All 48 tenant reviews.

“Pros: Price, Gym and close to F line Cons: Laundry machines and heating system are not the best”

“Unit 134 Pros: It is cheap Cons: We had cockroaches here and there and then one day had over 100 all at once. It was insane and traumatizing Advice to landlord: BURN IT”

“Unit 440 Pros: The only thing good about the apartment is the size except the bathroom. Cons: Ever since C&C Management took over the quality of the management and the property is HORRIBLE. Dirty hallways, elevators, stairs etc. The management doesn’t answer the phone so you’re supposed to take the day off to catch someone to speak to. There’s a serious plumbing problem my bathroom had a leak which has the wall bubbling and excessive mold growing in my ceiling, medicine cabinet and behind my toilet. You have to email your issues then they hit you back with an automated response of them apologizing for taking so long to respond. Trash rooms stink and are filled with garbage spilling out. They turn off your heat when it’s cold. On top of that I’m paying market value and I heard that they’re taking nothing it section 8 now and programs from the shelters. So this should actually be turned into affordable housing!!! Advice to landlord: Get a new management that manages the property. Stop allowing the property to deteriorate like a NYCHA development. Stop being cheap and higher maintenance staff. This was never like this when urban American had those property. Yall should be ashamed of yourself charging people that are hard working for luxury that definitely doesn’t exist.”

“Pros: Affordable, ample laundry, and Roosevelt Island is generally great Cons: Stained carpeting everywhere, bathroom would get moldy, and so so so many roaches”

“Pros: There are no bars, no restaurants, no nightlife, no culture, no museums or art, no groceries stores except an overpriced Foodtown, with nothing to do, nothing to see, etc., if that's the kind of neighbor you want to live in, this is perfect for you. Cons: They will take your money at every opportunity, and give you nothing in return. The apartments claim to be "newly renovated", but it is so apparent that they cut corners as every month if not every week, we're calling maintenance to schedule a repair for something! Getting maintenance there is a war on its own. If you can even get someone to answer the phone. Or respond to your email. Even if you do get a response, you're crossing your fingers hoping someone shows up. If they do, there's a chance your repair will get done, but more likely, they'll take a look, snap a picture and tell you someone will be in touch and you start this loop all over again. Facade works has been going on for months, stifling tenants, and they did not offer a single concession for all the dust and dirty blown into our homes. We can't breathe during the summer because of the heavy-duty plastic covering our windows. German roaches and flies everywhere. They offer an exterminator who is worse than their maintenance. You schedule an appointment and they never show. You reschedule and try again next week. Customer service is nonexistent. I sent dozens if not hundreds of emails. No response. About maintenance, about the amenties, about viewings, about leases, you can't get them to respond or pick-up a phone about anything. This place is a masterclass in how to promise nothing and still underdeliver, and then charge more for it. Do yourself a favor and find literally anywhere and anyone else else. Advice to landlord: Do your job, like at all.”

“Pros: Newly renovated. no pests in the apartment Cons: Neighbors were odd and unfriendly.”

“Pros: The apartments are spacious with great views and amenities. It is very comfortable Cons: Management is among the worst I’ve experienced when it comes to responsiveness about inquiries, lease renewals, and maintenance. They are also charging way too much for electricity using a system that does not accurately charge for usage and there is an ongoing court case to stop their submetering efforts because it is believed to be illegal”

“Pros: their income-restricted prices are good. All utilities included Cons: literally everything else. My windows have been taped shut and covered with plastic for months, my neighbors are assholes and steal packages, deal drugs in the hallways, curse you out in elevators, etc. The laundry rooms are constantly broken and/or flooded and/or residents are fighting over machines that eat your money or don’t turn on Management is actually garbage….the light in my kitchen was out for over a week (and of course it doesn’t use a regular bulb that you can change yourself) and no one came to fix it despite multiple requests. The maintenance guys are the only competent ones, and they’re at least honest that the management office is useless Advice to landlord: literally do anything”

“Unit 1612 Pros: i really like the location, the updated units are really nice with stainless steel appliances, the units are fairly large and great views into the city from the upper floors. maintenence response is quick although they might not be nice about it. Cons: some bugs found on the lower floors, I have smoker neighbors and the building doesnt do anything about it. Washer and dryers are always breaking. but there are multiple washers and dryers so its never a huge deal.”

“Pros: Affordable rent; close to Manhattan - one stop on the F train OR the Roosevelt Island tram apartment was updated and very spacious Cons: COCKROACHES in the garbage room of every floor hot water was inconsistent i once met someone in the elevator who was bleeding because he was shot! building itself is not well kept management sucks. does not answer your emails. Advice to landlord: Please improve the safety and cleanliness of the entire building complex”

“Unit 450 Pros: Kid friendly neighborhood, great school Cons: Dirty (carpets never washed, dogs urinating everywhere, people tossing random trash in hallway), Smoke smell through building with management not enforcing own smoke free policy and requiring all to sign riders, security questionable with front door lock always broken and packages stolen (with management saying it is out of their hands and to call PSD, who only take info but do nothing...don't even check cameras). Near future will be submitted electricity, increasing monthly bills. Advice to landlord: Enforce your own non smoking policies and do something about that front door. You have cameras but don't do anything when crime occurs...so what's the point?”

“Unit 410 Pros: Most of the buildings are interconnected so you can walk through, out of the elements to the end. Covered sidewalks. Easy access to library at end. Building for the most part is quiet. Three bus stops heading east right by building. There is community room with water views, a gym, a playroom, of some included amenities. Utilities are all included with rent. Units are incased in concrete, so in case of fire, and there have been many, it usually stays contained to unit. Rents are slightly lower than mainland Manhattan, even though we are considered apart of Manhattan. Units are spacious. Large Windows in most units allow for natural light. My kitchen is an eat-in, and there is a dishwasher, stove with many features, including an air fryer feature, there's a microwave and refrigerator, all stainless steel. Stone countertops and walls behind sink and stove. Cons: Front doors are constantly tampered with by some tenants allowing anyone in. Elevators are risky and need replacement . All stairwells smell of urine and stairs are rusty, rusted through, crumbling, or dodgy. All laundry facilities are old and machines frequently break and laundry rooms are frequently closed for bandaid repairs and are frequently closed. Laundry rooms when open, now close at 10pm, due to problem tenants. Some tenants are disgusting and so are some home health aides, when it comes to disposal room. Landlord is currently trying to submeter complex to force tenants to pay utilities separately. Building exterior pathways need work from settling. Poorly renovated apartments, bad wiring, frequent electrical problems including fires. Poor unit storage, my unit has only three closets, one shoved under stairs. Not adequate, upgraded electrical outlets every six feet. Definitely, old, outlets are far from the next. Can lead to risky behavior with some tenants, who aren't as responsible or bright. Inadequate heating. Landlord controls thermostat, it is intentionally off, and resets to lower temperature. Room thermometer proves it's intentionally off. Landlord says it's 74°F in unit, room thermometer says it's 66°F. You wake up with sinus pain breathing in cool dry air. Set thermostat to 74°F and it clicks and resets to 70°F. The time on thermostat changes, also, to try and force lower temperature. Cabinet space in kitchen is horrible, my unit has only one drawer. Dismal counter space. Constant issues with hot water in kitchen. Gaps between floors and walls, I have caulked, water bugs used to venture in, covered dirty dusty vent in bathroom, Daddy Long legs would crawl in from vent, plus covers up most of cigarette smell from residents smoking in their bathrooms. Entry system is silly, you get a fob, key or app on phone. No backup. They don't want none tenant to get access. So no Home health aides or relatives with front door access. Due to some residents hanging in front, smoking, including marijuana, playing loud music and being a nuisance, they banged up benches in front under atriums. So the elderly, there are many, who used to sit and rest as they made way with groceries are leaning up against walls. It's sad. That was not a correct solution. I would have put planters on concrete benches in spots. It would have looked like a nice garden. There are small wooden benches. Not adequate. The young children from the Mosque have to balance their meals after Eid while two women can sit and everyone else stand. This was a dumb action by landlord. They give to troublemakers, like a parent dealing with a spoiled brat. "Now, no one gets anything," type of solutions. They still hang out there, now they stand, or go by side steps of school and smoke and drink and leave their garbage behind, or smoke in stairwells. Their noise and smell of their cigarettes and marijuana get into your units. As of Ju;y 29, 2025, they are wrapping the building to insulate for draft and temperature control. I am in a market, so my rent was increased over 10 percent. A lot of other people are complaining of their increases, too. Management said they are making capital gains improvements, Entry mechanisms are problematic. the app stopped working so the entry way at times is full of people waiting to get in so they can go home, the key fob has acted up a few times where door makes one short beep and light stays red, then it will turn green and let you in after a few tries. There are issues with some of the air conditioners. they have windows units installed into a wall sleeve. Window and wall units work differently. The ACs are blowing cool air but not cooling. Management company C+C is huge, again they don't care about their tenants. Advice to landlord: This management is okay, but if you need most anything from main office, they are unresponsive. Very difficult to get in touch with some departments. There needs to be communication. Stop the frivolous lawsuits of evictions.”

“Unit 134 Pros: gym available in building and co working space lots of room Cons: roaches - 15 found per week management doesn't seem to care knowingly rented out the unit despite previous renters abandoning lease midway poor heating fire hazard from lack of theromostat in one of the bedrooms leaking, water damage and mold Advice to landlord: better pest management”

“Unit 706 Pros: The apartments are updated and spacious. Cons: So much to say here... - The building is not well maintained. - They will try and increase your rent by at least $1000 each year even if you are a long time tenant. - Management never responds to emails and their phones are disconnected. - Building doesn't respond to maintenance requests. - "Gym" and Laundry are poorly maintained. - Packages stolen frequently and nothing is done. Advice to landlord: Stop charging a premium for apartments that are NOT in a luxury building.”

“Unit 405 Pros: I loved the location, the apartment was larger than anything I saw on the market far below what market price was. The unit had been recently renovated so it felt like a brand new, modern space when we moved in and we really enjoyed having access to an in-building laundry room, in-unit dishwasher, and in-building fitness center. The coworking space is very well maintained as well and usually very quiet for WFH. Cons: The insulation of the building leaves much to be desired. We were blasting the AC in the summer to keep the apartment from reach 80 degrees and using multiple space heaters in the winter the keep it close to 65. Management is not very responsive and required numerous follow ups to fix mundane issues (flooding from dishwasher under sink, broken microwave, clogged drains). Renewing our lease was a pain because it took months for the leasing office to respond to our emails and calls so be prepared to follow up like its your job. Advice to landlord: Hire more people to respond to tenant inquires. Don't implement submetering without fixing the insulation issues in ALL units first. Respond to reports of roaches in unit with promptness.”

“Pros: Management was responsive most of the time. Amazon locker + gym are a nice addition. New management seems to be making active improvements Cons: Pest problems, hot water went out a few months ago Advice to landlord: Need more ways to get in and out of building besides the phone app”

“Pros: We were new to the city and country - this building was the only one willing to lease to tenants without social security or credit. Cons: Simply poor management. It took many months to process a simple registration process, and the air conditioners that were promised by the realtors were never installed.”

“Unit 746 Pros: Rent is low, near subway, near shopping, quiet neighborhood, nice neighbors Cons: Heat sucks, management pretty unresponsive, building clean but public W/D is a mess”

“Pros: An incredible view, amazing location, easy commute Cons: Management is horribly unresponsive, rude, and have hours that no working adult can attend. Units are poorly maintained and have reoccurring problems that won’t get fixed. Price is high for the quality of the apartments Advice to landlord: Respond to residents in a timely matter and maintain your property”

“Pros: Location, apartment itself, elevator, laundry in building Cons: Packages were frequently stolen, there was a fruit fly problem in the building for months, intercom system was also broken”

“Pros: The newly renovated apartments are very nice The water pressure is out of this world, if anything too aggressive for the mornings if you are not a morning person Cons: The management is absolutely irresponsive You can only get access to the Gym if you are at the management office between 2 and 3 pm on Thursdays to get special access, and whenever it's open it is packed The hallways are nightmarish, there is poop smeared on the carpet that smells like wet dogs for a week after every rain episode.”

“Pros: It's on Roosevelt Island, which is a great place to live. The renovated apartments are nice and spacious and light, and many have great cross ventilation. Cons: The water has cut off with no notice several times...sometimes it runs brown...sometimes it isn't hot. The laundry rooms are filthy and all of the machines are never working all at once. The maintenance staff are unresponsive. Advice to landlord: Hire more maintenance staff and advise them that they need to be polite to the tenants.”

“Pros: Nice views Safe area Cons: No transportation off the island Unresponsive management Expensive Facilities always broken Loitering Advice to landlord: Quicker response time + no rent spike until transportation is guaranteed”

“Unit 709 Pros: Spacious and well renovated apartments. They finally built the gym they’ve been telling us they’d build for years. Mostly quiet building in a nice neighborhood. Cons: They expect you to pay luxury apartment prices yet leave renters without hot water for weeks on end and have roaches crawling around the building - regardless of how clean you personally keep your apartment. The laundry rooms are constantly closed or the machines are out of service. People are moving out daily. Advice to landlord: Stop driving up rent. People who think $3K for a 1 bedroom is cheap are not going to put up with roaches, no hot water, broken washing machines, and a myriad of other problems.”

“Unit 748 Pros: The building is spacious with plenty of options for laundry with laundry on different floors to the connected buildings. The walls are thick, so sound doesn’t travel easily. Most units are being renovated. Beautiful views of the river (for the apartments facing that way). Cons: Lousy security. My packages were stolen 3 times. Emailed for them to look at footage and took too long for them to reply. Cut my losses and started shipping my packages elsewhere. The receptionist for management office is very rude if she’s still there. Advice to landlord: Beef up security!”

“Pros: the neighbors are nice & everyone commiserates for having fallen victim to the scam Cons: Units have significant damage which has been concealed and the renter will find out eventually. There is no heat, there is mold, a theft problem, and management will ignore all your complaints. Advice to landlord: Stop scamming people.”

“Pros: - Relatively spacious apartments for rental prices asked - Management responsive but very very slow - Good location relatively to transport - Air conditioned units Cons: Corcoran real estate continuously lie to get people to lease to this building - If you see an apartment and they tell you they will renovate it by the time you are in etc etc ... do not believe them, they will not do it, what you see is what you get. Wish I had known this and I would not have rented here. - They advertise gym as an amenity yet gym hasn't been available for over a year - Laundry machines have to be paid for and laundry rooms are constantly dirty. - Building is more often than not in pretty unkept condition but that I don't blame on the management I feel it's everyones responsibility to contribute to the cleanliness of the building - Cockroach problem is never ending in all refuse rooms as well as apartments - No range hood above the stove so if you are frying alarms will be going off, of course in the summer you can open the windows but that's not so comfortable in the winter Had I known all this I would have chosen to live elsewhere so I feel that people will appreciate this information. Advice to landlord: I would advise the property owner to communicate realistic expectations and be transparent with tenants and prospective tenants. I would also advise that they hire people that will support them to keep their projects on track in order to improve their credibility and reputation.”

“Pros: Quiet , Lots of elderly, lots of events Cons: Owners responsive , I had an incident and it took 8 months to fix & I’m still waiting for a resolution. Rude staff”

“Pros: Location, adequate pest control and maintenance Cons: Management brushes off or ignores noise complaints about the constant barking from Roosevelt Pups. Do not move into the third floor above the dog daycare OR any apt facing the alley behind the store. There is loud barking, every single day, from multiple dogs. Advice to landlord: Implement soundproofing”

“Pros: The renovated apartments are gorgeous! Upgrades are well done and the light through the windows in the apartment is unmatched. All utilities included and noise levels (minus through the door) are amazing! Maintenance is lovely and living on the island is paradise. Cons: The office staff and management are rude and unresponsive. While maintenance does their best, they often have to outsource maintenance work. The hallways and lobby had minor upgrades but are dirty and dated. Management lets tenants smoke in the hallways and apartments and does nothing. The exterior of the building is kind of a mess. Package theft in this building is out of control. Advice to landlord: Be more active in what is happening here. The office staff are awful and disrespectful and never respond to emails. Update the public spaces and find a way to better monitor building rule compliance and safety. Also- please update the buzzer system- it doesn't work. Maybe with a video doorbell?”

“Pros: Large apartments, new appliances Cons: Laundry machines are always broken. Advice to landlord: Fix the machines in a timely fashion please.”

“Unit 422 Pros: The apartments are nice and the location is great. Cons: Marihuana smell. The garden and the outside of the building can use some upgrades. Advice to landlord: Take better care of the outside of the building.”

“Pros: Clean, safe, good water pressure, inside passages are useful in winter Cons: Loud construction occasional mornings, and also mgmt has hired mediocre quality subcontractors - when people came to fix piping running thru my unit, they bored a hole in the kitchen wall without covering everything with plastic, so a fine dust settled everywhere. The next worker to come in was irate at the previous one for missing that step”

“Pros: Great location. Easy transportation. Cons: Not many grocery options on the island. Advice to landlord: Respond to tenants, and figure out the trash rooms. Print rules outside of door. Flies in apartment and very large roaches that come out of unfinished walls.”

“Pros: The maintainance guys are great. Once they get to your apartment (See below in cons) they listen and are very diligent. Roosevelt Island is a great community in general but the neighbors in this building do not respect common spaces (See below) Cons: The administration is aweful. They don't respond to emails or phone calls. Takes weeks to get something fixed. They implement weird programs (TVs in the lobby with useless info? Zoom exercise programs?) no one likes but don't care for simple basics. The front door is constantly broken. People smoke in their apartments, hallways and lobbies. Trash in hallways. Swarming fruit flies. Read fine print: they plan to charge for gas heat soon but the rent will continue to go up! Advice to landlord: Maybe listen to your current tenants ?”

“Pros: I lived there for 12+ years. I knew all of my neighbors. My son attended the elementary school which is across the street. He played at the playground which we could see out of our window and said overall it was a good place to grow up. Cons: They did the bare minimum as far as maintenance. No doorman unlike any of the other buildings on the island. We had several hot water failures includes more than 4x the hot water being out for days. Security seemed lax but I am a big guy so that wasn't a problem for me. The laundry facilities seemed to always be inadequate or broken. They once took me to eviction court because they had poorly maintained records. I had to loose a day or two of work + pay an attorney and their response was "oops". Advice to landlord: Step up, make the investments so that the carpet in the hallway doesn't smell like wet dog after every rain. Update and maintain the laundry facilities.”

“Pros: Laundry in building Dishwasher Electric included in rent 5 minute walk to train Cons: Gym was supposed to be completed 1 year ago as promised by management and the brokers when I signed the lease. The gym 1 year later is still no where to be finished Apartments not renovated Building is cheap and does minimal fixes. Elevators are broken, front door needs to be replaced and it is dangerous Advice to landlord: Inprove the building”

“Pros: Roosevelt Island is an incredible neighborhood and exactly what we are looking for in a community. Our unit was recently renovated and comes with a dishwasher. We live near a laundry room, and across the street from a farmers market. Cons: The building has a consistent issue with cockroaches that, in spite of our best efforts and personal expense, will not go away. Management has only been responsive when we submit violations with the city and once the issue is addressed, it comes back full force anywhere from a couple days to a month later. Advice to landlord: Take a more serious approach to pest control in the building and work to make sure that the front desk actually responds to tenant emails.”

“Pros: Good neighborhood, clean building. Never had any major issues Cons: The management takes a little long to respond to requests”

“Pros: The apartments are newly renovated and nice size. Also well priced Cons: The management is really hard to get hold of. The apartment was not clean when we moved in, water pressure is not great. Advice to landlord: Be more responsive to needs of tenants”

“Pros: Great location in RI, lots of delis Cons: Overcrowded and limited elevator access”

“Pros: New appliances, affordable rent for the area, great neighbors and neighborhood Cons: Cockroach problems, with insufficient pre move in cleaning”

“Pros: New appliances, affordable rent for the area, great neighbors and neighborhood Cons: Cockroach problems, with insufficient pre move in cleaning”

“Pros: - never had an issue with the apartment so no contact w management - building kept clean, workers were nice - mail was reliable - good neighbors - good view Cons: - doesn’t accept packages Advice to landlord: No advice applicable”

“Pros: Large quiet building with lots of nearby parks and amenities. Easy access to the city and outdoor space. Nice parks inside the premises. Nice large windows and bright apartments. Nice renovations to new units. Lots of friendly long term tenants. Cons: Regular cockroach issues (management has sent exterminators, although it’s more of a bandaid than a permanent fix). Poor coordination of work orders. We’ve tried to get issues resolved multiple times only to have a worker come in and leave saying that they’ll come back to fix it but never do. Short and unfriendly staff in the management office. Poot tenant orientation (no phone number or instructions provided, had to visit management multiple times to get all the keys and info needed to function in the building). Management was very slow and tentative to send back countersigned documents. Advice to landlord: Do a better job coordinating work orders so they actually get done and don’t get marked as “completed” when no work is done. Do preventative pest control work so tenants don’t have to live with regular roach issues until the exterminator visits. Create a new tenant orientation packet with all relevant phone numbers/contact info as well as FAQ’s such as what to do during a lockout, who to contact for certain issues, etc... Make the management office more welcoming so it doesn’t feel like you’re being annoying by asking for basic services like pest control.”

“Pros: Has a lot of Space inside apartment Cons: Very Dirty hallways Advice to landlord: Clean your halls more often”