All 50 tenant reviews.

“Pros: Nice sized units with modernization and updated finishings. Good building amenities and the location is good. Right across from the park, right off of 5th Ave with 2 trains and several bus lines nearby. Maintenance is responsive but slow. They clean the hallways and common areas every morning. Cons: The neighbors on some floors can be rude. The laundry room often has machines that are out of service and the building constantly has a water outage for some reason; it only lasts a few hours and they do warn us beforehand but it’s still odd that it happens so frequently. The floors in our unit are coming up after 3 years. The rent increases are steep. The building is pet friendly but neighbors have poor pet etiquette (one guy has a pitbull that he walks around with without a leash). Management needs to enforce building policies like this to ensure resident’s safety from other inconsiderate residents.”

“Unit 11H Pros: Location, space and price. Central Park is your backyard. You are a 7 min walk to the 110th 6 train or Central Park N 110th 2/3. Rooms are a decent size, but living room is massive. Rent includes all utitlies, dishwasher with a building w/d, the prices were almost too good. Cons: Being that is building is under a poorly run management company, you can expect the usual shenanigans. Like the repair men not having a clue how to repair. Heat working for a day and then breaking. Or heat on max and having it take days to be fixed. Front door security that is basically useless. The usual. Advice to landlord: Grow a spine”

“Pros: Amazon lockers, gym, elevator building, security at the front, good community of people generally Cons: Management is not responsive, roaches, rude and aggressive neighbors, deceitful leases regarding smoking rules Advice to landlord: MAKE THE TERMS OF LEASES APPLICABLE TO ALL RESIDENTS.”

“Pros: Up high and good views. By Central Park is nice. Cons: This building has roaches. I've never lived with roaches before, and paying the market rate in Manhattan for roaches is wild. there's pest control that comes once a week if you hound them. And they will raise the rent to the maximum that the law allows. Greedy and dirty. You can hear in-depth conversations from neighbors too. Very loud even for NYC (I'm a local).”

“Unit 8D Pros: It’s clean and quiet Cons: Rent to damn high. Lot of issues that happen in the apartment. (Clogged drains, lose tile, etc) Advice to landlord: Take care of your tenants better”

“Pros: Amazon lockers, elevator, washer dryer, somewhere responsive managements Cons: Slow management, can have loud neighbors, management turn over Advice to landlord: Be more responsive.”

“Unit 26h Pros: Big apartments, nice neighbors, good location Cons: Hot water works maybe 40% of the time. Security has some serious issues with letting people in. I have multiple solicitors every week and I have seen people sleeping in the stairwell. A lot of money is being spent making it look nice and new, but the ceiling in the lobby is always leaking in both towers. Building staff is amazing, management is horrid. Alex in the office is amazing but she only has so much to work with.”

“Pros: Recently remodeled buildings New exterior renovations improved heating / cooling somewhat Most units have balconies New gym is enough to get the job done Laundry room app lets you see available machines (in theory) Cons: Low quality “flipper” caliber fixtures and finishes in the newly renovated units. Eg peel and stick vinyl faux gray wood flooring. Despite exterior insulation, the buildings are sweltering in the summer and freezing in the winter. Last winter I struggled to get above 65° Gym is small and people are so rude and inconsiderate Laundry room is constantly filthy. Room is shared between both buildings (2x 35 floors = 500+ units sharing the laundry room) The building mgmt was a complete joke. Alexandra and Carol had no idea what they were doing. Totally disorganized. Completely non-responsive to tenant issues. Building maintenance was incompetent and repairs needed to be re-done multiple times The lobby ceiling is constantly leaking — even after months of construction Some of the long-term rent-stabilized tenants are aggressive toward the market rate tenants Advice to landlord: Fire everyone and start over.”

“Pros: The people who work for the building are responsive and professional Cons: Roaches. It’s infested with roaches. Market rate for roaches is insane and shouldn’t be legal. Pest control will come every 2 weeks and roaches persist. I just moved in and I can’t wait to move tf out. Don’t let the renovations (which are poorly done) and 2 months free rent fool you. This place is lipstick on a pig. Advice to landlord: Fumigate the entire fucking building before you charge market rate.”

“Unit 10F Pros: General good condition maintenance-wise, two modern elevators, in building laundry, good residents/neighbors, supermarket on ground floor is very convenient, very good commute to most of Manhattan with 2/3 and 6 stations nearby Cons: Active and noisy construction with little notice to affected occupants, including construction of temporary partitions that reduce usable habitation area; one elevator is unreliable and frequently goes temporarily out of service Advice to landlord: Better communication about construction schedule and milestones (when each side will be blocked off, when facade work for each side is expected to complete, etc)”

“Pros: The location, sunlit, the amenities are great Cons: The management is unresponsive, construction is disruptive”

“Pros: Generally a nice building. Largely pest free. Nice amenities like laundry and dishwasher. Good layout, light, and amount of space in common areas- though smaller bedrooms with mini windows. Friendly people in the building. Cons: Management was not super responsive at times for repairs/maintenance. Lots of unexpected building construction, very frequent building wide water shut offs, notice of more invasive construction to come. Was also going to start charging us for electricity. All of that considered, continued to increase the rent. Advice to landlord: Don’t try and increase the rent if you’re going to shut down the water and/or power more than monthly.”

“Unit 11B Pros: - large space and comes with a balcony Cons: - every con you can think of, they hardly fix things, management is a scam and they are pushing tenants out Advice to landlord: have respect”

“Pros: Utilities included in rent, amenities (gym, lounge, community events), location (being right by Central Park and by the 2/3 and 6 lines), employees and maintenance super friendly Cons: Management absolutely sucks at responding to emails (you need to go the office in-person to get anything done), security guards don't do anything (but are kind!) Advice to landlord: Please be better about responding to your tenants. It can be extremely frustrating when trying to get things processed.”

“Pros: great location and views Cons: management slow to repsond”

“Pros: Laundry in unit, large rooms, AC units installed Cons: Security doesn’t do anything. Elevators are often down. Constant construction. Management is horrible about responding to issues”

“Pros: Building management and maintenance respond quickly and help with repairs. Exterminator comes regularly. Right across the street from Central Park. Dishwasher and W/D in unit. Great views and large windows. New gym is small but convenient! 24 hour doorman + hub lockers. Cons: Even with exterminator here twice a month there are still consistently roaches and larger problem that isn’t solved. 1 elevator is often down causing elevator traffic. Issues sometimes with hot water and water pressure. Older building so fixings are usually bandaids. Building has been under construction for our entire 2 years here and schedules are consistently delayed disrupting access to amenities, balconies, etc. Advice to landlord: Fix serious cockroach issues, clean hallways and common spaces better and more often.”

“Unit 11H Pros: Close to a lot of transportation, and very close to Central park Cons: Building management is horrendous. They are impossible to get ahold of, and will not fix anything that is wrong in the building or apartments. For example, we were rented a unit that was advertised with a dishwasher, which did not work when we moved in and it took them almost 4 months and multiple correspondences for them to even come out and look at it. When we complained about mold in the bathrooms, their response was to simply paint over it. Their lack of care shows in the building. Advice to landlord: Be more responsive, and actually take care of the tenants in the buildings”

“Pros: Great view of Central Park Cons: The smell was never good”

“Pros: Across the street from Central Park Cons: Garbage lined up on side of building. Stinks horrifically - rat fest. Entrance is covered by scaffolding - tenant allow dogs to urinate on base of scaffolding, so all you smell is urine when walking along path to enter - gross. Landlord sent lease renewal requesting a 40% rent increase - BEWARE. Advice to landlord: Contain the garbage, respond to ALL tenants.”

“Pros: location was nice Cons: bed bugs, disgusting garbage chute that was NEVER cleaner, filthy laundry room with broken washer/dryers occasionally. Advice to landlord: this property needs to be cleaned from head to toe. it's disgusting and a SHAME that people are living like this.”

“Pros: -Elevator building -Most units were upgraded and renovated with new floors, paint, door fixtures and nice large stainless steel appliances: fridge, gas stove/oven, microwave, dishwasher -In-unit washer dryer in some units - new & high efficiency. Pay Laundry room in building as well where you can pay & keep track of your wash cycle time through your phone - Nice bathrooms & kitchen with large sinks, new fixtures & cabinet space -Lots of cabinet and closet space - Large kitchen and living room - large windows in living room + master bedroom, nice views if you are on the southwest/park facing side -Air-conditioning units included -No pest problems in renovated units Cons: - No amazon locker or gym & lobby amenities in the building even though they advertise it is coming soon, that is for the neighbor building and it is behind schedule, taking over a year -Shower water pressure - Small windows in some rooms (but renovations happening soon) - Noisy due to massive construction on neighboring tower buildings, on other units in building and by being right by a hospital zone with ambulances coming by. *Noise will get worse in 2022 & 2023 when they start construction on the facade & renovating the small windows into bigger ones -they plan on doing this while residents are still living in the units -Few outlets in bedrooms - Front door is always open & unlocked because the buzzer system has not been implemented in over 1 year, they have been saying since 2021 that is is coming soon, so if packages get left at the front they can get stolen -Doorman/Security doesn't really check who in coming into the building or ask anyone to sign in, so anyone can walk in -Multiple apartments have noted package theft on multiple occasions -Building heat/thermostat is managed by a different company who arent that available - apartments can get cold in the winter even when the heat is on as there is a limit -weird smell in one of the elevators that never goes away due to the trash chute being next to it Advice to landlord: Dont market this as a luxury building, it has no luxuries. Hire another Property Management staff - they are trying their best, but overwhelmed with only 2 Managers having to deal with so many units in this building and the neighboring ones, so they can be slow to respond to issues that aren't immediately urgent like a water leak. More building resident meetings to keep up to date on the status of all the construction happening and the buzzer systems”

“Pros: The views, location Cons: The construction that has been going on since one year & was suppose to last only for several months. When we signed our lease we were promised a gym, business area, bike racks, & all sorts of amenities. We moved out & the building has yet to have these amenities open to the residents. The elevators are finally fixed after one year. We moved out since the water shut downs, leaks, roaches, mold. The residents fighting, carrying weapons, pit bulls fighting in the hallways, NO HEAT during the winter months, spent the entire winter calling 311. Unsanitary conditions for the amount of rent they ask for. It’s not safe for any persons besides African American or Hispanic. Love everyone but we did not feel welcome here. Advice to landlord: Please clean up your apartments, stop using poor quality materials. Visit the site & see for yourself. Have a stay inside your apartments. Upgrade security, stop deceiving new residents, The construction should not have happen with people living inside the building. Too many electrical FIRES!!!! Yes FIRE caused by negligence.”

“Pros: Pros : close to park and lots of transportation. Some apartments nicely renovated Cons: Cons: neighborhood not great. Security guards at front don’t do anything and sleep Advice to landlord: Make building safer”

“Pros: Terrific location, great neighborhood, fairly quiet Cons: Slow response times, construction can be incessant at times Advice to landlord: Keep tenants in the loop more”

“Pros: Neighbors are friendly, nice location and the views are great. Cons: They are currently doing construction on the building so the elevators are constantly not working, the water has to be shut off about 2x a month from 10a-4p. Advice to landlord: Maintenance of the elevators.”

“Unit 17C Pros: The neighbors are friendly and no one is super loud, utilities included in rent Cons: The building has been under a constant state of construction. Facade repairs, water repairs (which lead to water shut offs), demolition of surrounding apartments, new elevators (never more than 2/3 working, oftentimes just one). There’s been a constant leak in our bathroom ceiling that we’ve complained about countless times. Maintenance comes and looks and says despite worsening water damage that nothing is wrong. Management is highly unresponsive and unhelpful. A gym was promised in Sept 2021, there is so no gym or plan for a gym in June 2022. There are “security” guards at the front desk that do nothing. There was a trash fire next to the building and nothing was mentioned to residents despite smoke streaming into windows and the trash situation remains unchanged. There were back doors to the building left open and homeless were coming in and banging on residents doors. This building looks like a dream on the surface, but it is a nightmare. Our rent went up by $633/month this year, no negotiation was allowed. Will not resign. Where is that $633/month going? Surely not toward that gym. Advice to landlord: Listen to your tenants!!! Hire more qualified maintenance people!!!”

“Unit 24H Pros: Location, spacious apartments, incredible views if you’re high enough, very nice units and appliances IF you have a renovated one. Cons: COCKROACHES AND OTHER RANDOM BUGS are consistently in your apartment, no matter how clean you keep it. It is a building wide problem that all residents regularly complain about. There are regular extermination services that don’t work. There is also always construction and renovation going on with very little notice, that can severely impact your ability to work from home. There are constant elevator issues, water issues, and zero building amenities (none of the photos you see on listings of gym spaces or anything like that currently exist and have not existed for the many years I’ve lived here). Advice to landlord: Fumigate the entire building, have exterminators do more than just a quick spray of the units, share detailed construction schedules broken down by floor, reopen office management for regular open hours for tenant discussion.”

“Pros: Clean and generally well maintained. Cons: Walls are paper thin. There is currently extensive construction in progress of the building's façade, which creates a lot of noise, making working from home almost impossible.”

“Pros: Security at the entrance is nice for show although I never actually saw them stop anyone. The building is directly across from Central Park which is great. Cons: There are only two elevators for a building with 30+ floor and they're extremely slow and often times only one is working. My roommates and I had issues with package theft as well, packages that were left outside of our apartment doors were stolen a few times. There was a shooting incident in the building that was never reported to tenants, I was only made aware because I happened to be in the building when it occurred and asked the police what was going on. Advice to landlord: Stronger security measures, cameras in hallways.”

“Pros: Inexpensive, great views, close to park and multiple train routs Cons: Elevators, elevators, elevators -- broke down regularly”

“Unit 35B Pros: Secure lockers for packages. Location. Neighbors. Cons: Very slow responses to any issues Advice to landlord: Be more responsive when issues arrive.”

“Pros: Good views, nice location next to the park, reasonable rent, friendly neighbors Cons: Water shut downs for a few hours almost every week for constant ongoing "maintenance emergencies". They're updating the elevators, which takes around 6 months per elevator, leaving a 35 floor building with only 2 functioning elevators. Advice to landlord: Limit the number of construction projects going on at one time”

“Pros: Easy access to supermarket Cons: Roaches, loud neighbors playing music late at night during weekdays Advice to landlord: Not sure, large property”

“Pros: -freshly renovated -nice neighbors, -easy access to subway lines -across from Central Park -responsive management -package lockers Cons: -high rent increases in recent years Advice to landlord: Stop jacking up the rent”

“Pros: Great Views Elevation Nice staff Reasonable rent rates Great location Quiet Safe Clean Friendly community Storage in building Cons: Slow maintenance service Mail carrier and delivery issues Ocasional smoke odor Advice to landlord: More promptness when it comes dealing with issues and maintenance service.”

“Pros: The the location is ideal! Great views if your living on the top floors. Cons: My family live here & it’s been very scary, the neighborhood shootings since we are located near housing projects. Blood on the floors one morning scared are children. The building is not a luxury building & the construction is beyond belief. We were told they would be completed in 4-6 weeks, now it’s almost two years?! We are thinking of not reusing our lease. The winters we froze, constant water shut downs & now rodents, roaches due to all the demolishing. They announced the gym will be opened shortly?! They promised us this a year ago! Do we feel safe going there?! The elevators after two years are working & the dust & debris from the construction are irritating are children. It’s time to leave so our children feel safe. My husband was recently assaulted on the heritage plaza by a resident with a pit bull?! Why are these dangerous breeds living here! So disappointed in this complex. Advice to landlord: Please update to what you promised when we moved in? Gym? Lovely lobby, tighter security. A workable phone to the receptionist area & for them to announce when people are entering someone walked up to our apartment with us knowing? Creepy homeless guy! We have children! Please take this seriously! Water leaks mold in the lobby. Please help the property managers! They are overwhelmed!”

“Pros: The apartments are large, living room gets great sunlight, all apartments have more than one bathroom, newly renovated kitchens. Cons: Poor management. For example, we needed screens on our living room windows and the repair guys would come like once a month in an ~attempt~ to fix it and then just kept coming back every month pretending like they were working on it. This was never fixed throughout my one year lease. There are also definitely nice no matter which floor you’re on (we were seventh). Will not keep packages in the mail area. Also the bedroom windows are really weird and high. Advice to landlord: Don’t promote this as a luxury building. Be responsive to tenant work orders.”

“Pros: You live a block from Central Park in a secure building on top of a grocery store (score!) and with a train and bus stop around the corner. The apartments are all immaculate upon rental. Electricity was included. Cons: Close to unsafe areas in East Harlem with. Management company is unresponsive and when they do respond they are rather rude. They also detach themselves from any issue other than a minor maintenance or repair thing. “What exactly am I paying for” was a way too frequent question. Advice to landlord: Management companies shouldn’t treat tenants as a nuisance when they’re requesting services well within their contracts. Work elsewhere if it bothers you so!”

“Pros: It’s a high rise so no pest issues. Great large space that you really can’t get anywhere else for the location and price. Large windows and view of Central Park. Laundry is accessible in building if not in your unit. Doorman and never any package issues Cons: Management takes so long to respond and maintenance process is a drag. Pair more in rent towards a key fob and it broke the day it got installed and it was never fixed for a whole year… people would just hang outside the building so wouldn’t you want to fix the door? Advice to landlord: Please respond to y’all’s emails and these are things that affect your tenants day to day wellbeing…”

“Pros: Great location. Across from Central Park. Amazon lockers, laundry room. Cons: Carpet hallways that’s aren’t cleaned regularly. Weed smoking in the hallways and staircases. No amenities!! No bike parking, no gym, no outdoor seating, no doorman, no playground for kids, laundry room only has 5 good washers out of 20. Three huge apartment fires in recent years due to landlord negligence. Repairs aren’t done good. Constant renovations on empty apartments so lots of drilling and banging for years!! It’s never ending. Advice to landlord: At $3K a month, you should be offering your tenants so much more.”

“Pros: On the corner of Central Park. Cons: Over time we started to get little wood shavings falling down from our ceiling right above the front door, we hypothesized that a mouse was eating it’s way through the wall. This then led to an exterminator informing us “there’s a mouse highway above our door” that comes form the trash room in the basement and goes into the rest of the building. Eventually the mice succeeded and ate through a hole behind the dishwasher. For a few weeks I’d see on average about 5 mice a day, and they ate through all my Neoguri noodle packets 😔 we ended up borrowing a friends’ cat, Sherman, an excellent mouse hunter despite being a very fat cat. He slayed about 5 mice, and eventually I also set up live humane traps. Since we couldn’t “do the job” anytime I caught a mouse, I’d wrap it up in a plastic bag and let it go outside as we lived on the corner of Central Park. Oh then the next month, I had roaches flying down from above the kitchen cabinets. The more Raid you sprayed, the more they came. Plumbers discovered a huge pipe leak that created the perfect conditions for the dynamic duo of roaches and mice (not to mention black mould), so after tearing a massive hole in the wall, a swarm of roaches 🪳 had been let loose into the apartment. They tried to fix the pipe but the metal, being nearly a 100 year old building, would disintegrate at the touch. They did me a solid, filmed the situation. Sent it off to our landlords. Terminated the lease and didn’t pay our final month of rent. Got the **** out of there. Happy to provide any photos & videos. After those 4 months last year, I still jump at the sight of any movement, love having mouse PTSD. Advice to landlord: Don’t be such a dick. Repair your building like ACTUALLY repair it. None of this bandaid solution.”

“Pros: Nice neighbors Amazon lockbox Adjacent to Central Park Quiet Beautiful renovations and no pests if you can get a gut renovated unit Cons: Tenants smoke weed in stairwell and smell enters apt. Tenants smoke weed everywhere! It’s cold. Mgmt claims you can control heat, but it’s always cold in the winter. Thermostat claims it’s 70 in the apt but it feels like a cool 60. Advice to landlord: Don’t charge fair market rent when you know the quality of life isn’t ideal”

“Pros: Cheap, spacious and with nice views Cons: Poor administration, problematic neighbors and sometimes dirty. Advice to landlord: Improve maintenance, cleaning and better tenants selection”

“Pros: THE VIEW (oh lord, I lived on the top floor and my balcony overlooked Central Park, Harlem, and the UWS), the neighbors were all amazing and had lived there for years and took care of each other, super accessible to the rest of NY (close to the 6, right across the street from Central Park, and right next to major bus routes), the seamless game is STRONG Cons: The building went through major renovations the last few months that I lived there... this was a plus and minus. The purpose of the renovations was to cause enough change to apartments so the building could get rid of rent control (most of the people I lived around were amazing and had lived there for years) - the other side of this was that the place looks super new and modern. Also, the elevators tend to go out of service on occasion (bad, when you live on the 35th floor)... one time all went out and I had to walk up 35 floors Advice to landlord: All in all, I actually liked living here. I only moved to be closer to work and friends”

“Pros: View, space, la vecindad with the bodegas and all the amazing cultural offer of el barrio Cons: Always under construction, no public spaces Advice to landlord: Communicate better and improve public spaces”