tickets No community in the building Regular water / plumbing issues Multiple packages stolen from in front of door Extreme annual rent hikes, too expensive for what it is worth Advice to landlord: Bring prices down, develop a better ticket management system, improve package security and building security”

“Unit 10a Pros: Great community, spacious apartment, great maintenance team Cons: Thin walls, occasional roaches”

“Unit 4D Pros: Never have to worry about pests or dirtiness. Also have never had my packages stolen. Cons: The building didn't respond very promptly to my roommate's complaints about her heat turning off while it was still a bit chilly out.”

“Pros: great view, love the surrounding stuytown property and community, close to trader joes/whole foods/target Cons: pests, cigarette smell, highway dust, heat is too strong in winter, no light in living room, small bathroom prone to mold, bit of a walk to the subway”

“Unit 6E Pros: Building kept clean, laundry in building and great access to greenspace, safe and quiet if your apt is interior to the building (facing away from 14th and 1st ave) Cons: Did occasionally have breakdowns - e.g., pipe burst that took out laundry for 2 months (though did compensate on rent etc)”

“Unit 2F Pros: - Great sense of community! - Big apartments for price! - amazing green space access Cons: - Sometimes takes a while for management to come to fix minor things because they prioritize bigger issues. - Lots of over turn with neighbors Advice to landlord: Keep carpets cleaner in hallways.”

“Pros: The building was clean, neighbors were generally quiet. Even when the nearest neighbor had parties, occasionally, my roommate and I couldn't really hear things. It's great that Stuytown has a private green area, esp. during spring / summer. Good amount of light, especially given the kind of low floor I was on and the relatively small size of the windows. Cons: Cold! My room was on a corner. During the winter it was cold enough to mean I'd have to wear fingerless gloves inside on the days I worked from home to type. I can't really explain the specifics of why, but I think due to the age of the wiring I couldn't use a space heater. Tripped the breaker. Advice to landlord: Fix the heat!”

“Unit 2F Pros: Building is old but well maintained, although service requests via email and phone can take a while sometimes to get an appointment, they are far better than average and very responsive with most fixes at no cost (e.g. broken curtains). Heating is good, no messing around in terms of not being on at the right times. Good property team - in terms of garbage and recycling and keeping shared spaces clean. Well maintained and clean and safe and pretty community area, with coffee shop/little bar. Security keeps things very safe. Cons: Nothing major - maybe if maintenance requests could have quicker appointments but no problems over the year here. Advice to landlord: None”

“Unit MD Pros: good location, good apartment Cons: walls can be thin”

“Pros: Clean, lots of laundry Cons: Heat is way too hot. You can hear everything going on in every apartment.”

“Unit 3G Pros: Quiet, spacious, well managed, always clean Cons: No food places in the area. Wait times for repairs can be long.”

“Unit 10f Pros: Safe, comfortable and afforable Cons: the heat is why too hot in the winter Advice to landlord: turn down the heat”

“Pros: Super/handyman does the job well and its generally well-maintained. Cons: Package theft is an issue. Security does very little. Floors/ceilings are thin, doors slamming -- noise can be an issue if you have inconsiderate neighbors. The last couple of years there's been more rodent sightings in the garbage area. Neighbors are not good about garbage disposal.”

“Unit 2F Pros: Good bang for your buck in terms of space, fully equipped kitchen with relatively up to date appliances. Quiet neighborhood with minimal street noise. Feels extremely safe. Cons: There were some minor issues with roaches that were resolved with the help of building management. Major issues with flooding of an upstairs apartment that impacted the units bathroom for several months.”

“Pros: Great amenities, convenient access to subway Cons: Didnt like property management”

“Pros: Good price for good location Cons: Living on first floor was weird since a lot of people can see through your windows”

“Pros: It is really cozy place to live in. Water/heat/electricity included. Junior 3 bedroom is perfect for sharing with roommates Cons: You wouldn't get heat early winter. You have to indure for like 3 weeks until the heat is provided Advice to landlord: Overall is nice”

“Pros: Large rooms Laundry downstairs Citibike and crosstown bus across the street Cons: A bit far from subway”

“Pros: This building was secure, largely clean, pretty spacious, and we were kept very informed of work happening Cons: The trash chutes are strangely small, the walls are very thin, if you get locked out the time to getting let in varies widely and resident services is often either unresponsive or just unhelpful”

“Pros: responsive management, fairly clean, no pests Cons: Elevators are always under maintenance.”

“Pros: its a nice building -good people, just old Cons: the legal team at stuytown is a joke. many people taking advantage of others in rent stabilized units illegally renting rooms for much higher than the true cost and stuytown wont help Advice to landlord: kick those people out”

“Unit 6A Pros: - well maintained - very responsive to issues - nice property and grounds Cons: - major cockroach issues which went on for months despite 10+ exterminator visits Advice to landlord: Do a better job pre-emptively inspecting and mitigating potential pest issues”

“Pros: Responsive management Public safety is helpful Green spaces well maintained Cons: Walls are very thin Heat in the winter can get too hot as it’s maintained by the building”

“Unit 9C Pros: Repair system are automatic and easy online. Safe neighborhood. Cons: The buildings are old so old AC old heating.”

“Unit 1D Pros: First apartment in NYC, I liked how utilities was factored into rent. I only had to pay for AC and wifi. Overall, the building was clean and packages were delivered directly to our door which was nice. Key card system for the building too was nice. Never had any issues with mice or cockroaches. Cons: Maintenance was sometimes difficult. I think if you were within your first 30 days of moving-in they came to help you ASAP but after 30 days there was a long line. Luckily, we never had any issues other than when we first moved in. Advice to landlord: Please fix maintenance”

“Pros: Building was well maintained and management was responsive. Safe area. Cons: A little far from the subway, a lot of older neighbors who would get upset at noise. Laundry is not a good experience at all, it’s located in the basement so it’s very hot and some neighbors are very inconsiderate (will steal the machine from you).”

“Pros: Building was well kept Cons: Laundry room could get dirty”

“Pros: - laundry in building - lots of nearby parks and stuff - east village has great nightlife Cons: - at some point the water pressure got really intense for the shower - rent too expensive”

“Unit 11C Pros: Amazing location Well maintained neighborhood Great apartment layout and size Cons: Maintenance is sooo slow to respond to issues - our shower is constantly clogged and it takes forever to get someone up to snake it The heat in our apartment in the winter is unbearable. I genuinely overheated in the middle of January because my ac unit gave out. The trash shoot is laughably small. You cannot throw full size bag out so make sure you take out the trash when it’s half full”

“Pros: Heat was never an issue, our apt in particular never had an issue with pests but a friend's apt did so it is very location dependent. Quiet, never had problems with neighbors. Easy to dispose of trash. All utilities except wifi are included. Cons: Carpets in hallway seem old and dirty, our apt in particular was also not renovated recently so not the best but not that bad. Just annoying to take down recycling to ground level so we always had a little pile in the apartment.”

“Unit ME Pros: Everything is nice Cons: Interiors are a little out of date”

“Pros: Elevator building, clean, nice neighbors, responsive maintenance. Cons: Laundry card dispenser not working.”

“Pros: It's clean and the area is safe Cons: The walls and the floors are thin so you can basically hear slightly loud noises clearly over the wall”

“Pros: convenient location and neighborhood Cons: walls are relatively thin”

“Unit 2F Pros: Great community that’s rent stabilized with plenty of shared outdoor space. Really enjoyed living there for 3 years and had no problems with Stuytown. Maintenance overall was pretty responsive, with a couple minor delays for things that weren’t a big deal - anything that we needed help with immediately they addressed right away. Cons: We had a 4 bedroom that had a small living space and small kitchen. We new what we were getting into, so really on us, but definitely be conscious of the layout of your apartment. Advice to landlord: None”

“Unit 7H Pros: The apartments in Stuytown are huge compared to the average New York City apartment - not only is there a lot of space, but there is ample storage via closets (in a true 2 bedroom we have 3 hall closets plus one bedroom closet, all sizeable along with a lot of storage space in the cabinets and pantry). AC is a fixed cost which is helpful in both the summer and the winter - in the summer it can be run without fear of a high ConEd bill, and in the winter it's helpful to offseat the steam heat. Stuytown is an urban oasis in the middle of Manhattan and this unit is far enough away from the street to avoid noise but close enough to avoid a 15-20 minute walk to the subway Cons: This particular building seems to have a disproportionate amount of issues with ConEd. At least 1-2 times per month we receive notice - often last minute - that we will not have hot water or heat for 12-24 hours due to ConEd repairs. A lot of Stuytown residents have lived here for years and are locked into hundred dollar rent controlled rates. There's a outspoken community of older original residents who are outwardly unhappy with the decision to sell Stuytown to Blackstone, and they're equally unimpressed and outspoken about changes in policy and programming designed to make the apartments appeal to a younger client base - concerts on the Oval, allowing dogs.”

“Pros: i like the spacious layout, noise control within building, thicc walls, and access to east river. Cons: i dislike the noise from outside by con ed some nights, the inconsistent heating controlled by the building, and the lack of ceiling lights.”

“Unit 6D Pros: Clean building and stuytown does a nice job of making sure you’re taken care of and apartment needs are met. Quiet buildings Cons: Small garbage shaft which can get smelly in the hallway”

“Unit ME Pros: Community feel, in building laundry, green space, pet friendly, kid friendly, quiet Cons: Paint color isn't the best Advice to landlord: None”

“Pros: responsive management, online portal Cons: loud neighbors through bathroom pipe”

“Unit 12A Pros: Good location, trash chutes, small problems get addressed relatively quickly Cons: Loud if you face 1st Ave. Sometimes messy lobby from packages but no issues getting them stolen”

“Unit 1G Pros: I loved the view from my bedroom over the water, and all of our bedrooms had very nice windows. It was extremely easy to schedule maintenance and elevators always worked. Everything but AC was included in utilities, which is so nice, and even then AC was a flat rate. I had no issues with packages being stolen, and security was very nice and helpful. Stuytown has a sweet street market twice a year and offers many community events where you collect in the little park to watch movies and stuff which is really nice. It is always so clean and I never saw a roach or rat in my three years. Cons: A bit of a walk from the L train, but not bad and such a safe area to walk through once you get off the train. We did get ants when we left food out this past summer, but I think all of New York did. The Stuytown gym is super expensive. Also, the prices did go up in the apartments around mine, although rent is stabilized which is super nice. Advice to landlord: Stop raising the rent and have a lottery again. It is sad and frustrating to watch the community change and become inaccessible.”

“Pros: Nice community, big bedrooms Cons: Walls are extremely thin, loud neighbors. Management and maintenance are not as reliable anymore. Did not help me when a neighbor threatened me and usually wait about a month for maintenance issues Advice to landlord: Stop cutting costs”

“Unit 2e Pros: seems like a community with lots of young familie Cons: not good area day or night, not the safest”

“Unit 5E Pros: The community and the landscaping are the absolute best. It feels like a gated community inside the city. Great for small “new” families. Lots of activities for parents & kids. Cons: The rent is so expensive and all the old people don’t pay what the younger generations are paying due to rent controlled apartment. No incentives to continue living there. They just keep raising rent even if you’re there for 2 or 10 years. Lots of the buildings are old and need constant repair Advice to landlord: Make rent prices more affordable for the younger generation”

“Pros: Great amenities and nice value Cons: Very slow response for maintenance Advice to landlord: Faster responses”

“Pros: Very responsive to maintenance, clean units Cons: Unappealing building. Gets pretty hot during winter months”

“Pros: Its a safe area Cons: Scaffolding all year long Advice to landlord: Maintenance”

“Pros: Great neighborhood and decent sized apartments Cons: Deal with large management company”

“Unit 5C Pros: Utilities included is a dream Cons: Floors slanted and uneven because it’s an old building”

“Unit 10G Pros: Laundry in building, nice neighbors, building is kept clean, ease of trash/recycling Cons: insane construction 9-5 pm M-F shakes apartment/ impossible to work from home, all amenities closed for construction for YEARS (pickleball, outdoor gym, dog park), unresponsiveness of management, impossible to reach resident services Advice to landlord: Listen to your tenants or decrease rent to keep people”

“Pros: Stuytown resident services is so great Cons: Apartments need an upgrade but still great”

“Pros: very responsive management, clean, feels very safe Cons: sometimes it gets too hot in the winter”

“Pros: -clean friendly community Cons: -far from subway”

“Pros: Lived in building 315 for the last 3 years. Literally zero complaints other than the outside noise from FDR. Otherwise i've seen zero rats while I lived here and the occasional roach in the laundry room. My unit was very well maintained and if something was wrong stuytown is very quick to respond. Packages were never stolen and building staff were always friendly. Cons: Constant noise from FDR which is all day and all night of cars, sirens and motorcycles. Could never open windows and had a hard time adjusting to the noise all night. Occasional crazy neighbors but nothing that bothered me personally.”

“Pros: friendly, quiet neighbors and well managed building Cons: maintenance took forever to respond to requests unless you expressed it was very urgent”

“Pros: Safe neighborhood, good building with utilities included Cons: Management often took a lot time to answer maintenance requests and proved to be challenging at times”

“Pros: Management quick to respond to maintenance requests, laundry in building, great location within StuyTown, neighbors are friendly & quiet for the most part Cons: Walls within the apartment & between apartments are thin, no control over the heat & they crank it up in the winter so it’s sweltering inside”

“Unit MH Pros: So many wonderful amenities in Stuytown, everything is close by and this building is far enough from 14th st that you don’t hear the bustle of the city. Nice neighbors, lots of cats and dogs. Cons: Had mouse and cockroach issues in the kitchen area. Management handled the mice but the roaches persisted.”

“Pros: Laundry in building, fast management response rate, quiet location in Manhattan. Cons: Chronic bathtub drainage issues, so we had to call maintenance to fix it often.”

“Pros: Green space outside! Cons: Junior 2 bedrooms do not have a window in living room. Designed for roommates vs. families. Advice to landlord: Windows for light in living rooms.”

“Pros: Management was very responsive and quick with any repairs/issues, great laundry room, water/electricity included, amazing outdoor green space Cons: Definitely expensive for the space, noise levels were sometimes high depending on your neighbor”

“Pros: Spacious rooms, clean building, Cons: Bad lighting, kitchens are a bit small”

“Unit 11G Pros: Lovely green space around the buildings. Quick responses from Stuy and leasing office / resident services building available to help. Nice large rooms. Cons: Centrally controlled heating that is usually too hot or too cold. Opening windows when it’s too cold or turning on the AC does the trick though.”

“Pros: - proximity to the oval means you have no dearth of outdoor space - super convenient maintenance Cons: - facade repairs in the last year - walls are pretty thin”

“Pros: Great location (target Trader Joe’s and good food places across the street) Quiet Lovely neighbors Well planned floor plan (kitchen is small but great counter and storage space) Cons: Heating could be inconsistent Maintenance would be quick about certain repairs but slow on others”

“Pros: Elevator, cleaners, stairwell Cons: A lot of units on every floor, can be noisy Advice to landlord: N/A”

“Unit 10G Pros: spacious units, responsive management (replaced our ac's and stove on a dime), great view over 14th st downtown, fast elevators, always kept lobby clean Cons: occasional pests (~3 roaches a year), heat got decently high in the winter, needed to run the AC often.”

“Pros: Clean, safe, always working Cons: Very expensive and will charge for AC”

“Pros: Mgmt responsiveness, utilities included, good upkeep Cons: Some loud dogs in the building”

“Pros: rent stabilized - good community. i dont have many complaints! Cons: walls are pretty thin Advice to landlord: maintenance should come sooner”

“Unit 6A Pros: The virtual doorman is great. I find the noise levels to be very manageable, and as young girls we must make a lot of noise but no one has ever said anything so i imagine no one is hearing us. I feel very safe in this community. Proximity to traders joes and the L is amazing. Cons: You can't control the heat and it works so well that i would be extremely hot in the winter months, which i guess is not a terrible problem to have. It is a lease violation to remove the shower head and put a filter on and this was really frustrating because i have extremely sensitive skin.”

“Pros: Very nice views, good heat/ water, clean building Cons: No major complaints.”

“Pros: Quiet and peaceful. I get lots of good light with a south- and east-facing windows. I know that some units don't get as much light. There's a good sized kitchen with full dishwasher. The halls and elevator are kept clean. Good trash management. I've never seen pests. Cons: When the shower drain was clogged, it took management months to send someone. I haven't encountered other issues (thankfully), but if there were more pressing concerns with the apartment, I would hope management would respond to them with a little more brevity.”

“Unit 1C Pros: No issues with pests. Quiet as long as you have quiet neighbors. Kitchens have dishwashers and ice makers, which are nice. Lovely community and neighbors. I generally feel very safe. Cons: Very thin walls and ceilings. There have been several building wide maintenance periods which have disrupted living. Hot water has been shut off a few times for repairs. No access to laundry in building for a month. Elevators have frequently been down. Advice to landlord: If there are going to issues accessing amenities, you should offer a rent rebate.”

“Pros: Have not had any issues with roaches etc. and maintenance problems are addressed pretty quickly. Cons: The rent has increased to a point where it’s no longer justifiable for what you get”

“Pros: clean, building was responsive to requests Cons: the walls are thin and it can be really noisy - my upstairs neighbor would pound on the floor when i was making a regular amount of noise. Advice to landlord: maybe enforce carpets?”

“Pros: in-building laundry is convenient and fairly priced Cons: -elevators always broken/slow -paper thin walls -parking”

“Pros: Well managed with good amenities Cons: Didn't respond to any of my requests to unclog the tub”

“Pros: No pest issues at all, responsive super and management, fast maintenance request processing. Cons: The heat during winter is blasting without control--unit can get really warm.”

“Unit 7D Pros: Nice & convenient location Cons: Terrible service - broken elevators - broken laundry r Advice to landlord: Do better”

“Pros: The building and community green space were well maintained Cons: On weekends sometimes there’d be yelling in the streets”

“Pros: Building management is responsive! Quiet building with easy access to downtown Cons: No windows in living room/common space”

“Unit 10E Pros: Solar panels, no con ed Cons: Packages get stolen weekly Advice to landlord: Actually monitor your doors”

“Pros: Very responsive management Cons: 1. Lack of sunlight in the common space in junior 2 beds apartments. The flex room blocks all the sunlight 2. Lack of ventilation for the restrooms”

“Pros: quiet, relaxing and great for families Cons: unfriendly staff and neighbors”

“Unit 9a Pros: Laundry in building, elevator, most neighbors have lived there for a decade+, access to green space in stuytown, right by the L/TJ’s/Target/East Village Cons: It is soooo loud if your unit faces 1st avenue (I was in an A unit). Even on the higher levels, 9-10 stories up. Constant sirens from the nearby fire station and hospital. And I believe 1st Avenue is an ambulance route for NYU. I wore earplugs all the time. Would have to go on mute on Zoom calls during work when I heard sirens because they’d drown out the call. Living in a constant state of alarm is stressful for your body and bad for your health. Also we got lucky with our neighbors but the walls are very thin so pray you have quiet upstairs neighbors.”

“Unit 203 Pros: - Nice community set up not available in other areas of Manhattan - has parks, play grounds and a cafe within community Cons: - thin walls - few grumpy old people who get offended by slightest of noise - very corporate in dealing with rental issues and pricing”

“Pros: Stuytown is mainly quiet, and offers a nice buffer from the surrounding neighborhoods. New washing machines were just installed in the build. Cons: So many buildings mean not a ton of natural light during the day, especially if your apartment’s windows have AC units. NYU students make lousy neighbors.”

“Pros: Stuytown is super quiet, a big community, the team is so quick to come and help for any issues. Cons: Sometimes water pressure wasn’t great Advice to landlord: None”

“Unit 7H Pros: The building was good condition, my unit was fantastic. At the original price of 4600 was a great deal in Manhattan, though now, at 6k, it's a much harder sell imo. Cons: Nothing, building was perfect to be honest.”

“Pros: Good apartment for three people Cons: The plumbing isn’t very good”

“Pros: Clean, well maintained Cons: A bit far from the L train”

“Pros: Nice courtyard Big laundry room Close to subway Cons: Small trash chutes Elevators do not work at times”

“Pros: loved the security and location Cons: a bit dirty and upkeep could be better Advice to landlord: better upkeep”

“Pros: Stuytown was responsive and took care of all maintance issues, very big bedrooms Cons: Had roaches in our bathroom Advice to landlord: Get rid of roaches in apartments and laundry room”

“Pros: Great place and very comfy Cons: Too expensive a lot of noise from pickle ball court”

“Pros: Great community!!! Amenities are awesome Cons: few issues but maintenance team responded quickly”

“Pros: This apartment has all new appliances, modern bathroom, and incredible storage, far more than any other apartment I've viewed in this price range. Residential services are quick to fix any issues we've had with plumbing. My favorite part is the Oval Lawn where you have your own courtyard! Cons: Walls are thin - if you have roommates, they can hear everything from the living room since the bedroom walls facing the hall is thin. If your upstairs neighbor has a dog, be prepared to hear their nails on the upstairs floor.”

“Pros: Management is amazing, they take care of everything needed within a week Cons: Location is the only downside”

“Unit 4E Pros: Quiet, clean, friendly and community oriented Cons: Heat is v v hot in winter but it’s New York so can’t really complain Our unit is too expensive so we’re leaving”

“Unit 6H Pros: Great area, not too expensive, very safe feeling, packages delivered to your door, utilities included one free year of Wi-Fi. Cons: THIN WALLS- neighbors were loud cuz they have 4 kids and fight a lot, made so much worse by thin walls. Plaster walls are also not great for hanging things up. Heat was way too hot in the winter Advice to landlord: Temperature control better”

“Pros: Great price for 2 bedroom in NYC, updated appliances and safe building. Cons: I'd heard the walls were thin before we moved in but didn't think much about it. Spent the last 6 months we lived there forced to listen to the people above us have sex because the walls and ceilings were so thin...”

“Pros: Spacious bedrooms, responsive maintenance and pest control, free wifi first year Cons: Ants, package delivery system isn’t great,”

“Pros: Responsive management, maintenance is quick Cons: Cockroaches and the hot water would turn off bc of construction very often”

“Pros: No pests So clean Cons: Resident services is impossible to get a hold of Appliances break frequently”

“Unit 10A Pros: Lots of families, felt safe Higher floors got lots of sun Pretty quiet (depending on who your neighbors are) Cons: Water would sometimes run brown randomly without notice Maintenance/inspection people would sometimes enter our apartment without notice or consent when we were not home (knew because we saw them on our pet camera) Sometime packages would get lost or delivered to wrong building because delivery people couldn’t navigate Stuytown with all buildings looking the same Advice to landlord: Don’t enter people apartments without letting them know or getting their consent first”

“Pros: reliable management, clean, centrally located Cons: can’t control heat, loud neighbors. hot water gets get shit down from coned several times a month”

“Pros: Very spacious living room Cons: Trash chute too small”

“Pros: The finishes were new nice and clean Cons: We didnt have hot water for about nine months and the space is teeny”

“Unit 8B Pros: Well maintained, haven’t had any bug issues ever, extremely well insulated so you never hear any neighbors except sometimes upstairs but never bad. Cons: Gets hot with the heat in winter, and we did have a problem with a leak in our bathroom that they took a long time to fix.”

“Pros: Clean (never seen a bug), safe, not too loud Cons: Air conditions are outdated, they need to convert to central air. Windows are small in master bedroom Advice to landlord: Install central air”

“Pros: very nice sized apartments, great neighbors, nice community culture Cons: no private outdoor space, shared laundry”

“Pros: Convenience - laundry machines, garbage chute, buzz in system Cons: Not much to report. Sometimes has some plumbing issues or con ed shuts down certain features. Advice to landlord: N/A”

“Pros: Everything. Location, building and community, amenities. Cons: It was perfect. I'm only moving out because I want lower rent. A couple times I woke up to loud traffic on 14th street, but otherwise it was everything I wanted.”

“Pros: Great building and location, large and well lit space. Cons: Plaster is old and uneven, unclear when walls were last restored. Difficult to settle issues with cable/wireless. Advice to landlord: Better lines of communication.”

“Pros: Living in stuytown was a breeze, if you insert $1 bills, it'll give you $10 in laundry credit Cons: There isn't too much contact with management - sometimes would take days for things to get fixed, laundry sometime had a wait”

“Pros: elevator, dishwasher, utilities all included, laundry room downstairs, easy package delivery to your door Cons: unresponsiveness from the property management team, tiny living room, rent going up”

“Pros: Many students, convenient laundry in building Cons: Walls are thin”

“Pros: Really safe, spacious apartment Cons: no windows in living room”

“Unit 2G Pros: spacious and clean Cons: water tends to clog up in the bathroom.”

“Pros: Maintenance is responsive. In the four years here have never had any major issues. Cons: Main & Terrace levels heavily smell of smoke”

“Unit 7D Pros: The utilities are included in rent. Rent is stabilized. Plenty of green space around the building. Cons: The laundry in building is a bit pricy. No control over the heat in your own apartment.”

“Pros: Great response from company about any issues. Cons: Apartment is pretty generic but that’s okay”

“Pros: Fast to respond, safe area, good place Cons: Trash shoot is very small, drain clogs every few months and they have to come fix, not a ton of outlets”

“Unit 7A Pros: Amazingly centrally located, right on the subway, quiet and very large apartment for NYC; rent controlled and reasonably priced. Had communal feeling and especially great for young families. Surrounded by a lot of green. Cons: Building rather unappealing from the outside, some neighbors are oddballs, water issues for a few hours every few months (though well communicated and handled) Advice to landlord: More responsiveness around winter tempartures issues and better long term handling of the water pressure issues”

“Pros: - very spacious for very cheap - quick response to issues (including roaches) - safe Cons: - older building - lack of control over heating”

“Pros: The building is very nice and management is responsible too Cons: No in-unit washer and dryer”

“Pros: Convenience Free utilities Cons: Size of apartment”

“Pros: Clean and well maintained complex within Manhattan. Great location. Well connected. Also great activities for kids. Cons: Walls does not isolate noise as much so sometime can hear neighbors. No too much but can happen”

“Pros: Huge bedrooms Managed well Cons: Far walk from subway In some units you can hear your neighbors cleary”

“Pros: Great management, public safety is fast to respond, they bring packages and food to your door, and there is a sense of community Cons: Can be loud sometimes because the walls are thin so you can hear neighbors”

“Pros: I liked how responsive management was Cons: Many neighbors have lived there for 20 years and feel like they can control what you do in your own apartment and the surrounding areas. No boundaries.”

“Pros: - Neighborhood is quite if you are not at the periphery - Green space - Close to union square Cons: - paper thin walls. You can hear your neighbors from all sides/upstairs - old AC units, bad heating management Advice to landlord: Properly insulate your building (climate and sound)”

“Pros: Spacious bedrooms and living areas with reasonable response times for maintenance requests. Also electricity is covered. Cons: Small kitchens and the heat is highly variable, frequently getting too hot.”

“Pros: Responsive management and quiet unit were nice. Cons: No screens on doors, bugs get in during the summer”

“Unit a Pros: location space water pressure Cons: noise weed smell from neighbors”

“Unit 10G Pros: Very active community and center park area that always has people around, makes it feel very homey Cons: Not many windows in the apartments - living room can feel dark”

“Unit 10f Pros: Nice people, cool park in the middle, not much noise at all. Cons: No gas for three months, and barely any compensation for that. Additionally, they gave us no info around how long we were exposed to a natural gas leak. Advice to landlord: Beam living is awful. No responses or straight answers ever”

“Pros: Easy, affordable, parks, big bed rooms Cons: Small living room, bad lighting, area (14th and1st) is convenient but just dirty”

“Unit 5D Pros: i absolutely love stuytown, it’s so clean and quiet. management is very fast to respond, it’s all done through their website. it’s so safe and really makes me feel at home in such a chaotic city. Cons: some units are more updated than others, and pricing is fairly expensive but we’ll worth it with how much space you get.”

“Unit Apt 6H Pros: Building well cared for. Management responsive to issues in a timely manner. Great amenities and community activities. Cons: In regard to noise, you are at the mercy of your neighbors. There's not much soundproofing between floors and walls, so if you have a noisy neighbor, you're out of luck. If noise doesn't bother you or you end up with quiet neighbors, it's great living here. Also, views can vary widely depending on which building/apt you are in. I face Northwest and the apartment is constantly dark. Not fun.”

“Pros: I enjoy living here because there is a big sense of community, the people are friendly and they always host events for residents. The grounds are well maintained and the buildings are LEED certified. Security are always walking the grounds and monitoring the area. Cons: Management is not always responsive. Little communication within their own staff. There have been multiple occasions when maintenance would enter the residence without prior warning for a bedbug check, or they would not come at all when requested for plumping service, etc. Additionally, the way rent is broken up on their portal to pay online is very confusing, especially with roommates paying separately. They have no in person accounting office, only leasing.”

“Pros: First place that's felt like a home to me since the house I grew up in. Cons: Takes them an eternity at times to repair things.”

“Pros: Neighbors, trash sorting Cons: One of the Elevators frequently acts up. Laundry room washers are always broken.”

“Pros: Stuytown management is very responsive to all our problems Cons: Found a couple cockroaches but that is typical of living in the city”

“Pros: Good price Close to subway station Cons: Thin walls and loud neighbors Laundry machines were not well maintained and never left my clothes smelling clean Management was largely nonresponsive and also charged us for arbitrary things on our security deposit”

“Pros: Large space for the cost Cons: Water pressure and pipes were an issue. Lots of clogs”

“Unit 10B Pros: Good value for location Big bedrooms Cons: PAPER THIN WALLS. If you can’t deal with noise, don’t live here. Management has predatory billing practices. They switched their billing system during our lease, which resulted in us unknowingly underpaying by about $20 a month (on a $5k a month apartment, split 3 ways). They then charged us a $50 late fee for each month, but never notified us at all that we were underpaying (which only happened because they changed their payment portal, and the portal did not update our rent amount correctly). At the end of our lease they snuck in a cool “you actually owe us hundreds of dollars”, and it became very clear that they had intentionally declined to notify us so that they could charge us the late fee. Horrific.”

“Pros: Lived here 4 years. Great management and amenities Cons: Next to FDR. VERY noisy”

“Unit 10F Pros: Great spot with everything I needed! Super convenient location right above east village. Only thing is the neighbors will hate you if you like to listen to music lol Cons: No particular cons”

“Pros: Very clean, good security Cons: Far from most shops, management isn’t always easy to reach”

“Pros: Elevators, clean lobby Cons: The heating is based on an outdated and faulty sensor system which means apartments either get no heat or too much. Most of the winter when it was freezing out there was zero heat. Another issue is packages get stolen a lot by people piggybacking into the lobby. Advice to landlord: Fix heating system”

“Pros: Good maintenance and modern furnishings Cons: Rooms could get really hot in winter Advice to landlord: Overall very solid!”

“Pros: everyone is very friendly Cons: the heat often is too hot or too cold”

“Unit 11G Pros: Clean, responsive maintenance and security and other resident services, huge bedrooms Cons: Across the street from the hospital so constant sirens from ambulances and police. One bathroom for three people and living rooms could be bigger or have more window access. Neighbors are pretty quiet but also "Karens" as there are a lot of old people. They also increase rent middle of year in addition to at resigning (they were deceptive with this). Advice to landlord: Soundproof windows and group young people in buildings together”

“Pros: clean, nice neighborhood, safe, homey Cons: small kitchen, small bathroom Advice to landlord: allow renovations without increasing rent”

“Pros: One of the building's exits leads to the city, the other leads to a park, so you get the best of both worlds! Cons: It's an expensive apartment without COVID deals.”

“Unit 7f Pros: fast maintnance, quiet building, good space Cons: kinda far walk from the subway but it's okay Advice to landlord: better control of the heating”

“Pros: Large space for Manhattan apt. Convenient to stores, subway, buses. Quick access to park like space - trees, grass, playgrounds. Very clean, well kept building and grounds. Safe area, private security as well. Buzzer system to admit visitors includes screen. Cons: Thin walls - can get a bit noisy. Can sometimes use a bit more heat. No individual thermostat. Also, air conditioners fit in lower part of window, blocking some of the view. Advice to landlord: Put ramps on all steps leading to street.”

“Pros: Stuytown is a very nice, safe, and clean area. Cons: There’s a lot of events that cause more foot traffic then necessary. Advice to landlord: Keep up everything as is”

“Pros: Managed apartment living Cons: Concerns sometimes not addressed in timely fashion Advice to landlord: Continue to focus on personalizing living experience for tenants”

“Unit 3E Pros: Elevator and AMPLE laundry in building. Cons: The trash chute on each floor is way too small (I know I know minor issues). The hot water was "fixed" about once a month leaving one day out of every month with no hot water. Walls are pretty thin... Advice to landlord: For the price, it was worth it!”

“Pros: Low rent for a decent amount of space. Large bedrooms. Free wifi/ utilities for the first year. Cons: Drains constantly clogging. Odd neighbors. Very much so a "college campus" feel in stuy town. Living room is a decent amount of space but feels more like a hallway than a living room.”

“Pros: Quiet, laundry in building, generally clean Cons: building has a roach problem Advice to landlord: Not much to add”

“Pros: Utilities included only need to pay AC rental. Nice view of river if east facing apt. In building washer dryers are usually at least two free Cons: A bit far from train station. Old building and small hallway. Had a cockroach issue after they did mandatory new gas pipe installment”

“Pros: - Clean, well maintained, a few things broke in 4 years and were fixed relatively quickly - nice park-like feel, green views, mix of tenants - reasonable rents, lots of space for the spend - concierge services made life a bit easier; not the same as a doorman, but nice to have a place to drop keys off, order cleaning services and pet sitting etc. - quiet hours seemed well enforced Cons: - walls were thin - didn’t affect me with immediate neighbors, but upstairs neighbors - i could hear some of their conversations, and even though I think they weren’t being loud, it felt like they were just in the room next to mine Advice to landlord: - invest in some sound proofing/enforce the carpeting rule”

“Pros: The building is newly renovated and the neighborhood is very peaceful and nice. Cons: Some apts on the lower level may not have the best lightning.”

“Pros: utilities were all included, great neighborhood to walk around, community had very nice amenities with cafes and public spaces and sports Cons: thin walls - can hear noise from neighbors, had people over for a party and received multiple noise complaints Advice to landlord: reduce noise, for all flex walls make sure they are floor to ceiling”

“Pros: Flat air conditioning fee Spacious room Well-thought out drawers in kitchen Access to lots of amenities like laundry downstairs Cons: No complaints here, just got expensive after covid”

“Pros: It was always well maintained by staff, cleaning the lobby/elevators, trash/recycling, etc. The lawns and common area were well maintained and amenities were a nice perk such as the outdoor gym, courts, park, etc. Cons: Not many complaints other than a few stolen packages, thankfully nothing expensive Advice to landlord: Keep going with efforts to make the community more green/encourage proper recycling/energy use. Great place to live with families.”

“Unit 2B Pros: Management is really responsive and efficient. Community is great and Stuy Town facilities are very well maintained Utilities taken care of and payment is really easy. Overall, best managed building I’ve seen Cons: No real way to fix it, but living room space is really small in flex 3 bedroom apartments, with no lighting Some units in the building are older and not recently renovated. Ours was renovated recently but some finishes are still older”

“Pros: The eastern facing units in this building have the most incredible view of the East River. The building has great access to the M23 and M9 bus stops. Cons: 8-10 minute walk to the Subway. Advice to landlord: We have not had any issues with the building. When my air conditioner broke, they made an appointment right away to replace it.”

“Unit 4C Pros: Well kept, quick repairs, great location Cons: Very bad response and discipline for inconsiderate neighbors. Called for help with public safety to ask neighbor to turn down music that was blasted every night between 12Am to 6Am. Issue was never resolved and sometimes officers belittled the issue. Advice to landlord: There should be repercussions towards tenants who violate noise levels constantly.”

“Unit MH Pros: quiet neighbors, very convenient to target & Trader Joe’s Cons: concrete walls made it tough to decorate , only major subways near by is the L Advice to landlord: N/A”

“Pros: - Cheaper side and expansive - Nicely maintained - Large closets Cons: - Loud at times - Maintenance has started to take a long time to respond Advice to landlord: Get maintenance back on timing”

“Pros: well managed, community Cons: no ceiling lights, thin walls, price”

“Pros: Laundry in building. When maintenance staff is available they are very helpful. Had some issues with our shower and sink drain. Cons: Can get unlucky with neighbors. A lot of young college kids live here and they can be loud during the school year. Advice to landlord: Enforce quite hours during the week?”

“Pros: No rats, easy to ask for maintenance requests Cons: Small trash chute , most living rooms have no window”

“Pros: Nice area to live. Maintenance team very responsive. Cons: Leasing office employees are extremely incompetent. Not bright or informed people. Advice to landlord: Get a new asset manager or new leasing team.”

“Pros: Nice amenities and security Cons: Street can be scary at night, lot of robbery”

“Pros: Very clean. I have never seen a bug or rodent in the building, even on the ground levels (I live on the 9th floor). Very safe area. Big windows. Cons: The buildings are old and you can't control the heat. My common area didn't have a window, which was a little dreary. Otherwise, it's amazing. Advice to landlord: No words of advice other than to please lower the rent so that I don't have to leave.”

“Pros: Well managed building Cons: Better control of heat”

“Pros: Managed by Stuytown, and they are really good "landlords". The whole community is very safe and walkable and have multiple events throughout the year. Cons: - Right next to Con Edison plant - Living room is always dark (so we had to add artificial lights) Advice to landlord: More artificial light installments in the building :)”

“Pros: Very good management Cons: Heat was too hot Advice to landlord: Check the heat in the top level appartements (top level)”

“Pros: Spacious and clean Cons: 12 min walk to L”

“Unit 3H Pros: garbage chute on every floor, trash taken out multiple times a day Cons: my apartment is next to the stairwell and it is LOUD. neighbors like to invite people over who congregate in the hall and sounds carries”

“Pros: Great location, spacious when compared to other Manhattan apartments (esp. prewar). Where community and amenities (basketball court, big green courtyard, gym, playground, etc). Cons: Good amount of maintenance for water lines, heat, etc. But they time it when most people would be out. Not a lot of bad things to say here”

“Pros: very spacious, good value, nice neighbors, and greenery is beautiful, low rent increases given rent stabilization Cons: parking sucks if you have a car, maintenance is okay (slow and you have to chase them to get work done at your apartment) Advice to landlord: fix maintenance and your golden”

“Pros: Good updated appliances, no signs of pests Cons: Can hear neighbors at times and cell phone service was not great”

“Pros: Amazing location. Clean building. Convenient to MTA and grocery shopping Cons: Complaints were submitted by most people in the building regarding a neighbor- unfortunately management didn’t do much other than send security to “check things out.” This led to the decision to not renew my lease as I was the lucky one to live next door Advice to landlord: Listen to and actually do something when neighbors have to consistently call security over barbaric neighbors”

“Pros: Laundry in building, nice area, Cons: Paint over all the problems, not extremely responsive to maintance requests but it will get done”

“Pros: Safe, good for roommates, worth the noney Cons: Heat was not controllable by tenants so it got very hot in the winter Advice to landlord: No advice, great job”

“Pros: responsive management to anything but smoking complaints Cons: you cannot go outside your apartment without smelling the strong stench of cigars and weed and you will often get the smell inside your own apartment as well. nothing in the rental agreement stops your neighbors from doing so Advice to landlord: please ban smoking.”

“Pros: Clean and well maintained Cons: Loud right next to highway and highway exits”

“Pros: The building was clean, quiet and has everything you need for day-to-day convenience. Cons: It's a bit far from public transportation, but that's to be expected and the pros outweigh the cons for sure. Advice to landlord: Nothing to advise.”

“Pros: The community feel is the best, isolated from street noise as well Cons: Walls are paper thin both horizontally and vertically, heating can be too warm”

“Unit MG Pros: NO PESTS!!! I have never seen a single bug in my apartment. Cons: Hard to get management to come fix things Advice to landlord: Make it easier to get things fixed in apartments”

“Unit 3G Pros: Elevator and laundry in building, across the street from target and trader joes Cons: Street noise can get a bit loud if your apartment faces 14th Advice to landlord: Add a virtual doorman system like butterflymx”

“Pros: Great size/spacious Location was great Community vibes Cons: Water pressure was not ever fixable More family oriented in certain buildings so we got a lot of noise complaints 14th st can be a little dodgy”

“Pros: Clean, decent location, and great deal. Cons: Kitchen layout is a bit weird.”

“Pros: Quiet, great location, laundry in the building Cons: Laundry machines broke frequently”

“Pros: Got a great Covid deal Cons: Thin Walls and no regulated heat”

“Pros: Well maintained, quiet, AC units provided Cons: Can’t control heat (WAY too hot), slow to respond to maintenance requests, they charge for a lot of things Advice to landlord: First lockout should be free, please less heat!!!”

“Pros: Lived in a 2 bedroom flexed into 3 and you couldn't even tell there was a fake wall. The lobby was nothing special but everything was clean and updated. A wonderful neighborhood to live in! Cons: Maintenance slow to respond. If you get locked out there is a $50 fee. Depending on where you live, long walk to the L train. Expensive unless doing the flec option Advice to landlord: None”

“Unit 10c Pros: 24 seven security, responsiveness to service request are pretty good for what I assume is typical for a NYC landlord, problems fixed relatively quickly, lots of free amenities, for the first 12 months I did hear much of any bleed through the walls, lots of free activities in the summer LOTS, neighbors are really nice and helpful. If you feel like interacting with them we’re getting to know them. But you can totally never talk to them and it be OK to, Cons: This specific building is pretty deep into StuyTown so there is a bit of a walk but honestly it’s only a slight inconvenience and it’s just me looking for a con to list, there are a lot of amenities that need to be paid for two, trash shoots are annoyingly small so don’t get a big trashcan, Advice to landlord: Don’t get a big trashcan. The trash shoots are really small. Like most buildings in New York there’s centralized heating so it’s going to get really hot in the winter sometimes. Use that AC, (yah I know it’s bad for the planet) otherwise you’re gonna roast. If you need to insulate the pipes so they give off less heat or wrap them in some sort of rope like I did and as a bonus it looks cute as a decoration. Also get some fans and since there’s no lights in the ceiling don’t be shy with those lamps.”

“Pros: Clean, responsive, friendly neighbors Cons: Drain has trouble draining, thin walls Advice to landlord: Have open text line 24/7”

“Pros: This building is really quiet & management has been great. Cons: Sometimes they don’t turn on the heat.”

“Pros: Location, management, safety Cons: Not near many subways”

“Pros: Family focused neighborhood. What you're really paying for is the location. Having an enclosed area for children to play and feel safe. A lot of amenities available for its tenants. Stores, restaurants, and bars steps away from your apartment. Relaxing and safe environment. Cons: Way too many students. For the amount of money you are paying for these apartments, it is far too common to reside next to loud and disturbing neighbors. I've lived here for over 16 years because of rent stabilization, but it is slowly becoming worse and worse with the intake of a younger crowd. The buildings are prone to pests. We didn't have a bad experience at all when it came to pests, but if you are unlucky and reside next to a "not so great" neighbor, that can turn around very quickly. Advice to landlord: Keep up the great work. You guys have always been responsive.”

“Pros: Bigger than anything you’ll get elsewhere for the money and the park like atmosphere is amazing. Renovations make the apartments very livable. Cons: So loud at times. Music in the park sucks when you’re trying to focus and the walls and ceilings provide almost no noise insulation. Advice to landlord: Fix the insulation issues and consider the people who live near the fountain when staging movies or concerts.”

“Pros: I think the actual apartment was great, and very spacious. It was clean, and whenever I had an issue they were very responsive. Cons: The reason I wouldn’t return is because the neighborhood was a bit too quiet for my liking.”

“Unit 8c Pros: Stuytown admin is very responsive, spacious apartments, good facilities Cons: Laundry is expensive Advice to landlord: Less expensive laundry”

“Pros: Nice new finishings on some units including the one we were in. No separate utilities bill as all were at a flat fee. Elevator and laundry both in building. Cons: A little bit too far from L train station although now they have a new stop closer to this building so that solves that. A bit too steep pricing. Advice to landlord: Make it more affordable please”

“Unit 10H Pros: Stuyvesant Town offers large apartments in a suburban oasis in Manhattan. Cons: Stuyvesant Town is a great place to live, but I want to move whenever I deal with property management. From essential to complicated apartment repairs, they will make you want to pull out your hair. I regularly lose hot water in my apartment, and it will take me weeks to reach out to management every day to restore it. My refrigerator was leaking water, flooding my kitchen for two and a half weeks before they sent someone out to fix the problem. My microwave, which is part of the unit's oven system, broke, and management is ignoring my emails. I could go on, but you get the point. I have had a lot of questionable landlords in my 24 years of living in NYC, but Stuyvesant Town (owned by Beam Living) is the absolute worst if you have any problems with your apartment. I know my neighbors share the same frustration.”

“Pros: Very spacious, elevator building Cons: Noise in hallways”

“Pros: Love that electricity is included in the rent, along with heat and hot water. I'm a single mother with a teen daughter and we ALWAYS feel safe in our neighborhood. This is the perfect place to raise a family. There's always something going on in the community but unfortunately, I can never take advantage since I'm too busy. Also, I've never seen a pest or rodent in all my years of living here...thank GOD! Cons: My only complaint is that the laundry room can be a pain since there are only a handful of washers and dryers in every building. You have to choose an off-peak time during the week to do your laundry. Advice to landlord: I wish the rent were more affordable :( I”

“Pros: Good location for commuting Cons: Parking was terrible Advice to landlord: Plant more trees”

“Pros: Clean, well managed, big apartments Cons: we had a small pest issue but it was fixed the next day, haven’t seen any since”

“Pros: Located on the water near ferry terminal and not far from L train Lots of green space in neighborhood Views of water from higher floors Bedrooms spacious Good value AC Cost at flat monthly rate Cons: Limited closet space Virtual doorman/buzzer not always operational Limited number of washer/dryers”

“Pros: Location Community Square footage Cons: Hallway sometimes was musty Expensive! Plumbing was slow”

“Pros: Great safety features Cons: Nothing, it was all good Advice to landlord: Cheaper rent please!”

“Pros: I liked the community. Good mix of family, young couples, and some students. Great space for the prices. Cons: Thin walls. Can be hard to get food deliveries because it’s maze like.”

“Pros: Maintenance was quick to respond, nice amenities, unlimited utilities, laundry in-building, great community/campus to walk around right in the middle of Manhattan Cons: Thin walls! Could hear neighbors and sometimes construction. Some flex walls aren't floor to ceiling and they have a small window at the top Advice to landlord: Have floor-to-ceiling flex walls please!”

“Pros: Very clean at the beginning of the lease, good water pressure/heat/etc. Stuytown resolves everything quickly. Cons: I’ve had some pest problems, but no rodents and it’s pretty specific to my room. Dishwasher leaked once. Laundry and rent can be expensive however”

“Pros: Pretty good management, nice neighbors Cons: Cockroaches…and rent is way too high. Tried to overcharge me for last month.”

“Pros: Study town was very quick to resolve issues (for example, our dishwasher leaked and they were there ASAP) and the building was always well maintained. Cons: Expensive apartment, expensive laundry room, thin walls could hear my downstairs/upstairs/and side neighbors.”

“Pros: Everything is taken care of for you. You don’t really need to worry about much Cons: A lot of families and kids but it wasn’t too bad.”

“Pros: - Property has Maintaince team to handle issues - Has it’s own garden and etc Cons: -Pricy -Noisy, you can hear sirens as well as ur neighbors”

“Pros: Clean, quick maintenance and nice neighbors Cons: Very noisy the street echoes into the apartment”

“Pros: Great sized apartments! Cons: Cleanliness is sometimes an issue but the porters do a great job cleaning up after messy tenants.”

“Pros: I liked living here. Great outdoor space around the buildings Cons: A little far from the subway”

“Pros: Stuytown keeps everything pretty clean. They are always out doing little projects on the oval. The building itself is clean Cons: The buildings themselves could use some updating. The individual units are slowly being renovated, but the common areas could definitely use some work. The laundry rooms in particular. Advice to landlord: Don’t treat your tenants like number quotas to be met. People are very loyal to Stuytown and when they have a complaint or issue, it’s usually very valid.”

“Pros: Love the parks in Stuytown. Neighborhood feel. Cons: Always people moving in and out.”

“Pros: Decently sized room, good community Cons: Thin walls, can fee isolated Advice to landlord: n/a”

“Pros: Very clean and responsive management to work requests. Neighbors are nice and complex feels generally safe. Mostly pros of living here. Also, gave back security deposit at end of lease easily with no hassles. Cons: Worst thing was the noise levels. Although management was responsive to noise complaints, still heard banging all day from neighbors upstairs. Also, DO NOT rent a unit above one of their cafes! The cafe (stuy town owned, located right under residents units) played music loudly outdoors almost all day even though many residents were working from home during covid, took multiple calls for them to turn it down and not have top 40 hits blasting through the window every day while trying to work/take exams.”

“Pros: Well maintained, maintenance was very responsive to any issues. Never any issues with hot water or heat. Cons: It’s pretty far from subway stations. Advice to landlord: Negotiate better on rents!”

“Pros: The price is affordable, most utilities included and building is generally clean Cons: Noise level is okay but can hear the neighbors’ dog”

“Pros: Great neighborhood with lots of families Cons: We had a flood in the apartment that came from the apartment above. Management took a while to solve the issue but it is a large complex with many buildings so it is expected to have a longer wait time but weeks went by before it was fixed and patched up”

“Pros: Pretty grounds that has a campus/community feel. Cons: Stuytown could care less about the quality of their tenants apartments. Maintenance requests are done with little care and they routinely damage things in the process. Upper management needs to be stayed on top of in order for anything to get done properly. Minimal care and sense of urgency unless you make legal threats. The walls are literally paper thin. Any given day you can regularly hear apartment doors slamming, people walking up and down the stairwell, neighbors talking or even sneezing/coughing, walking around above or below, or blasting music. Invest in a great pair of noise cancelling headphones and come to terms with that everyone can hear everything and anything you are doing in your apartment 24/7. The laundry room is an absolute disaster. Machines are constantly broken and eat your money. Stuytown continues to raise prices YoY. It’s honestly more cost effective to just send your laundry out vs paying their crazy prices. Dryers barely work to dry your clothes and the temp settings do not work either. Advice to landlord: Take care of your tenants by doing quality apartment maintenance vs trying to upsell future ones on all the new renovations that are only in a small % of the apartments. The photos at leasing office are fooling nobody! The apartments do not look like that. Lastly, all the work being done to the grounds is great, but the entire neighborhood comes and uses them and the residents have to pay for YoY upkeep charges. Nobody ever checks the oval space, basketball courts, outdoor gym, if people actually live there.”

“Pros: Living in Stuytown feels like living in the suburbs while being in the heart of the east village Cons: Sometimes the keycard reader is broken”

“Pros: Lots of community events, great modern and clean community facilities(study rooms, brunch cafe, childern playground, park, gym) Cons: If your neghibor above u have a young childern running all the time, can be annoying”

“Pros: Fairly quiet, no water/heat issues. Clean, laundry room access, no package theft. Cons: One crazy neighbor, Stuytown decided to move one neighbor that he had an issue with rather than moving him. He's been arrested and hospitalized multiple times because of issues but they've done nothing to curb him or apologize to us. Advice to landlord: Prioritize your long time renters that are great rather than rewarding the difficult ones.”

“Pros: Building kept clean, good responsiveness for repair work Cons: Did not have any”

“Pros: Very convenient location, room sizes are decent Cons: Can hear neighbors, cold in winter”

“Pros: - large management - trader joes and target just across the st - laundry in building - elevator Cons: - Cookie cutter apts (its stuytown) - 14th st is loud (many ambulances)”

“Pros: Building is well maintained, spacious, and in a great location. The management is super responsive and the engagement/perks are great if you take advantage of things like weekend farmers markets, family events, movie nights, lawn activities. Cons: It is on the pricier side but you’re paying for the comfort of having a large company handle everything from screen installations to security knocking on neighbors doors for noise complaints, porters who keep laundry and garbage handling efficient, etc. Advice to landlord: Having the website updated to be more user friendly for rent payments, maintenance requests, etc. would be a great improvement.”

“Pros: clean, quick response to maintenance requests, never encountered any pests, great lawn area & facilities, laundry in building, nice location Cons: really loud noise issues sometimes. a bit pricey for what it is, heating is very inconsistent”

“Pros: Management is quick to respond to any issues. Elevator & laundry in building. Packages delivered to your door. Ample windows for natural light. Garbage chute on every floor. Community events in spring/summer. Cons: Heat cannot be controlled within the apartment (at least in this building/unit). It is regulated by the building and so comes on/off when the average temperature of the building reaches a min/max temp. This can be very frustrating, especially in some of the smaller rooms that do not need nearly as much heat as a larger space and end up sweltering. Advice to landlord: Change heating system!!”

“Pros: Water views, amenities included Cons: Horrible management, overpriced, patrol cops, when there was an issue with neighbors (noise) it was hard to deal with.”

“Pros: Clean, the entryway is always organized, management and repairs are very responsive. Cons: Very controlling (this is Stuytown overall), had some noise complaints even though we definitely were not noisy and had an inspection to check the level of carpeting in our apartment. I assume these complaints came from neighbors.”

“Pros: Great management, responsive to work order requests, clean apt and hallways, lovely porter Cons: In the winter the noise from the pucks hitting the walls of the ice rink reverberated up the walls quite loudly but that was the only remotely negative about my two years there”

“Pros: Really good greens; Oval is beautiful Cons: Expensive; thin wall”

“Pros: Great location. Right by the east village so near a ton of restaurants. Close to the L train and Union Square subway station. Lots of families, feels like its own little neighborhood in the city. Resident Services is very responsive. Generally no major issues but whenever small things come up like a clogged shower, maintenance will always come in a timely manner to fix it. Cons: It’s an old building so the walls are very thin. Pipes can get loud occasionally in the winter, and since management manages the temperature, sometimes it can be too hot and other times it will be too cold.”

“Pros: spacious, walls are pretty thick re: neighbors Cons: 1st ave is noisy”

“Pros: Perfect location convenient to everything you need and the apartments are spacious Cons: Pricey and no flexibility mid-pandemic”

“Pros: Park areas, community feel Cons: Pest control issues, older buildings. Too noisy facing 1st Avenue”

“Pros: quiet area and clean Cons: expensive and not too close to lots of transit”

“Pros: Maintenance is fast, units are nice and spacious, community feeling Cons: Black floors look dirty very quickly. Laundry in building is expensive and dryers don’t work very well ;( I complained about this though and they did full dryer repairs in my building that did help). Not a ton of significant cons; I’m just ready to move into a nicer space in a different area.”

“Pros: Good landscape and close to riverside park Cons: Expensive and small space”

“Pros: roomy apartment, very responsive management when appliances had issues or something, laundry room, three different kinds of internet including fios. 24 hour security. Separated from the city so it's pretty quiet. Right by the east river bikeway. Garbage chutes. Looks expensive, but I'd argue it's a very "fair" price for everything you get. Cons: the building is solid concrete, so sound travels through walls. Sort of has a "projects" vibe to it. Amenities cost more money, including the gym, package reception. Separated from the city, I had to walk like 10 minutes to get to 1st and 14th. Doesn't really feel like you're in an NYC neighborhood, feels more like a gated community or a University dorm. No roof access. Advice to landlord: Open up the lawn for access when it snows!!!”

“Pros: I love everything about living in Stuytown. Cons: Hospital nearby so if windows are open it can be a bit noisy. Advice to landlord: N/a - keep doing things as is”

“Pros: Management, cleanliness, responsiveness - highly recommend stuytown! Cons: Exterior of buildings is not particularly attractive Advice to landlord: Keep up the great work!”

“Pros: Gigantic layouts, lots of closets, family centric tenants( for the most part). Only other pro was them letting us break our lease early as they would not provide any more security or compensation for feeling like we were in jail as we couldn't step outside without feeling we would be attacked from a known assailant that continued to harass and steal from us. Even after we caught him and had him arrested 4x. Cons: They don't care about your safety, continued theft, negligence from management. Living amongst rent controlled tenants that seem to be borderline homeless/drug addicts. Cant fit regular size trash in compactor. cant fit Large couches in elevator ( needed couch doctor to cut ours in half to fit in). elevator is constantly disgusting with smell and visible snot and saliva. some tenants smoke in their units ( even though its not allowed). Packages get stolen constantly, bikes get stolen. Unresponsive security teams. Advice to landlord: take care of your tenants.”

“Pros: The neighborhood is really great. there are many tree, inside park, and farmers market during weekend. and building stuff keep clean really well such as inside community, street and Landry room. When something was broken, they reach out quickly and fix issues. And as soon as Covid-19 happened, they put sanitizer in the building and share the information. Cons: old apartment so water pressure is not really good. and when I use AC, smells little bit of humidity like mold. Advice to landlord: If you check inside apartment really well before new tenants move in, would be perfect”

“Pros: New features and very quiet. Huge bedrooms for Manhattan and lots of storage. Cons: Can hear everything your neighbors do. Had an ongoing issue with bathroom leaks for years that was never resolved. Advice to landlord: Better advantages to long term tenants”

“Pros: Well maintained, friendly neighbors and fairly quiet. Also, the concierge for the development is located in the building, which makes Amazon returns easy as you can drop off packages there. You must exit the building, however, in order to enter the concierge space. Management is excellent and apartment maintenance requests are addressed quickly. Cons: Walls are thin so if your neighbors are noisy, it can be a problem. Cell phone reception is fair and calls are lost occasionally. Advice to landlord: Keep up the good work!”

“Pros: Access to beautiful area. Utilities included. Laundry in building. Maintenance requests hotline done in timely manner. Private public safety and blue light system. Multiple ways to pay rent (bank account/check/online) decent room size. Family community and plenty of kind people. Many outdoor activity spots with fountain, basket ball courts, plenty of trees, movie nights, cafe on spot, ice skating in winter and on site gym. Cons: Very expensive apartments. COVID dropped prices $700 on price and you cannot renegotiate your lease until it is expired. Walls are thin, getting out of lease is near impossible and need to pay 2x month’s rent to leave and they keep security deposit. Management heavily disorganized. Black stone owns the property and uses beam living as their property management Service. If you want extra amenities (study lounge, gym kids babysitting area) you will need to pay through the nose. Advice to landlord: Work with your tenants to provide rent negotiation even when they are in the middle of a lease. Have a program for tenants to mingle with each other. Other than that, keep up the fantastic work!”

“Pros: Large space; great for living with roommates; affordable; convenient location with Trader Joe’s and train station; lots of great food and things to do nearby; nice, friendly, and quite neighborhood Cons: Air conditioning is a bit old and loud; shower had constant problem with water pressure in my unit Advice to landlord: Offer more incentive”

“Pros: On 14th St close to the bus. Quiet part of the neighborhood. Cons: Issues with moisture in the air. The walls constantly had problems with plaster buckling and paint peeling. There was a black soot in the air due to the power plant being nearby. Advice to landlord: Install screens on the windows and better filtration with the air units.”

“Pros: Quiet, proximity to everything in the city, good neighbors, responsive management Cons: Plumbing is old, central heating Advice to landlord: None to provide”

“Pros: Friendly and clean. Easy to get to 1st ave but barely any street noise Cons: Lots of young students and recent grads having parties Advice to landlord: Crackdown on the loud parties etc”

“Pros: Hallways and common areas are well maintained, neighbors are friendly. Cons: A lot of young (NYU students and recent grads) who have loud parties. Advice to landlord: Focus on long term tenants over students, less tolerance for frequent loud parties”

“Pros: Close to tons of great shops/bars/restaurants Cons: L train was terrible Advice to landlord: Keep doing what You are doing”

“Pros: Porters are great Cons: ConEd plant across the street Advice to landlord: Keep up the good work”

“Pros: Right next to the L, huge bedrooms, reasonable rent for the location, elevator, lots of green space, updated kitchen, pet friendly, laundry in building Cons: Construction for the L started right after we moved in and lasted for 2 years. We ended up living out because it was so loud and nowhere near finished. Advice to landlord: Rent discounts for buildings facing 14th street for construction noise”